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1-800-Battery Reviews

4.3 Rating 4,506 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

4.3

Based on 4,506 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm waiting for my refund since the battery needed to be replaced. It also took far too long to get the call scheduled (4 days) with multiple no-shows without a call. The attendant on chat was helpful in the end, but it wasn't a great experience overall.”

Posted 1 year ago

“I AM NOT HAPPY WITH MY TRANSACTION BECAUSE I SHOULD RECIEVED MY ORDER DIEHARD BRAND 95R-H9 36 MONTH AGM PLATINUM WARRANTYGOLD BATTERY SIZE H9 FOR $332.99 TOTAL OF $361.99 PLUS $30.00 COUPON INSTEAD THEY SENT DIFFERENT BRAND NOT SEALED NO PLASTIC COVER OF POSITIVE POST I WANT NEW SEALED DIEHARD BRAND I ORDERED SHOWS ON THE PHOTO OR FULL REFUND”

Posted 1 year ago

“Missed scheduled install by being 6 1/2 hours late.”

Posted 1 year ago

“Had an unpleasant experience with 1-800-Battery. The technician did not arrive on time, had to place multiple calls before he was on his way. They asked for more money just before arriving at the location. The tech came in his private car, no id, no uniform. Overall, I am not happy with their service and customer support.”

Posted 1 year ago

“The installer Sammy was very good. However, It took numerous calls, texts, chats etc., over the course of 5 days to finally get the replacement scheduled.”

Posted 1 year ago

“Battery ordered for what appeared to be a valid delivery time on 12/23. No contact from 1-800-Battery at all. Contacted them on 12/24 when it was -20 and they scheduled a delivery without checking with me first. Technician brought incorrect battery and was seemingly unfamiliar with and did not have the proper tools to work on my vehicle. I would avoid 1-800-Battery at all cost; amateur, unprofessional and clearly poorly managed.”

Posted 1 year ago

“There was a complete breakdown in communication my experience. The window in which the battery was to be replaced was 2-4. Around 4 I started calling. Left a message, texted and waiting for over 20 minutes on hold. Never heard a word. Finally at 6 I heard from the contractor. Waited all day and finally got a new battery after 7:00. Communication with the customer is important.”

Posted 1 year ago

“the service person was great; however, he did not have the top of line die hard battery that we paid in advance for.”

Posted 1 year ago

“After your service I am still with the same problem”

Posted 1 year ago

“The gentleman stopped by on time, clearly had little to no training and had really cheap tool set. He brought a wrong battery and just stretched and pushed for things to fit Do not recommend”

Posted 1 year ago

“Upon having been on the road ,wife called me and said that the battery was dead . She called this company and ordered a diehard gold battery for over? 300.00 with install. When I returned home I checked truck and found it not starting I checked battery and found it was a cheaper interstate battery. About $150.00 .turned out to be the starter. I called them to complain about what they installed and what I purchased and of course in their fine print they have option to install compatible battery if 1 I ordered was not available. Upon visiting a cpl local parts places for starter I see plenty of diehard gold batterys available. Company blows.”

Posted 1 year ago

“I thought it was going to be a diehard battery but instead it was some unknown obscure brand.”

Posted 1 year ago

“It was okay. I did get the battery replaced, but the battery was a different brand than what was advertised online when I purchased it and all they did was replace it. There was no testing of the old battery, no attempt to jump start the vehicle, and they didn’t register the battery with BMW.”

Posted 1 year ago

“First I did not get the right battery I purchased, it was a different brand of battery never seen before that was installed, second they installed my battery in my car until the next day not as its promises in the app that it takes 3 hours of less for bringing to your place and installed. I do not recommend them and I will never buy from them anymore, too expensive for nothing. The technician just installed the battery and left, didn't check my car or at least try to see if everything in my car was working properly. No good service as promised.”

Posted 1 year ago

“Ordered and paid for a Diehard platinum. They showed up with a regular generic battery. I canceled the order with my Credit Card”

Posted 1 year ago

“I signed up online with a promise by the website of three hours for delivery and installation of a battery for a 2017 Jeep Grand Cherokee Summit. That was at 1:30 PM on 12/5/22. At 5:30 PM on 12/5/22 I called customer service because the delivery did not happen. The service agent told me that the assigned technician was out sick and would not deliver the battery that day. I agreed to a 10 AM delivery on 12/6/22. At 11:00 AM on 12/6/22 I called customer service yet again to report that the tech had not yet arrived. The agent told me that the tech was in the field and had my name on his customer list. Sherman Williams arrived at my house at 1:45 PM. Oh, BTW the first customer service agent said I would receive a discount from the agreed upon price. No evidence of a discount has been received.”

