1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 6,225 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,225 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a part and shipping said two business days. I finally have received the tracking number 4 days later and I won't actually receive the item until 10 days after I ordered it. I would have paid more for shipping or ordered from somewhere else if I had known it would take 10 days. My full-time job is deliveries using my car. I won't ever use this company for car parts again.”

Helpful Report

Posted 5 days ago

“I tried one 800 batteries and I filled everything out and left a note that I would like them to install it and asked if they needed my keys or anything in the note section I submitted my request… After several days I got a response driver assigned, appointment, date, ASAP. They also use the word technician.. all this led me to believe that they would install my battery, as I asked in the notes. turns out all they did was ship me a battery just about a week later, and it sat on my doorstep.! I could’ve gone to Napa five blocks away and bought a better battery at a cheaper price, but I guess I didn’t read any fine print… Delivery only no install!! Never again …. You got me !”

Helpful Report

Posted 5 days ago

“Not a company to deal with. Very misrepresented the service and the person I talked to was rude. Very rude. Don't trust.”

Helpful Report

Posted 2 weeks ago

“When I placed my initial order with your company, I was informed that the specific battery I wanted was out of stock; consequently—and reluctantly—I ordered a more expensive alternative. However, the item that was actually delivered turned out to be the very product that had supposedly been out of stock. After installing the battery, I called to request a credit adjustment, explaining that I had received a product different from the one I had paid for. Yet, your customer service representative refused my request, claiming that the two products were priced identically. However, a quick check of your company's website clearly shows that the two products are listed at different prices. I find this situation deeply offensive; it feels as though you are treating your customers like fools.”

Helpful Report

Posted 3 weeks ago

“Buyer beware: I strongly advise exercising caution when considering this company. I will not be utilizing their services again!”

Helpful Report

Posted 1 month ago

“They did not come out in a timely manner as advertised on the website. I’m also convinced the technician that they hired replaced my old battery with a used one. I would not recommend this company to anyone.”

Helpful Report

Posted 1 month ago

“Order number 100067 was installed in my car on Nov. 10, 2025. On Feb. 17, 2026, my car had a dead battery. On Feb 18, 2026, a very professional 1-800Battery.com tech replaced the battery, taking a photo with his cell phone of the battery tester showing the battery showed 2 volts. As the tech was removing the battery from my car I noticed a stricker on the battery indicating the battery was shipped in November 2024, a year before it was installed in my car. As is your procedure a credit card charge for $125.00 was made; however despite the cellphone photo of a defective battery - I was still charged the $125 - contrary to 1-800Battery.com's stated policy. Therefore I can not recommend 1-800Battery.com!”

Helpful Report

Posted 1 month ago

“I ordered a battery They couldn’t find a tech to put it in Never called me to tell me that one week later they said they would refund me within 48 hours Today I called which is over 2 weeks later and was told I would receive within 5 days . I will never call them or refer them to anyone ever!”

Helpful Report

Posted 1 month ago

“Order was taken and paid for and i was told it would be installed between 9 and 11 the next morning but there was no technition to fulfill the order and customer service had no idea when they could replace the battery. Waiting for charge to be removed credit card. Poor system.”

Helpful Report

Posted 1 month ago

“BMW new battery installment needs battery registration to the car computer and reset it. CarBattery didn't provide registration service, which I need to pay extra for other service providers. The web page or any instruction didn't mention about it. I found that the battery could be much cheaper in other vendors from internet. I believed that the battery installment would be done with a professional with proper equipment and knowledge. I am deeply disappointed that they haven't fully finished the installment and didn't let me know about it with comparably higher price. It was my mistake to take this vendor.”

Helpful Report

Posted 2 months ago

“I would not recommend using this company. They are unprepared or unwilling to stand by their installation process when something goes wrong. In my case an unknown mistake by the installer caused failure of the main fuse on my 2017 VW Beetle. As a result the power steering wouldn’t work and the car had to be towed to the dealership. Further, review found the AC system was also not working due to failure of the alternator to properly provide power to the battery. The dealership documented their findings in writing and I provided that information as well as contact information to 1800battery advising them to contact dealer directly for confirmation. That was never done by battery company. Beware of this company.”

