ZUPAPA Reviews

Name: ZUPAPA
Address: 501 Silverside Road, Suite 105, Wilmington, Delaware
Rating: 4.85

4.9 Rating 320 Reviews

97 %

of reviewers recommend ZUPAPA

4.9

Based on 320 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5

Visit Website

Email:

offcial@zupapa.us

Location:

501 Silverside Road, Suite 105,
Wilmington
Delaware
19809

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son loves his Zupapa trampoline. He chose the blue and yellow to represent Batman!”

Helpful Report

Posted 11 months ago

“Ordering a new net from the site because our kids and weather destroyed the old one. Customer service was great! Jasmine is a rock star! Sidenote: When paying, it seems sketchy because they ask to pay via paypal. Not the best route for a business payment, but, stick with it, because your goods will come in any event. Thanks!”

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Posted 11 months ago

“So far it's a great buy. My kids love it 😀 and it was not to tough with some help to put together.”

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Posted 11 months ago

“We got the 12 feet trampoline for our son and it was easy to put up. It is well-built and sturdy which was important to us because our son loves to jump. He spends a lot of time on it. Also, it does not budge with all the wind storms we have. Had to replace the net and so I messaged their customer service and spoke to Pearl. She was helpful and provided excellent support. I like that they stand behind their products and replaced the net at no cost to us. Not only do they have an excellent product but they also have excellent customer service. I will recommend their trampoline to anyone looking for a good quality product.”

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Posted 11 months ago

“We bought the 15' round trampoline in 2015 when our kids were 5 and 7 years old. The trampoline is really like an investment, the kids still use it! We have replaced the safety net, spring cover, and mat over the years, but I'm happy to pay for upkeep since the trampoline gets so much use and encourages exercise outdoors. Recently, one part of the frame broke. I contacted Zupapa, and because they guarantee the frame for 10 years, they sent me a free replacement part. Customer service was very helpful. I love that Zupapa stands behind their product. I would recommend purchasing a trampoline from Zupapa. It is a quality product.”

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Posted 11 months ago

“We have had a Zupapa 15' trampoline for about 5 years. Though the product has been great and met expectations, this review is mostly for the customer service which is AMAZING. We live in a really windy area and have had to replace bent poles several times. They have always either sent us new ones for free or for a very minimal cost (basically shipping cost) and very promptly. We highly recommend buying from Zupapa!”

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Posted 11 months ago

“We love our hammock!”

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Posted 1 year ago

“Milka was great to work with, she had quick responses. Shipping was fast and they sent exactly what I needed.”

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Posted 1 year ago

“The trampoline has been everything we had hoped for the kids love it. When the zipper on the net broke they sent out a replacement net fast with no hassle!”

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Posted 1 year ago

“We bought this trampoline for our grandsons, and it has been a great purchase. They love it! It was relatively easy to put together, and we like the safety features.”

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Posted 1 year ago

“I have three kids who love the trampoline. They were able to bend the poles, so I contacted Zupapa and worked with Jenna, who provided me new poles free of charge and stayed in contact with me the entire process. Highly recommend!”

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Posted 1 year ago

“I bought my trampoline second hand from a neighbor. I recently needed some poles replaced that were bent. Customer service could not have been more efficient with communication and timing. Everything arrived quickly and they did a great job ensuring I received the correct pieces. Thank you!”

Helpful Report

Posted 1 year ago

“I've had this trampoline for 7 years, needed a new spring. Mike helped me figure out what model I needed and got the springs sent out quickly. It's a good trampoline, and Mike has been excellent with regard to communication and customer service.”

Helpful Report

Posted 1 year ago

“Customer service is excellent. We had our trampoline damaged in wind and the person I was emailing was so helpful in getting me the right parts. Highly recommend.”

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Posted 1 year ago

“Love it! Ordering was easy all my questions were answered promptly. Trampoline is great!”

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Posted 1 year ago

“The quality of the trampoline is excellent. It was also a pleasant surprise to find two pair of special socks for jumping, a couple of blow up games, a basketball and hoop. Those were little extras that I didn't expect.”

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Posted 1 year ago

“Grandkids love it! Easy to put together and safe to play on! Love that the springs aren't exposed while jumping. Great looking in the yard too.”

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Posted 1 year ago

“Reached out to customer service after the wind tore our rain cover off. Jasmine was very helpful and the replacement cover arrived quicker than I thought possible. Thanks!!”

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Posted 1 year ago

“Milka had great customer service. She answered all my questions and got me the help I needed promptly. I would not hesitate to buy another trampoline from them. Great company.”

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Posted 1 year ago

“Big Shout Out to Jasmine for World Class Customer Service! I ordered a replacement net and spring cover to refurbish a 12' trampoline that had deteriorated in the sun. The warehouse shipped incorrect parts. Jasmine to the rescue! She worked tirelessly to get the right parts shipped and she stayed o top of everything until it was resolved to my satisfaction. Truly impressive!”

Helpful Report

Posted 1 year ago

ZUPAPA is rated 4.9 based on 320 reviews