1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,844 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,844 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I spoke with Al initially. He was helpful. An appointment was set up for 10:00 - 11:00 the next morning. The install tech said he was running late and would make it as soon as possible.. After some time I called and he said he has been dispatched to other appointments "the other appointments have been waiting" . He advised me to go home and wait for his call. I received a call to meet him "he was on his way". When he showed up, he presented two batteries that were too small to effectively start the diesel. He insisted these batteries were "ok". I know the correct battery and this was not it. He called in his manager told him to install the incorrect battery. Wasted day. I checked in with Al, he said a refund would be processed. As of now I have not received a refund.”

Helpful Report

Posted 3 years ago

“It took 5 hours for the installer to show up. I selected As soon as Possible option,”

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Posted 3 years ago

“1-800-battery promised an 8 AM to 10 AM window. It’s 10:35 AM now and their installer has yet to arrive. Annoying”

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Posted 3 years ago

“My first battery died soon after I got it. The company charged me full price for the second battery and has yet to reverse it, even though it was covered under warranty. They also showed up five hours late.”

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Posted 3 years ago

“I have reached out to your company about a dead battery and never had a response. We live in Brookfield Wisconsin and need this battery replaced…W J Medlen.”

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Posted 3 years ago

“First of all your website doesn't say that you are close certain hours it act as if you open 24/7 secondly your customer service”

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Posted 3 years ago

“Albert the tonsite technician was great, but the communication through dispatch was not so great.”

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Posted 3 years ago

“Really bad experience with this company. Kept promising that the technician would show up after three days and I was just about to cancel the whole transaction. And told the representative that I was pisssed about being jerked around for three days and they finally sent someone at 8PM on a Sunday night. Never again. If you advertise that your company serves Sarasota FL then why did the guy have to drive an hour to get to me. Because you don’t have anybody actually in Sarasota. So I was lied to from the beginning. Bad way too do business.”

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Posted 3 years ago

“Tech arrived after dark and had difficulty finding the tools to do the job. He seemed distracted and had difficulty removing old battery and installing new one. He did not connect the positive cable correctly and when driven to the deanship for service it was noted that this was draining the charge on the new battery.”

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Posted 3 years ago

“Technician arrived 3.5 hours after appointment window. Noticed they were sent out with the wrong battery and had to go to a local store to purchase the correct one while I waited. Returned with a lesser quality batter with significantly fewer CCAs than the one I had ordered, and then left me to deal with customer support to get a partial refund for a battery that will likely not hold up to the cold environment I live in. Very unhappy.”

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Posted 3 years ago

“Told them I had an alternator problem and needed a tow truck. Sent out a battery charger instead to no avail (predicted). The responder was very nice and understood the situation and apologized. The dispatcher didn't care. And the fee noted ($75) eventually became $81 due to "mileage". Not a good initial experience.”

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Posted 3 years ago

“you sent the wrong battery!!!”

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Posted 3 years ago

“Poor communication. Took 2 days to replace my battery. Tech was super professional , but the experience wasn’t good. I could have towed my car and had it replaced by a reputable shop. Finally installed at 10 pm at night .”

Helpful Report

Posted 3 years ago

“I ordered a battery from 1-800-Battery of Olney on Saturday the 5th of March. I picked an installation date of the following Monday, March 7th between 2 and 4 PM. On Saturday, March 5th, the day I ordered the battery, an unmarked car backed into our driveway and said he was there to put in the battery. I said we were eating dinner and he would have to come back at my appointment time the following Monday. On Monday, the same person came back to do the installation. I asked for documentation and the warranty for the battery. He said it would be emailed to me from 1-800 Battery of Olney. I called the company the next day and said my email order was all I was getting and that I could claim a warranty just by using the order number. I don't see how this could be the case since nowhere on the emails does it say Die Hard Platinum or any serial number or item number. I would not use !-800 Battery again.”

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Posted 3 years ago

“Don't be fooled by the website! The battery you think you are ordering may not be the one that the technician brings. I thought I was buying a Die Hard $220 battery. They tried to install an Exide $119 battery. I called the 800 number for help and was told that they don't guarantee the battery brand. Be aware of that!”

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Posted 3 years ago

“The appointment was 4-6 pm on Friday March 4th. 4:55pm, "1-800-Battery is on the way and should arrive in about 2 hours. Track your driver here: https://onf.lt/a82e9e0e8f" 4:59pm, missed call from 1800battery 5:10pm, I called back 1800battery. no agent available 7:28pm tracking links showing "service completed" I did not see anyone 7:30pm, I called 1800battery. office closed. Certainly I am not happy with the experience. I emailed info and was informed that Ricky the techinician arrived service location and made a phone call. I did not pick up thus, the service was cancelled. This process could be improved. I asked for refund.”

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Posted 3 years ago

“When I placed my order via chat I was provided a quote, subsequently long after I received an email stating I was being charged an additional $ 25. The Chat transcript clearly showed otherwise, so while the work was performed and done well, I cannot give a good review as the chat agent gave out erroneous information. While it was corrected and I was ultimately credited, it cost me time and aggravation. I give them 2 Stars”

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Posted 3 years ago

“Did not receive a receipt for my $230 battery purchase! Installer arrived ~6 hr late without a replacement battery. He had to purchase one at the local Auto Tract store but left without providing any of the paperwork (i.e. battery warrantee, cost, etc). Where is the documentation for this transaction and how do I get it?”

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Posted 3 years ago

“I got the service, but it was not as it is offered: 1. it was offered to get at home 2 hours after ordering, they showed up the next day 2. I bought 1 battery brand and they installed a different one”

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Posted 3 years ago

“The tech, Tim, that installed my battery was amazing. He was professional, efficient and nice. The order and the communications of 1-800-Battery was horrendous. The appointment was scheduled for 9am. Not one email or text confirming appointment. At 1020am, I called. It took 19 minutes to talk to someone. The call then took another 15 minutes on hold. The rep said he would call the tech and call me back. No call back. At 130pm, no call or contact. I called back, again heavy wait times and the rep I spoke to ensured me that there was a tech, he was held up but he was coming. He said he would be there in 1/2 hour, if it was going to be longer rep said he would call. No call back. No communication. At 3pm still nothing. I was on hold waiting for a rep to cancel and viola, I had a text from Tim that he was on the way! As aforementioned, Tim was great. But oh my, the communication and customer service of the company is horrible. Turns out Tim is the only 1-800 tech in Columbus Ohio. So, buyer beware if you consider using this service.”

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Posted 3 years ago

1-800-Battery is rated 4.3 based on 5,844 reviews