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Ziffit Reviews

4.0 Rating 1,616 Reviews
73 %
of reviewers recommend Ziffit
4.0
Based on 1,616 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ziffit 1 star review on 16th June 2024
Donald Kevin Shorrock
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
2
Anonymous
Anonymous  // 01/01/2019
I volunteer at a charity shop and have seen people coming in with their phones looking to profit from a charity. This really goes against the grain with me, so your service means i can go through the donations first and get extra cash for the animals. Not top prices but every penny counts.
Helpful Report
Posted 3 years ago
Hello, thanks for your review. Give us an email at charities@ziffit.com and we may be able to set something up for your charity. Thanks, Ziffit.com
Posted 3 years ago
No trouble at all, in fact payment within 4 days of parcel pick up
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Posted 3 years ago
Thanks for your review!
Posted 3 years ago
Over the last 2 years, I have had a mass DVD clearout and out of all the DVDs which have been sent to them, around 50 to 60% have been rejected with no explanation at all...I'm now looking to see there is an ombudsman or financial body which can hold them to account but this is totally unacceptable, unfair and they don't even have the decency to send the rejected items back...this is damn insulting and I will not be sending anymore DVDs to them from now!!
Helpful Report
Posted 3 years ago
Hello, I have looked into your most recent trades and can see that: 5260745 - 6 items rejected - 3 items for parts missing or damaged, 3 for cover missing or damaged 4726459 - 4 items rejected - 3 for disc damage, 1 for missing parts or damaged. 4172308 - 1 items expired - that means it did not arrive with us. 3983929 - 1 items rejected - Disc Damage 3860556 - 8 items rejected - 1 expired, 4 items parts missing or damaged, 1 item disc damage, 1 item water damaged and 1 item not an original disc. These reasons would all have been made clear in your account and in the confirmation emails we would have sent when payment was sent to you. All items are checked against the condition guides on our website and are recycled responsibly as per our terms and conditions. Thanks, Ziffit.com
Posted 3 years ago
I sent them 21 books in EXCELLENT condition.. I even have photos. guess what? they rejected 19 of them and NO explanation provided? this is so sketchy.
Helpful Report
Posted 3 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 3 years ago
Sorted out a box that had gone astray and settled the trade very quickly once I contacted them
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Posted 3 years ago
Thanks for your review!
Posted 3 years ago
Having recently discovered Ziffit, I have made 4 trades so far. The procedure for selling is really easy, heavy parcels have been collected from my home exactly as scheduled and payments have been made promptly. I wish I had discovered them much sooner! Highly recommended.
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Posted 3 years ago
Thanks for your review!
Posted 3 years ago
I collected a lot of books over the years and we have downsized to a Park Home. As I reread some I decided 3 times was enough. Tried Ziffit and it was very easy. First lot was enough for courier and he provided the label as well, brilliant. Local dropshop also easy. Thank you Ziffit.
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Posted 3 years ago
Thanks for your review!
Posted 3 years ago
Too few items offered actually accepted to buy. Very time consuming when only 5-10% of books, CDs, and DVDs, despite being in as new condition, are given any value.
Helpful Report
Posted 3 years ago
Hello, We know that this can be disappointing when you were looking to sell a stack of books and some couldn’t be accepted. We try to accept as many books as we can to save them from going to waste - but admittedly we can’t take everything! We buy the books, CDs, DVDs and games that we feel have the best chance at finding a new home. Thanks, Ziffit.com
Posted 3 years ago
Avoid! Complete scam! Sent a box of items to Ziffit, some of which were brand new DVDs not even opened. They rejected over half the items saying they were damaged. The items were perfect when they left me and had never even been used. No explanation was given to me as to how the items were damaged when in the possession of Ziffit and they have decided to ‘dispose’ of them so conveniently there is no evidence to support their reasons for rejection.
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Posted 3 years ago
The money paid into my account was far less than expected. If I knew this would happen I wouldn't have bothered.
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Posted 3 years ago
I was happy with the first two shipments but was disappointed by how long it took me to get together the third one. So many of my titles were rejected.
Helpful Report
Posted 3 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 3 years ago
I have done a lot of moving lately, downsizing from London to a wonderful smaller home in Hastings. So I had 30 years worth of books, plus some dvds. What to do? There's no way I can throw books out. It's a lot of extra work to bag up and take to charity shop, if they even want them. So I thought maybe sell, more as a way for my books to find a new owner than to make money. Found Ziffit online. Now I'm not the greatest with tech but found this a totally easy experience from start to finish. Just type in ISBN no - all books have them except very old ones - and go from there. Ziffit do literally everything for you, you get paid and you are recycling / win win win! 👍😀
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Posted 3 years ago
Thanks for your review Ziffit.com
Posted 3 years ago
Very quick and easy. Gave money promptly for books sent. Thanks Ziffit
Helpful Report
Posted 3 years ago
Thanks for your review Ziffit.com
Posted 3 years ago
Ziffit could do a little better with their pricing ,an increase would be favourable instead of everything averaging between 10p-80p cannot fault the collection service and prompt payment system 100%. only 1 fault I found with Ziffit for example; I placed 5 books upto the value of £2.80p then they refuse the next 5 books, so I put £2.80p into 'save for later', then immediately after I place the 5 books that they refused have accepted them value £2.80 put that in 'save for later' but cannot complete a trade because each is under £5 00p and cannot join the two together to make £5.60p I think Ziffit could easily rectify this problem, other than that, Ziffit is good company to do business with and I shall continue to do likewise
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Posted 3 years ago
Thanks for your review Ziffit.com
Posted 3 years ago
Particularly pleased with being able to box up my trades and have them collected by a DPD driver. The day of collection is my choice, and the time of collection is notified.
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Posted 3 years ago
Thanks for your review Ziffit.com
Posted 3 years ago
As always - so easy to use website. And payment received within a few days. Many thanks
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Posted 3 years ago
Thanks for your review Ziffit.com
Posted 3 years ago
47p for a new book. I do t think so sooner give it away. 😡😡😡
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Posted 3 years ago
Very efficient responds very quickly to e mails will definitely continue to use them
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Posted 3 years ago
Thanks for your review Ziffit.com
Posted 3 years ago
The app on my phone lets me complete the trade so this is much easier that the first 2 times when I had to put everything through the website by hand - I nearly gave up at that point, but I’ve persevered to get donations done for my favourite charity. Now it works fine and I’m happy with the experience including collection or drop off. Wish they would offer a bit more for my books but it is better than landfill and for a good cause.
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Posted 3 years ago
Thanks for your review Ziffit.com
Posted 3 years ago
I've used Ziffit twice so far and both times had a really good experience. The prices they offered were much better than other similar companies out there and the service was also straight forward. Will definitely use again.
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Posted 3 years ago
Thanks for your review Ziffit.com
Posted 3 years ago
Ziffit is rated 4.0 based on 1,616 reviews