1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,841 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,841 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“ETA was 60-80 min and they didn’t come until the next day. I tried reaching out to customer service and there was no answer”

Helpful Report

Posted 2 years ago

“I ordered a Die Hard Gold battery and got a FVP battery, the price of the Die Hard I ordered was about $40.00 more than the FVP battery I got. I called and complained and was told a claim will be filed. Never heard anything.”

Helpful Report

Posted 2 years ago

“Original appointment was scheduled for 8 -10 am. No one showed by 11 am so I called. Turns out technician never responded. They had to get another technician who couldn't come to my home until 5-6 pm. When no one arrived by 6:45 pm I called again and threatened to cancel. Technician arrived at 7:30 pm. The technician was excellent but overall scheduling service was dreadful. I would never recommend doing business with 1800 Battery.com”

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Posted 2 years ago

“Unfortunately, 24hrs after having them jump my car and help with a battery that was installed 5 months ago; the battery is dead again despite charging it for an hour and driving it for 45 minutes to recharge. The technicians have been nice and on time, but the overall service has not been reliable.”

Helpful Report

Posted 2 years ago

“Order # 51237. Had 8 am - 10 am window. Did not receive service until after 12 pm. (Install tech was quick once on site). Did not receive any warranty info for battery, no box as tech simply pulled from back of his trunk Exide SX-H5/L2/47. This did not match what was shown on initial order sheet so not sure if correct. Also 2 confirmation emails showed price of $201..99 47H , second email showed battery price of $289.99. i called customer service, waited on hold for over an hour, finally left vm for callback and have not received any followup call as of 23 hours later. Again, no issue with tech once on site but not sure about what i bought vs what i received along with wasted morning waiting to get service.”

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Posted 2 years ago

“The technician was great, though he showed up later than expected. Bought the wrong battery.”

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Posted 2 years ago

“was in contact with support at 11 am to schedule someone to come out. scheduled any time between 4-6. at 6pm i called foran update and was on hold for 2 hours with nobody answering the help texts. sub contractor called at 8:00 and came at 9pm.”

Helpful Report

Posted 2 years ago

“Very disappointing experience. The technician was very nice but was sent with a battery that did not fit the car. The tech contacted the "office" and they said the car required a specific OEM battery and Battery.com could not purchase said battery from its suppliers. Therefore, the entire effort was useless and remained with a dead battery. Battery.com refunded the price of the battery but did not refund the trip expense. Since the contract was to replace a battery and they could not provide the proper battery, I would think the entire expense should be negated. Called to ask for full refund and nothing was done to provide customer satisfaction. Not a good way to build a business.”

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Posted 2 years ago

“Scheduled an appointment on a Saturday morning for the following morning for the 8am-10am window. Waited around Sunday morning for the tech to show up and when they had not by 1030am, I called. Sat on the line for 30 mins before finally getting someone to inform me that there was not a technician available in the area for the day I was scheduled for. Took another 24 hours for someone to show up. The technician was was great and quick. This was the only positive of my experience with 1 800 battery.”

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Posted 2 years ago

“At 2pm there were no other appointments for a battery replacement for same day so I chose an appointment for the following day at 8am. The following morning, no showed up. No calls, no email updates. I had to reach out to customer service. By 11am they finally responded and said the earliest they could get someone out to my house was 5pm to replace the car battery. There shouldn’t be available appointments online at 8 am when there is no one available until 5pm.”

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Posted 2 years ago

“took way past the deadline that i chose ….they had a hard time to find a common battery ……. and way overpriced”

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Posted 2 years ago

“2/5 It's ridiculous that your website allows appointments for times that you don't accept. At 2, I made an appointment for 6 that day. No one contacted me to let me know that the appointment would not be honored. When I called at 7, you kept me on hold for an hour and never answered. That being said, when the appointment was rescheduled it was honored punctually and my car was serviced satisfactorily. So you avoid one star.”

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Posted 2 years ago

“I was happy with how fast the delivery and installation were BUT double the price of a battery from any auto part store was not worth it to me. I should have just Ubered to the nearest auto parts store and installed it myself. I would not recommend it to my friends.”

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Posted 2 years ago

“Very poor communication.Did not respond to text or voice mail.Waited 30 min on phone.Never answered.Have not received warranty or receipt.”

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Posted 2 years ago

“Super responsive, the techs are awesome. Turns out I did not need a battery. Had to pay the $100 fee for the tech visit, which is completely fine. It’s now like pulling teeth trying to get a refund issues. Have left texts, voice mails, and emails with no response. Again, the response time and techs they send are absolutely excellent”

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Posted 2 years ago

“Waiting in refund for 20 days. My card was charged, driver came but battery brought was not compatible with the car. Have been waiting for a full refund unsuccessfully.”

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Posted 2 years ago

“I'm waiting for my refund since the battery needed to be replaced. It also took far too long to get the call scheduled (4 days) with multiple no-shows without a call. The attendant on chat was helpful in the end, but it wasn't a great experience overall.”

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Posted 2 years ago

“I AM NOT HAPPY WITH MY TRANSACTION BECAUSE I SHOULD RECIEVED MY ORDER DIEHARD BRAND 95R-H9 36 MONTH AGM PLATINUM WARRANTYGOLD BATTERY SIZE H9 FOR $332.99 TOTAL OF $361.99 PLUS $30.00 COUPON INSTEAD THEY SENT DIFFERENT BRAND NOT SEALED NO PLASTIC COVER OF POSITIVE POST I WANT NEW SEALED DIEHARD BRAND I ORDERED SHOWS ON THE PHOTO OR FULL REFUND”

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Posted 2 years ago

“Missed scheduled install by being 6 1/2 hours late.”

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Posted 2 years ago

“Had an unpleasant experience with 1-800-Battery. The technician did not arrive on time, had to place multiple calls before he was on his way. They asked for more money just before arriving at the location. The tech came in his private car, no id, no uniform. Overall, I am not happy with their service and customer support.”

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Posted 2 years ago

1-800-Battery is rated 4.3 based on 5,841 reviews