1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 6,091 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,091 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I chose the ASAP service which was estimated to be 2-3 hours. It took 7.5 hours. Once the technician finally got to my location the service was great, but I would have appreciated a more accurate time estimation.”

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Posted 1 week ago

“The technician was competent. The web site is lacking. I picked a 2 - 4 PM time slot, but the battery arrived at 8 PM. I was sent a text with a link to a web site which is for sale - which I took as a red flag for a scam.”

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Posted 3 weeks ago

“After a run around I finally got service.”

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Posted 3 weeks ago

“The new car battery died the next day. It turned out that it was the auxiliary battery that was bad and causing the main battery to drain. The auxiliary battery operates the stop go feature on the car.”

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Posted 1 month ago

“The technician that installed my battery was outstanding. Both installers were professional and efficient. My complaint is that I used this service to replace my battery just one year ago. I used it again because it is easy and user friendly. I hope someone will reach out and compensate me for poor quality since I did not chose the most inexpensive option and the warranty was for 3 years.”

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Posted 1 month ago

“ordered a battery for my Mercedes-Benz SUV, and my experience started off great. The website was easy to use, and my interactions with the corporate representative who called me were professional and pleasant. Unfortunately, the installation experience went downhill. I scheduled the service for an 8:00–10:00 AM window because I needed to be somewhere afterward, but the installer did not arrive until 10:30. He said he called me, but I had no missed calls. It was very cold outside, and when I asked if he could knock or call me if he needed me, he was rude and said he would “make an exception” this time, which felt unnecessary and unprofessional. Additionally, he didn’t know whether the battery was located in the hood or the trunk of my vehicle and asked me, which I wouldn’t reasonably know—that’s why I hired a professional service. To top it off, once the job was done, he directly asked me for a tip, which felt awkward and unprofessional. Overall, the product and corporate experience were strong, but the installer’s punctuality and professionalism left a lot to be desired.”

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Posted 1 month ago

“I gave 3 stars because they sent the car battery through door dash and instead of the delivery guy knocking on my door or calling us to let us know the battery was there they just left it on the front of my door and kept it moving. I live in a building where anyone can could just walk by and take it. Since when door dash delivers car batteries.?”

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Posted 1 month ago

“Thought the process was fairly easy to do online until I got a phone call saying the battery I picked online from the options they gave me didn’t work with my car and so I had to pay additional money. Something I wasn’t planning especially around the holidays. Then the installer was an hour late and told me it would take 20 minutes when it took almost and hour. However I am happy my car does work again.”

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Posted 2 months ago

“Two things went wrong with the first service: 1. The new battery came in either fully dead or damaged, which prompted the second round change of battery. The man had to use another battery to jump the new battery he just put in. 2. According to your second worker and our judgement, the first new battery was a 600/700 CCA while we paid for a 800 CCA.”

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Posted 2 months ago

“When I chatted for a quote the person quoted me 435.00, then directed me to the site where my bill was 509.00, went back to the chat and told them, gave me a code for 10.00 off, the code didn’t work. We were very satisfied with the installer adam he did a great job.”

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Posted 2 months ago

“Original order was not looked at by your mangmnt. Dispatch was in the dark. The field tech Issac did a great job for me.”

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Posted 2 months ago

“Over 4 hrs late otherwise OK”

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Posted 2 months ago

“My installer was great but the warehouse supplied him with the wrong replacement and added 24 hours to my repair. Very disappointed with that side of your service. I repeat; the installer did agreat job.”

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Posted 3 months ago

“Communication is terrible. I ordered a battery at 1pm on Friday. I got notice that they had received the order and that a Tech had been assigned. I waited an hour and then used the chat feature and was told that it would be about 2 hours due to high volume. I said great, after 5 hours i tried calling the customer service number but no one picked up. Evidentlly they were closed, no message on the phone told me that they were closed. No one showed up and i went to bed upset. Next morning at 5:30 am i was awakened by a phone call , the young lately appologized for the early call when she realized she had just woken me up. She told me the tech had app problems the day before. She asked when would i like to have my battery delivered and i said how about 8 am. She said great, and scheduled the time. At 8:15 am i called her back because i had not heard from the tech as yet. She had me hang up and she then called me back and said the tech was picking up the battery . I got a text at 9 am from the Tech and he said he was on his way..Long story finally got my battery...Battery.com needs to inform its customers better about its hours of operation and generally communicate better.”

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Posted 3 months ago

“They were 2 hours late for the appointment. But the tech was finished and car was fixed in about 15 minutes. A bit pricey but when you have no other option at the time, it was worth it (except the 2 hour past appointment time!).”

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Posted 3 months ago

“The end result was a new battery installed correctly, however, communication from the time the order was placed until the installer contacted us was poor. The emails stated that the status was "Awaiting Shipment" the toll-free number repeated that the call was important to you for close to an hour while the option to change to text or call-back did not work. I was unaware of when to be available for delivery and installation until a call from the installer 11 minutes before he arrived. Very poor communication when I am paying a premium for rapid service.”

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Posted 3 months ago

“We were very pleased. The technician arrived on time and installed the new battery. Since our battery was completely dead, we couldn't even jump start the car. We would have needed to have it towed. To have someone show up the same day and just take care of it was wonderful service.”

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Posted 3 months ago

“Not listing your non refundable fees is deceptive. Although I like the premise of how you help customers, it should be noted on the website prior to purchase, these so called non refundable fees. I think transparency makes all the difference. Lastly your chat service is OK at best. Response times are unsatisfactory.”

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Posted 3 months ago

“I ordered a car battery and called into pay at 3:11pm PST. The agent confirmed window selected from 3-5pm for install will be closer to 5pm. No updates. At around 6:15pm I called to check. Office was closed. I started a chat also closed. I checked my status says ASAP. I called next day at 6:45am. I explained the above, he said orders after 2pm require pickup, may have from not being able to pick up battery , etc. It wasn’t the same information from day before. Upfront communication when I paid would have prevented me from expecting it to be done at around 5pm. No callback for change in timing. I had to make other plans since I had no car.”

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Posted 4 months ago

“Very poor communication. Asked for ASAP installation and waited 7 hours. Excellent technician, stayed positive and did good work despite it getting dark.”

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Posted 4 months ago

1-800-Battery is rated 4.3 based on 6,091 reviews