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1-800-Battery Reviews

4.3 Rating 4,486 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

4.3

Based on 4,486 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst business interaction I've ever had. Techs would cancel minutes before being dispatched or before they would get here. I had 4 or 5 cancellations when all was said and done. 2 days of waiting. Avoid at all costs.”

Posted 1 week ago

“I felt like I was scammed, and charged for nothing, I am still trying to get this resolved for being charged for nothing done or the guy even prepared to do anything to jump-start my car.”

Posted 2 weeks ago

“Technician arrived to change my car battery 2 hours late, with no apology. He arrived in a beat-up old car with simple set of tools (he even had to borrow some of mine). He had no equipment or knowledge about maintaining power to the car to maintain computer memory and he had no OBD2 scanner to update vehicle onboard software with new battery installation status. I could have fitted a battery myself, but I used this service thinking it would be done professionally and in accordance with the vehicle manufacturers requirement. I will not use this company again for car battery replacement.”

Posted 2 weeks ago

“I had a new battery installed and my car won’t start the next day.”

Posted 2 weeks ago

“Technician never came. No communication.”

Posted 2 weeks ago

“Gave this company my year, make and model of my car. They looked it up and said they had two options , gave them my preference and a credit card number. They sent my battery with a service tech to my house. She arrived promptly and was very polite and professional. The problem arose when the two batteries she brought would not work in my car and they didn’t have one that would. They charged me for the battery, 75 dollars service charge and mileage. No refund as of yet and when I called about it, they said no refund for the service charge of 75 dollars because of their company policy. They made the mistake, but still charged me for a service call! Buyer be ware!”

Posted 3 weeks ago

“I purchased a battery 3/27/23. One year later 3/22/23, I'm having battery problems. I got a jump and took it to my local garage thinking, nothing could be wrong with a nearly new battery, and they told me the battery is defective. A 12 volt battery would only charge to 10 volts. I called 1-800-Battery Customer Service, and was told that my 3 year warranty was void if the battery was removed. I asked for a written copy of the warranty, and I was not given one. I found a document on the web site that said after 30 days I had to contact the manufacturer. I called CBS and they told me all battery warranties are handled through dealer. I called back and got the same garbage from 1800-Battery. Basically, if you buy a battery from these guys YOU HAVE NO WARRANTY.”

Posted 3 weeks ago

“Live in greater Phila area. They advertise same day service. Called YESTERDAY. They wanted my bank info immediately. It's Sunday & still haven't received service. Won't use them again.”

Posted 3 weeks ago

“Still waiting to get paid from jobs that I did 4 weeks ago and I emailed them and call them and no answer My Name is Juan Vasquez I not afraid to say my name.”

Posted 1 month ago

“i work for 1800battery and i did services for them about a month ago and have not got paid for them i emailed them i called them i text them and they don't answer mr but they alreardy got paid from the customer and i have not got paid that id not fair tome when i went in the cold to install battries and not got paid”

Posted 1 month ago

“I really don't know if what I'm writing is going to be read or not... but I feel really scammed. I bought a battery for a BNW with a total cost of 465 dollars and they sent me another one of lower quality and when talking to the seller He told me that if I didn't want it I had to pay 90 dollars to send the technician, he didn't give any solution, unfortunately my urgency made him accept the battery, I think it's all a big scam and manipulation so that the customer is forced to Accept, I will never buy again, much less recommend to anyone, very bad job.”

Posted 2 months ago

“I was totally satisfied with the servie provided. I would highly reccommended this company to everyone and will certainly use them again. Updates kept me informed each step of the process”

Posted 2 months ago

“I ordered a battery to be delivered and installed in my vehicle in March 2023; I am mid-60s and a single woman and can not do it myself. They did not show up, and at the end of the day sent me a cancellation email. No problem, I'll buy it somewhere else. BUT, they did NOT refund my $325. I have called and emailed 4 times over the last 10 months and they all say the same thing - "someone will call you back within 24 hrs". No one ever calls back. I filed a report at https://reportfraud.ftc.gov because I am tired of chasing them. Be very very careful about giving these people your money - they are dishonest and apparently enjoy taking advantage of seniors who live alone.”

Posted 2 months ago

“Extremely dissatisfied with my first (and last) experience with 1-800-battery. Was overcharged $69 in what is a classic "bait and switch". Paid $354, including taxes and installation but received a different, inferior battery that was listed on the 1-800-battery website for $264 along with a shorter warranty. 1-800-battery refused to refund the difference and their customer service was a rude chat session that they refused to provide a transcript of. I will be filing a complaint with the BBB and posting warnings on my social media accounts to avoid doing business with 1-800-battery.”

Posted 2 months ago

“Terriblle serivce, avoid at all costs. I stupidly made the mistake of looking online for a moblile battery install for my car and 1800battery popped up. Sounded like a good plan so i went ahead with it. THings went downhill the moment i gave them my payment info. They send you repeated emails saying your order has been updated and you need to create an account to view your order status on their website. I assume this i s just fishing for my contact information, but who knows. My order was confirmed and i recieved multiple emails comfirming my installation time. After waiting around for 3 hours ( the install window was two hours) i had to leave to go to work. An hour and a half after the install window had passed i recieved a call from a tech saying he was 20 minutes away. I told him that wouldn't work, he had missed his window by an hour and a half and he was a complete asshole in telling me he didn't work on thier scheulde he worked on his owm. I conacted 1800battery and the customer service was a joke. They told me " it looks like he's getting close to you for the install" even after i told them they had missed their window. Requested a refund from them and 8 days later i was hit with a $100 dollar random charger from them on my car. Absouletly avoid doing business with them unless you have an entire day to wait around and enjoy dealing with douchebages in customer service.”

Posted 2 months ago

“I was supposed to recieve an email confirmation of my refund and a refund and neither ever arrived after sending out an employee who couldnt swap my battery because of corrosion, an obviously common occurance with battery failure”

Posted 2 months ago

“First I was charged $40 over the price of the battery and when I confronted Customer service they made it seem like I didn’t know what I was talking about-then 2 months after that my battery died (was told something drained it) so I was told to pay $100 and if is the battery I would be refunded $50 back-still nothing!! BUT they sent me an email saying refund was sent will take 1-3 business days!! One month later still no refund!! I will never ever use you again”

Posted 2 months ago

“Worked for this company for about 6 months and always did good job. However,when it comes time to get paid it’s late, missing wages and now it’s been over a week and no pay and no response. So, I will be making call to Texas labor board and whatever else I have to do.”

Posted 2 months ago

“Very poor service . Got out of giving a battery that was still under warranty. Your policy of only 1 warranty visit is bogus ploy. I will never use you again”

Posted 2 months ago

“This place is a complete joke and waste of time. I chose 1800battery for time and convenience and it was neither. Ordered Monday morning and got the run around for two days and canceled. What a clown show”

Posted 2 months ago

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1-800-Battery is rated 4.3 based on 4,486 reviews