1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 6,392 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,392 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The batteries cost about 2x what they would be from a store, so I would have assumed the upsell was for convenience (nope). I purchased a new battery and it completely failed after 9 months. My previous battery lasted 5-6 years. This purchase had a 36-month warranty, so I made an appointment and they charge $50 for warranty service. OK, not written anywhere that the warranty costs money but fine. Made an appointment and waited 8 hours and the technician never showed. Rescheduled for the next day and waited over 7 hours and the technician never showed again. This company runs on east coast time so they close by 5PM PST and are not reachable. The third day, I contacted them at 5:30AM to schedule a third time. They gave me no time estimate for the whole day and said they would "let me know once they connect with the technician." Five hours later, he showed up, took 15 minutes to change the battery and confirmed the one previously was completely dead. 1) have never had a car battery die in 9 months = poor stock 2) it took three days to have service and I waited over 20 hours for a technician to arrive. I would not use this service and would not recommend it to anyone. I contacted them by phone, text, and email - and it was overall poor service.”

Helpful Report

Posted 1 day ago

“Absolute waste of time. Took 5 seconds to charge the money and never fullfilled the appointment. Offer a time slot and nobody shows up over 24 hours later. Terribel service and still a dead vehicle.”

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Posted 5 days ago

“I entered an order for a mobile battery replacement for my car and made an appointment in Lubbock TX for Saturday 8a-10 am and paid $503 on my credit card for the battery and service visit. I was notified that they were having trouble finding a technician for this area, but that they would keep looking on Saturday and on Sunday. I told them if they couldn’t find a technician on Saturday or Sunday that I would like an appointment on Monday morning and they told me that they could do that for me. On Monday morning at 7:30 AM, I was informed that they couldn’t find a tech for this area on Monday either and that they were going to cancel my order and refund me the $503. At that time, I told them they should show that they don’t have technicians in Lubbock Texas so that people can find help from other local sources versus waiting 48 hours and finding out that they can’t help you in Lubbock. The person that was responding to me by text was very polite and professional, but I informed them as well that they should’ve known that there were no technicians available in this area before they accepted an online appointment for this area and payment for services that 1-800 Battery obviously can’t provide here in this area due to no technicians here.”

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Posted 6 days ago

“Don’t shop here”

Helpful Report

Posted 1 week ago

“Absolutely terrible company. Will never buy from them again. Poor communication, confusing pricing, and scam tactics. Cheaper products and services are available from reputable sources that honor their word. AVOID!”

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Posted 1 week ago

“I called Saturday @ 15:00 to have my battery change, they told me sunday morning would be someone to get it fixed. Wait all day to receive a call back from a 1800 number saying sorry we do not have a deiver to go there. Will refund the 500 dolars.. it sucks.... never more”

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Posted 2 weeks ago

“Horrible service ordered battery and installation almost three days later still no service no correspondence at all. I had to call them to check on status. “same day” is all lies”

Helpful Report

Posted 2 weeks ago

“I'm not sure how to respond to this as I haven't seen your technician. I put an order in yesterday at 1..and received email at 1:08. I chatted with someone around 8pm...apparently there is some problems finding a technician. This is the first email since...I hate rating something when nothing has happened...please understand that in less than 2 and half hours it be 24 hours...I'm not sure how I feel...”

Helpful Report

Posted 2 weeks ago

“I am not happy with 800 battery. I am 67 years old; I've been driving and servicing cars for 50 (Fifty) years. I have replaced many batteries in many cars. I decided to give 800battery a try strictly for convenience . That turned into a big mistake. After reviewing batteries for my car, I decided to go with Deka brand; the reviews were good. I was given an 8:00 am till 10:00am window for installation, no one showed up till after 2:30. I noticed the installer was installing an AC Delco battery that he assured me was just as good. Yea right. After checking reviews online, and on consumer reports the AC Delco is rated much lower than the Deka that I was expecting. I called customer service and got nothing but a runaround. She told me that according to their website, you may receive a different battery brand than ordered. Nothing like ordering and paying for a Chevy, and a Buick gets delivered with a like it or not attitude After 10 min on the phone the final straw was, I asked her to email me a printout for my records that show exactly what battery was installed, that shows the date, order number, cost, etc that I keep for my records. She couldn't or wouldn't do it. I'm done. I will not be using or recommending 800 battery. ”

