1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,691 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,691 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I wasn’t pleased with the service. The battery was ok but the person who changed it left loose pieces, didn’t put all the screws back, and besides that he stole a windshield sunshade that I had in my van.”

Helpful Report

Posted 1 year ago

“Car now has non functional turn signals and windshield wipers after battery replacement.”

Helpful Report

Posted 1 year ago

“Be Leary of the pricing quoted for installation with this company because the technician comes and immediately says that I’m gonna have to pay another 70+ dollars for “set up” of a Battery. All fees should be expressed up front and not hold us at ransom”

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Posted 1 year ago

“Not intirely impressed with results as it turns out service tech didnt know were battery was in my BMW and wasnt entirely sure about battery programming. Now I have to go and get battery programed at dealership wich I should have just went to in first place and paid dealership pricing.”

Helpful Report

Posted 1 year ago

“If I was grading my experience, I would give the scheduling a "D-", the product a "see me after class", and the service tech an "A". I had requested a 9 AM to 11 AM service window. At 11:15 AM, I had received no contact other than an two near identical emails saying my order had been changed to "Driver Assigned/Pickup". I called and was informed the tech had yet to pick up the battery and they would arrive in about 45 minutes. At 12:45 pm, I received a text from the tech saying he'd be in the area around 3:30. At 3 PM, I received another text, this time from a tracking service saying "1-800-Battery is on the way and should arrive in about 5 hours." The tech arrived at 3:30 with a battery that was unrepresented on the 1-800-Battery website. After a little digging, I had found in the FAQs that this might happen. This should have been in plain, easy to identify language on the order page. Then, by showing my a "DieHard" battery on the confirmation page, again with no asterisk, I had been misled into thinking I would receive that exact battery. The battery substitute clause was found after the order was placed. I was fully satisfied by the tech. He changed the battery as if he had been under that exact car's hood a hundred times. No parts were fumbled, and the work was completed in a timely manner.”

Helpful Report

Posted 1 year ago

“Based on 1-800-Battery's information for my vehicle make model and year I picked an appropriate battery based on the three presented and set up an appointment to have the installation done a couple days later in the 8 to 10 AM time slot. A day or so later I received a call from 1-800-Battery saying the battery was not the right one despite the fact it was shown on their website for my car and I needed to pay an additional $97 for te correct battery which I did. On the day scheduled for installation I was told the installer had to go pick up the battery and would be late despite the fact it was 2 days after I had paid the $97. He finally arrived around 11:00 and proceeded to replace the battery. Upon completion of the installation I was toldby the installer who had no paperwork for me that I would receive an email with the warranty information on the battery. To date I have received nothing from 1-800-Battery and I have been trying to contact them as several days after installation i have found multiple parts from my car that were removed during the battery installation and never reinstalled. I am currently trying to have the installer return to complete the work and obtain the warranty. So far I am very disappointed.”

Helpful Report

Posted 1 year ago

“Ordered the battery at 3:24pm and it was advertised on the site someone could install it in 1hr and 1 minute. I still chose the 3pm to 5pm window. Installer never showed until 7PM. Took less than 10 minutes to install which was great but scheduling and dispatching was horrible.”

Helpful Report

Posted 1 year ago

“I submitted my request at 9AM online for delivery and installation of a car battery. At the time, the website was showing an ETA of 3 hours and 3 minutes. The technician did not arrive until almost 5:45PM and stated he was only supposed to deliver the car battery. Luckily, the technician was nice enough to stay and install the car battery, but after he finished the installation and tested the battery, it was not testing well, so I may now be stuck with a bad battery. Would not use the service again.”

Helpful Report

Posted 1 year ago

“Not good batteries. The replacement wasn't my original”

Helpful Report

Posted 1 year ago

“I called for car battery at 10:45 AM because website said delivered in 90 minutes. Operator told me he will put me in 11 AM to 1 PM timeslot but will arrive before then. Will get email updates on status. At 12:30 still no battery and no email updates. I called back and he says drivers picking up battery and will be there by 1pm. I called back at 2:30 PM. Still no battery. Still no email updates on status. I talk to operator and put on hold for four minutes and then disconnected. I have to call back. Now I am told driver is close but has a FLAT TIRE, REALLY??? At 5 PM still no battery, still no email updates. I called to CANCEL my order, this is ridiculous. I am told at this point he is on your street. Will be at your house in a few minutes. An hour and a half battery delivery/install turned out to be a SIX HOUR AND 15 MINUTE wait. What a shame. If delivered in a reasonable amount of time and email updates rating would be better. I did this to same time. I could've driven somewhere and picked up the battery myself and save time and money.”

