1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 6,373 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called Saturday @ 15:00 to have my battery change, they told me sunday morning would be someone to get it fixed. Wait all day to receive a call back from a 1800 number saying sorry we do not have a deiver to go there. Will refund the 500 dolars.. it sucks.... never more”

Helpful Report

Posted 1 day ago

“Horrible service ordered battery and installation almost three days later still no service no correspondence at all. I had to call them to check on status. “same day” is all lies”

Helpful Report

Posted 2 days ago

“I'm not sure how to respond to this as I haven't seen your technician. I put an order in yesterday at 1..and received email at 1:08. I chatted with someone around 8pm...apparently there is some problems finding a technician. This is the first email since...I hate rating something when nothing has happened...please understand that in less than 2 and half hours it be 24 hours...I'm not sure how I feel...”

Helpful Report

Posted 2 days ago

“I am not happy with 800 battery. I am 67 years old; I've been driving and servicing cars for 50 (Fifty) years. I have replaced many batteries in many cars. I decided to give 800battery a try strictly for convenience . That turned into a big mistake. After reviewing batteries for my car, I decided to go with Deka brand; the reviews were good. I was given an 8:00 am till 10:00am window for installation, no one showed up till after 2:30. I noticed the installer was installing an AC Delco battery that he assured me was just as good. Yea right. After checking reviews online, and on consumer reports the AC Delco is rated much lower than the Deka that I was expecting. I called customer service and got nothing but a runaround. She told me that according to their website, you may receive a different battery brand than ordered. Nothing like ordering and paying for a Chevy, and a Buick gets delivered with a like it or not attitude After 10 min on the phone the final straw was, I asked her to email me a printout for my records that show exactly what battery was installed, that shows the date, order number, cost, etc that I keep for my records. She couldn't or wouldn't do it. I'm done. I will not be using or recommending 800 battery. ”

Helpful Report

Posted 3 days ago

“I ordered a battery to be installed and waited 6 hours and no one ever came. I received an email stating someone would arrive however no one did. Received another one stating we were basically back to square one!”

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Posted 1 week ago

“Technician broke my hood release handle”

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Posted 2 weeks ago

“Battery took 12 hours to arrive and get installed with little communication. Battery did not fit in the car despite ordering to my car's specifications. Have reached out to customer service and received no response.”

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Posted 2 weeks ago

“I scheduled the battery installation for 2-4pm but after waiting for the whole day, there was absolutely no communication and decided to cancel it at 7:30pm. Contacted another business and they showed up less than an hour later for a cheaper cost too. Wasted my whole day”

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Posted 1 month ago

“Your system sucks. I ordered on Friday at 11am and paid for the battery. I was given the 12-2 slot. At 2:15 I called. They had not found a tech. I called again at 4pm. Not only had they not found a tech, they could not guarantee the battery could be installed on Saturday or Sunday or Monday or ever. I canceled. Your website and system is very misleading. The system makes it seem you will be able to have a new battery installed within hours. Yet in reality you cannot commit to installation with days or a week. You are a bogus company. Alan Alexander”

Helpful Report

Posted 1 month ago

“Made an appointment for 8 am. They called me to let me know they’re having trouble finding one of the contractors in my area. I asked the woman if their contractors had experience with mini coopers. The man who installed my battery showed up at 7:30 pm and left three hours later. I saw on my cameras that he was watching how-to videos on how to change my car’s battery. It’s very difficult to even see the battery I my car. Mini coopers are packed tight under the hood. Trim needs to be removed there’s an arm in the way, etc. when he finally finished, he left. The next morning I found out that they did not register my battery. How I found out was while I was driving, I went to clean my windshield and the wipers malfunctioned. Because I used windshield wiper fluid, I could not see a thing. I ended up jumping the curb. Do NOT USE THIS COMPANY. Now I’m left with a car that can’t drive and the closest mini dealer to register the battery is over an hour away. What a waste of money.”

Helpful Report

Posted 1 month ago

“After waiting 4 and a half hours, the driver never showed up. I never received a link to track the driver as promised and I never got a call explaining the delay. I eventually canceled and requested a refund.”

Helpful Report

Posted 1 month ago

“If you want timely service DON'T use 1-800-Battery. However, if you want solid communication on the status of your purchase, also DON'T use this company. I'm going on day two of not receiving my battery & install even though I was informed it would happen yesterday.”

Helpful Report

Posted 1 month ago

“Never received product FedEx delivered it to the wrong address no refund yet. Nothing don’t think I’ll be choosing this company due to no return of product. No return of money back to my account.”

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Posted 1 month ago

“My car battery was replaced by your company four months ago. Less than six months warranty I have to change new battery because your company gave me a very poor quality battery. You should gave me credit instead charge me $132.94.”

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Posted 1 month ago

“I made an appointment for ASAP because my car wouldn't start. It took them 2 days to get someone to me. It was over 4th of July weekend so I can kind of understand. Thankfully I was at home and not stranded. The battery that was put in my vehicle was not the right one. It fit and the car worked but it was too long and the bracket holder wouldn't fit. I took it to dealership for them to give me a new bracket but they couldn't so they put in a different battery. I totally got ripped off by using 1-800 battery and I won't use them again. It would have been cheaper to get it my vehicle towed to the dealership.”

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Posted 1 month ago

“Bought a nearly $400 battery and was scheduled for installation the next day. The appointment window passes and I have heard NOTHING from anyone. I have to text and then call to find someone to give me an explanation. Never an apology, and barely an excuse of “I don’t know. We can’t find a tech. You’re in a ‘hard’ area (literally right up the interstate from Nashville).” - that was 6 hours ago and I am still sat waiting with NO call back/follow up and a sketchy company holding my hard-earned money. 10/10 would NEVER recommend. Also. I, obviously, still don’t have the battery I purchased in my possession 🎉”

Helpful Report

Posted 1 month ago

“Do yourself a favor and have your car jumped or towed to a reliable mechanic if possible! My car's battery unfortunately died while parked in my garage, I discovered it July 3. I was eager to try the convenience of having it replaced by 1-800-battery.com. Everything seemed to be going great and was updated, via text and email, the battery was ready to be shipped and may arrive before the technician. A link to a branded video was included. Since then, radio silence the automated responses state they are open. I understand it is the holiday weekend but just let me know that. Not one response via any of their communication channels. So frustrating! Still waiting to hear from them over 24 hours later.”

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Posted 2 months ago

“Didn't even show up. Didn't get battery that was 2 days ago. Terrible experience.”

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Posted 2 months ago

“Tried to cancel the order with ample notice before it shipped. Was told it was cancelled and refunded and I would receive a confirmation email. No email came so I contacted them again four hours later and they said they needed to make sure it didn’t already ship. Status on order was awaiting fulfillment during the whole conversation. Not only did they not cancel it, but 24 hrs later I get a notice that the order shipped. The agent did not cancel it and purposely waited until it shipped hoping I would not initiate a return. Do not purchase from this website or company. Do not expect to have any clarity when purchasing or assistance when you reach out. I am still waiting on the batteries to arrive, to begin the return process.”

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Posted 2 months ago

“I’m using this service “again” because they installed a bad battery the first time that doesn’t fit my car. Tech was supposed to show up between 9a-11a for the warranty replacement on this visit and so far it’s 12:30 with no word. No offer for reimbursement for wasting my time.”

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Posted 2 months ago

1-800-Battery is rated 4.3 based on 6,373 reviews