1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,662 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,662 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“First of all My technician Kyle Smithers was rude and unprofessional. Second , I am getting this message ‘ drive carefully systems initializing’ and the message is not clearing he might haven’t tightened the terminals and I am going to take it to the dealership to check my car out.”

Helpful Report

Posted 2 hours ago

“Ordered my battery and a technician to put battery in at 8am. It was to be delivered around 1030-11am. No communication on the part of the company letting me know delivery status. Called 800 number around 1215pm to inquire about technician and battery, was given an updated time of 100pm. I advised them that I had to pick my son up from school at 2pm. I had to call them back at 130pm to see where the technician and battery were to find out that they were not coming. Operator advised that they had to switch drivers. My only question to the operator was why didn't someone let me know so that I could make arrangements to pick my son up from school? No reply. I requested a refund for the $300. Operator tried to push back on my refund, I requested a receipt or email advising of the refund status,operator stated that he could not send me one. But he guaranteed that it was canceled and refunded. NEVER AGAIN!! Customer service and Communication SUCKS!!”

Helpful Report

Posted 3 days ago

“1. It took a LONG time for 1800battery to assign a tech. 2. The assigned tech didn't show up during the promised 8am-10am window and didn't contact me until an hour later.”

Helpful Report

Posted 6 days ago

“Unfortunately, your booking system offered me an appointment you couldn’t fulfill. What’s the point of accepting appointments from people only to keep them waiting for hours for confirmation - then telling them told you couldn’t find anyone to do the job? Not a good experience. 👎🏻”

Helpful Report

Posted 1 week ago

“Buyers beware ,this company is a fraud ,I purchased 500$ battery with 4 years warranty and appointment was set between 12-2 ,their tech comes before 10 am with different cheaper battery with 3 years warranty. I Call company and tell them I need battery I purchased with 4 years warranty they said they have right to substitute and they will not going to refund any $ back.They never email and let me know, so I refuse this cheaper battery because of $ I paid them ,they said they going to charge $99 for service fee which im going to dispute with my company because no service has been done.Beware , check your battery make sure they don't substitute with cheap stuff Terrible company However tech was 5+ star”

Helpful Report

Posted 2 weeks ago

“My first interaction with this company was positive. They responded quickly and replaced my battery without any issues. Several months later, they even honored the warranty and replaced the battery again after it failed. However, things went downhill from there. Just a week after the replacement, the new battery failed once more, and the company refused to come out or do anything about it. They offered no real solutions—only repeating that “it was policy.” I asked to speak with a supervisor and was told they were out of the office but would call me back. That was four days ago. Since then, I’ve called multiple times and each time I’ve been told I’d receive a call back, but I never have. Finally, this morning, I was told I should have sent an email because that was the only way the issue could be addressed. At this point, I will be using another company going forward. With better communication, my car could have been fixed instead of sitting inoperable for six days.”

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Posted 3 weeks ago

“My battery cables were not tightened.”

Helpful Report

Posted 3 weeks ago

“I was shocked at the appearance of the man that showed up at home, he had on dirty clothing and did not appear in anyway professional. He did not know how to get the battery out of my jeep. He banged on the battery and the terminal connections with his tools. I had to pull up a You tube video to show him how to get the battery out. He dropped one of his tools into the inside of the hood which was not found, he said oh well, I have more tools. Then he said to me I hope you give me a good review.”

Helpful Report

Posted 1 month ago

“Ordered a car battery online with installation. 5 hours later, still no battery or email. Been on hold for an hour, while also no response on their chat feature.”

Helpful Report

Posted 1 month ago

“So...it's been over 24 hours. No one ever contacted me or showed up to change my battery. I finally canceled my order after having to jump start my car for the 2nd day in a row. And haven't been issued any type of refund as of yet. Or have anyone reach out to ask me about me canceling.”

Helpful Report

Posted 1 month ago

“Do not give them money. Terrible communication, terrible scam online “service” Ripped me off.”

