1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,580 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,580 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Highlights from the Business CERTIFIED_PROFESSIONALS SPEAKS_SPANISH FREE_ESTIMATES AVAILABLE_BY_APPOINTMENT DISCOUNTS_AVAILABLE SATISFACTION_GUARANTEED Review Highlights “Woke up to a dead battery, Jose Lara came within the approximate time and replaced my battery within 5minutes.” in 3 reviews “They could acquire my battery for my 74 VW bus and could have put it in within a few hours at my home.” in 2 reviews “Afterwards, an email and text message was sent to me to confirm that my order was placed.” in 5 reviews Location & Hours Map 3857 Birch St Ste 230 Newport Beach, CA 92660 Edit business info Amenities and More Staff wears masks Accepts Credit Cards Accepts Apple Pay Accepts Cryptocurrency Help Improve Yelp What's the price range? Ask the Community Ask a question Yelp users haven’t asked any questions yet about 1-800-Battery. Recommended Reviews Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Learn more. Overall rating 38 reviews 5 stars 4 stars 3 stars 2 stars 1 star Yelp Sort Filter by rating Search reviews Search reviews Ed R. South Jordan, UT 01 8/7/2022 Car battery was dead, and could not be boosted or jumped. Scheduled replacement service online for noon-2pm that day, for either an AC Delco, or Die Hard battery for the car, can not remember which. At 2:30 I called to check progress, or reschedule of appointment. They said he was running late, and it was now scheduled for 4pm. At 4:30, called again, and they said he was on his way, and should be there by five. He showed up a little after 6pm! I was just glad to have the car running again. However, instead of the batteries named, it was some make that I never heard of, and could not find on the internet. The repairman said it was just as good as the name brand, and I accepted his word. The mechanic was very nice and helpful, and obviously stressed, since he was the original noon to two appointment, and had worked solid all day. My beef is twofold. They scheduled an appointment they could not keep. I could have gone with other sources. Instead, I sat around all afternoon waiting. All they had to do was schedule me after 4pm, and I would have accepted it. Substituting a no name generic battery for the ones listed, is not acceptable. will have to see how long it lasts. The two star rating is only because the repair man was good, and helpful.”

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Posted 3 years ago

“A little disappointed. I was informed my hybrid battery for a Prius V would be arriving today. In fact, the install was scheduled for today at 4. I just called customer service and was informed that the order was still being prepared and would be installed this following Monday at the earliest. I think it is very important to give customers accurate times for service. I can update this review after the install happens. Hopefully it will actually happen on Monday and won't be further delayed.”

Helpful Report

Posted 3 years ago

“The Overall customer service experience was very good and the technician was excellent and highly qualified. However, the actual coordination of my appointment was handled very poorly. I initially booked an appointment for Thursday 7/28 during the hours of 4 pm-6 pm PDT. The technican was not able to show up, which would normally be fine except I was never notified by 1-800 Battery and their offices were closed when I called to confirm. Then I followed up with 1-800 Battery on Friday 7/29 to coordinate another appointment. I was told that a technician would be able to arrive on Saturday 8/1 between the hours of 8 am - 10 am PDT, I had also told the person on the phone that I specifically needed it done in the morning as I had lunch I had to get to. When Saturday came around the technician did not show up and I once again did not receive a notification from 1-800-Battery so I had to call again and schedule an appointment for Monday at 10:00am. I believe 1-800-Battery needs to learn how to coordinate with their technicians better and not offer times they will not be able to commit to, when I pointed this out to them I was told I was in an area that was "out of the way" and they had trouble getting coordinating with a technician in my area. While I can empathize the first appointment was listed as open in the 1-800-Battery calendar and I provided my location so there was no ambiguity there. Additionally, after my first appointment was missed I would expect my next one to be treated a little bit better but the second one was also missed. I would also recommend that 1-800-Battery be better about notifying customers when Appointments will be missed as well as have staff available during the hours when Technicians are active so that I a client needs to call in regarding a missed appointment a new one can be coordinated immediately rather than having to wait until the next day. I will say that on Monday the service was handled very well I received a text notification when my technician was heading towards me and when he arrived. Additionally, the Technician that did deliver my battery and installed it was excellent and very professional.”

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Posted 3 years ago

“I was able to get same day service. However, it took over 5 hours for them to arrive and they were not able to properly install my battery. I had to go to the dealership the next day to have it installed.”

