ZUPAPA Reviews

Name: ZUPAPA
Address: 501 Silverside Road, Suite 105, Wilmington, Delaware
Rating: 4.85

4.9 Rating 320 Reviews

97 %

of reviewers recommend ZUPAPA

4.9

Based on 320 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5

Visit Website

Email:

offcial@zupapa.us

Location:

501 Silverside Road, Suite 105,
Wilmington
Delaware
19809

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yummy was very helpful!”

Helpful Report

Posted 1 year ago

“We have had our trampoline for 3 years, and we still absolutely love it! Zupapa has amazing customer service! They respond quickly to emails and are very willing to work with their customers. We are very impressed with how they continue to stand by their product and offer replacement parts at a reasonable price when needed. I highly recommend Zupapa. Our trampoline is still in great shape, but when the time comes to buy another one, we would definitely stick with Zupapa!”

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Posted 1 year ago

“Wonderful paddle board. I use the kayak seat and love tooling around our small lake. It inflated quickly and feels sturdy like hard plastic when inflated. I was missing a part. Customer service is prompt in a sending email, shipping and following up. I just ordered another board! Highly recommend this product and this company!!”

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Posted 1 year ago

“Wendy was very helpful in getting me the correct replacement parts I needed to repair my trampoline. The replacement parts where received promptly.”

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Posted 1 year ago

“We ordered our trampoline for Christmas, but living in the Midwest, we didn't set it up until May. There was an issue with our net and Zupapa handled it completely. Great customer service!!”

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Posted 1 year ago

“Best experience ever they can be trusted good products and great customer service”

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Posted 1 year ago

“Awesome products, awesome service!”

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Posted 1 year ago

“Excellent to do business with! My babies love their trampoline!”

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Posted 1 year ago

“I have high praise for this company. The Zupapa trampoline I have is very high quality. I have found their customer service to be the best. Every time I have a problem they are very eager and prompt to reply and correct any issue I have. I would recommend Zupapa to anyone!”

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Posted 1 year ago

“Everything with Zupapa has been excellent! The trampoline is awesome, my daughter loves it and bounces on it every single day. Assembly was not too tricky and the instructions were clear. The little tools that were included really made a huge difference. And We had a few messages back and forth with the customer service team and Jasmine was absolutely excellent!!!”

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Posted 1 year ago

“Our kids love their Zupapa trampoline! Zupapa has been so kind and helpful and I would recommend this trampoline to any parent looking to get their kiddos a one!”

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Posted 1 year ago

“This company has the best Customer Service I’ve ever experienced in my life!!! I called the company that I needed a replacement part- and it arrived free of charge two days later!!! So fast and free!! This company is amazing , and will make sure you continue to enjoy your equipment”

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Posted 1 year ago

“Quick resolution to my little problem. I was contacted by the same representative for clarification and shipping updates. Thank you Yucy you made this painless and satisfying. Wonderful service. Wonderful company. Thank you very much.”

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Posted 1 year ago

“Thank you Cicely in helping me resolve my getting the replacement part for my porch swing.”

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Posted 1 year ago

“Zupapa trampoline is nice and the customer service has been proactive in addressing our concerns. Yummy is quick in responding and working on an amicable solution. I wish there was a phone number to speak with customer service”

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Posted 1 year ago

“Great service and prompt response to my questions. They helped me to replace the safety net and were very responsive. Great company!”

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Posted 1 year ago

“We purchased our 15 ft Saffun trampoline on Amazon in April 2019 and it has been amazing! Excellent quality! Large enough for our teenagers to enjoy with their friends and extremely sturdy. Unfortunately, we had several storms with high winds early this year and the net tore away from the poles in two places. I contacted Zupapa directly to buy a replacement net. Their customer service has been incredible! They purposely have the replacement nets listed as “out of stock” on their website because they want to make sure their customers get the correct replacement. Kelly in customer service responded to my initial inquiry and we emailed back and forth several times. She made sure I purchased the correct net to fit our trampoline. (It was outside of the warranty period.) The replacement arrived very quickly and my husband and I installed it in 15 minutes!! Our trampoline looks brand new again! Kelly reached out to make sure we received the net, asked if it fit and if we had any questions or needed further assistance. Overall - our experience with Zupapa and Kelly in particular, was top notch! Thank you for your excellent customer service and amazing product!”

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Posted 1 year ago

“Great customer support”

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Posted 1 year ago

“Love the trampoline. Customer service is above and beyond!”

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Posted 1 year ago

“Superb customer service. Ivy was great at finding out what I needed and resolving my request.”

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Posted 1 year ago

ZUPAPA is rated 4.9 based on 320 reviews