ZIPTRANSFERS Reviews

Name: ZIPTRANSFERS
Address: ZIP Online Services SL B55532899 C/Llovera 53, 5-1 43201 Reus SPAIN, Reus
Rating: 4.72

4.7 Rating 9,562 Reviews

93 %

of reviewers recommend ZIPTRANSFERS

Company Reviews

Metrics

4.7

Based on 9,562 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Process started well, soon fell apart closer to the transfer. Even though address was supplied at the start of the enquiry two days before the transfer was due to happen the price increased by 330€ an increase of nearly 80% as they found the address was 20km further than they thought. As this transfer was two days before Christmas we were stuck with them. I have asked four times now for an escalation route to resolve this and as yet have received no details”

Helpful Report

Posted 7 years ago

“Driver did not turn up at the Faro Airport, We were at the designated position for half and hour with no sign of the driver, I had to phone England for them to contact the driver. The transfer from Hotel to the airport was on time but the car that picked us up was very old and dirty, When we got to the airport the boot would not open where are luggage was. I had to get the back seats down and get our luggage out. Not impressed with the service we got”

Helpful Report

Posted 7 years ago

“When we arrived at Berlin airport our taxi was not there. We waited half an hour but he still didn't turn up so I called the emergency number and explained what had happened. The person I spoke to was going to call the driver but when he called me back he said that the driver had his phone switched off. I think he may have arranged another driver but he didn't tell me that. Consequently we decided to catch the train, we were on our way to the station when a man rang and said he was our driver so we went back to the airport and finally (1 hour late!) we got our taxi. I was not impressed at all.”

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Posted 7 years ago

“Our transfer on the 24th was perfect, but the transfer from CDG to Disneyland on 15th December was a disaster. I changed the address a couple of days before our trip. The address change was only 2-3km away from the original address. When we arrived, there was no one there to pick us up, and then I found out that you cancelled the transfer, and never sent me an email to tell me. Apalling experience...”

Helpful Report

Posted 7 years ago

ZIPTRANSFERS is rated 4.7 based on 9,562 reviews