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Ziffit Reviews

4.0 Rating 1,621 Reviews
73 %
of reviewers recommend Ziffit
4.0
Based on 1,621 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ziffit 1 star review on 16th June 2024
Donald Kevin Shorrock
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
2
Anonymous
Anonymous  // 01/01/2019
“I admit Ziffit is one of the best paying book buyers but they do have a big problem with saying books are not received when they have been included in the boxes. I trade at least once a week as I do this for a charity and the amount of time I spend chasing up lost books is getting serious. The fact that Ziffit does not allow telephone calls is a bit bug bear as a quick call would sort everything out instead of numerous emails not all from the same person so have to repeat myself often.”
Helpful Report
Posted 3 years ago
“Great company to trade with.”
Helpful Report
Posted 3 years ago
“At the moment I feel that the service is appalling. I am still waiting for a collection from December 8th which was then rescheduled for December 13th and still hasn't been collected. I did receive an email from Alan who asked me if I would like to rebook the collection which I confirmed I would but as yet, nothing seems to have been booked so I don't know what the current status is.”
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Posted 3 years ago
“Ziffit is very easy to deal with and they pay promptly.”
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Posted 3 years ago
“I had a few issues with this trade as the courier did not come to collect by boxes after about 3 attempts... customer service was good with quick replies and relevant information. My biggest frustration is that I wasn't able to keep waiting for the courier to come and collect the boxes as I'm moving house and there was no ability to change the sending method which meant I had to cancel my original trade and restart a new trade. I feel there should be something that allows the sending method to change, especially if the original method has failed through no fault of my own”
Helpful Report
Posted 3 years ago
“Bar coded the books and read the instructions which were clear to understand printed off the label and delivered books to the collection point. No problem.”
Helpful Report
Posted 3 years ago
“Reliable speedy service to recycle your unwanted media, recommend!”
Helpful Report
Posted 3 years ago
“Easy collection of package and quick settlement on receipt”
Helpful Report
Posted 3 years ago
“Order number 6897231. Due for collection by DPD a week ago. Now 13th december and still no sign of it being collected. Poor service.”
Helpful Report
Posted 3 years ago
“Parcel sent to you (picked up by free courier but not yet recorded as received by you. As I've said in the past, some prices are on the low side but payment is normally promptish.”
Helpful Report
Posted 3 years ago
“Sent email with 15 per cent extra as not used for while. Did order for our small local charity got to end after six hours hardly any items excepted 50 odd from 2000 plus. Code not excepted in box. Wrote direct told extra 15 per cent can not be added after order done. Not happy would not recommended this firm now. Courier did not t run up as arranged had to rebook at again sad used for many years but gone downhill”
Helpful Report
Posted 3 years ago
“Cannot trust rejections. I only send books in reasonable condition.”
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Posted 3 years ago
“Dealing with Ziffit was easy and quick. There were some problems with the parcel pick up though which downgraded the score to 4. Payment was quick too once the goods had been examined.”
Helpful Report
Posted 3 years ago
“Where is my cheque? I received an email dated 30th November that it was on its way. Still waiting.”
Helpful Report
Posted 3 years ago
“Trading was easy, the courier collected my items and payment was made very quickly”
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Posted 3 years ago
“Brilliant!!!! Simple process and the payment was in my account before I had time to think about it Would highly recommend!”
Helpful Report
Posted 3 years ago
“Simple to do, just enter the ISBN code and either bought or not and price, then pack up safely in cardboard box (saved when visiting supermarket staff unpacking and loading shelves) print label and choose day for DPD collection. I did prefer when our local Morrisons Daily was my drop-off as it was an easy walk up the village and no waiting in for collection-but that is a minor problem.”
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Posted 3 years ago
“Ziffit great websites for selling books. I’ve used this few times. Easy process and secure.”
Helpful Report
Posted 3 years ago
“The Ziffit website and process of adding items and checking out was fine. The problems were that (a) the estimate of my parcel weight meant I couldn't drop it off anywhere but had to have it collected by DPD so had to set a day aside for this and then (b) the DPD driver didn't arrive but put on the app that they had called and been told there was nothing to collect. I ended up having to take the parcel to the nearest depot myself. A waste of my time.”
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Posted 3 years ago
“Very good service from start to finish including prompt payment. What else do you need.”
Helpful Report
Posted 3 years ago
Ziffit is rated 4.0 based on 1,621 reviews