1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,427 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,427 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TLDR: The installer installed the battery wrong and I had to pay to tow the vehicle and pay another shop to connect the battery properly. I called, emailed and live chatted with 1800battery to have a battery delivered and installed. I should've known the company was sus when the LIVE chat agent just stopped answering the chat randomly in the middle of the booking and never came back after 20 minutes. After booking via phone, 1800battery came a few hours later with the wrong battery. Thank God I was not on the side of the road. He had to leave and come back with the correct battery. The car still wouldn't start after he left so I figured the car must've been having additional issues. Long story short, car towed to repair shop and I found out 1-800 battery didn't install the "+" side of the battery correctly. The poor guy just didn't know what he was doing and shouldn't be installing batteries. I'm not sure how they vet their people. Now I have 2 additional bills on top of their bill. Disgusting work and a waste of $$$.”

Helpful Report

Posted 6 months ago

“I had a ln appointment set up for today and I’m being told there may not be a technician available today. I’m disgusted. Zero Stars”

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Posted 6 months ago

“AWFUL experience! According to the website I was to get a new car battery delivered and installed within "69 minutes". Granted it was Thanksgiving Day, but that is what they stated as I placed my order. They were happy to charge my credit card and that is where communication stopped. NO COMMUNICATION at all. Given it was Friday morning and I had still heard NOTHING I canceled the order - which was also VERY difficult to do because of their terrible website. I'm still not sure if I was refunded my payment - I'm expecting a hassle given how terrible the rest of their service has been.”

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Posted 6 months ago

“No way to cancel the order after the order has been placed. The order had to be canceled after technician arrived.”

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Posted 6 months ago

“No one came to install my new battery. No one updated the status. I had to call to find out they couldn't find a technician.”

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Posted 7 months ago

“Very upsetting service. I called very early in the morning for a battery replacement and the technician didn’t show up until 5pm. Then I started having trouble with my car, and when I called to complain, I was told that my car needed to be taken to the dealer to program the software and program the battery to my car. I should have been told this earlier so I could make an informed decision about where to replace my car battery. They just took my money and did not inform me about this possible scenario. Horrible service!”

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Posted 7 months ago

“My technician never showed ironic they didn’t check before sending a review survey smh”

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Posted 7 months ago

“I was confirmed for an appointment for 8:00 a.m. - 10:00 a.m. to put a new battery in my car and the mechanic did not show up until 1:30 p.m. I was really disappointed with entire process”

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Posted 7 months ago

“Poor customer service. They no showed an appointment. They do not hesitate to take your money! I do not recommend 😐 😒”

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Posted 7 months ago

“I ordered the battery that their website indicated for my wife’s car and scheduled it to be installed next day. While waiting for the appointment to be fulfilled, I was told that the battery their website indicated was incorrect and that the proper one was over 100 dollars more. To make matters worse, after the installation, my wife’s car has several non-working accessories. I have asked for resolution more than once, but they will not return calls. I would stay away from this outfit.”

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Posted 7 months ago

“I would never use them again the man on the phone was very nasty and disrespectful, the website said one thing and the man on the phone was telling me the website was wrong and my battery will not be installed so I don’t recommend based off the disrespect and rudeness”

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Posted 7 months ago

“Poor communication, I waited for hours for a tech to be dispatched only for them to tell me nobody was available until the next morning. The next morning, a tech came out after several hours, and brought young kids with him. He did not supervise them, and unnoticed to me and him until after the fact, one of the kids scratched a large portion of my car by drawing on it with a stick. I don't blame the kids, I have my own. I can't fathom a company allowing a tech to bring unsupervised toddlers to a job. It's also dangerous for the children, who were allowed to roam a busy parking lot freely, stick their heads under the hood of the vehicle, and the little girl even touched parts of the car (which has electrical issues). Fortunately the scratches are minor, but this company is very lucky I don't press charges. I have photo evidence and could pull surveillance video from the Safeway we were at if needed. I'm still livid about the situation”

