1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.27

4.3 Rating 6,402 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,402 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No Show. I called about 9 am, order their service and paid with a credit card. I was told that a technician would arrive in 4-5 hours. After. 5 hours I called and was told that they would get the next technician out to me and that 1-6 hours was the time frame. After 8 hours, I called again and was told the next technician would be out. After pressing the issue, they finally told me that the closest technician was 2 hours away from me. After I asked if it would be today, I was told "probably not today". This is pathetic service and not honest in the initial sale or followup communication.”

Helpful Report

Posted 1 day ago

“I ordered a battery delivery at 4:30 pm on September 30th. Apparently that was too late for them that day to come out. So I message and call in the morning at 6 am and they say there technicians don’t get in until 8 am and that I would be first in line. At 8am it shows that the technician picked up the part but nothing for 3 hours. When I call at 11am the guy on the line says that I am second in line and the technician is already on his way to another location. I have to say this is the worst service of any type that I have used in my 36 years of life and I’m not exaggerating.The lack of communication is astounding,The ceo of this service Richard Keller should be ashamed of himself.”

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Posted 4 days ago

“The company sends a slew of unnecessary emails confirming purchase and scheduled time of arrival and at the end they do not come within the two hour window that they promise. They do not give any updates on the actual arrival, I had to call and wait online for so long that I opted for text messages instead, and they told me that the service would be 45 minutes late which then became more than two hours late with me having to contact them again because they didn't even have the decency of reaching out to me. False promises!!!!!!!!!”

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Posted 1 week ago

“I was told that you were going to refund $306.73 and charge me $125.00 for a service call When is that going to happen?”

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Posted 1 week ago

“Did not provide the battery or service I paid for, and did not contact me at all. They sent me a review link while my car is still dead and I haven’t heard from anybody. Reached out to customer service and they’ll get back to me in 24 hours. At this point I will be requesting my money back and never wasting my time or money here again. You’re better off paying for the tow, at least they show up eventually.”

Helpful Report

Posted 1 week ago

“Completely Unprofessional and Unacceptable Service I am highly disappointed and frustrated with the complete lack of service from this company. One week ago, my husband paid them $500 upfront to have a technician sent out to replace and fix our battery. It has now been a full seven days, and no technician has ever arrived. We have been left completely stranded without a working battery despite them taking our money immediately. This length of time for a standard battery service is entirely unreasonable and highly unprofessional. Taking a customer's money and failing to render the agreed-upon service for an entire week is unacceptable business behavior. We are currently demanding a full refund. I strongly advise anyone looking for reliable or timely service to avoid this company entirely.”

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Posted 1 week ago

“Still haven’t received an update on my order”

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Posted 1 week ago

“The batteries cost about 2x what they would be from a store, so I would have assumed the upsell was for convenience (nope). I purchased a new battery and it completely failed after 9 months. My previous battery lasted 5-6 years. This purchase had a 36-month warranty, so I made an appointment and they charge $50 for warranty service. OK, not written anywhere that the warranty costs money but fine. Made an appointment and waited 8 hours and the technician never showed. Rescheduled for the next day and waited over 7 hours and the technician never showed again. This company runs on east coast time so they close by 5PM PST and are not reachable. The third day, I contacted them at 5:30AM to schedule a third time. They gave me no time estimate for the whole day and said they would "let me know once they connect with the technician." Five hours later, he showed up, took 15 minutes to change the battery and confirmed the one previously was completely dead. 1) have never had a car battery die in 9 months = poor stock 2) it took three days to have service and I waited over 20 hours for a technician to arrive. I would not use this service and would not recommend it to anyone. I contacted them by phone, text, and email - and it was overall poor service.”

Helpful Report

Posted 2 weeks ago

“Absolute waste of time. Took 5 seconds to charge the money and never fullfilled the appointment. Offer a time slot and nobody shows up over 24 hours later. Terribel service and still a dead vehicle.”