Helpful Report

Posted 2 months ago

“When you enter the CORRECT information for a replacement part on a company's website, you expect to get options that match what you entered. You then purchase a part that matches what you are looking for, including the warranty you want. What you don't expect is to be called, on the day of the install, to be told that the website is "confusioning" and "they have been trying to get it fixed" and the battery I purchased (again, one of the ones that was recommended to me) was not the correct battery and I would need to pay another $140 for the right one. When I expressed my frustration on the switch, the response was a half-hearted apology informing me that they understand how the website is confusing to the "untrained eye". So either it is a deceptive website or the target audience is for only trained individuals.”

Helpful Report

Posted 2 months ago

“They cannot reset the computer on VW Tiguan as they said they could. Car starts but I have 6 error messages for all of the safety assists that will not come on. Customer service said I would need to take it to a garage to re register the vehicle.”

Helpful Report

Posted 2 months ago

“I placed my order at 10:36 a.m. Eastern Standard Time. The last update I received was at 12:00, stating 'waiting on dispatch.' Dispatch was never completed. I made a call to customer service and used the chat. They reminded me that they're still working on dispatch calling again number 5 and were told that dispatches are done for today just a lack of communication and follow-through made a very very frustrating process I'm so at this time I would not recommend it.”

Helpful Report

Posted 2 months ago

“We woke up to a dead car battery as we were heading out of town on a 17 hour drive. We needed the battery right away and requested 1 be delivered that morning. Long story short - the battery didnt get to us until 8:00 PM!! All day long we got updates saying it would be there in an hour, then another hour, then another hour. If we'd known it was going to take that long we would have made arrangements to get a ride to the battery store and pick 1 up ourselves. In addition, the technician initially installed the battery backwards, and then installed the bracket incorrecty until my husband pointed out that it was wrong. We will never use this service again and I am telling everyone I know not to use them either!”

Helpful Report

Posted 2 months ago

“I’ll never do business with 1-800-battery again. Battery died 4 months after install while getting an oil change. Tech dispatched refused to replace because the shop doing the oil change took the battery out after testing it and finding it was dead. They also charged me $125 to come out and not touching a thing. 1-800-battery doesn’t care about the customer. Total cost to me, $350 for battery that lasted 4 months and $125 to To come out and do nothing because a service tech took out the dead battery. Would have given 0 stars if able .”

Helpful Report

Posted 2 months ago

“I have a 2014 Stingray. The company sent someone out to install wrong size battery, l took my car to a shop they thought battery was too small,advised me to take it to the dealership they confirmed battery too small.Called co.sent all paperwork in still no refund.Contacting bbb and my credit card co .HORRIBLE”

Helpful Report

Posted 2 months ago

“It was my first time using your service and it was a mess. I spoke to your dispatcher and she got everything wrong. I specifically said I wanted the battery to be changed on 2/21/26 she sends guy out for 2/20/26 to the wrong address! Then I called her back and told her she has down the wrong address and she said she will change it. So 2/21/26 your battery will be there 10am-12 noon the guy didn’t show up. So I called at 1:30pm to see if there was an issue. By the way it was the same dispatcher. She said she will call me back with an update. Very obviously no update. When the driver text me he was at the wrong address which was in the other side of the town. Salvatore had to come over and showed up at 6:06 pm. Your dispatcher also never corrected the address so he was at the wrong location. But Salvatore did make it to help me. I thank him. In the other hand your dispatcher is definitely not all there with your company!”

Helpful Report

Posted 2 months ago

“I ordered brake pads and rotors but never got the rotors. The status said delivered but we only received the small box of brakes. Of course they had to investigate and found that the rotors were never shipped. At his point I requested a refund. 1 monrh later I get a text that the order status had been changed to completed. Etc....”

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Posted 3 months ago

“Not same day service. Not scheduled around your schedule. Would not recommend”

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Posted 3 months ago

1-800-Battery is rated 4.3 based on 6,225 reviews