Zippity Reviews

Name: Zippity
Address: 1167 Massachusetts Ave, Arlington
Rating: 4.84

4.8 Rating 2,184 Reviews

97 %

of reviewers recommend Zippity

Company Reviews

Questions

Metrics

4.8

Based on 2,184 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

8608087099

Location:

1167 Massachusetts Ave
Arlington
02476

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very informative. Texting is helpful to know what is going on.”

Helpful Report

(New London Hospital) - Posted 5 years ago

“Great communication and extremely easy experience. The 10 minute front seat area cleaning service could've been better.”

Helpful Report

(Mercer - Norwood) - Posted 5 years ago

“Dan & Alex did a good job. The service is convenient. And the bill was acceptable.”

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(400 Innovation Drive) - Posted 6 years ago

“Pretty easy to use and good feedback and updates on the status.”

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(Waters Corporation) - Posted 6 years ago

“The repairs were great, but the key exchange was not. I went to retrieve my keys at the time they should've been in the lock box and they were not, which delayed me in contacting the repair staff and caused a delay and confusion in my daycare deadlines in picking up my daughter. If my keys were there at 4p I would have given 5 stars!”

Helpful Report

Posted 6 years ago

“I had some additional recommended service and I would have liked to see the list of recommendations include the cost to perform them. Otherwise, great service as always! I love that I'm always kept informed on the status of my vehicle.”

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(Hypertherm) - Posted 6 years ago

“Great benefit to have car serviced while at work It took 2 weeks to get appointment for lot where I park, but there was no major urgency to the service. If I had been in a hurry, it would have been a bigger problem”

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(DHMC) - Posted 6 years ago

“The convenience is unprecedented. The customer service was amazing. Great detail and was always in communication on my options, and great detail on what can and cannot wait to be fixed, how long things will take. Extremely knowledgeable. I could text too, which was convenient while working. The Keydrop was more cumbersome than useful for me. I'd rather there be a keybox where I'm parking, or close to it or the mobile garage. It was on the opposite side of our global headquarters and took me 15-20 minutes to find. I was told there were other options but when signing up that was the entrance I was assigned.”

Helpful Report

Posted 6 years ago

“There was the problem with the Technician not being able to get into box 1 but that stuff happens. My car wasn't in the same location that I had parked it so I had to search for it. Other then that I find your service very convenient and professional.”

Helpful Report

(Mercer - Norwood) - Posted 6 years ago

“Nearly a 5 star, but did have a small issue where tech did not fully seat oil stick which caused oil on the engine and heavy smoke at stops, but Zippity sent a tech to my home to check my car out and clean up access oil. Excellent service that you would not get at a normal shop.”

Helpful Report

(Schneider Electric) - Posted 6 years ago

“technician when suggesting additional service wrote the front brakes vs rear brakes that the health report indicated. this made it a little confusing as to what needed to be done. But Nico was able to straighten it out.”

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Posted 6 years ago

“My only negative was that I was hoping to leave a bit closer to 4 yesterday and it was not done until 4:30. The promise was by 5 so in that regard you met my expectation. If there was some way to communicate such a schedule preference it would be great.”

Helpful Report

(MathWorks) - Posted 6 years ago

“Only minor hiccup was double charge for bulb replacement, but that has been fixed. Obviously, I'd always prefer things to be cheaper, but I understand the services performed (break pad and rotor replacement) is in general expensive.”

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(400 Riverpark Drive) - Posted 6 years ago

“Courteous and professional staff. Will definitely continue using their services.”

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(Fidelity - Merrimack) - Posted 6 years ago

“Very convenient, but a bit pricey. For example, when I looked up cabin air filters later, I can get one for $15-20 online, but they charged over $30 for it, when it's a quick (<5 min) install. Same thing for windshield wipers. It was great to have my car serviced without having to go anywhere, though!”

Helpful Report

(MathWorks) - Posted 6 years ago

“I liked the convenience of the service and the constant communication, but thought that it was slightly overpriced compared to how much my normal mechanic charges for an oil change/tire rotation.”

Helpful Report

(Fidelity - Merrimack) - Posted 6 years ago

“Please bring back the "park in your own spot" service. This was recently eliminated at our Merrimack location. Also, there are hidden fees that have just recently popped up on my new appointment. Aside from those things, the service was great & convenient.”

Helpful Report

(Fidelity - Merrimack) - Posted 6 years ago

Zippity is rated 4.8 based on 2,184 reviews