1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,571 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,571 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“1 year ago had a new battery installed. Repairman arrived with no tools, used the few I had out on my workbench. I was not home. No electrical check. Really low budget for such a high price. Today I had to have that 1 year old battery repaired as the positive post became overly corroded. 1800Battery wanted too much to repair or replace even though I had a 3 year warranty battery. I went to Firestone for less than half the price. I would not recommend this company.”

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Posted 3 days ago

“Man got blood all mover my Mercedes and blew up my alternator”

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Posted 4 days ago

“Awful company and service. I contacted a battery replacement for 3-5pm and they couldn’t find a technician at all. I don’t need to explain all the headache this will cause me.”

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Posted 1 week ago

“The battery "warehouse" arbitrarily substituted the battery with one that did not fit our vehicle Required an extended amount of time for the tech to obtain approval to exchange the substituted battery for the CORRECT one Installation was performed incorrectly. Although the car would start, the check engine light was now on and would not reset. Additional and expense incurred to have the diagnostics performed that confirmed several wires were either not connected or incorrectly connected causing the check engine light to remain on. 1800Battery takes advantage of people in a predicament with few options by charging significant fees but performing sub-standard (at best) service. While we appreciate the time and patience of the tech, his inability to install the battery properly could have had significant consequences in addition to the added expense to correct his work. SHAME ON 1800Battery!”

Helpful Report

Posted 1 week ago

“This was not the best process. I placed an order for a battery by VIN lookup. At the completion the status updated to sent to fulfillment. Nothing on the site let me know that the facility was closed and the order will be filled in the morning when they open. I was at work, and waited. Then I called when it was getting close to closing, I was on hold for 17 minutes. I then initiated a text conversation. I then received a text notifying me that I reached the business after hours. Also, that dispatch can take up to a few hours and the battery could be dispatched without the tech. I then put in the notes that I was going to try to get home, and would need the battery and installation at my home. The following morning I received an email update that the battery was dispatched. I called the dispatch center to make sure that the battery was coming to my home. The rep told me that even though I ordered the battery with a VIN lookup it was wrong. And told me the replacement. So the initial battery was canceled. There were several mishaps here to an already stressful experience. Please update your prompts on text and ordering site. Technically I would still be at my job waiting for the battery.”

Helpful Report

Posted 1 week ago

“Your installer just left my driveway a short time ago. Before he left I advised him that I would be contacting you in the following regard. My vehicle is a 2021 Ford Explorer. When I first purchased it and looked under the hood I was shocked that I did not see a battery. So, doing what I do best, I googled the subject and discovered it was enclosed by the firewall. I had more recently considered replacing the battery myself and had seen numerous videos on the subject. I elected to change it now because the vehicle was starting to have some electrical anomalies. I contacted 1-800 Battery because I had had a good experience several years ago (previous vehicle). When your installer arrived I already had the hood up. Apparently he did not see a battery so he stood by the tailgate and asked me if the battery was in the back. From there, I’ll cut to the chase. Basically, I became the installer’s second set of hands and nothing I’ve seen on the videos say it’s a two person job. I held the hood up, fully extended, for an ungodly amount of time and at first was holding both the hood and the top of the enclosure. When I raised my concern they issued me a mere $20 credit. At a bare minimum the entire installation part should have been refunded. My explorer and I provided the guy with On The Job Training.”

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Posted 2 weeks ago

“The mechanic was nice, but he didn't reconnect my alternator properly. I took my car to jiffy lube, where they informed me that if it had stayed disconnected, it could have blown up. I paid nearly 500 dollars to have my life put at risk.”

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Posted 2 weeks ago

“I placed an online order for a battery to get installed in my 1991 Mercedes Benz 420SEL, I scheduled the install but no one ever showed up to install the battery, approximately 4 hours after the scheduled install, I cancelled the order. Terrible customer service experience and totally a waste of time, would never recommend!”

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Posted 3 weeks ago

“Worst experience ever. My appointment was at 10AM. It is 5 hours later and still no service. I have called multiple times and I keep being told “technician will call you, they will be there in 30”, which was clearly a lie. Do not ever use this service.”

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Posted 1 month ago

“1st visit on time, done quickly. VERY GOOD. Battery dead in 2 weeds. Replaced..hassel with service refund. 1 hour late. POOR. 2 weeks later, replacement battery DEAD again. Denied waranty. Hassel. Came out and tested battery. DEAD. Replaced. Have not returned the service fee. Won't return calls. HORRIBLE customer service. VERY POOR. How about honoring you word.”

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Posted 1 month ago

“seems like because Battery was still in warranty they made me wait and wait longer, NO communication at all waited online forever then call dropped. i had to go buy my own battery and install myself, could not wait no longer. very poor service. never will call again.”

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Posted 1 month ago

“I was supposed to receive my battery on July 14, 2025, within two hours, but I never received it. I called and they rescheduled for my battery to be delivered on July 15, 2025, between 9 AM and 11 AM, but that did not happen either. I called again this morning at 10:30 AM since I did not hear from the driver. I was told that they only have one driver. I'm very, very disappointed and will never use your company again.”

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Posted 1 month ago

“The online communication is very poor. I could not register or log in. Online chat is almost dead. The service is NOT ontime at all, making me waiting for a technician indefinitely.”

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Posted 1 month ago

“Ordered a regular acid battery via the web. The merchant called and said the acid battery is not the correct battery for my car and did an upcharge for a gel battery, but when the tech came out, he brought with him the incorrect battery (acid battery). In addition, my car battery is located under the driver's seat. The tech took out my seat, installed the incorrect battery, and left without putting my seat in properly. The following day, I went across the street to Firestone and had them put in the correct battery, but because they are not a repair shop, they left the seat (wobbly) the way this merchant put it back in. The following day this merchant was to come get his battery but did not show up. He then showed up on Monday without the tools to fasten down my seat properly. I have been provided lie after lie. Charged ($50.29) for an upsale and ($401.24) from Autopartscom Inc. Both are for the same product. Both need to be refunded for incorrect product. Three weeks later, I am still fighting for a refund.”

Helpful Report

Posted 2 months ago

“First time I ordered a battery to be installed at my home, the reservation was for that day. I thought that was great. Until they contacted me and told me it would have to be the next day. That didn't work into my schedule. I then ordered another battery to be installed the next day. The appointment was set and we were good to go. The day of the appointment, I got a call from them and they told me (this time, but not the last time) that the battery I ordered was not the right one for my car, and that I needed a specific battery. They said they would install the one I chose, but it would void my car warranty. Of course the newer battery was priced at $100 more. Funny how they never caught this the first time I ordered the battery and needed to cancel. Safe to say, I canceled the appointment and will not be ordering a battery from them again.”

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Posted 2 months ago

“came when i wasnt home having chemo for cancer, no warning you were coming. charged50 bucks to come back...tacky you,ll get your well deserved bad mouth in sun city !”

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Posted 2 months ago

“Battery and technician never arrived so I cancelled the order.”

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Posted 2 months ago

“I canceled my order”

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Posted 2 months ago

“This company is horrendous”

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Posted 2 months ago

“Placed an order on Sunday. Was told by customer service that a mechanic would pick up my car battery that day and replace it on Monday, which I was grateful for given that it was a holiday weekend. Received no other updates. Nobody contacted me or did the service on Monday. Now, I’m trying to get information from customer service on when a mechanic will actually arrive. I have already paid for the battery and service. Very disappointed at the lack of communication and honesty from this company.”

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Posted 3 months ago

1-800-Battery is rated 4.3 based on 5,571 reviews