Helpful Report

Posted 2 weeks ago

“I entered an order for a mobile battery replacement for my car and made an appointment in Lubbock TX for Saturday 8a-10 am and paid $503 on my credit card for the battery and service visit. I was notified that they were having trouble finding a technician for this area, but that they would keep looking on Saturday and on Sunday. I told them if they couldn’t find a technician on Saturday or Sunday that I would like an appointment on Monday morning and they told me that they could do that for me. On Monday morning at 7:30 AM, I was informed that they couldn’t find a tech for this area on Monday either and that they were going to cancel my order and refund me the $503. At that time, I told them they should show that they don’t have technicians in Lubbock Texas so that people can find help from other local sources versus waiting 48 hours and finding out that they can’t help you in Lubbock. The person that was responding to me by text was very polite and professional, but I informed them as well that they should’ve known that there were no technicians available in this area before they accepted an online appointment for this area and payment for services that 1-800 Battery obviously can’t provide here in this area due to no technicians here.”

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Posted 2 weeks ago

“Don’t shop here”

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Posted 3 weeks ago

“Absolutely terrible company. Will never buy from them again. Poor communication, confusing pricing, and scam tactics. Cheaper products and services are available from reputable sources that honor their word. AVOID!”

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Posted 3 weeks ago

“I called Saturday @ 15:00 to have my battery change, they told me sunday morning would be someone to get it fixed. Wait all day to receive a call back from a 1800 number saying sorry we do not have a deiver to go there. Will refund the 500 dolars.. it sucks.... never more”

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Posted 4 weeks ago

“Horrible service ordered battery and installation almost three days later still no service no correspondence at all. I had to call them to check on status. “same day” is all lies”

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Posted 4 weeks ago

“I'm not sure how to respond to this as I haven't seen your technician. I put an order in yesterday at 1..and received email at 1:08. I chatted with someone around 8pm...apparently there is some problems finding a technician. This is the first email since...I hate rating something when nothing has happened...please understand that in less than 2 and half hours it be 24 hours...I'm not sure how I feel...”

Helpful Report

Posted 1 month ago

“I am not happy with 800 battery. I am 67 years old; I've been driving and servicing cars for 50 (Fifty) years. I have replaced many batteries in many cars. I decided to give 800battery a try strictly for convenience . That turned into a big mistake. After reviewing batteries for my car, I decided to go with Deka brand; the reviews were good. I was given an 8:00 am till 10:00am window for installation, no one showed up till after 2:30. I noticed the installer was installing an AC Delco battery that he assured me was just as good. Yea right. After checking reviews online, and on consumer reports the AC Delco is rated much lower than the Deka that I was expecting. I called customer service and got nothing but a runaround. She told me that according to their website, you may receive a different battery brand than ordered. Nothing like ordering and paying for a Chevy, and a Buick gets delivered with a like it or not attitude After 10 min on the phone the final straw was, I asked her to email me a printout for my records that show exactly what battery was installed, that shows the date, order number, cost, etc that I keep for my records. She couldn't or wouldn't do it. I'm done. I will not be using or recommending 800 battery. ”

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Posted 1 month ago

“I ordered a battery to be installed and waited 6 hours and no one ever came. I received an email stating someone would arrive however no one did. Received another one stating we were basically back to square one!”

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Posted 1 month ago

“Technician broke my hood release handle”

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Posted 1 month ago

“Battery took 12 hours to arrive and get installed with little communication. Battery did not fit in the car despite ordering to my car's specifications. Have reached out to customer service and received no response.”

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Posted 1 month ago

“I scheduled the battery installation for 2-4pm but after waiting for the whole day, there was absolutely no communication and decided to cancel it at 7:30pm. Contacted another business and they showed up less than an hour later for a cheaper cost too. Wasted my whole day”

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Posted 2 months ago

1-800-Battery is rated 4.3 based on 6,402 reviews