1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,999 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,999 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They installed the wrong battery. I paid for a much better quality battery Battery they installed was half the price of the purchase Battery this needs to be corrected.”

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Posted 1 day ago

“There's nothing to evaluate yet no one has showed up I'm kind of glad they didn't come last night I'm 73 years old with cataracts and I can't drive at night I know after they start the car I am going to have to drive it”

Helpful Report

Posted 1 day ago

“After a customer purchases a battery, it should immediately be followed up with a call from the installer. The client and the installer should then arrange a time for the battery to be installed. I purchased a $300 battery and then had no idea what was going to happen next. Fearing I was being ripped off, I had to call. They assured me that I would be hearing from the installer. I called two more times and left my name & number but am pretty sure that call never went through and just disconnected. The next day, I connected with the company rep and was horrified when I found out that the installer was coming from New York (over 70 miles away). During that call, I requested that the installer call me. He did and everything went smoothly from there. Seriously, your company has to connect the customer with the installer immediately. It was very nerve wracking. I can't recommend your company.”

Helpful Report

Posted 2 days ago

“Well the guy that actually came and changed my battery was good. The status tracking is all BS because my driver was dispatched for 6 hours. I got a lot of run around when I tried to contact and see what the holdup was. Told he was on his way, then 3 more hours I’m waiting. I get another text he is 45 min out at the latest. 2 hours after that my battery finally arrived. ETA was 3 hours and it ended up taking 10.”

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Posted 2 days ago

“Missed the appointment date by 2 days. When the technician arrived he was polite and helpful.”

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Posted 2 days ago

“**Before you read this, please note: I do not like to write bad reviews. I know things happen out of the control of the company, but this was...wow...next-level BS.** Oh, dear lord...avoid at all costs. I put in an order this past Monday for an appt. on Tuesday between 2-4 PM. I was not only ghosted for the appt. I was ghosted for 3 other appointments. No call. No nothing. No one ever reached out to me to say, "Hey, Sorry. We're really busy, and we need to reschedule." I had to call 4 times, reschedule the appt. with promises from the company, "Oh, they will be there for sure!" Yeah...no. ! I had to take off work for 2 1/2 days due to appts being made and then ghosted. The battery in my car was dead. If I had not called, I believe I would STILL be waiting for my battery! Never again. Wow!”

Helpful Report

Posted 6 days ago

“Service call was great but the warranty on the car battery not so much. They replaced a dead battery for me on 11/22/24 and on 12/24/25 the battery died again and had to be replaced again. This time I bought the max battery and service we will see what happens.”

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Posted 4 weeks ago

“The sales rep on the phone got my information wrong and the came out with the wrong battery. I was told by Jose (on the phone) that I would receive a full refund and that's what I expect.”

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Posted 1 month ago

“Took 3 days plus expensive. Communication poor!!! Technician great 👍”

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Posted 1 month ago

“Installer arrived 40 minutes past my 2 hour window which then forced me to pick my kids up from school in an Uber. Not sure if the price is comparable, but I won’t use this service again. I guess the battery itself was fine.”

Helpful Report

Posted 1 month ago

“The technician arrived 3 hrs after the scheduled appointment. The company dispatch supplied the wrong battery, contrary to what was ordered. This resulted in the technician having to source the correct battery locally. The job was finally complete 5 hrs after the appointment time window. When I spoke with the 800-Battery representative, he seemed annoyed by my questions and frustration. he provided a $20 discount on a bill that was nearly $500 for the inconvenience. This is in my view unsatisfactory given the price for what was poor performance by 1-800-Battery. I do not feel I received good value from 1-800-Battery. On the positive, the contract technician was competent and went the extra mile to resolve an issue caused by 1-800-Battery.”

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Posted 2 months ago

“Not a great experience honestly. On a Saturday around lunchtime I selected a battery delivery and install for the 3 to 5pm window that day. Surprised they offered it, didn't realistically think it was possible but if their fulfillment system is advanced enough they could know the product and services are standing by. Nothing - no message or update. Next morning I get a call that my order is canceled they can't service my area. Lost a day of no car waiting on this. I'm all for this as a concept but they need to figure out the information flow a lot faster.”

Helpful Report

Posted 2 months ago

“Ordering the battery was simple and user friendly, my first initial delivery date couldn’t be fulfilled which was fine. My biggest issue with this service was the lack of communication. I had one representative contact me to reschedule the next day in a timely matter. The next day the scheduled delivery arrived at 8pm. My window was from 3pm-5pm. I had to call the help line twice till someone decided to text me with a tracking link. I’m also confused on why this service is utilizing door dash as its delivery system. I don’t think I will be utilizing 1-800 Battery in the future.”

Helpful Report

Posted 2 months ago

“Can’t really give a positive or negative review. I filled out the online request. Received status updates of acknowledged, dispatched, etc. Received a call not much later saying no techs in my area. Wasted time setting up a service call that didn’t happen. Unreliable.”

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Posted 2 months ago

“My order had to be cancelled due to no availability of drivers. I would recommend not including areas where service can not be provided. Additionally, the item I needed wasn’t the correct item suggested. I was willing to pay more for the right item but couldn’t receive service. Not the best experience. The person who contacted me to keep me updated was very friendly and attempted to help me though.”

Helpful Report

Posted 2 months ago

“I paid over $400 for my battery to be delivered and installed and NO ONE SHOWED UP! I scheduled between 10-12 and to customer service rep just said “I’m doing my best” when I called after 12pm to get an updated ETA.”

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Posted 2 months ago

“I ordered the battery had the appointment set then I got a call the next morning and was told I needed a different battery and it would cost 129$ more...the initial battery cost almost 300$...needless to say I cancelled the order and went with a local company. I know my vehicle needs a new battery and thought this was a great way to get it done and not have to do it myself...big mistake...beware!!!”

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Posted 3 months ago

“I read the online reviews, which were great, so I put in a request for a battery purchase and installation. I requested a 9-11 a.m. window for service. I called at 11:30 to inquire on the status and was told that they were trying to locate someone to install the battery. Huh?? Why was that not on the website when I selected a service window? I specifically selected this company and service time becuase I had to be somewhere in the afternoon. The technician did not get here until after 1:30. Definitely not worth the price.”

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Posted 3 months ago

“They were unable to complete the contracted replacement. This caused a minimum of a 2 day delay in getting my car running again. When unable to meet initially scheduled installation, I was notified and accepted a 1 day delay. Was not advised of a new time for that day as promised. The next day, I was informed that they could not get a driver out to my location. I would have thought they would have known that from the beginning, it isn't like I live in outer Mongolia.”

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Posted 3 months ago

“Actual battery replacement was good but it was installed approximately 24 after the contracted time. I will tell my friends that your service is unreliable in relation to promised time. The person was a day late because of celebrating his mothers birthday,”

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Posted 4 months ago

1-800-Battery is rated 4.3 based on 5,999 reviews