ZIPTRANSFERS Reviews

Name: ZIPTRANSFERS
Address: ZIP Online Services SL B55532899 C/Llovera 53, 5-1 43201 Reus SPAIN, Reus
Rating: 4.72

4.7 Rating 9,509 Reviews

93 %

of reviewers recommend ZIPTRANSFERS

Company Reviews

Metrics

4.7

Based on 9,509 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you are a wheelchair user and cannot stand at all don't use this company. You are not guaranteed the vehicle you choose (I chose a taxi car) and could be forced like I was, to crawl across the floor of a minibus and lift myself into a seat. Zip Transfers - if you cannot guarantee a chosen vehicle you shouldn't even accept orders from customers with wheelchairs. Won't be using again!”

Helpful Report

Posted 6 years ago

“The driver did not wait for me at the airport as the bags were delayed. He drive off leaving me and my 2 kids stranded at Palma airport even though i had called to explain the delay. Lost my money and had to get an airport cab for twice as much. So uncaring.. never again”

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Posted 6 years ago

“Unreliable , very poor communication , Taxi did not arrived for pickup, on phoning were told sorry the taxi canot make it and no alternative, you should make your own way, luckily our only neighbour help us otherwise we would missed the flight All it is needed an advance phone call to update us What a panic and thanks to the stranger who helped us”

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Posted 6 years ago

“Massively over priced compared with Taxi from rank and the driver wasn’t even there to meet us.”

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Posted 6 years ago

“Driver did not wait as Ryan Air plane was delayed on tarmac at Palma for over 1 hour which he should have checked and then waited to pick us app as we had expected - we will be cancelling credit card”

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Posted 6 years ago

“Air con in back of van was useless”

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Posted 6 years ago

“Two hours waiting at Airport for transfer”

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Posted 6 years ago

“we did not found our driver i was forced to make 2 internationals calls to meet him from my cell phone and it cost me 15 dollars”

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Posted 6 years ago

“Nobody picked me up”

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Posted 6 years ago

“Car never turned up and had to ring a taxi and rush to the airport”

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Posted 6 years ago

“Left waiting at faro airport for over an hour with no one to help”

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Posted 6 years ago

“Our transfer did not show up for our return journey. As a result we almost missed our flight. Will not be using zip transfers again and would not recommend.”

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Posted 6 years ago

“No cars seats provided on return journey and they were paid for. the mini bus didn't even have seat belts...oh sorry the driver had one.we were travelling with our twin boys and they are 2 years old and this is unacceptable and a clear lack of safety that no seat belts or car seats were provided.we will be returning to cala bona but we will not be using zip tranfers again.shocking service”

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Posted 6 years ago

“6 people waiting for an hour at Barcelona airport for driver. When we rang we were told" he'll be thete in 5 minutes". Than after 3 phone calls more being told "5" more minutes, were finally told to get another taxi. It cost us an additional $80Euro. The company did refund their charge Euro47 but would only credit balance towards another taxi with zip. Fortunately we were able to use a portion for another trip but it took several inyernational phone calls and emails to organise this and we are still Euro out of pocket. As I'd organised the original 6 to share , I was embarrassed and upset ( as were they) that your driver did not turn up!”

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Posted 6 years ago

“Driver 35 minutes late for return journey. Nobody called with any information we had to make all calls.”

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Posted 6 years ago

“Let down badly, waited at the allotted time at my hotel no one came and was eventually told I would have to arrange my own transfer. Will not use again as had a problem last time I used you.”

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Posted 6 years ago

“We booked a coach for 9 people on the understanding it was for our sole use .... but wasnt the case .... had to do several drop offs n then we had a good 10 minute walk after drop off to our hotel without any direction 😟Our return pick up was at Mar Bleu again a fairly long walk from our hotel !!! We were to be picked up at 5.05pm ..... at 5.20 a coach for 29 people arrive with 25 on board !!! We had a party of 9 ????? After a lot of phone calls we eventually had to wait for another bus ... this had a knock on effect for our arrival at Alicante airport as wehad no time to have a coffee before boarding !!! Very disappointed & would not use the company again 😳”

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Posted 6 years ago

“Despite giving the correct address of the hotel we were dropped off at a hotel with a similar name that was over 3km away. When confirming the return we had to go back to the incorrect drop off point.”

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Posted 6 years ago

“I left a message by both voicemail and email to cancel 2 hours before pick up (as my flight had been delayed). You refused to credit my account with the fare”

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Posted 6 years ago

“Canot contact driver”

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Posted 6 years ago

ZIPTRANSFERS is rated 4.7 based on 9,509 reviews