Helpful Report

Posted 1 year ago

“Process started out ok. Ordered battery and asked to have it installed. The installation request was 8-10 am on on 6/7/24. Battery ordered 6/6. Order was processed promptly and delivered within 2 hours (with notice that battery may be delivered prior to installation tech arriving. On 6/7, allotted time comes and goes. Follow-up call made 11 ish. Person indicated the tech shouldn’t picked up item too early and shouldn’t have just dropped the battery without installing and would arrange for an installation ASAP. At 1:30 pm (6/7) I received a follow up Call to determine if installation tech has reached out to me. When advised that I still hadn’t heard from anyone, caller indicated they would attempt To track down tech and call me back. As of 1:45 pm (6/7) I still haven’t heard from tech regarding an installation that was supposed to occur NLT 10:00 am. Completion of service leaves much to be desired.”

Helpful Report

Posted 1 year ago

“I ordered a replacement and they came and replaced it right away. Six months later the battery died. Calls and messages were not answered. I had to buy another one. A week later, via chat, they offered to pay another $100 to come and replace it under warranty... and how much more to pay??”

Helpful Report

Posted 1 year ago

“Tech started at wrong house with my neighbors hood up...after installing my battery ...tech said I owed him 50.00...wrote check....then called 1 800 Battery to ask if this was correct...Representative told me stop payment on check as I had already paid for installation....tech calls me NEXT day to ask why I stopped payment...spent extra charge from bank 36.50 to stop payment ....not a good experience”

Helpful Report

Posted 1 year ago

“Battery was the correct Amperage, but the wrong physical size for the car. This meant that the technician had to spend several hours trying to squeeze it in to the battery box (the problem probably being the shoulder was too high compared to the OEM unit). So the battery is installed, but the protective cover plate is unable to be screwed down properly, and the anti-movement support bracket is not installed at all. The technician did his best, but the overall job was not satisfactory. At least the car starts and goes properly!”

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Posted 1 year ago

“A bit expensive and the employee that installed the battery was a bit rude to my girlfriend, overall though 1-800-Battery did the job of coming to my car and installing the battery same-day as my purchase.”

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Posted 1 year ago

“The service, when I got it (car battery replacement) was fine but delivery time was missed by over 3 hours & text/phone msgs never answered so I had to stay on phone for 20+ mins the 2 times I called to find out status. First response was tech would be on site in 45 mins and 90 mins later when I got back in touch, they told me he was nearby. Would be helpful if they gave me or tech contact #”

Helpful Report

Posted 1 year ago

“Though the technician was thorough, I waited 10+ hours for the service call. And while I was waiting, I tried both calling and texting and couldn't get a real human to respond. For the amount of money I spent, there should have been someone who could answer my calls.”

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Posted 1 year ago

“I scheduled an appointment this morning. I had to go to work but my car was easily accessible as were my keys. I had someone who could serve as a proxy. And I was also available to chat. However, the technician Robert H. refused to replace my battery and said he was going to charge me a fee bc I was not there. I went back to the website and all communications and didn't see this condition noted anywhere. The worst part is how rude and inflexible the technician was. He wasn't nice about it at all and was clearly not even listening to the information or answers I gave, as he was saying he could not access the car. I was excited to try this service but was super let down. No one communicated next steps so I had to call to request a refund. Bottom line, really poor communication all the way around.”

Helpful Report

Posted 1 year ago

“Went online paid for the battery. According to the email that was received after payment, it showed that the technician would arrive with 2 hours and 3 minutes, but never showed. I sent a text meassage asking for an ETA, no response. I tehn called the next day and waited on hold for at least 30 minutes. The rep advised me that I would be receiving a text within a few minutes of status of the technician, and I waited, no text. I then called back a couple hours later and the rep stated that the technician was picking up the battery, and then will be on his way to my location. I gave the rep the gate code and building number and he said that he was relaying it the technician. I received a text about 30 minutes later indicating that the tech had arrived, with the description of his vehicle, I noticed that vehicle driving in to the complex and right past my location where I advised the rep that I was. I waited, thinking that he was turning around. I waited another 15 minutes, then called back. While on hold I walked the entire complex, finally locating the tech at another vehicle that wasn't even the same color as mine nor the same year. Finally got he battery replaced. I don't think I'll be using them again.”

Helpful Report

Posted 1 year ago

“Giving 2 stars because the guy that installed the batteries each time was professional and very courteous. The issue is I've purchased two batteries within the last two years and the first one was dead at the 17 month mark, and more recently the battery only lasted 8 months. I was given every excuse why I couldn't get a refund, so I tried using them again, and like I stated earlier, the battery is dead at 8 months. I'll try again for a replacement battery, but if I get the run around again I'll never use them again. I don't believe these are new batteries as advertised.”

Helpful Report

Posted 1 year ago

1-800-Battery is rated 4.3 based on 5,691 reviews