1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,693 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,693 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I purchased a battery that was to be installed between 1 - 3 on the day of purchase. It was finally installed at around 2 the next day. the chat room assistant first told me it would be installed on the first day within 30 minutes (it was after 3). He never showed up. The second day, I asked when i might expect him at was told between 10 and 11. when he did not arrive I again queried, and was told within the hour. Finally, at 2 o'clock he arrived.”

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Posted 1 year ago

“Came almost 3 hours late never said anything to give me a heads up. Installation was fine. Would use a different vendor next time. Wouldn't recommend”

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Posted 1 year ago

“Tech was nice and did new battery install, but settings were messed up after I was advised settings would be saved. Cannot use remote on car, as it no longer works, steering wheel features don’t work either and driver window no longer works. All they had to do was come out to correct but won’t do it.”

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Posted 1 year ago

“Person showed up with out tools to remove and install battery. Was told that initial test would be made to battery and it was not. After install then given option to take out and put back old battery when vehicle still would not start. They did install new battery but not provided analysis as dispatch told us. We are over 70 and expected experts to help us.”

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Posted 1 year ago

“Used the app and ordered battery based on vehicle type and battery the app said I needed. It was wrong battery and they still charged me $100 for cancellation even though it was not my mistake.”

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Posted 1 year ago

“Communication was poor. Technician did not show up during initial window and was an hour late to the rescheduled time the next day.”

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Posted 2 years ago

“service was great but battery installed was NOT the one I paid for, so OVERCHARGED. Complained but no response from company.”

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Posted 2 years ago

“The service was great, the service technician was great, the battery I received is great. BUT, I bought and paid for a Diehard battery, and I received an AC Delco battery, which should have been about $40 or so cheaper when I priced the batteries online. When I asked the technician about it (who, again, was fantastic) he said that he just picks up what they ordered for him. When I filled out an online contact form from your website, complete with photos of my order and the installed battery, I received no response. I feel badly because the service was really great, but I feel like I had a bait and switch.”

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Posted 2 years ago

“The "new" battery their vendor installed last barely a year. Be wary.”

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Posted 2 years ago

“This is a great service in that I was able to get my battery replaced within a matter of hours right outside my home. However, the technician that was dispatched did not test my battery and didn't seem to know what I was talking about when I asked him about it. He responded that he was only told to replace the battery. He also had no clue what I was talking about when I asked him about a process that I was told would be done so that my car wouldn't give me a thousand error messages until I could have the battery programmed later. He popped the old one out, installed the new one and said goodbye in a matter of minutes. I can say that he was efficient. Car is running. I'll just never know if I actually needed my battery replaced.”

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Posted 2 years ago

“The service technician was wonderful (Doc Brown’s) he arrived on time and assessed my battery situation. He determined I didn’t need a new battery, since it was only 1 yr old but just a jump, which he did and I’ve not had any trouble since then. The problem came when he submitted his claim as only a jump start for $100. I had already prepaid via my credit card for a new battery $311 and he told me that I would need to follow up with the company to make sure I got my $211 credit. I have contacted the company several times but still have not received my credit 3 weeks later. Unfortunately I’m having to get my lawyer involved to try and rectify the problem.”

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Posted 2 years ago

“Your technician was excellent. However you failed to keep me up to date on the status of the order. When I placed my audience I was told it would be less then 3hrs it took almost 9hrs for the tech to arrive. It took the tech 5min to do the job.”

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Posted 2 years ago

“The technician was awesome, knowledgeable and courteous, The only thing I didn’t appreciate was the door dash , He picked up two car batteries had them placed side by side in his car and it took 15 minutes to make sure that I got the right battery. (Not to mention that presentation looked rough) I was under the impression and according to your advertisement that driver would come with battery and it was an un marked vehicle ?! He had Uber advertised in the front of vehicle…I was looking for 1-800 battery truck , I thought it was handled very poorly and very pricey , but I was very desperate- I will plan accordingly next time and will not refer , cuz this whole ordeal would creep out my friends.”

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Posted 2 years ago

“I paid for the battery and install the day before! My technician was scheduled between 8:00 and 10:00am and didn't show up until after 11:00 which made me late for work and I tried repeatedly to reach someone on line but failed to get any help! I will say that once I called the telephone number provided on the website the gentleman got in touch with the tech and gave me an update!”

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Posted 2 years ago

“The technician came earlier than the time I had scheduled on your website, which was inconvenient since I was working. He replaced the battery and my car still would not start. He said he did not test the old battery, which I thought your website said would be done before replacement. I wound up having my vehicle towed to be checked out and am not sure I needed the new battery.”

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Posted 2 years ago

“ETA was 60-80 min and they didn’t come until the next day. I tried reaching out to customer service and there was no answer”

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Posted 2 years ago

“I ordered a Die Hard Gold battery and got a FVP battery, the price of the Die Hard I ordered was about $40.00 more than the FVP battery I got. I called and complained and was told a claim will be filed. Never heard anything.”

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Posted 2 years ago

“Original appointment was scheduled for 8 -10 am. No one showed by 11 am so I called. Turns out technician never responded. They had to get another technician who couldn't come to my home until 5-6 pm. When no one arrived by 6:45 pm I called again and threatened to cancel. Technician arrived at 7:30 pm. The technician was excellent but overall scheduling service was dreadful. I would never recommend doing business with 1800 Battery.com”

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Posted 2 years ago

“Unfortunately, 24hrs after having them jump my car and help with a battery that was installed 5 months ago; the battery is dead again despite charging it for an hour and driving it for 45 minutes to recharge. The technicians have been nice and on time, but the overall service has not been reliable.”

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Posted 2 years ago

“Order # 51237. Had 8 am - 10 am window. Did not receive service until after 12 pm. (Install tech was quick once on site). Did not receive any warranty info for battery, no box as tech simply pulled from back of his trunk Exide SX-H5/L2/47. This did not match what was shown on initial order sheet so not sure if correct. Also 2 confirmation emails showed price of $201..99 47H , second email showed battery price of $289.99. i called customer service, waited on hold for over an hour, finally left vm for callback and have not received any followup call as of 23 hours later. Again, no issue with tech once on site but not sure about what i bought vs what i received along with wasted morning waiting to get service.”

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Posted 2 years ago

1-800-Battery is rated 4.3 based on 5,693 reviews