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Posted 3 years ago

“Service technician was not prepared for under the seat battery, I had to lend him a tool and the battery was not a Die Hard as shown when ordering online, it was a less expensive Exide. Also had to assist him in lifting the battery out of the compartment, so not very happy with my experience.”

Helpful Report

Posted 3 years ago

“Terrible communication. Customers should not have to babysit your services. ASAP 2-3 hours doesn't mean show up nearly 6 hours later . Stay in contact with customers, update them frequently if you're delayed for any reason - otherwise you look disinterested and unprofessional.”

Helpful Report

Posted 3 years ago

“I did not receive much of the service stated on the website. I was told that the battery would be delivered in 2 hours, and it did not arrive until 3 hours. I was expecting to get info tracking the delivery. None was provided. The old battery was to have been tested prior to replacement. It was not tested. The service technician was not a company employee. He was an employee of another company subcontracted by 800 Battery. Would not recommend this company.”

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Posted 3 years ago

“THE only issue I had was the person who answered the call, did not speak clear nor give precise instructions as to what will be done”

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Posted 3 years ago

“After two attempts and need inconveniencing a friend to drive me round trip to where my car was stranded, the THIRD attempt and waiting for over three hours between 8am-and after 11am, a tech finally arrived. Between all the appointments and cancellations, I spent over 12 HOURS on getting a battery replaced. A battery that cost significantly more than if I would have gone into a local battery store. I became so skeptical and suspicious about this company that I double checked this company on google to make sure I hadn’t been scammed. It was a very nerve racking experience.”

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Posted 3 years ago

“I spoke with Al initially. He was helpful. An appointment was set up for 10:00 - 11:00 the next morning. The install tech said he was running late and would make it as soon as possible.. After some time I called and he said he has been dispatched to other appointments "the other appointments have been waiting" . He advised me to go home and wait for his call. I received a call to meet him "he was on his way". When he showed up, he presented two batteries that were too small to effectively start the diesel. He insisted these batteries were "ok". I know the correct battery and this was not it. He called in his manager told him to install the incorrect battery. Wasted day. I checked in with Al, he said a refund would be processed. As of now I have not received a refund.”

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Posted 3 years ago

“It took 5 hours for the installer to show up. I selected As soon as Possible option,”

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Posted 3 years ago

“1-800-battery promised an 8 AM to 10 AM window. It’s 10:35 AM now and their installer has yet to arrive. Annoying”

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Posted 3 years ago

“My first battery died soon after I got it. The company charged me full price for the second battery and has yet to reverse it, even though it was covered under warranty. They also showed up five hours late.”

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Posted 3 years ago

“I have reached out to your company about a dead battery and never had a response. We live in Brookfield Wisconsin and need this battery replaced…W J Medlen.”

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Posted 3 years ago

“First of all your website doesn't say that you are close certain hours it act as if you open 24/7 secondly your customer service”

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Posted 3 years ago

“Albert the tonsite technician was great, but the communication through dispatch was not so great.”

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Posted 3 years ago

“Really bad experience with this company. Kept promising that the technician would show up after three days and I was just about to cancel the whole transaction. And told the representative that I was pisssed about being jerked around for three days and they finally sent someone at 8PM on a Sunday night. Never again. If you advertise that your company serves Sarasota FL then why did the guy have to drive an hour to get to me. Because you don’t have anybody actually in Sarasota. So I was lied to from the beginning. Bad way too do business.”

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Posted 3 years ago

“Tech arrived after dark and had difficulty finding the tools to do the job. He seemed distracted and had difficulty removing old battery and installing new one. He did not connect the positive cable correctly and when driven to the deanship for service it was noted that this was draining the charge on the new battery.”

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Posted 3 years ago

“Technician arrived 3.5 hours after appointment window. Noticed they were sent out with the wrong battery and had to go to a local store to purchase the correct one while I waited. Returned with a lesser quality batter with significantly fewer CCAs than the one I had ordered, and then left me to deal with customer support to get a partial refund for a battery that will likely not hold up to the cold environment I live in. Very unhappy.”

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Posted 3 years ago

“Told them I had an alternator problem and needed a tow truck. Sent out a battery charger instead to no avail (predicted). The responder was very nice and understood the situation and apologized. The dispatcher didn't care. And the fee noted ($75) eventually became $81 due to "mileage". Not a good initial experience.”

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Posted 3 years ago

1-800-Battery is rated 4.3 based on 5,580 reviews