Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Ziffit Reviews

4.0 Rating 1,592 Reviews

74 %

of reviewers recommend Ziffit

Company Reviews

4.0

Based on 1,592 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how Ziffit made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ziffit 1 star review on 9th April 2023

Ziffit 3 star review on 17th December 2022

Ziffit 3 star review on 17th December 2022

Ziffit 1 star review on 7th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for a reply to a book price that was deducted for no sleeve when it does not come with a sleeve. This company make unqualified deductions to cover their admin costs. All books I sent were brand new with original price stickers yet there was several deductions and they wont account for themselves. I even took photos of the books sent as a proof of deception insuated by them.”

Posted 1 year ago

“Same issue with post locker asked to scan code to find one that's empty i know all the locations but there all full please let the shops be able to redo the service”

Posted 1 year ago

“I have not received my payment yet - thanks”

Posted 1 year ago

“I am still awaiting a cheque for the books I submitted to Ziffit in November. I sent an email on 11.12.22 to the admin department. Received a response saying the my message would be sent to Finance Department. Sent a further email on the 22.12.22 saying still not got cheque. Received same response saying it would be forwarded to Finance Department. I still have not received my cheque. 5.1.23”

Posted 1 year ago

“Zero star option not available. Still awaiting payment. Not happy. Didn’t honour payment on most expensive sale price.”

Posted 1 year ago

“terrible for communications i have written many emails with my problem and nobody will reply about it .i have stopped trading with you until i get a reply i have about 20000 books to sell so cmon and sort it please.i need to know the answer to my problem”

Posted 1 year ago

“Books were collected 19 days ago. Dispute many emails I still haven’t received payment. Had another email this morning from Sean, he couldn’t bring himself to apologise or offer an explanation, just said to wait another 3 to 5 days. Disappointing customer service, I would not recommend”

Posted 1 year ago

“Not received any money from trade.”

Posted 1 year ago

“Ref - 6919219 I sent ziffit each and every DVD in this order! They have emailed me to say not received accept for ONE! THAT IS A BLATANT LIE! They received each and every one of my DVD’s. They quoted me £9.50 - but only paid me £0.45p! They are extremely dishonest! They should never be allowed to trade!”

Posted 1 year ago

“I put my books in a locker on the 24th November 2022. Ziffit acknowledged receipt. I waited for cheque to arrive. I contacted Ziffit Customer Services on the 11.12.2002 and received a response on the 12.12.2002 that it would be sent to Finance Department. Contacted them again on 22.12.2002 and received a response it would be past to Finance Department. So 5 weeks after Ziffit received my books I am still waiting for cheque.”

Posted 1 year ago

“At the moment I feel that the service is appalling. I am still waiting for a collection from December 8th which was then rescheduled for December 13th and still hasn't been collected. I did receive an email from Alan who asked me if I would like to rebook the collection which I confirmed I would but as yet, nothing seems to have been booked so I don't know what the current status is.”

Posted 1 year ago

“Sent email with 15 per cent extra as not used for while. Did order for our small local charity got to end after six hours hardly any items excepted 50 odd from 2000 plus. Code not excepted in box. Wrote direct told extra 15 per cent can not be added after order done. Not happy would not recommended this firm now. Courier did not t run up as arranged had to rebook at again sad used for many years but gone downhill”

Posted 1 year ago

“Cannot trust rejections. I only send books in reasonable condition.”

Posted 1 year ago

“Where is my cheque? I received an email dated 30th November that it was on its way. Still waiting.”

Posted 1 year ago

“NO PROBLEMS REALLY, BUT YOU ASKED ME TO COMPLETE THIS REVIEW BEFORE YOU HAD RECEIVED MY PARCEL. BIT DAFT, REALLY.”

Posted 1 year ago

“I sent Ziffit 13 books. They claim they received 1. I complained to them that this was ridiculous and they told me they would look into it and I would be paid. This didn’t happen.”

Ziffit 1 star review on 7th December 2022

Posted 1 year ago

“3 boxes were collected. 3 boxes were received by your depot, according to tracking information. I have only been paid for the contents of 2 boxes. The books in the third box were, allegedly, not received. They just happened to add up to nearly half the value of the deal. You have no helpline so I could not discuss this. I wrote 2 emails. I received 2 replies, both of which ignored the fact that I queried the value. Instead they were about the payment date, which I was not concerned about. No more deals with Ziffit for me!”

Posted 1 year ago

“Very poor. I posted items last week and they havent yet started processing. Them. These were sent by Yodel not mail , so the strike wouldn't affect them. .”

Posted 1 year ago

“Not happy 3 times contact to pick up after no show 4 th time fingers crossed.”

Posted 1 year ago

“The statement said the most expensive book was not received. I know for a fact it was in the box. I count the number of books I send a number of times and check the list. I am most disappointed and it has put me off.”

Posted 1 year ago

«
1
2
3
4
5
»

Ziffit is rated 4.0 based on 1,592 reviews