1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,427 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,427 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

Write Your review

Tell us how 1-800-Battery made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's been two days and still never received my battery”

Helpful Report

Posted 9 months ago

“There were 3 issues in fulfillment of the order. 1) delay in order fulfillment Online order page said battery will be delivered within 2 hours but the order fulfillment company sent technician only on next day (they said online doesnt reflect the technician availability. If so, then you should get the online order system fixed to set the right expectation). 2) wrong part was installed. While ordering, I paid for Diehard Gold battery but they have installed Exide battery. I called it out, told technician, call center, their manager but it was not remedied. I had to accept the part sent to my house otherwise they asked me to pay 100$ for technician dispatch. 3) No response to customer complaints. There is a cost difference of 100$ between sold and installed parts and i asked for the refund. But the company hasn't even acknowledge my request and there is no response from the company so far.”

Helpful Report

Posted 9 months ago

“I purchased a Die Hard battery in 2023. I was not aware that the battery I purchased was not the one installed in my car until I had to have it replaced September 11, 2024. The battery installed was an off brand, not the one I paid a premium price for. I will not use 1-800 battery again.”

Helpful Report

Posted 9 months ago

“HORRIBLE - I called in 530a to have everything set up. They told me at 9a they would send someone, I had to reach out to them to find out they had no techs in my area. 5 hours of my day wasted, I had also set everything up via Affirm, not sure why they ran my card for $450”

Helpful Report

Posted 9 months ago

“I put in a request at 10 AM CT for an appt same day b/t 11-1 CT. Long story short, no technician could be dispatched. I waiting all day and ended up cancelling at 5 PM CT. Doesn't seem very reliable to me.”

Helpful Report

Posted 9 months ago

“This was a horrific experience. Everything that could go wrong did. The entire time it truly felt as though we were being scammed. I paid in full and then had been told 2pm. At 3:30 I texted and asked where the promised tech was. I received a text back that said “per the tech the time is now 4pm-6pm.” We continued to wait. At 6 pm I texted yet again “where is the tech?” I received a text back that said “he is delayed another 45 minutes.” After 45 minutes I texted again and asked where he was. I got no return message. I then canceled the order at 7 pm. The “tech” showed up after 7:15 pm and was angry and had an attitude. Yelled at me, argued with me and could have cared less. That’s how I was treated as a customer Mr. CEO. This was an absolute train wreck Richard! The COO if you have one should be fired. If my refund does not show up promptly I will turn to authorities, including the attorney generals office in Nj (so many bad reviews and complaints) to call attention to the business practices of 1-800 Battery. I know for a fact that you will not see this Richard and that the note I received asking me for feedback was simply a form letter. But perhaps other consumers will view this and know that this company has zero credibility. Thanks for nothing. You all should be held accountable.”

Helpful Report

Posted 9 months ago

“Horrible experience! The person that came out to replace the battery on my GMC Denali damaged the old battery and cable so badly that he couldn’t put the new one in. I had to take it to the dealership for a bill of $1100 now!!! TO MAKE MATTERS WORSE- THEY ARE STILL CHARGING ME $100 FOR COMING OUT AND DAMAGING MY CAR!!! NOW THEY ARE IGNORING MY CALLS AND MESSAGES!!! CONSUMER BEWARE!!”

Helpful Report

Posted 9 months ago

“I made an appointment to purchase a battery and have it installed. I confirmed the time and was assured it would be done by 10 am today, August 30, only to be informed that none of their technicians wanted to do the job. Some said it was too far ( North Palm Beach) and others either refused or did not answer their phone. I took off work to be present when the technician was supposed to be at my apartment. The office could not even guarantee that it could be done today or tomorrow. Needless to say this was my one and only time doing business with 1800battery.”

Helpful Report

Posted 9 months ago

“My order at 759AM was given an ASAP dsignation. Three emails from you befoe 1030AM changed the order status without real explanation. In a phone call from me at approximately 11AM your representative checked the status and told me the technician would contact me within an hour. At 2PM I called again and was told the technician would contact me soon. At approximately 3PM the technician did call and said he would be there in 45 minutes to an hour. At approximately 5PM I called yet again and your representative put me on hold and came back to tell me there were "traffic problems" and the technician would call me soon with an update about his arrival. No such such came. At approximately 630PM he did arrive. That is some ASAP service.”

