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Ziffit Reviews

4.0 Rating 1,592 Reviews

74 %

of reviewers recommend Ziffit

Company Reviews

4.0

Based on 1,592 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Easy

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Ziffit 1 star review on 9th April 2023

Ziffit 3 star review on 17th December 2022

Ziffit 3 star review on 17th December 2022

Ziffit 1 star review on 7th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was told half the books I sent weren’t received. Strange that it happened to be the most valuable ones. I checked each one off as I packaged them and know for certain they were all there. I sent in a complaint and just got a generic response that I can see everyone gets having looked at other reviews. A con. Steer clear.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“I’m thinking of finding another Book seller to buy my books. You pay very little and recently I sent in a book which was in perfect condition and a first edition signed by the author/ designer which I know retails second hand £40 plus . You rejected it saying it was unacceptable condition ( presumably because it was signed) which is ridiculous . I have found Ziffit to be a convenient way to sell books but the fact you reject books often when they are perfectly fine is not right. I do think you should give the sender an opportunity to have the book returned even if you expect the postage to be paid by sender . I did try to cancel the trade because your website said you could do that but it turned out that you haven't implemented that feature yet. I have a huge amount of books I want to clear but before I consider trading with Ziffit again I’m going to see if there is an alternative book seller”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“I really am disappointed at the new way of selling with Ziffit. It is very inconvenient that ‘save until later’ has gone. Also it is not possible to always have £5 worth of books at any one time which means that when books are accepted but less than £5 they are not kept until one logs in again. I also do not find the new way of posting convenient. All in all the way of selling, previously excellent, has deteriorated. I will now have to re-consider whether to continue selling with Ziffit.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Awful company, you post your books to them and then they change their mind about the agreed price, or even decide not to pay for items - after which, they refuse to return these items. Avoid like the plague.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Complete nightmare! Over 4 weeks and these people still not collected. No customer service whatsoever! SCAM!!”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“I have still not been paid. Going back to April. Now waiting for 2 payments. Will not be using them again.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Very disappointed. It appears that at least one of the boxes I sent went missing and I have not had any explanation as to why.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“There is no way that their was 10 books missing from delivery. music magpie has been recommend. disappointed with ziffit.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Awful experience! These people do not reply for days and they never arrange collections! Nearly a month trying to get hold of anyone. Would not recommend and go elsewhere!”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Posted a box of books a week ago using InPost locker, but apparently not received by Ziffit yet.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“My box was not collected today as promised.Had tx due to come 8-9 am driver dead.Contacted did and they said he came at 8.05 which is a lie.They then told me he would come before 5pm still not arrived.I have not left the house all day.Shocking service”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“I am actually appalled at the response from Ziffit to the order of books I sent you. You claim that three of the books were water damaged or mouldy? Those books were in very good condition when I shipped them to you, and if there was any damage it would have happened during transportation which was using the courier you provided. So the expensive John Cale book which was in Pristine condition and which you were buying for £6.60 and which you rejected, but somehow can't return to me either? So what are you doing with it, burning it? I hope not! It also states that a couple of books were not included, I believe they were included, they were smaller books but they were packed as well. I thought this was a great service as it was so easy, but I'm really shocked that you claim so many books were damaged and they were not when I sent them and I would like to have seen photographic proof of this, i just dont believe it. I'll do my very best not to use your app again, I would have like these books to go to people that wanted them as they were in good condition, I should have given them to a charity shop perhaps, at least they would not have been wasted. Not impressed at all.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Too many rejected, unjustly I believe”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“An item that was definitely in the package was deemed not to be there and hence no payment was made for it. Poor checking of items . Will not trade again .”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“6492295 Very disappointed this time round. Only sent in twelve items, all packaged correctly in a small box and dropped off at a local collection point...however on my account it says ‘Not Received’ for four of those items. So not paid the full amount. That’s a third of my order missing! Where did they go? Emailed them and just got a stock reply saying it means they didn’t receive them!”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“I am still waiting payment from April and July trades. I have sent several e-mails and have been told that you are looking into this problem. No luck so far.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Just the worst company - 40 books sent in and 30 rejected. Claimed that the ‘pages weren’t clean’ Again totally bizarre that this is acceptable to them - like sure 30 out of 40 books were dirty. Plenty of competitors to use so will be moving to them now”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Labels don’t work customer service is a joke. Wast of time no proper communication. In the end I left it to much hassle for little what they offer”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“You offer poor prices compared with similar companies, then you reject items but still keep them.”

Posted 1 year ago

Hello, Our Ziffit algorithm is designed so that we accept items that have the most chance of finding your stuff a new home and being enjoyed and loved by somebody else. Thanks, Ziffit.com

Posted 1 year ago

“Scam. 3 separate orders sent to them. They reject perfectly working and decent condition items so not to pay out what they originally promised you. When you contact customer services they ignore your question and send you the terms and conditions. AVOID AT ALL COSTS.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

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Ziffit is rated 4.0 based on 1,592 reviews