1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 6,260 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,260 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was told battery would arrive between 9-11 AM . He arrived after 6 PM. I understand that I pay a premium for delivery and installation. However, I do expect delivery on time as scheduled.”

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Posted 2 days ago

“The tech Chris was great. I think you could improve on the timeliness. I don’t think asap to me should be the next day. I was a bit disappointed on how long it took to get my battery changed but when Chris showed up he was very professional and quick. He was great”

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Posted 1 week ago

“Although the technician came out did the job was very polite and was able to accomplish what we needed. The battery was purchased on a Tuesday and I received a message saying it was being scheduled and a technician would be coming out on Tuesday only to find out that the technician was actually not coming out till Wednesday that is information that would be greatly acceptable when you purchase a battery and an installation so that you don’t have a work vehicle stuck on the side of the road trying to figure out what to do next and unfortunately that information was not relayed to me until after I had already paid in full”

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Posted 3 weeks ago

“The tech was great but communication as far as when you receive your services is crazy. I made my purchase for ASAP at 3:30 PM and job wasn’t fulfilled until 9:30 AM the next day. Fortunately I wasn’t in an emergency or it could’ve been a lot worse. Either way they got the job done.”

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Posted 4 weeks ago

“My order got misfiled and the tech did not show up at the appointment. I called and the company scheduled something for the next morning; I had to be somewhere but my wife met the tech. Installation looked good; battery tests good. Price is high, but installation is free—that's okay; there is no such thing as a free lunch, so all's well at this point.”

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Posted 2 months ago

“My experience with the website and purchasing the battery was good. The guy who came out to install the battery asked me if I was single, asked if my partner was home, and asked me personal questions about my house and how long I'd lived there. Very weird questions to ask a woman who is home alone whose battery you're changing.”

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Posted 2 months ago

“They left hubcap off.Never told us it was done. They just left.”

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Posted 3 months ago

“I chose the ASAP service which was estimated to be 2-3 hours. It took 7.5 hours. Once the technician finally got to my location the service was great, but I would have appreciated a more accurate time estimation.”

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Posted 3 months ago

“The technician was competent. The web site is lacking. I picked a 2 - 4 PM time slot, but the battery arrived at 8 PM. I was sent a text with a link to a web site which is for sale - which I took as a red flag for a scam.”

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Posted 4 months ago

“After a run around I finally got service.”

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Posted 4 months ago

“The new car battery died the next day. It turned out that it was the auxiliary battery that was bad and causing the main battery to drain. The auxiliary battery operates the stop go feature on the car.”

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Posted 4 months ago

“The technician that installed my battery was outstanding. Both installers were professional and efficient. My complaint is that I used this service to replace my battery just one year ago. I used it again because it is easy and user friendly. I hope someone will reach out and compensate me for poor quality since I did not chose the most inexpensive option and the warranty was for 3 years.”

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Posted 4 months ago

“ordered a battery for my Mercedes-Benz SUV, and my experience started off great. The website was easy to use, and my interactions with the corporate representative who called me were professional and pleasant. Unfortunately, the installation experience went downhill. I scheduled the service for an 8:00–10:00 AM window because I needed to be somewhere afterward, but the installer did not arrive until 10:30. He said he called me, but I had no missed calls. It was very cold outside, and when I asked if he could knock or call me if he needed me, he was rude and said he would “make an exception” this time, which felt unnecessary and unprofessional. Additionally, he didn’t know whether the battery was located in the hood or the trunk of my vehicle and asked me, which I wouldn’t reasonably know—that’s why I hired a professional service. To top it off, once the job was done, he directly asked me for a tip, which felt awkward and unprofessional. Overall, the product and corporate experience were strong, but the installer’s punctuality and professionalism left a lot to be desired.”

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Posted 4 months ago

“I gave 3 stars because they sent the car battery through door dash and instead of the delivery guy knocking on my door or calling us to let us know the battery was there they just left it on the front of my door and kept it moving. I live in a building where anyone can could just walk by and take it. Since when door dash delivers car batteries.?”

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Posted 5 months ago

“Thought the process was fairly easy to do online until I got a phone call saying the battery I picked online from the options they gave me didn’t work with my car and so I had to pay additional money. Something I wasn’t planning especially around the holidays. Then the installer was an hour late and told me it would take 20 minutes when it took almost and hour. However I am happy my car does work again.”

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Posted 5 months ago

“Two things went wrong with the first service: 1. The new battery came in either fully dead or damaged, which prompted the second round change of battery. The man had to use another battery to jump the new battery he just put in. 2. According to your second worker and our judgement, the first new battery was a 600/700 CCA while we paid for a 800 CCA.”

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Posted 5 months ago

“When I chatted for a quote the person quoted me 435.00, then directed me to the site where my bill was 509.00, went back to the chat and told them, gave me a code for 10.00 off, the code didn’t work. We were very satisfied with the installer adam he did a great job.”

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Posted 5 months ago

“Original order was not looked at by your mangmnt. Dispatch was in the dark. The field tech Issac did a great job for me.”

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Posted 5 months ago

“Over 4 hrs late otherwise OK”

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Posted 6 months ago

“My installer was great but the warehouse supplied him with the wrong replacement and added 24 hours to my repair. Very disappointed with that side of your service. I repeat; the installer did agreat job.”

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Posted 6 months ago

1-800-Battery is rated 4.3 based on 6,260 reviews