1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,576 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,576 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“2/5 It's ridiculous that your website allows appointments for times that you don't accept. At 2, I made an appointment for 6 that day. No one contacted me to let me know that the appointment would not be honored. When I called at 7, you kept me on hold for an hour and never answered. That being said, when the appointment was rescheduled it was honored punctually and my car was serviced satisfactorily. So you avoid one star.”

Helpful Report

Posted 2 years ago

“I was happy with how fast the delivery and installation were BUT double the price of a battery from any auto part store was not worth it to me. I should have just Ubered to the nearest auto parts store and installed it myself. I would not recommend it to my friends.”

Helpful Report

Posted 2 years ago

“Very poor communication.Did not respond to text or voice mail.Waited 30 min on phone.Never answered.Have not received warranty or receipt.”

Helpful Report

Posted 2 years ago

“Super responsive, the techs are awesome. Turns out I did not need a battery. Had to pay the $100 fee for the tech visit, which is completely fine. It’s now like pulling teeth trying to get a refund issues. Have left texts, voice mails, and emails with no response. Again, the response time and techs they send are absolutely excellent”

Helpful Report

Posted 2 years ago

“Waiting in refund for 20 days. My card was charged, driver came but battery brought was not compatible with the car. Have been waiting for a full refund unsuccessfully.”

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Posted 2 years ago

“I'm waiting for my refund since the battery needed to be replaced. It also took far too long to get the call scheduled (4 days) with multiple no-shows without a call. The attendant on chat was helpful in the end, but it wasn't a great experience overall.”

Helpful Report

Posted 2 years ago

“I AM NOT HAPPY WITH MY TRANSACTION BECAUSE I SHOULD RECIEVED MY ORDER DIEHARD BRAND 95R-H9 36 MONTH AGM PLATINUM WARRANTYGOLD BATTERY SIZE H9 FOR $332.99 TOTAL OF $361.99 PLUS $30.00 COUPON INSTEAD THEY SENT DIFFERENT BRAND NOT SEALED NO PLASTIC COVER OF POSITIVE POST I WANT NEW SEALED DIEHARD BRAND I ORDERED SHOWS ON THE PHOTO OR FULL REFUND”

Helpful Report

Posted 2 years ago

“Missed scheduled install by being 6 1/2 hours late.”

Helpful Report

Posted 2 years ago

“Had an unpleasant experience with 1-800-Battery. The technician did not arrive on time, had to place multiple calls before he was on his way. They asked for more money just before arriving at the location. The tech came in his private car, no id, no uniform. Overall, I am not happy with their service and customer support.”

Helpful Report

Posted 2 years ago

“The installer Sammy was very good. However, It took numerous calls, texts, chats etc., over the course of 5 days to finally get the replacement scheduled.”

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Posted 2 years ago

“Battery ordered for what appeared to be a valid delivery time on 12/23. No contact from 1-800-Battery at all. Contacted them on 12/24 when it was -20 and they scheduled a delivery without checking with me first. Technician brought incorrect battery and was seemingly unfamiliar with and did not have the proper tools to work on my vehicle. I would avoid 1-800-Battery at all cost; amateur, unprofessional and clearly poorly managed.”

Helpful Report

Posted 2 years ago

“There was a complete breakdown in communication my experience. The window in which the battery was to be replaced was 2-4. Around 4 I started calling. Left a message, texted and waiting for over 20 minutes on hold. Never heard a word. Finally at 6 I heard from the contractor. Waited all day and finally got a new battery after 7:00. Communication with the customer is important.”

Helpful Report

Posted 2 years ago

“the service person was great; however, he did not have the top of line die hard battery that we paid in advance for.”

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Posted 2 years ago

“After your service I am still with the same problem”

Helpful Report

Posted 2 years ago

“The gentleman stopped by on time, clearly had little to no training and had really cheap tool set. He brought a wrong battery and just stretched and pushed for things to fit Do not recommend”

Helpful Report

Posted 2 years ago

“Upon having been on the road ,wife called me and said that the battery was dead . She called this company and ordered a diehard gold battery for over? 300.00 with install. When I returned home I checked truck and found it not starting I checked battery and found it was a cheaper interstate battery. About $150.00 .turned out to be the starter. I called them to complain about what they installed and what I purchased and of course in their fine print they have option to install compatible battery if 1 I ordered was not available. Upon visiting a cpl local parts places for starter I see plenty of diehard gold batterys available. Company blows.”

Helpful Report

Posted 2 years ago

“I thought it was going to be a diehard battery but instead it was some unknown obscure brand.”

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Posted 2 years ago

“It was okay. I did get the battery replaced, but the battery was a different brand than what was advertised online when I purchased it and all they did was replace it. There was no testing of the old battery, no attempt to jump start the vehicle, and they didn’t register the battery with BMW.”

Helpful Report

Posted 2 years ago

“First I did not get the right battery I purchased, it was a different brand of battery never seen before that was installed, second they installed my battery in my car until the next day not as its promises in the app that it takes 3 hours of less for bringing to your place and installed. I do not recommend them and I will never buy from them anymore, too expensive for nothing. The technician just installed the battery and left, didn't check my car or at least try to see if everything in my car was working properly. No good service as promised.”

Helpful Report

Posted 2 years ago

“Ordered and paid for a Diehard platinum. They showed up with a regular generic battery. I canceled the order with my Credit Card”

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Posted 2 years ago

1-800-Battery is rated 4.3 based on 5,576 reviews