Helpful Report

Posted 1 month ago

“Disabled customer unable to stand without a walker waited 7 hours outdoors in the hot sun for tech to appear, finally had to return to hospital where I have been inpatient for over 2 months following spinal surgery and make another appointment for the next day. Tech showed up on time and was supposed to already have the battery. He did not and had to leave and get the battery. 90 minutes later with me again waiting outdoors in even hotter sun he came back and began install. During process he actually DROPPED the battery! I told him that I did not think it would be a good idea to put that battery in my car and requested he go get another one. He told me that there was nothing wrong with the battery and he told me I certainly had the right to do so, but that if I did that it would not be him coming back to do it and I would have to reschedule for the next day. Fuming under the collar and faced with little choice in the matter I told him to go ahead with the install but to make a notation that the battery had been dropped. Car started when battery installed and I returned to the hospital. I then called to check he had made a notation that the battery had been dropped. He had not done so and the phone agent said he was unable to annotate a completed order and that I will have to call back Monday and speak to a supervisor. I will indeed follow up and do so. I think that GIVEN ALL THESE ISSUES AND HAVING TO SPEND A HUNDRED BUCKS TO GET THIS DONE THAT I SHOULD BE REFUNDED THE MONEY I HAD TO PAY!! I am going to ask the supervisor to do this but hold out little hope for that happening. I AM ONE VERY DISSATISFIED AND UNHAPPY CUSTOMER AT THIS POINT IN TIME!!!”

Helpful Report

Posted 1 month ago

“Two times I been told that the product that I order has change and I still haven't got the delivery”

Helpful Report

Posted 1 month ago

“It's obvious this company does not read or listen to its voicemail or read its texts. I purchased a battery with installation the technician came to install the battery and had the wrong battery he didn't know how to install that one they could not send a technician that knew how to put the right battery in and told me they would refund my money. Instead they posted it to my credit card, left me on hold for 40 minutes, I left my phone number instead of having to wait online another 40 minutes to no response. Do not waste your time with this company they are seemingly not very legitimate. My review in "Stars" IS ZERO" and now I have to waste part of my day tomorrow filing a dispute with my credit card company. If I were you I'd stay far away.”

Helpful Report

Posted 1 month ago

“Never showed up. I was left stranded waiting for them to bring and install my battery. Cannot get anyone to answer my calls. Horrible experience”

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Posted 1 month ago

“Scam company - bogus website. Rated an F on the BBB. There is no way to contact this company to cancel your order, get your money back or get a refund. The chat feature on the website does not work - no one ever responds. Their 1-800 customer service number is fake too. No one. We comes on the line to help you. If you use the text feature, no one ever responds to your texts either. If you try to set up an online account or reset your password, guess what? That doesn’t work either. Stay VERY FAR AWAY from this sight. You will not receive the service or product and they will steal your money. I never received my battery and the tech never showed up.”

Helpful Report

Posted 1 month ago

“1 year ago had a new battery installed. Repairman arrived with no tools, used the few I had out on my workbench. I was not home. No electrical check. Really low budget for such a high price. Today I had to have that 1 year old battery repaired as the positive post became overly corroded. 1800Battery wanted too much to repair or replace even though I had a 3 year warranty battery. I went to Firestone for less than half the price. I would not recommend this company.”

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Posted 1 month ago

“Man got blood all mover my Mercedes and blew up my alternator”

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Posted 1 month ago

“Awful company and service. I contacted a battery replacement for 3-5pm and they couldn’t find a technician at all. I don’t need to explain all the headache this will cause me.”

Helpful Report

Posted 1 month ago

“The battery "warehouse" arbitrarily substituted the battery with one that did not fit our vehicle Required an extended amount of time for the tech to obtain approval to exchange the substituted battery for the CORRECT one Installation was performed incorrectly. Although the car would start, the check engine light was now on and would not reset. Additional and expense incurred to have the diagnostics performed that confirmed several wires were either not connected or incorrectly connected causing the check engine light to remain on. 1800Battery takes advantage of people in a predicament with few options by charging significant fees but performing sub-standard (at best) service. While we appreciate the time and patience of the tech, his inability to install the battery properly could have had significant consequences in addition to the added expense to correct his work. SHAME ON 1800Battery!”

Helpful Report

Posted 1 month ago

1-800-Battery is rated 4.3 based on 5,662 reviews