1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 6,327 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,327 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

Write Your review

Tell us how 1-800-Battery made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Terrible experience! The service provider arrive 2 hours late. It took him 1 hour to replace the battery. I was late to my appointment due to the delays. After the battery was replaced, now my car is showing a check battery light and I get a warning that the charging system needs to be checked. I will not use your service again. Waste of time and money.”

Helpful Report

Posted 6 months ago

“Waiting over 4 hours , the agent canceled for lack of service technician”

Helpful Report

Posted 6 months ago

“I made an appointment for Monday between 12pm-2pm; the technician never showed up. Chatted with customer service, was told they would be there “most likely” the next day. Fine, no problem. Today, on Tuesday, no one showed up, no one called, no email. I informed them via email and text messaging to cancel my order. I’m not going to wait around for 3 business days for an appointment made on the beginning of the week. Most of Columbus, Ohio, is within 30 miles of my house. If there’s an issue with getting technicians to a customer within that area, then don’t offer appointment times you cannot keep.”

Helpful Report

Posted 6 months ago

“Process was easy! Email confirmation with date/time and battery selected. Until I received an email stating my order had not been fulfilled. The battery was not shipped/delivered. And then later my appt. has not been dispatched. They said that you would get updates, tracking updates, etc. etc. Nope!! Just left me with ambiguous thoughts. No call, no text, and no email telling me what to expect or what not to expect. The day of I had to chat/box asking what’s going on. No number to call, only a chat box. Was it AI, or was I talking to a real person. They told me to expect the driver/technician, and they would bring a battery, because mine was never delivered. They never showed!! No call.. No text.. No email telling Bad experience”

Helpful Report

Posted 6 months ago

“I had to cancel our order. Originally, we were scheduled for a 2-4pm window on Dec 31st. Then I got a message requesting a window change to 5-6pm, which I accepted. Then, no update until Jan 2 this morning, through an early morning text message saying that a driver will contact us once on route. I reached out on the 31st by phone - the ensuing message by text was they were closed, but nothing else. Finally this morning, I called again at 11 am after not receiving any update, waited 10' for a live agent who told me they could not find a driver for us yet. This is unacceptable to have an order accepted when one is not able to fulfill it as indicated in the order, nor able to follow-up with their customer.”

Helpful Report

Posted 7 months ago

“I scheduled a $300 battery service after being given multiple options and selected the middle tier at about $350 after tax. After the appointment was set, the technician called and said the battery I “needed” would now be $450 and that I had to upgrade to keep the service. This was never disclosed upfront and felt like a bait-and-switch. If higher pricing is required, it should be clearly stated before scheduling.”

Helpful Report

Posted 7 months ago

“They sent the cheaper battery and then lied it was just labeled differently, total lie. The model number proved it. then said they would refund me and did not. the tech was fine on time and polite it the rest is shady”

Helpful Report

Posted 7 months ago

“I purchased a battery a d the wrong one was sent. I did confirm that i ordered the correct one. Y confirming with 1800 battery by phone twice to unsure ipurched the correct battery for my Volvo and i was told that i did. I alsohad problems with returning it andi was told i had to pay the shipping cost. Myorder #102006. As of today ihave not received my conformation email that would let me know (as requested) you received the returned battery, its been over 2 weeks since i mailed the battery backtoyou. Also i have not received my refund of $194.32. Please follow up on this matter. Email. Address is sharon.ozwirk@gmail.com. thank you”

Helpful Report

Posted 7 months ago

“My battery was a bad battery I just purchased it a couple days ago have too use my warranty to get a good battery it seems like that was the way of voiding my warranty asap scam will not recommend this company too anyone”

Helpful Report

Posted 7 months ago

“The tech showed up 3 hours outside the 4 hour window, although I do not think this was his fault.I had to contact the copany for an update about my service. It was getting dark and my car was in the garage with limited lighting. but he did not bring in his light or go to the car 20 feet away to get it. He was not personable and was on his phone for 8 of the 10 minutes he was here. He did not tighten the brace that keeps the bettery from vibrating. I had to point that out to him. He appeared to tighten it. When I had my state inspection the next day I asked them to check on the battery because I did not trust that it was properly installed. The tech had to tighten the brace, so the tech either only appeared to tighten it or he did not complete the process. He was too focused on getting out and on his way home and to talking on the phone and not interacting with me. He did an extremely poor job and if I hadn't watched him and known what was needed and have his work checked my new battery would have died much sooner than needed due to vibration.”

Helpful Report

Posted 7 months ago

“I called in the morning because I couldn't get the battery to jump start and asked for help changing it. Waited for 24 hours and never had a tech sent out. I ended up changing it myself and then drove to autoPne to aks then if I even did it properly. I had to call off from work because no one came.”

Helpful Report

Posted 7 months ago

“They never showed up. I waited 9 hours.”

Helpful Report

Posted 8 months ago

“i was offered multiple options online for when and how my battery could be replaced, but i was called two hours later and informed there is only one person working in my city and they would not be able to see me same day much less within the two hours i was quoted. dont put fake times online. i would have just gone with someone that could make sure my kid could to school and i coudl get to work. this was frustrating.”

Helpful Report

Posted 8 months ago

“A friend and her elderly mother needed a battery in a different city so I attempted to use this service. Before checkout it said “within 24 hrs” but after spending $300 I was contacted and told no techs are available but there is a “possibility” that it could happen. Pretty lame business practice.”

Helpful Report

Posted 8 months ago

“The mechanic wasn’t able to replace the battery because he said one of the cable connections was too corroded. I asked him if could change the connection clamp and he said no. So I was charged $100 and my vehicle is still stranded in the shopping center parking lot:”

Helpful Report

Posted 8 months ago

“No one never showed up to deliver an install my battery. I paid and I still don’t have a refund.”

Helpful Report

Posted 8 months ago

“Unfortunately this has not been a pleasant experience and it will be my last purchase from your company. I ordered online, made an appointment, paid for the service and took time off from work to be there for a 12 to 2 appointment. When I didnt hear from anyone, I called you guys at 1:12 only to be told the order hasn't been dispatched yet and it seems like it won't be. It would have been great if I got a call or text from you guys saying that there is an issue I would have not wasted 3 hours of vacation time to sit here waiting for something that will not happen. Very disappointed and angry, my time was wasted.”

Helpful Report

Posted 9 months ago

“First of all My technician Kyle Smithers was rude and unprofessional. Second , I am getting this message ‘ drive carefully systems initializing’ and the message is not clearing he might haven’t tightened the terminals and I am going to take it to the dealership to check my car out.”

Helpful Report

Posted 9 months ago

“Ordered my battery and a technician to put battery in at 8am. It was to be delivered around 1030-11am. No communication on the part of the company letting me know delivery status. Called 800 number around 1215pm to inquire about technician and battery, was given an updated time of 100pm. I advised them that I had to pick my son up from school at 2pm. I had to call them back at 130pm to see where the technician and battery were to find out that they were not coming. Operator advised that they had to switch drivers. My only question to the operator was why didn't someone let me know so that I could make arrangements to pick my son up from school? No reply. I requested a refund for the $300. Operator tried to push back on my refund, I requested a receipt or email advising of the refund status,operator stated that he could not send me one. But he guaranteed that it was canceled and refunded. NEVER AGAIN!! Customer service and Communication SUCKS!!”

Helpful Report

Posted 9 months ago

“1. It took a LONG time for 1800battery to assign a tech. 2. The assigned tech didn't show up during the promised 8am-10am window and didn't contact me until an hour later.”

Helpful Report

Posted 9 months ago

1-800-Battery is rated 4.3 based on 6,327 reviews