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1-800-Battery Reviews

4.3 Rating 4,505 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

4.3

Based on 4,505 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I gave two stars because the service arrived several hours late. The ETA would be useful if used honestly. The service provider only did the minimum and rushed me. I paid well over $300 for a battery that I'm not familiar with. I got no paper work, guarantee or anything else. I'm not very pleased with this serivce.”

Posted 1 year ago

“Paid for a Battery with delivery & installation, never showed up at scheduled time (1-3 pm). Called to see what was going on, was told to wait 2 more hours. They never showed up again. Now calling to set another Delivery Time for tomorrow...fingers crossed.”

Posted 1 year ago

“ETA was listed as 2 hours. Tech didn't arrive for 2 days, after multiple calls and promises that he was "on the way". Once he finally got here the installation was very quick and everything works fine.”

Posted 1 year ago

“I was promised and scheduled same day service to replace a dead car battery. However, after confirming the appointment, I was called (from a Personal cellphone, not a company phone number) and and told that the service would not happen until the next day. Unacceptable! Then, trying to cancel the order proved very difficult. I am unimportant.”

Posted 1 year ago

“UNRELIABLE. I paid for service and scheduled service. Nobody showed up. Nobody called to say they weren't coming. I called, nobody answered. I entered the chat, nobody responded. Apparently, nobody is on duty after 7:00 pm CST, but the automated phone attendant doesn't say that, it say please hold, someone will be right with you. Likewise, the automated chat attendant doesn't say that it's unattended after hours, it says somebody will be right with you. Showing up the next day with apologies for being "late" isn't good enough. Also, when I was contacted by "Reviews.io" and indicated a negative review would be forthcoming, it gave me no opportunity to list a number of stars, and it was fairly obvious that the review would not be posted. I therefore posted this review directly.”

Posted 1 year ago

“Made an appointment from 1p-3p. The technician did not text me until 305p, saying he was on his way. When I went in to see what the status was for the length of time it showed 23 minutes. At 340p I sent a text asking if he was coming. The response was YES. He showed up at 405p. He never apologized or made me feel as though my waiting for him mattered. He completed the battery replacement and was gone around 420p. If a new battery is needed in my 2nd car, I will find another company to replace it.”

Posted 1 year ago

“First of all your installer, Masood did a great job (5stars) I have called your company several times with no response via text or e-mail. All I wanted was some sort of invoice or bill of sale. ANSWER YOUR FRICKIN PHONES FOR CUSTOMER SERVICE. I do not recommend this company”

Posted 1 year ago

“The technician was amazing! The customer service and trying to reach someone from 1800 Battery was terrible. I started to think this was a fraudulent website and contacted my bank to dispute the charge. Just because of the stress of trying to reach someone and not getting a response; I will not be using this service again. I attempted to call (then used the texting option), and live chat. All three mediums of communication went unanswered.”

Posted 1 year ago

“First day was a no show with no communication. Second day I had to call to confirm anyone would show up. Was assured I’d hear something with in an hour. Two hrs later I got a text they were 4 min away. So with hardly any notice I finally got battery installed. I expected some credit/discount for inconvenience but didn’t receive anything. Will not use/recommend 1-800”

Posted 1 year ago

“Never showed up on the day of service. Technician went home for the day and I was never notified. They promised the technician would arrive at 8am the next morning and he was almost an hour late. Also very overpriced.”

Posted 1 year ago

“I probably would not use 1800B again. The battery showed up 3 and a half hours after the order. The battery showed up and was the wrong size. The tech had to go get the proper size and it took an extra hour. And it cost me $60 to get the tech in and out of the paid long term parking lot because they didn’t communicate properly with office to bring the proper battery in the first place.”

Posted 1 year ago

“Technician not very knowledgeable. Said it was my starter that was bad. With further investigation and expense it turned out to be the battery all along.”

Posted 1 year ago

“No testing.”

Posted 1 year ago

“I called in last Tuesday to order a new hybrid and 12v battery for my mom's Prius V. I was told that they would order the hybrid battery and it should arrive within a day or two. They even scheduled an installation on Friday. Weirdly enough a technician called me on Thursday telling me they would be available to install the battery that day. I was surprised that they were able to get it done sooner than scheduled. However, it turned out that they had the 12v battery in stock so they came by to install that but not the hybrid battery. I called 1800battery to find out what was going on with the hybrid battery install. Turns out that the order was "still being processed" and that it would come at earliest on Monday. I called in today (Monday) and was informed that that they just received a tracking number today and the battery would be arriving this coming Friday. Hopefully there won't be any further delays. I just wish they did a better job communicating install times with their customers so they can know when to reasonably expect services to be completed. Also, if they run into any delays they should do a better job communicating those to their customers. If I didn't call in I would not have received any updates and expected them to arrive at their originally scheduled time. Kind of disappointed at the moment, but if the installation goes well and the battery performs it is still a better economical option than going to get it done at the dealership. Fingers crossed.”

