Zippity Reviews

Name: Zippity
Address: 1167 Massachusetts Ave, Arlington
Rating: 4.84

4.8 Rating 2,184 Reviews

97 %

of reviewers recommend Zippity

Company Reviews

Questions

Metrics

4.8

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

8608087099

Location:

1167 Massachusetts Ave
Arlington
02476

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Courteous and professional staff. Will definitely continue using their services.”

Helpful Report

(Fidelity - Merrimack) - Posted 7 years ago

“Only minor hiccup was double charge for bulb replacement, but that has been fixed. Obviously, I'd always prefer things to be cheaper, but I understand the services performed (break pad and rotor replacement) is in general expensive.”

Helpful Report

(400 Riverpark Drive) - Posted 7 years ago

“My only negative was that I was hoping to leave a bit closer to 4 yesterday and it was not done until 4:30. The promise was by 5 so in that regard you met my expectation. If there was some way to communicate such a schedule preference it would be great.”

Helpful Report

(MathWorks) - Posted 7 years ago

“technician when suggesting additional service wrote the front brakes vs rear brakes that the health report indicated. this made it a little confusing as to what needed to be done. But Nico was able to straighten it out.”

Helpful Report

Posted 7 years ago

“Nearly a 5 star, but did have a small issue where tech did not fully seat oil stick which caused oil on the engine and heavy smoke at stops, but Zippity sent a tech to my home to check my car out and clean up access oil. Excellent service that you would not get at a normal shop.”

Helpful Report

(Schneider Electric) - Posted 7 years ago

“There was the problem with the Technician not being able to get into box 1 but that stuff happens. My car wasn't in the same location that I had parked it so I had to search for it. Other then that I find your service very convenient and professional.”

Helpful Report

(Mercer - Norwood) - Posted 7 years ago

“The convenience is unprecedented. The customer service was amazing. Great detail and was always in communication on my options, and great detail on what can and cannot wait to be fixed, how long things will take. Extremely knowledgeable. I could text too, which was convenient while working. The Keydrop was more cumbersome than useful for me. I'd rather there be a keybox where I'm parking, or close to it or the mobile garage. It was on the opposite side of our global headquarters and took me 15-20 minutes to find. I was told there were other options but when signing up that was the entrance I was assigned.”

Helpful Report

Posted 7 years ago

“Great benefit to have car serviced while at work It took 2 weeks to get appointment for lot where I park, but there was no major urgency to the service. If I had been in a hurry, it would have been a bigger problem”

Helpful Report

(DHMC) - Posted 7 years ago

“I had some additional recommended service and I would have liked to see the list of recommendations include the cost to perform them. Otherwise, great service as always! I love that I'm always kept informed on the status of my vehicle.”

Helpful Report

(Hypertherm) - Posted 7 years ago

“The repairs were great, but the key exchange was not. I went to retrieve my keys at the time they should've been in the lock box and they were not, which delayed me in contacting the repair staff and caused a delay and confusion in my daycare deadlines in picking up my daughter. If my keys were there at 4p I would have given 5 stars!”

Helpful Report

Posted 7 years ago

“Pretty easy to use and good feedback and updates on the status.”

Helpful Report

(Waters Corporation) - Posted 7 years ago

“Dan & Alex did a good job. The service is convenient. And the bill was acceptable.”

Helpful Report

(400 Innovation Drive) - Posted 7 years ago

“Great communication and extremely easy experience. The 10 minute front seat area cleaning service could've been better.”

Helpful Report

(Mercer - Norwood) - Posted 7 years ago

“Very informative. Texting is helpful to know what is going on.”

Helpful Report

(New London Hospital) - Posted 7 years ago

“Everything was done in a timely manor!”

Helpful Report

(Schneider Electric) - Posted 7 years ago

“The only negative I would offer is the fact that carquest oil filter and gulf oil were used. Maybe the quality is great, but I would prefer to use known brands like Fram/Castrol”

Helpful Report

(Oracle - Nashua) - Posted 6 years ago

“I think its very convenient- would definitely take advantage again”

Helpful Report

Posted 6 years ago

“I like the convenience of having this at work! Although I had a little trouble with the website, the chat window responsiveness was fantastic.”

Helpful Report

(Schneider Electric) - Posted 6 years ago

“I loved that you had an easy number that texted me updates on my car and I could text any questions or concerns I had and I was given a response immediately. Another great plus was getting in my car and receiving mints and an air refresher because that made me smile and makes me feel like I got my moneys worth.”

Helpful Report

(Fidelity - Merrimack) - Posted 6 years ago

“Great real time updates”

Helpful Report

(Waters Corporation) - Posted 6 years ago

Zippity is rated 4.8 based on 2,184 reviews