1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.26

4.3 Rating 4,498 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 4,498 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Convenient service and very nice installer, high prices keep them from getting 5 stars”

Helpful Report

Posted 1 year ago

“I just used this service for the first time; no problems. My only issue was communication: after the initial notice that my order had been received, then another that said it had been assigned, there was a supposed link in the email where I was supposed to be able to track the progress of my order, but it didn't lead anywhere. "No tracking number has been assigned yet" and there never was. There was also nowhere on the website itself that looked like I could check on my order. I was starting to get nervous, especially after 2 hours passed (the estimated time for my appointment), since I was limited for time. But a little later I got a text that my battery was about 20 minutes away and, sure enough, help arrived. It was pretty fast service and met my needs. The only reason I didn't give 5 stars was the lack of access to Updates, even though there was supposed to be. I did get a couple phone calls just before the arrival; I didn't answer only because my cell service labeled them "Likely Spam".”

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Posted 1 year ago

“Premium pricing but in the end it was worth not bothering a friend for help. Service tech Rob Polk was efficient and quick. His diligence also corrected the battery order which might have delayed repair further. All in all a pretty good experience. Thank you!”

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Posted 1 year ago

“Easy to order the service. Ryan came early and did a fine job in installing the battery.”

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Posted 1 year ago

“The response time was great, and the installation went well. The only quibble I have is that a written 3 year warranty for the actual battery that was installed wasn't provided. I was told just to hold on to the receipt.”

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Posted 1 year ago

“This was my first time using a service like this. The technician Daulin J. , was there within the specified time frame, he was very respectful, got the job done in a timely manner, and took the old battery with him. I was pleased with the service.”

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Posted 1 year ago

“Service was excellent however intermediate updates on status would have improved overall communication”

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Posted 1 year ago

“I needed a battery because my car battery died in the parking spot. Attempts to jump the battery were unsuccessful. I went online found 800- battery - the reviews were promising. Without a personal recommendation i went online and scheduled an appointment to replace my car battery between 9-11AM Saturday morning. By 11AM I had not been contacted by the installer so i called 800-battery. I was told the installer lived 90 minutes away so the install should occur by 12:30PM. The installer called - after back and forth the installer stated he would arrive by 3PM - he arrived at 3:15PM and was finished in 20 minutes. My only complaint is timing is not rigid so we had to wait an extra four hours. If I knew it would be closer to 3PM I could have used the time for other chores.”

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Posted 1 year ago

“I made an appointment on line (and paid in advance) but the repairman did not show and I could not get a response from the company. Tried telephone, chat and email. The next day I got a representative on the phone who rescheduled the appointment. He showed up on time and did an excellent job. Rescheduling only becomes an issue when you get the money up front.”

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Posted 1 year ago

“Dan was very nice and on time and was very patient with me”

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Posted 1 year ago

“Consider re-labeling appointment time to say appointment arrival window. I began expecting my installer at the beginning of the two-hour time frame. He didn't arrive until about 1/2 hour after the time frame closed. I was anxious the entire time thinking I had been scammed.”

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Posted 1 year ago

“Very good service, price was on the high side but in the end seemed reasonable based on the home visit and saving me time.”

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Posted 1 year ago

“It's obviously overpriced. Kind of stuck with that if I need mobile help. I would like to say that Eddie kept me informed as to when he would arrive, did a quick and great job. VERY happy with his service. Keep people like him around. Makes the high price a bit more tolerable....”

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Posted 1 year ago

“The service was outstanding and very professional. The only suggestion is that the vehicle the technician is driving should have identification as it was had for us to identify it.”

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Posted 1 year ago

“After initial set back no show at appointment. New appointment right on time,and great technician. Thanks”

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Posted 1 year ago

“Dan was on time and the service was prompt. 4 stars.”

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Posted 1 year ago

“TECH WAS VERY NICE AND DID A SUPER JOB, NEED SOME WORK ON DISPATCHING AND BOOKING!”

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Posted 1 year ago

“Online ordering and installation by my technician, Faraz was great! It was the actual communication back from 1-800-Battery that was lacking, almost to the point I thought I had gone to a bad website. It was a good idea to print out the receipt, because they don’t email you one there was no confirmation, in regards to my appointment time and when I use the chat feature, it took 20 minutes for someone to get back to me. It was only then that a technician had actually received my information. Like I said, at the beginning, Faraz was amazing! Great customer service”

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Posted 1 year ago

“Better late than never! Overall very good service.”

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Posted 1 year ago

“The technician, Adam Balenovic, was fantastic. But the communication on the timing was lacking. Someone was supposed to be here in 2 hours and didn't come for 8 hours, which was totally fine... I would have just liked to be informed.”

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Posted 1 year ago

1-800-Battery is rated 4.3 based on 4,498 reviews