Helpful Report

Posted 9 months ago

“I paid for a specific battery and the one that was installed was not that battery that I paid for, but a cheaper one. I called customer service right after the mechanic left and he said he could not help me or put me on the phone with someone who could help. He gave me their generic email address and said to email my complaint there. I've now emailed twice in 5 days and haven't had a response. They obviously don't care about their customers.”

Helpful Report

Posted 10 months ago

“The person who actually came by and installed the new battery was terrific. The interaction with the online person @ 1-800-Battery was abysmal, at best. He was rude, aloof, did not answer questions, and made me question my choice to use them.”

Helpful Report

Posted 10 months ago

“This has been an awful experience, the work was not completed correctly, we were misinformed by the technician. And now we are told we have to take the car to another shop to have the work completed correctly, presumably at our own cost.”

Helpful Report

Posted 10 months ago

“Lack of communication. no follow up. Window time was inaccurate due to company adding a job at the last minute bumping my pre scheduled time 2 hours later without any notification. No return call or response to chat message to let me know .”

Helpful Report

Posted 10 months ago

“Ordered battery and did not show for appointment, made another for later in the day, no show agian. Next day they were late over an hour, when "technician" arrived he had no idea how to replace a BMW battery, mangled a bracket and pulled wires to get in in. Car is at BMW being repaired. Very bad experience.”

Helpful Report

Posted 10 months ago

“Didn’t live up to expectations!”

Helpful Report

Posted 10 months ago

“The tech was over 24 hours late from what I was originally quoted by their site. No one called me to let me know they would be late, I had to reach out to them and ask where the tech was only to be told they would not arrive until the following day. This forced me to use vacation time from work as I was left stranded unexpectedly. The next day the tech was an hour late past the install window I was given, at which point I did not believe they would be coming at all so I pulled my battery on my own using the wrong tools I had available and planned to walk it several miles to an auto store. Tech arrived right as I was getting ready to leave. He did not have the same battery that I ordered but he at least did install it. 1800Battery offered me a discount for all the trouble, but then refused to discount me more than $10. A complete joke, I would only recommend them to my enemies.”

Helpful Report

Posted 10 months ago

“Set up an appointment a week early.Call to confirm the mornin g of and was told I'm next ,that was around 9AM for a 10-12 slot.Nothing until I call at 1 o'clock-claims a tech didn't show up.At 3:18 i was texted that it will be there in 60 minutes-I was next..At 4:52 I again texted them and was informed it was going 42 more minutes.I finally had a tech arrive at 6PM-wasted a whole day.I have no problem with the tech Claudio but the communication was atrocious.”

Helpful Report

Posted 10 months ago

“I had a car battery installed at my home in Jan'24 by this company at a cost of $378. Then, in June'24, the auto for which this baterry was installed, died. The AAA rep said the battery cables were loose. I then had to spend a good portion of a work day dealing with this, because, the auto's diagnostics had to be reset by a mechanic, at a cost of $163. I recently spoke with 800Battery regarding this issue, and, they have refused to reimburse me the $163. Their position is that "anything could have happened in the 6 months to cause this", wow, I am very surpised at this and will not give future business to this company.”

Helpful Report

Posted 11 months ago

“I elected to go through this company as I really needed someone to install my battery. Wen through the process and when the battery arrived I reached out about scheduling my install. I was advised then that I had only purchased the battery. Everything through the process says the price includes delivery and installation, even their FAQ's. Apparently my area doesn't have a tech for install. So I ask about returning the battery...now I have to drive to their location between their hours of 8-5p, which happen to be my hours so I'll have to take time off of work to return it. Just be aware of what you are buying and getting. It's not a convenient process.”

Helpful Report

Posted 11 months ago

“I paid for the battery of 750 cca but I get the one of 600 cca. I talked to someone on the phone, he said it is the way of online business.”

Helpful Report

Posted 11 months ago

1-800-Battery is rated 4.3 based on 5,427 reviews