1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,662 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,662 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered a new battery with home install in Arlington VA for my Mercedes ML350 on a Thursday to be installed on Saturday. Technician showed up at 10 and by 1pm he still was unable to get the old battery out. He was asking my teenage son for help. He then leaves the car without a battery hooked up, car was running prior to the technician showing up, battery area tore up and car no longer able to run. I had been in touch with customer service during the visit who assured me that they would have another technician out the following day. The following morning I called at opening and they are very sorry but they don't have a technician in my area until Monday. Unacceptable to leave me with a car that no longer works thanks to a technician that had no idea what he was doing. I cancelled the order and got another company out that day to fix their mess. DO NOT CHOOSE 1-800 Battery.”

Helpful Report

Posted 9 months ago

“The battery was delivered and installed in a timely fashion, but when I restarted my car the check engine light came on. It is not a reset issue either, but has remained on. Something was not done right.”

Helpful Report

Posted 9 months ago

“Had my battery replaced in 2021, that died by July of 2023. A technician came out and replaced the battery and told me it would be covered under warranty. I was then changed full price for the battery, still fighting to get a refund. I decided to give the company a second chance while waiting for a refund which turned out to be a huge mistake! The technician showed up with the wrong battery (I put my vin number and license plate number on the site as they suggest to find the correct battery). The technician told me that he would still be able to put the battery in for the day and would be back tomorrow to replace with the correct one. They charged me again full price for the battery and the technician never came back today.”

Helpful Report

Posted 9 months ago

“The battery that they installed was dead, car would not start the next day, had to Tow it to the garage where they tested the battery and it was negative. Not Înalt did we pay for the battery replacement with 1800battery but we also paid the tow truck to bring it to the garage. Requesting refund for both”

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Posted 9 months ago

“I’m still waiting my refund . The order was cancelled and I I didn’t revive my money back .”

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Posted 9 months ago

“I do not recommend them. I requested a battery change for my cayenne. They said they have to send a specialist. The guy was 3-4 hours late than the initial scheduled appointment. They claimed (through text) that this is because they had to wait for their specialist. Finally the guy arrives. He panicked not knowing where the battery was located in the car. He said he was not a specialist and he just got the call for this service. He made a phone call, someone else told him what to do, then my car’s alarm went off, he panicked and started behaving agitated. I tried to talk to him, but he was acting weird, like the way I have seen during my clinical rotations in psych department. So, I tried to avoid him and walked back inside, he was pacing back and forth cross the street (we have all this on security camera). Finally I got a hold of my own shop, and they told me what to do, so I asked this 1-800 battery guy to leave. Later, I called the customer service to get refunds or compensation for incomplete service, but they said they need to have a manager to do that. They claimed they never said they will send specialist, but we have this evidence on the text-chat from their number. Overall, I give them (negative) -20 stars! 1. Sending unprofessional people. 2. Not having a set staff or reliable people. 3. Using random shops to send out to women (this could be very dangerous specially if you are in the middle of nowhere). 4. No manager ever called back. They seem to not have one. 5. I tried to complain on BBB. The BBB said this company is not BBB accredited. So, I should not use them. Therefore, I recommend you to not use their services, and walk away while you can.”

Helpful Report

Posted 10 months ago

“you are terrible”

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Posted 10 months ago

“price was high. technicands not trained. demand payment upfront and no future contact. tech sent was untrained and brought wrong battery. stay away from the company”

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Posted 10 months ago

“I worked for this company as a contractor.. and never got paid... Scamners”

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Posted 10 months ago

“While 1-800-Battery finally showed up a day late, it failed to show up for the day it initially confirmed in writing and when I expected. Yet, it still tried to charge my credit card. I responded to the CEO's reachout asking for my opinion, but, if course, no one, including him, has ever responded. So, interest in actual customer opinions does not matter. No one will respond to this review. Prove me wrong!!”

Helpful Report

Posted 10 months ago

“I am deeply frustrated with the lack of communication you've demonstrated during this service call. Last evening, at approximately 5:40pm I was advised that your technician would not be able to get to my home to perform service. I further advised that a technician would be available between 9am and 11am today. It wasn't until I reached out to you via phone that I was told that you did not have a technician available who could meet the timeline YOU specified. I would have appreciated any sort of communication providing me with this information so that I did not sit around the better part of my morning waiting on a technician that you knew would not arrive. I expect that you will make every effort to communicate delays and issue you may have in servicing customers, so that they are not held hostage by your inability to be transparent. It is now 11am EST. The person with whom I spoke at about 10:48am today advised that your technician was running approximately two hours behind schedule. I expect that you will communicate any further delays or disruptions so that I may adjust accordingly.”

Helpful Report

Posted 10 months ago

“TLDR: The installer installed the battery wrong and I had to pay to tow the vehicle and pay another shop to connect the battery properly. I called, emailed and live chatted with 1800battery to have a battery delivered and installed. I should've known the company was sus when the LIVE chat agent just stopped answering the chat randomly in the middle of the booking and never came back after 20 minutes. After booking via phone, 1800battery came a few hours later with the wrong battery. Thank God I was not on the side of the road. He had to leave and come back with the correct battery. The car still wouldn't start after he left so I figured the car must've been having additional issues. Long story short, car towed to repair shop and I found out 1-800 battery didn't install the "+" side of the battery correctly. The poor guy just didn't know what he was doing and shouldn't be installing batteries. I'm not sure how they vet their people. Now I have 2 additional bills on top of their bill. Disgusting work and a waste of $$$.”

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Posted 10 months ago

“I had a ln appointment set up for today and I’m being told there may not be a technician available today. I’m disgusted. Zero Stars”

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Posted 10 months ago

“AWFUL experience! According to the website I was to get a new car battery delivered and installed within "69 minutes". Granted it was Thanksgiving Day, but that is what they stated as I placed my order. They were happy to charge my credit card and that is where communication stopped. NO COMMUNICATION at all. Given it was Friday morning and I had still heard NOTHING I canceled the order - which was also VERY difficult to do because of their terrible website. I'm still not sure if I was refunded my payment - I'm expecting a hassle given how terrible the rest of their service has been.”

Helpful Report

Posted 10 months ago

“No way to cancel the order after the order has been placed. The order had to be canceled after technician arrived.”

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Posted 10 months ago

“No one came to install my new battery. No one updated the status. I had to call to find out they couldn't find a technician.”

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Posted 10 months ago

“Very upsetting service. I called very early in the morning for a battery replacement and the technician didn’t show up until 5pm. Then I started having trouble with my car, and when I called to complain, I was told that my car needed to be taken to the dealer to program the software and program the battery to my car. I should have been told this earlier so I could make an informed decision about where to replace my car battery. They just took my money and did not inform me about this possible scenario. Horrible service!”

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Posted 11 months ago

“My technician never showed ironic they didn’t check before sending a review survey smh”

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Posted 11 months ago

“I was confirmed for an appointment for 8:00 a.m. - 10:00 a.m. to put a new battery in my car and the mechanic did not show up until 1:30 p.m. I was really disappointed with entire process”

Helpful Report

Posted 11 months ago

“Poor customer service. They no showed an appointment. They do not hesitate to take your money! I do not recommend 😐 😒”

Helpful Report

Posted 11 months ago

1-800-Battery is rated 4.3 based on 5,662 reviews