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Posted 8 months ago

“Don't believe the time estimate that they give you at first they told me it would be between 2:00 and 3:00 in the afternoon when I ordered my battery at 11:00 they didn't come I called and then they said it'll be another hour okay I waited the hour well it ended up being 6:30 at night so it's a great idea have your battery being delivered and all that stuff but you know if you're going to court time make sure you close the right time thank you”

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Posted 8 months ago

“don't trust them or there warranties - they sell crappy batteries and make you jump through hopes to get a replacement. Pick another vendor, any vendor!”

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Posted 8 months ago

“The worst experience. They upsold me to most expensive battery saying the website had a glitch and made a mistake in recommending a less expensive battery. Then the tech arrived and said I had to pay an extra $75 for the install I would pay him directly. I sent him and the battery packing. I was then charged a service fee of $125. I have requested a refund and have not authorized the additional money to be charged.”

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Posted 8 months ago

“Was about 4 hours late...after I received a text that he would be there in 2 hours and then another one in one hour. Acted like a inmature 12 year old once he arrived.”

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Posted 8 months ago

“I had the worst experience. My order that was supposed to arrive 8am -10am the technician did not arrive until 1:30pm with zero communication. To make matters worse, he couldn’t start the car to fix the battery. I am yet to receive my refund”

Helpful Report

Posted 8 months ago

“I initially purchased a battery for my 2002 Chevy Tahoe from 1-800 Battery.com on November 13, 2023. That battery subsequently failed on September 10, 2024. That same day, September 10th, I requested a replacement battery from 1-800 Battery. The company subsequently replaced the failed original battery but, almost immediately, the replacement battery failed to start my vehicle on several occasions after September 10th causing me to miss work. Additionally, the dashboard lights flash on and off erratically as I'm driving.... a symptom of a bad battery. On September 21, 2024, I took my 2002 Chevy Tahoe to two auto parts stores, Advance Auto Parts and O'Reilly Auto Parts. Both technicians ran a test on the battery and the alternator and both corroborated that the battery was undersized for my vehicle and that it was only cranking at 643 amps but should be at 700 to 875 cranking amps. They both confirmed that the alternator was properly charging the battery. I relayed this information to 1-800 Battery via email on September 19, 2024. On September 23, 2024, 1-800 Battery responded with the following, "We have reviewed your order and the vehicle information you provided was for a CHEVROLET TAHOE 2002 V8 4.8L 294cid. On both installs the battery that was installed was compatible for the vehicle type." In its response, no mention was made of the battery failures and, the batteries they replaced my car with were undersized for my vehicle which is a 2002 Chevy Tahoe 5.3L V8, not a 4.8L V8. I asked for a full refund of my costs, $315.11 for the first purchase on November 13, 2023, and the replacement trip cost of $50, for a total refund of $365.11 which appears was declined.”

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Posted 8 months ago

“Dead battery in my car. Went online found 1800 battery. Sounded great. I provided all info. Made an appointment for 9am folowimg mourng. At 1130 no word. I called and was told they don't service my area. If that was the case why confirm appointment and accept payment? I warn everyone to stay away”

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Posted 9 months ago

“I would first like to start out by saying i will not be using this again and even though other companies might be a little bit more expensive, it will be worth it. I placed a battery same day install super early and got a confirmation text. Then hours and hours passed by and nothing. I waited calling and texting this company all day and still nothing. No update, no contact back. Absolutely ridiculous. They took my 300 almost 400 dollars and nothing had happened. I regret not looking at the yelp reviews sooner. On their website they have good reviews up but as soon as you look at yelp reviews i see that others had the same problem as me. I will be calling back tommorrow to see what i can do or if i can get my money back. It has just been a big waste of time and my money. Honestly thought this would be better.”

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Posted 9 months ago

1-800-Battery is rated 4.3 based on 5,427 reviews