Posted 1 year ago

“When the technician arrived, he was efficient, friendly, capable and fast. Unfortunately, he arrived nearly two and a half hours after my "window": I was told he would be there by 8:18 a.m. and he arrived after 11:35 a.m. Before he arrived, I spent a long time on hold on my cell phone - which I could not charge because my car battery was dead - trying to get confirmation that he was actually on his way, since he was so late. If your original email had said to expect him after 11 a.m., I would not have been sitting in a hot car on asphalt for all those extra hours. I would have gladly shown up at around the time I should have actually expected him...and would not have dealt with illness caused by heat exposure. It is far better to underpromise and overdeliver, than to overpromise and underdeliver when your entire business is based on helping people who are stranded with a dead car.”

Posted 1 year ago

“Highlights from the Business CERTIFIED_PROFESSIONALS SPEAKS_SPANISH FREE_ESTIMATES AVAILABLE_BY_APPOINTMENT DISCOUNTS_AVAILABLE SATISFACTION_GUARANTEED Review Highlights “Woke up to a dead battery, Jose Lara came within the approximate time and replaced my battery within 5minutes.” in 3 reviews “They could acquire my battery for my 74 VW bus and could have put it in within a few hours at my home.” in 2 reviews “Afterwards, an email and text message was sent to me to confirm that my order was placed.” in 5 reviews Location & Hours Map 3857 Birch St Ste 230 Newport Beach, CA 92660 Edit business info Amenities and More Staff wears masks Accepts Credit Cards Accepts Apple Pay Accepts Cryptocurrency Help Improve Yelp What's the price range? Ask the Community Ask a question Yelp users haven’t asked any questions yet about 1-800-Battery. Recommended Reviews Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Learn more. Overall rating 38 reviews 5 stars 4 stars 3 stars 2 stars 1 star Yelp Sort Filter by rating Search reviews Search reviews Ed R. South Jordan, UT 01 8/7/2022 Car battery was dead, and could not be boosted or jumped. Scheduled replacement service online for noon-2pm that day, for either an AC Delco, or Die Hard battery for the car, can not remember which. At 2:30 I called to check progress, or reschedule of appointment. They said he was running late, and it was now scheduled for 4pm. At 4:30, called again, and they said he was on his way, and should be there by five. He showed up a little after 6pm! I was just glad to have the car running again. However, instead of the batteries named, it was some make that I never heard of, and could not find on the internet. The repairman said it was just as good as the name brand, and I accepted his word. The mechanic was very nice and helpful, and obviously stressed, since he was the original noon to two appointment, and had worked solid all day. My beef is twofold. They scheduled an appointment they could not keep. I could have gone with other sources. Instead, I sat around all afternoon waiting. All they had to do was schedule me after 4pm, and I would have accepted it. Substituting a no name generic battery for the ones listed, is not acceptable. will have to see how long it lasts. The two star rating is only because the repair man was good, and helpful.”

Posted 1 year ago

“A little disappointed. I was informed my hybrid battery for a Prius V would be arriving today. In fact, the install was scheduled for today at 4. I just called customer service and was informed that the order was still being prepared and would be installed this following Monday at the earliest. I think it is very important to give customers accurate times for service. I can update this review after the install happens. Hopefully it will actually happen on Monday and won't be further delayed.”

Posted 1 year ago

“The Overall customer service experience was very good and the technician was excellent and highly qualified. However, the actual coordination of my appointment was handled very poorly. I initially booked an appointment for Thursday 7/28 during the hours of 4 pm-6 pm PDT. The technican was not able to show up, which would normally be fine except I was never notified by 1-800 Battery and their offices were closed when I called to confirm. Then I followed up with 1-800 Battery on Friday 7/29 to coordinate another appointment. I was told that a technician would be able to arrive on Saturday 8/1 between the hours of 8 am - 10 am PDT, I had also told the person on the phone that I specifically needed it done in the morning as I had lunch I had to get to. When Saturday came around the technician did not show up and I once again did not receive a notification from 1-800-Battery so I had to call again and schedule an appointment for Monday at 10:00am. I believe 1-800-Battery needs to learn how to coordinate with their technicians better and not offer times they will not be able to commit to, when I pointed this out to them I was told I was in an area that was "out of the way" and they had trouble getting coordinating with a technician in my area. While I can empathize the first appointment was listed as open in the 1-800-Battery calendar and I provided my location so there was no ambiguity there. Additionally, after my first appointment was missed I would expect my next one to be treated a little bit better but the second one was also missed. I would also recommend that 1-800-Battery be better about notifying customers when Appointments will be missed as well as have staff available during the hours when Technicians are active so that I a client needs to call in regarding a missed appointment a new one can be coordinated immediately rather than having to wait until the next day. I will say that on Monday the service was handled very well I received a text notification when my technician was heading towards me and when he arrived. Additionally, the Technician that did deliver my battery and installed it was excellent and very professional.”

Posted 1 year ago

“I was able to get same day service. However, it took over 5 hours for them to arrive and they were not able to properly install my battery. I had to go to the dealership the next day to have it installed.”

Posted 1 year ago

“Service technician was not prepared for under the seat battery, I had to lend him a tool and the battery was not a Die Hard as shown when ordering online, it was a less expensive Exide. Also had to assist him in lifting the battery out of the compartment, so not very happy with my experience.”

Posted 1 year ago

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1-800-Battery is rated 4.3 based on 4,505 reviews