Helpful Report

Posted 2 weeks ago

“I ordered a battery to be installed and waited 6 hours and no one ever came. I received an email stating someone would arrive however no one did. Received another one stating we were basically back to square one!”

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Posted 3 weeks ago

“Technician broke my hood release handle”

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Posted 4 weeks ago

“Battery took 12 hours to arrive and get installed with little communication. Battery did not fit in the car despite ordering to my car's specifications. Have reached out to customer service and received no response.”

Helpful Report

Posted 1 month ago

“I scheduled the battery installation for 2-4pm but after waiting for the whole day, there was absolutely no communication and decided to cancel it at 7:30pm. Contacted another business and they showed up less than an hour later for a cheaper cost too. Wasted my whole day”

Helpful Report

Posted 1 month ago

“Your system sucks. I ordered on Friday at 11am and paid for the battery. I was given the 12-2 slot. At 2:15 I called. They had not found a tech. I called again at 4pm. Not only had they not found a tech, they could not guarantee the battery could be installed on Saturday or Sunday or Monday or ever. I canceled. Your website and system is very misleading. The system makes it seem you will be able to have a new battery installed within hours. Yet in reality you cannot commit to installation with days or a week. You are a bogus company. Alan Alexander”

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Posted 1 month ago

“Made an appointment for 8 am. They called me to let me know they’re having trouble finding one of the contractors in my area. I asked the woman if their contractors had experience with mini coopers. The man who installed my battery showed up at 7:30 pm and left three hours later. I saw on my cameras that he was watching how-to videos on how to change my car’s battery. It’s very difficult to even see the battery I my car. Mini coopers are packed tight under the hood. Trim needs to be removed there’s an arm in the way, etc. when he finally finished, he left. The next morning I found out that they did not register my battery. How I found out was while I was driving, I went to clean my windshield and the wipers malfunctioned. Because I used windshield wiper fluid, I could not see a thing. I ended up jumping the curb. Do NOT USE THIS COMPANY. Now I’m left with a car that can’t drive and the closest mini dealer to register the battery is over an hour away. What a waste of money.”

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Posted 1 month ago

“After waiting 4 and a half hours, the driver never showed up. I never received a link to track the driver as promised and I never got a call explaining the delay. I eventually canceled and requested a refund.”

Helpful Report

Posted 1 month ago

“If you want timely service DON'T use 1-800-Battery. However, if you want solid communication on the status of your purchase, also DON'T use this company. I'm going on day two of not receiving my battery & install even though I was informed it would happen yesterday.”

Helpful Report

Posted 2 months ago

“Never received product FedEx delivered it to the wrong address no refund yet. Nothing don’t think I’ll be choosing this company due to no return of product. No return of money back to my account.”

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Posted 2 months ago

“My car battery was replaced by your company four months ago. Less than six months warranty I have to change new battery because your company gave me a very poor quality battery. You should gave me credit instead charge me $132.94.”

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Posted 2 months ago

“I made an appointment for ASAP because my car wouldn't start. It took them 2 days to get someone to me. It was over 4th of July weekend so I can kind of understand. Thankfully I was at home and not stranded. The battery that was put in my vehicle was not the right one. It fit and the car worked but it was too long and the bracket holder wouldn't fit. I took it to dealership for them to give me a new bracket but they couldn't so they put in a different battery. I totally got ripped off by using 1-800 battery and I won't use them again. It would have been cheaper to get it my vehicle towed to the dealership.”

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Posted 2 months ago

1-800-Battery is rated 4.3 based on 6,392 reviews