1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,576 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,576 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The experience as a whole was good. Quick and Easy use to order and set up appointment. Technician was friendly and professional. Work was done very quickly. The company provided regular updates. My only issue was the appointment time was between 8-10 and tech did not arrive until 11:30. Everything else was positive.”

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Posted 1 year ago

“I was happy with the experience overall. It's more expensive than buying a car battery myself and installing it, but you pay for convenience, right? The technician was great - polite, friendly and efficient. The only thing that could be better is if they would state timing expectations more clearly when ordering. I placed my order on Saturday night and had to text on Sunday morning to find out status. Site says 2 hour turnaround time is typical, but that's if you order within normal business hours. There wasn't anything that I recall that explained that up front. If I had known the earliest I would see a status change on my order was the following morning due to an after-hours order, I would have been all good. I would still recommend them. I may have saved more than they charged by avoiding a tow to a shop.”

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Posted 1 year ago

“They honored their warranty, replacing the battery, and quickly. However I had to call to get the promised refund. They also did not replace with the battery promised, the Die Hard Gold, but with the Exide, the same brand that failed after only ten months.”

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Posted 1 year ago

“I still have not received an invoice with the name of the battery I purchased wit information as to the warranty with all information of purchase. I have called a few times I received the recipe for the purchase and the up grade.”

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Posted 1 year ago

“The service was good (Ben's (the installer's) service and customer care was excellent!) Pre-arrival communication was a little weak (lacking order updates which requried 2 separate phone calls)”

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Posted 1 year ago

“It was incredibly easy to schedule, and the technician did the work very quickly and very professionally. Everything was great including the tracking of the technician from the point I was notified until they showed up at my house. The only slight issue I had is I requested the appointment at 2 PM and the technician showed up at noon.”

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Posted 1 year ago

“First guy couldn't do it but the second guy did. Glad I got it fixed . But I lost 8 hrs of my day since the first guy was lost and didn't even know were my battery is.”

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Posted 1 year ago

“I would have given 1-800 Battery 5 stars except that the technician was nearly 30 minutes late. Otherwise she was fantastic! She was very knowledgeable and thorough and made sure everything was in working order before she left. yes, you pay a little bit more for the service, but how convenient! When you car battery dies, you are stuck, so this took the hassle out of that whole nightmare. I would definitely recommend!”

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Posted 1 year ago

“I was pleased in all aspects of your service and the results.”

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Posted 1 year ago

“Delivery was later than promised.”

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Posted 1 year ago

“showed up on time. Had to login to see my status not goood”

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Posted 1 year ago

“Quick and good service. A little pricey.”

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Posted 1 year ago

“Was very respectful and got the job done quick. Shootout to Robert”

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Posted 1 year ago

“1-800-Battery was efficient, convenient, with great customer service!”

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Posted 1 year ago

“I was very impressed with how quick the response was. The guy who installed it was quick and friendly.”

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Posted 1 year ago

“I will gladly recommend 1-800-Battery. The person who came out for the repair and install service in the 305, Mr. Damian Fernandez, was extremely helpful. Thumbs Up!”

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Posted 1 year ago

“Everything was very good except for the time. It was supposed to be between 11:00am-1:00pm but he came at 2:45pm. He did a great job and I was satisfied.”

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Posted 1 year ago

“Great customer service agent support. They brought the wrong battery! Apparently this is not a unique problem. Pablo, who delivered and installed the battery did a very good job.”

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Posted 1 year ago

“Very pleased with service and staff. What I I didn’t like is that they close at 4pm in Dallas, right when some need their service.”

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Posted 1 year ago

“The only thing that I was not happy with was I scheduled the time for 8am-10am. The technician did not come until 4:45pm. I never got any call/notification to let me know. I had to call 2 times and on the 2nd call 1800battery called the technician and said he would be arriving in 45 minutes. This was a 6-8 hour delay from my scheduled time.”

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Posted 1 year ago

1-800-Battery is rated 4.3 based on 5,576 reviews