Posted 1 year ago

“I paid extra for your services as it said it was quick and service would be performed between a window of 2-4 pm. I never heard from you guys and had to call several times to find out the driver was delayed till approximately 5 pm. I missed an event and had to take an Uber to another event. They originally told me battery change would take approximately 20 minutes as when he arrived at 5pm (late) my car wasn't finished until 7pm. I asked for a refund and they said they had to ask management and I still haven't heard back from you guys. Very bad experience.”

Posted 1 year ago

“Well I started out making you phone call just to get an estimate on what it was going to cost for three batteries for a 1997 RV they put me down on a schedule as of Wednesday the 25th I think it was or 26 well they were going to be here by noon no show no call I waited a couple hours I called both times I called that day they said they could not get a hold of them electrician or the mechanic whatever it was so then that day went by then I called the next day and they said well it's a holiday and they won't be able to get into the warehouse till Monday so I get a call from the guy on Sunday saying he will be here Monday that he's got to go to the warehouse at 7:00 in the morning and pick up the batteries and he would be at my house by from 9:00 to 11:00 well by 11:00 no show so I made a call they couldn't get a hold of the kid again so after I put in my complaint about charging my account before I even received the batteries at all they said at 4:00 they were having somebody come out so the guy comes out takes the batteries out of my RV put some in the back of his truck which I wasn't aware that he was taking my batteries that were in my RV and putting new ones in that he was allowed to take them or he said I was going to get charged $22 for each battery if you couldn't take it what I don't understand is I wasn't told anything about taking the batteries then if I would have said there's no batteries in the at all he would have had nothing to take so I didn't see why he had to take those batteries The interstate battery still worked because it run the vehicle we drove the vehicle we moved the vehicle so I knew that the interstate battery was still fine but the other two probably weren't cuz the lights in that in the inside were not working so the guy puts them in turns it on test it left the front hood down and then left with an attitude like I came all the way here to do this it took me an hour to get the batteries at the AutoZone and I'm taking up my time away from my family cuz I was called at 4:00 at the last minute to do this so he had a little bit of an attitude what made me mad is they took the money out of the account before I even had the batteries in my RV and then they said they were going to give me a $15 discount because of all the problems I went through we're $15 didn't do nothing and that's considered a third party that came so where are those batteries going to go that was taken out of my RV I was very disappointed on the communication no I wasn't contacted at all that somebody wasn't showing up or they were running late or nothing I continued to make the calls after 5:00 the office is closed so I couldn't really get through to get any information on what was really going on and because of the holiday afterwards I couldn't get anybody and then one of the guys text me and told me he was going to be at my house on Sunday and I said what are you talking about you're doing it Monday he goes oops I had the wrong phone number I said okay then he text me coming and said he'd be there in 17 minutes then he text me again and said I'll be there in 25 minutes so I called him personally and asked him what are you doing what are you saying he says will it took me a whole hour to have to go to AutoZone to replace and buy the batteries that fit the RV I said AutoZone I didn't know that they carried them so I'm going to call AutoZone and ask him how much the batteries are I want to find out how much with me being charged two or three hundred for each battery and the bill was 900 something I want to find out how much these batteries really cost I'm just saying the business and the communication was lousy so I hope these batteries last two years so I don't have to recall and get a replacement because the problems I had just trying to get the batteries in and then you charge my account before I even receive them is not a very good business thank you”

Posted 1 year ago

“The service was great. The service person showed up on time, quickly assessed the problem with the old battery and exchanged it for the new one in just a few minutes. The problem I have is that I ordered and paid for the top end DieHard battery, but a Duralast battery, which seems far less expensive than the DieHard online, was installed instead, but I was still charged the price for the DieHard. I will actively discourage other people from using your company for this reason.”

Posted 1 year ago

“I purchased a Platinum battery from them, paid $400 for the battery and installation. The installer came late, but was friendly, and that’s the reason I’m giving 2 stars rather than 1 star. He installed a GOLD battery instead of a platinum battery. I told him this is a good battery and he said this is provided by the corporate and I have to contact them. I contacted them and as you can expect, they said we give you whatever brand and model we want and you purchased platinum, so what?! Get the gold and be happy about it and as a customer you can’t do anything about it. Someone should file a class action against them.”

Posted 1 year ago

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1-800-Battery is rated 4.3 based on 4,506 reviews