1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,693 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,693 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They were 2 hours late for the appointment. But the tech was finished and car was fixed in about 15 minutes. A bit pricey but when you have no other option at the time, it was worth it (except the 2 hour past appointment time!).”

Helpful Report

Posted 12 hours ago

“The end result was a new battery installed correctly, however, communication from the time the order was placed until the installer contacted us was poor. The emails stated that the status was "Awaiting Shipment" the toll-free number repeated that the call was important to you for close to an hour while the option to change to text or call-back did not work. I was unaware of when to be available for delivery and installation until a call from the installer 11 minutes before he arrived. Very poor communication when I am paying a premium for rapid service.”

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Posted 3 days ago

“We were very pleased. The technician arrived on time and installed the new battery. Since our battery was completely dead, we couldn't even jump start the car. We would have needed to have it towed. To have someone show up the same day and just take care of it was wonderful service.”

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Posted 4 days ago

“Not listing your non refundable fees is deceptive. Although I like the premise of how you help customers, it should be noted on the website prior to purchase, these so called non refundable fees. I think transparency makes all the difference. Lastly your chat service is OK at best. Response times are unsatisfactory.”

Helpful Report

Posted 1 week ago

“I ordered a car battery and called into pay at 3:11pm PST. The agent confirmed window selected from 3-5pm for install will be closer to 5pm. No updates. At around 6:15pm I called to check. Office was closed. I started a chat also closed. I checked my status says ASAP. I called next day at 6:45am. I explained the above, he said orders after 2pm require pickup, may have from not being able to pick up battery , etc. It wasn’t the same information from day before. Upfront communication when I paid would have prevented me from expecting it to be done at around 5pm. No callback for change in timing. I had to make other plans since I had no car.”

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Posted 2 weeks ago

“Very poor communication. Asked for ASAP installation and waited 7 hours. Excellent technician, stayed positive and did good work despite it getting dark.”

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Posted 2 weeks ago

“The appointment was rescheduled to next day which was ok. But the battery I ordered is not the one that was fixed. I emailed and texted with no response. Waiting for a response and a receipt of the battery that was installed. Since the battery installed is different from the one I ordered, I want to make sure I have the proper document for 36 month warranty.”

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Posted 4 weeks ago

“Placed order online then was called and told they couldn't fulfill unless I purchased a different battery that cost $150 more. Cancelled the order and went someplace that would sell me the same-priced battery as was listed on this site. I'm sure the service is fine if you don't mind or don't encounter the upsell/bait and switch.”

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Posted 1 month ago

“Outstanding, once tech arrived. 30 minutes, old battery removed new one installed. No grief!! All the grief was in trying to contact them once I was scheduled and they had my money. The website is a colossal joke. There is no 'chat' person.”

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Posted 1 month ago

“I didn't receive the battery I ordered I ordered an exide battery with 850 cca and I received a Deka battery with only 675 cca which is insufficient for my needs. I would like this battery replaced with the proper one as it's necessary for my driving usage. I also would like warranty information as these 2 batteries have different warranties the one I ordered has a 3 year warranty and this one has an 18 month warranty. Please contact me so we can make necessary adjustments.”

Helpful Report

Posted 1 month ago

“I felt like the communication was lacking. After paying online, no one contacted me with further information until I engaged the chat bot to inquire when I might expect a technician. Without notice, I was informed in the chat that the tech would arrive that morning. I had to reschedule a meeting so I would be available, but by noon the tech had not arrived. When I engaged the chat again to get another ETA I was told that the tech had arrived at my office that morning, but had not received an answer after repeatedly texting the number I gave, and left after 20 minutes. No one asked if the number I gave was a cell phone or a landline. Because this was a fleet vehicle and I was a work, I gave a landline number and could obviously not receive texts. I was told that in order for the tech to return, I would have to pay a $50 fee. When I insisted the mistake was not mine, it was waived. The tech who finally came was knowledgeable and did a good job. My only complaint was with the lack of communication prior to the visit.”

Helpful Report

Posted 3 months ago

“While the technician assigned to replace my car’s battery was very nice, I had more than one communication issue with 1-800-Battery. I originally scheduled my appointment for Sunday, 11a-2p. That appointment time came and went, and I had to reach out to customer service to figure out what happened. The representative on the chat was so slow to respond to each of my messages but finally said there was a problem with dispatching my order and that they’d have to move my appointment to Monday between 8a and 10a. Fine, but why hadn’t anyone reached out about this issue and needing to reschedule before I did? So Monday morning I get a text saying 1-800-Battery is on the way and the tech will arrive in 42 minutes. 3 hours later, still nothing. So again, I have to reach out to see what is going on. I messaged again to ask for an updated ETA and get a response from the tech saying he texted this morning and because he didn’t get a response from me, he thought I was unavailable and skipped my appointment. There was absolutely NO indication in any communication I received that said I needed to respond or confirm, just that the tech was on his way. How was I supposed to know I needed to respond?? It read like an automated text and didn’t ask for any kind of response. So much of my time wasted. To top it all off, the tech dropped one of the bolts for attaching the car battery and wasn’t able to locate it so now I have another to-do on the list. Why wouldn’t a car battery tech carry extra bolts? The whole experience was very frustrating, especially the lack of clear communication from customer service.”

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Posted 3 months ago

“Service was timely, however the technician who came didn't have all the tools and experience to service the specific car model.”

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Posted 4 months ago

“Prompt service but installer didn't come with equipment needed to test to see voltage of battery. Next day it was dead. Was told that an additional service charge would be needed to have someone come out”

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Posted 4 months ago

“Great service once it showed up, I made the appointment at 10am and the technician showed up at 6:45pm. Not the technicians fault, he was great. I would give the technician 5 stars.”

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Posted 5 months ago

“2 hrs late!”

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Posted 5 months ago

“Not happy you charged me before you did anything...your battery was defective and that 107.00 needs to go for another bill...we used you before and you know we pay...will think twice next time before we call you .”

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Posted 6 months ago

“Technician showed up with wrong battery. Needed top post battery. Due to this miscommunication had to push back another appointment that day.”

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Posted 6 months ago

“it was ok, still waiting on the parts, they DID NOT ship it until a day or 2 later after i placed the order. WHY? i do not know why, short of help? People don't wwant to work?”

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Posted 8 months ago

“Came in reasonable time”

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Posted 8 months ago

1-800-Battery is rated 4.3 based on 5,693 reviews