1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,571 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,571 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I felt like the communication was lacking. After paying online, no one contacted me with further information until I engaged the chat bot to inquire when I might expect a technician. Without notice, I was informed in the chat that the tech would arrive that morning. I had to reschedule a meeting so I would be available, but by noon the tech had not arrived. When I engaged the chat again to get another ETA I was told that the tech had arrived at my office that morning, but had not received an answer after repeatedly texting the number I gave, and left after 20 minutes. No one asked if the number I gave was a cell phone or a landline. Because this was a fleet vehicle and I was a work, I gave a landline number and could obviously not receive texts. I was told that in order for the tech to return, I would have to pay a $50 fee. When I insisted the mistake was not mine, it was waived. The tech who finally came was knowledgeable and did a good job. My only complaint was with the lack of communication prior to the visit.”

Helpful Report

Posted 1 month ago

“While the technician assigned to replace my car’s battery was very nice, I had more than one communication issue with 1-800-Battery. I originally scheduled my appointment for Sunday, 11a-2p. That appointment time came and went, and I had to reach out to customer service to figure out what happened. The representative on the chat was so slow to respond to each of my messages but finally said there was a problem with dispatching my order and that they’d have to move my appointment to Monday between 8a and 10a. Fine, but why hadn’t anyone reached out about this issue and needing to reschedule before I did? So Monday morning I get a text saying 1-800-Battery is on the way and the tech will arrive in 42 minutes. 3 hours later, still nothing. So again, I have to reach out to see what is going on. I messaged again to ask for an updated ETA and get a response from the tech saying he texted this morning and because he didn’t get a response from me, he thought I was unavailable and skipped my appointment. There was absolutely NO indication in any communication I received that said I needed to respond or confirm, just that the tech was on his way. How was I supposed to know I needed to respond?? It read like an automated text and didn’t ask for any kind of response. So much of my time wasted. To top it all off, the tech dropped one of the bolts for attaching the car battery and wasn’t able to locate it so now I have another to-do on the list. Why wouldn’t a car battery tech carry extra bolts? The whole experience was very frustrating, especially the lack of clear communication from customer service.”

Helpful Report

Posted 1 month ago

“Service was timely, however the technician who came didn't have all the tools and experience to service the specific car model.”

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Posted 1 month ago

“Prompt service but installer didn't come with equipment needed to test to see voltage of battery. Next day it was dead. Was told that an additional service charge would be needed to have someone come out”

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Posted 2 months ago

“Great service once it showed up, I made the appointment at 10am and the technician showed up at 6:45pm. Not the technicians fault, he was great. I would give the technician 5 stars.”

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Posted 3 months ago

“2 hrs late!”

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Posted 3 months ago

“Not happy you charged me before you did anything...your battery was defective and that 107.00 needs to go for another bill...we used you before and you know we pay...will think twice next time before we call you .”

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Posted 4 months ago

“Technician showed up with wrong battery. Needed top post battery. Due to this miscommunication had to push back another appointment that day.”

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Posted 4 months ago

“it was ok, still waiting on the parts, they DID NOT ship it until a day or 2 later after i placed the order. WHY? i do not know why, short of help? People don't wwant to work?”

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Posted 5 months ago

“Came in reasonable time”

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Posted 6 months ago

“The service was great! However, still waiting for my refund from paying $99 dollars. According to the service person, it was a bad battery. Thanks.”

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Posted 6 months ago

“Person who installed the battery was fast and efficient. Communication prior to his arrival was non existent. I ordered the battery around 3pm but didn't get it until 9am the following day. Hardly the three hours claimed on the webiste”

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Posted 6 months ago

“On Sunday I schedule an ASAP appointment. It was booked for Monday at 8:38 am, however they came at 11:30 so i had to take the whole day off from work waiting for them to come. Not easy way to communicate with them about the status of my order and their website wasn't working properly to check in there. The guy who changed the battery (Paul) was very nice, fast and helpful. Overall good service”

Helpful Report

Posted 6 months ago

“Once 1-800Battery asign the service to a provider everything goes fine, but this company need to work on customer services, to keep clients happy. There is not feedback, it does not explain how the service work.”

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Posted 6 months ago

“The technician was good and quick. However he arrived two and half hours after appointment time. Things happens, but no one notified of the late arrival. I emailed and the second phone call succeeded in getting a person who said he was 35 minutes away. Communication is important in business satisfaction.”

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Posted 7 months ago

“took too long, was told 4 hours turned out to be 8 hours”

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Posted 7 months ago

“8-11am window turned into a 4:50pm arrival time but it was a very cold day. It would of been nice to of been updated. I wasn't even sure they were coming. Once arrived work was done quickly.”

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Posted 7 months ago

“Once the guy showed up a day after this was scheduled, he did a good job. I am not pleased that he showed up the day before but never knocked on my door, and went away.”

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Posted 7 months ago

“Ordering battery sucked! Technician was great! Prompt and knowledgeable. He made up for the lousy ordering.”

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Posted 7 months ago

“Overall my experience was just okay. Ordering the battery and getting the correct fit was super easy, the site walked me through it easily. Placing my order and selecting a time again super easy. On the day of installation we had inclement weather, which caused delays. This was communicated pretty clearly. However, the rescheduling of the appointment was far less simple, communication was not easy to come by, I had to continuously reach out to et updates and a scheduled time, no effort was made from 1800 Battery to get this matter resolved. I don't understand how I was scheduled to be completed on a Sunday, was behind others on the following Tuesday, something doesn't seem correct there. Overall better communication is needed from the scheduling group.”

Helpful Report

Posted 7 months ago

1-800-Battery is rated 4.3 based on 5,571 reviews