| 
                                     
                                            Shipping & Delivery
                                         
                                     | 
                            |
|---|---|
| 
                                         
                                            Delivery Methods                                         
                                     | 
                                                                            
                                             
                                                Own Driver, Courier                                             
                                         | 
                                                                    
| 
                                         
                                            Average Delivery Time                                         
                                     | 
                                                                            
                                             
                                                Next Day                                             
                                         | 
                                                                    
| 
                                         
                                            On-time Delivery                                         
                                     | 
                                                                            
                                             
                                                                                                    Greater than
                                                                                                75%
                                             
                                                                                     | 
                                                                    
| 
                                         
                                            Accurate And Undamaged Orders                                         
                                     | 
                                                                            
                                             
                                                                                                97%
                                             
                                                                                     | 
                                                                    
| 
                                   
                                          Customer Service
                                       
                                   | 
                            |
| 
                                         
                                            Communication Channels                                         
                                     | 
                                                                            
                                             
                                                Telephone, Live Chat, Email                                             
                                         | 
                                                                    
| 
                                         
                                            Queries Resolved In                                         
                                     | 
                                                                            
                                             
                                                Under An Hour                                             
                                         | 
                                                                    
| 
                                         
                                            Customer Service                                         
                                     | 
                                                                            
                                            | 
                                                                    
| 
                                   
                                                                                                                                                                                                                      Returns & Refunds
                                       
                                   | 
                            |
| 
                                         
                                            Refunds Process                                         
                                     | 
                                                                            
                                             
                                                
                                                    Difficult                                                
                                             
                                         | 
                                                                    
        1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.