Ziffit Reviews

4.0 Rating 1,594 Reviews
74 %
of reviewers recommend Ziffit
4.0
Based on 1,594 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
Visit Website

Write Your review

Tell us how Ziffit made you happy
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
Ziffit 3 star review on 17th December 2022
Juliet
Ziffit 1 star review on 7th December 2022
Sean Terry
Anonymous
Anonymous  // 01/01/2019
You offer poor prices compared with similar companies, then you reject items but still keep them.
Helpful Report
Posted 1 year ago
Hello, Our Ziffit algorithm is designed so that we accept items that have the most chance of finding your stuff a new home and being enjoyed and loved by somebody else. Thanks, Ziffit.com
Posted 1 year ago
Scam. 3 separate orders sent to them. They reject perfectly working and decent condition items so not to pay out what they originally promised you. When you contact customer services they ignore your question and send you the terms and conditions. AVOID AT ALL COSTS.
Helpful Report
Posted 1 year ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 1 year ago
parcel was sent on 27th June - still haven't received payment
Helpful Report
Posted 1 year ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 1 year ago
Sought to rook me by claiming an item not received. Customer service sought to patronize me, deflecting my complaint with repeated doublespeak. Finally got the money owed from the trade, but if this is the way a company chooses to do business it does not deserve to survive.
Helpful Report
Posted 1 year ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEW along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 1 year ago
Still awaiting pickup!! Rearranged for this week
Helpful Report
Posted 1 year ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 1 year ago
You have asked for a review about a trade which I still haven’t been paid for!!! When will you be paying?
Helpful Report
Posted 1 year ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 1 year ago
You are already asking for a review when I have not yet received acknowledgement or payment for items I sent on 10th June 16.33. Yodel Tracking P6CD7AC. Very disappointed as always had excellent communications on previous trades with Ziffit.
Helpful Report
Posted 1 year ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 1 year ago
It's my own fault for giving you another chance with trade 6263675 One item you claimed had pages missing but that is obviously a lie as it was still sealed in the original packaging and had never been opened or touched. The other item you lied and claimed had water damage or mould when it did not. It was brand new and also unread and was in pristine condition. You are a disgrace and are clearly seasoned con artists as you have scammed me so many times now.
Helpful Report
Posted 1 year ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 1 year ago
Your courier DPD collected the wrong parcel. Took our Evri parcel destined for our eBay customer. Still waiting for Ziffit to return our parcel and collect the Ziffit trade parcel. Alternatively a refund of £45 for our parcel
Helpful Report
Posted 1 year ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 1 year ago
Told to cancel order and re enter order to get 5.00 voucher only trouble was on doing this 5 to 6 Items were then NOT wanted so did not gain much
Helpful Report
Posted 1 year ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 1 year ago
Ziffit is now rubbish. Only allows 4 items per basket so impossible to reach minimum £5. Trying to merge baskets results in items being removed from original basket. Waste of time.
Helpful Report
Posted 1 year ago
DO NOT TRUST THIS COMPANY YOU SEND THEM BRAND NEW ITEMS THEN THEY REJECT THEM SO THEY DON'T HAVE TO PAY YOU AND ITS ALWAYS THE MOST EXPENSIVE ITEM THEY REJECT MMM HOW STRANGE IS THAT
Helpful Report
Posted 1 year ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 1 year ago
You offered 3.00 for a WANTED book. Did not get it only standard payment.
Helpful Report
Posted 1 year ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 1 year ago
Ziffit have just asked me for a review, by email. I am always happy with this company. However, I am being asked for a review before they have paid me for the items I have sent to them, so it's really difficult to give anything other than a 1 start review when being asked for feedback before anything has been completed. I am awaiting payment for items sent on 19/05/22, 11 days ago. Thank you. From past experience, I am often happy with Ziffit, but I would reccomend to their marketing dept not to time feedback emails until after payments have been made. Thank you
Helpful Report
Posted 1 year ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 1 year ago
I sent 19 items and was paid for 12. The initial price offered was £17.69 and I was sent £10.01. 7 items were listed as not received, this was not correct as I sent all items well packed and box and collected by the courier. This is my first experience using Ziffit and I will NOT be using them again as I would prefer to take my items to the charity shop than deal with this company.
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
It was my first time using ziffit. I tried to use the code to get 10% extra and it didn’t work. My box was collected but you don’t seem to have received it. I spoke to someone and gave them the label number from DPD. I have received the payment but I won’t be doing this again.
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Been almost a month and my trade still hasn't been delivered
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Tried to short-change us. Claimed that a few of the (more expensive) books in the box had not been received when all of the others (tightly secured in the same box) had. Agreed amount eventually paid but lazy / automated response to queries and no interest in investigating what really happened further.
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Disappointed in the compensation I received for the excellent quality books,CD’s and DVD’s.
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Terrible - Two separate collections booked for different days, neither courier arrived and marked up as 'we couldn't contacted you' On both occasion, I was waiting on the front step with my phone. The 'help' section on the app is automated so the only option is to re-book a collection, with no guarantee that will arrive either.... Maybe there is a curse on this house. Its like some thing from Kafka
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Ziffit is rated 4.0 based on 1,594 reviews