1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.26

4.3 Rating 4,492 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 4,492 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The attitudes of local contractors are not very good, rude is how I will describe it. JC”

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Posted 3 hours ago

“James the technician saved me from canceling my order. My order was delayed a day due to technicians not wanting to work Super Bowl Sunday!!!! Not good for a 24/7 company. James told me he was available Super Bowl Sunday but, received no orders! The scheduling system is horrible!!”

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Posted 2 months ago

“My scheduled appt for 1/30 didn't happen. My appt for 1/31 for between 11:00 - 1:00 didn't show up until around 4:00. Once technician got here he confirmed my battery needed replaced & car started. Battery was under warrenty & I was told I would pay $50.00. Please adjust amount charged to my account.”

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Posted 2 months ago

“The website was very difficult to navigate and execute. The scheduling process was unclear and unweildy. Surprisingly, the technician arrived without the necessary tools.”

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Posted 2 months ago

“Tech had to be called to see when he would be there. We were scheduled between 8-10 am, he showed up at 10…with one battery not two like I ordered for my truck. He had to go get the second battery after installing the first one. I was told he would test the old batteries before installing the new ones just to make sure that was the problem, he did not do that. The delay in leaving and returning with the 2nd battery really delayed the day and other plans.”

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Posted 2 months ago

“The primary advantage to this service is that you don’t have to leave your house. However, the batteries are at the upper end of the generally accepted price range the charge for coming to your house and installing it is between 100 and $150. Finally, they were two hours late with their service call. If the most important thing is to not have to leave your house, and you don’t mind waiting the entire day, then this might be a good choice. However, if you’re able to leave the house, simply driving to a local auto parts dealer, buying the battery and having them install it will save you money and time.”

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Posted 3 months ago

“The technician was quick and extremely polite. However, I am very disappointed in the battery. The four choices I had to pick from for my car were all AC Delcos. I picked a higher end one that was cca 810. I received a cca 700 Exide Sprinter battery. It's not what I prepaid for. The dispatcher told my technician on the phone that they'd credit me $20 back to my card, but I never received a credit. Very disappointed and beware of what you order vs what you get.”

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Posted 3 months ago

“My technician Orlando was great, very professional, took care my battery replacement with ease. I could not have asked for a better technician. However, your company provided the wrong battery one that was weaker. I purchased a battery with 800 CCA and was provided one with 700 CCA. I am awaiting a potential refund. Your customer service reps were not particularly helpful and told me that despite my purchase of a 800 CCA battery the fact that I was provided with a battery above the required CCA of 600 for my vehicle that was good enough. I hope this issue can be rectified or I would have to take future business elsewhere.”

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Posted 4 months ago

“I waited awhile after the window closed for estimated time for services. I wasn’t informed that the status changed until I reached out to customer service. However, I wanted to to give the technician who services my car a good review I believe he came from Philadelphia, he was professional, quick, accommodating and knowledgeable. He asked questions and follow up with me after installation to make sure everything was functional.”

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Posted 5 months ago

“The battery was delivered and left at my door without notification. Then I had to wait an hour for a technician to arrive to install the battery .”

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Posted 5 months ago

“Overall the service was acceptable. Please accept this feedback to make the customer service experience much better. First, there was not a clear understanding of the service tech's arrival time vs the battery arrival time. Some confussion could have been avoided if this part was made clearer upon the ordering process. Second, the text alerts to my cell phone did NOT sync to the online arrival times of the tech. This was also extremely confussing as a new customer. Yes, overall the service was acceptable but could have been so much better. I had to call your cust/sv team to get an accurate understanding of what was happening. At one point I was told the service tech had his cell phone set to 'walking times' which is why the online system was sying ETA was 7-9hrs, while at the same time I'm getting text alerts saying the tech would arrive in approx. 30 minutes. Please improve your customer communications. Again, I also suggest putting (in plain simple language) that the battery would ship seperately from when the tech arrives and that a 3rd party is involved with the battery delivery because again when I spoke with the battery delivery service they had no idea what I was calling about and it took me a few minutes to put the puzzle pieces together. Again, as a 1st time customer.”

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Posted 5 months ago

“First visit I waited 5 hours for a tech to arrive. He did not have proper tools and struggled to install new battery. 13 days later, dead car. Contacted them on Friday evening and again Sat morning but still had to wait 6 hours this time for a 5 min job. The original tech failed to tighten the connectors and one had actually slipped off. They charged me $105.00 to get them to come out and 6 days later, I still do not have the refund... adding insult to injury.”

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Posted 5 months ago

“The tech was great! Service was responsive. My only complaint is how long it took to arrive. The webpage said 1 hour and 1 minute wait. I ended up waiting 5 hours. Other wise great job!”

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Posted 5 months ago

“The technician was courteous, knowledgeable and didn’t waste time on the project. Unfortunately after leaving I discovered the windshield wipers didn’t work. He mentioned something about the wipers but didn’t catch all of what he said. Anyway I don’t remember any problems before the installation and will need the expense of a fix before the Fl. rains.”

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Posted 5 months ago

“Disappointing overall. The price was good for a car battery and the tech was efficient once he arrived, but there were unacceptable delays. First, the app somehow allowed me to select a time 2 weeks in the past. Fortunately, that was corrected quickly. I booked a time for the next day from 9-11 am and there was no tech anywhere near me by 2 pm. I then re-booked for the next day from 9-11 am and eventually saw the tech at 2 pm.”

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Posted 5 months ago

“Install had to be re-dispatched as the original tech was a no show and the appointment was 3 hours late. When the rescheduled tech showed up he was courteous and quick.”

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Posted 5 months ago

“I was not pleased once I made my appt; it was supposed to be between 8 and 10 am; when the time came and went, I called numerous times, and was put on eternal hold. I left a voice mail, which was never responded to, and I sent an email, which went unanswered. Finally someone showed up hours late and completed the task. My battery is supposed to have a three year warranty, but I was give no paperwork; what happens if something happens to the battery? And when I finally got the message that the tech was on the way, I was given no ETA; is he an hour away? 10 minutes? Very unhappy with the lack of response from this company.”

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Posted 5 months ago

“Was promised Diehard Gold ($236 @ Advanced Auto Parts) but installed Exide Sprinter Max ($149 @ Home Depot). No adjustment in price. Otherwise service was good.”

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Posted 6 months ago

“The service was sufficient, he brought a new battery and took the old one. He wasn’t extremely personable and he didn’t put everything back in the car, he also didn’t like that he had to move his car so that my wife could get her car out. But overall he did what he was paid to do.”

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Posted 6 months ago

“The person that installed the battery was fantastic!! Communication with the company was not so great. My install was scheduled between 8-10AM. They did not show up until after 1pm. I called twice and was on hold for 45 minutes. Very disappointing.”

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Posted 7 months ago

1-800-Battery is rated 4.3 based on 4,492 reviews