1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 6,189 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,189 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

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English

“Battery was not able to be replaced because my trunk wouldn't open and actually broke the latch in the attempt to open it. Only received a partial refund, so i paid $150 for a jump. Would not recommend”

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Posted 2 months ago

“Still have not received battery or update on installation date. In the absence of any updates I will have no option but to cancel the order. Customer service is really pathetic.”

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Posted 2 months ago

“My car seems to be in worst shape before you try to fix the battery!”

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Posted 2 months ago

“Nobody showed up for the car battery installation I paid for , still waiting for almost 24 hours now . The prices are a bit overpriced for the batteries, but I was ok with that because of the convience, but now I see it hasn't been convient for me. I'm sitting here stuck . A discount would be nice for my inconvenience”

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Posted 2 months ago

“I placed an order that was supposed to be done within 2 hours. After 3 hours and almost sunset, an attempt through chat to get an update or help that blew me off,, waiting on the phone for over 15 minutes for help and there was no answer, an unanswered text, and after leaving a voicemail with no return call back, I had no choice but to cancel my order. I had a bad experience that wasted my time in an emergency situation.”

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Posted 2 months ago

“I called 1-800-battery to have the dead battery in my vehicle changed in my driveway. The tech was very professional and capable however the company had delivered the wrong battery. I understand mistakes are made but this tech called the office and was put on hold for nearly 30 minutes. He said he would try and resolve it and left. Subsequently I called the office and after explaining the situation I was put on hold for 22 minutes until the line disconnected! I called back and was disconnected again. I called once more and connected with the same woman as earlier. She explained that the company was having some trouble exchanging the wrong battery for the right one at the warehouse and therefore could not get the right battery. When I explained that this was not my mistake and therefore not my problem and could she just have someone delivery and install the right battery… I was told that they could not because they couldn’t exchange the wrong one for the right one. So my vehicle battery compartment is in my driveway dismantled by your company and because you made a mistake I was told you could not come and install the right battery!!! Absurd. The woman then became rude because I asked for a refund. When I tried to work it out once more and ask that they deliver the right battery as a last ditch effort I was told “you already told me you don’t want to do business with us”. So I asked for the refund because it was easier than continuing with this nonsensical conversation. You made your problem mine instead of fixing the problem I paid you for. I expect a full refund of the $478+ paid to you. Subsequently I purchased a battery at oreilly auto and installed myself. 1-800-battery could do better!”

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Posted 2 months ago

“Terrible experience. Battery installed 3 days after appt with ZERO proactive communication. Had to hound them by text and only got the battery installed after asking for refund. Tech was not professional or knowledgeable. Did not do BMS reset after we specifically asked for it, resulting in a myriad of electrical issues, including loss of heater mid winter in freezing temps. Zero stars is not low enough. Will post this review far and wide.”

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Posted 2 months ago

“Booked a mobile battery replacement expecting fast service. Received a “driver assigned” notice but never got a call, text, tracking link, or ETA. Customer service couldn’t locate the driver or provide timing. After waiting several hours, I had to cancel. If you need reliable timing or clear communication, I’d look elsewhere.”

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Posted 2 months ago

“Technicians are fine. Company is horrible. Same experience as others. Lied to about wait times. Long story short, plan on over 24 hours when told “the technician is headed your way”. Find a good mobile mechanic and bypass this company.”

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Posted 2 months ago

“I guess you didn't read the note I sent along with the cancellation of my order. I am very disappointed by your company's lack of service. I requested a service appointment yesterday, Sunday, between noon and 2:00, and no one ever showed up. I called customer service and never got a call back. I texted, only to find out you guys don't work on weekends. Seems very deceptive. I was willing to pay the very high installation fee for the convenience of having your technician come to take care of this at my house, but it was anything but convenient....it was nothing at all. I may be willing to reorder if you promise someone would come out this morning and give me a meaningful discount off the price....otherwise goodbye and good luck.”

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Posted 3 months ago

“Horrible experience. Ordered battery delivery installation. Order window 1000-1200. At 1030 status changed saying assigned a driver. Sat with this status for hours. Customer service claims they cannot get a hold of the driver and won't reassign the order. Still sitting here hours later and no movement. Just stalling tactics from the customer service person "Waiting for my supervisor" "Driver will be there soon." "he's responded 45 minutes (hours later.......)”

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Posted 3 months ago

“The tech took forever. The car works, but the remote start doesn't. Zero stars.”

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Posted 3 months ago

“Unfortunately, I placed an order yesterday for a much needed replacement battery to be delivered yesterday afternoon. On your website, I paid to have it delivered and chose a delivery window between 12pm and 2pm CT. I then got a notification is was out for delivery around 12:30pm. I waited until 4:30pm and tried to use your website's chat function, but no one responded. I then called Customer Service and the gentlemen told me that, unfortunately, that battery was not in stock and would be available until Monday. In short, your site didn't tell me it wasn't in stock and in fact showed me it was on the way, and NO ONE contacted me to let me know if was not coming, so I waited all day for something that was never going to arrive...beyond frustrating, and I highly doubt I will ever use your company for a future purhase.”

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Posted 3 months ago

“The worst service you can get! I called at 2pm and placed an order for a battery. Mine died, car didn’t make a sound, went through the process and made them aware I was stranded! They processed my request told me I was a priority. Two hours passed no one came, I was told they don’t have a technician in my area. Seriously, 2026 Nashua - southern NH. I asked if I should go with another company was told no they where getting someone, at 6pm the information went quiet and I was texted they could help me until the next day. The worst experience they actually market they can help you anywhere, not the case southern NH is out. Go somewhere else AAA did the same service for less and responded asap with a new battery and were super heroes!”

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Posted 3 months ago

“Terrible experience! The service provider arrive 2 hours late. It took him 1 hour to replace the battery. I was late to my appointment due to the delays. After the battery was replaced, now my car is showing a check battery light and I get a warning that the charging system needs to be checked. I will not use your service again. Waste of time and money.”

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Posted 3 months ago

“Waiting over 4 hours , the agent canceled for lack of service technician”

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Posted 3 months ago

“I made an appointment for Monday between 12pm-2pm; the technician never showed up. Chatted with customer service, was told they would be there “most likely” the next day. Fine, no problem. Today, on Tuesday, no one showed up, no one called, no email. I informed them via email and text messaging to cancel my order. I’m not going to wait around for 3 business days for an appointment made on the beginning of the week. Most of Columbus, Ohio, is within 30 miles of my house. If there’s an issue with getting technicians to a customer within that area, then don’t offer appointment times you cannot keep.”

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Posted 3 months ago

“Process was easy! Email confirmation with date/time and battery selected. Until I received an email stating my order had not been fulfilled. The battery was not shipped/delivered. And then later my appt. has not been dispatched. They said that you would get updates, tracking updates, etc. etc. Nope!! Just left me with ambiguous thoughts. No call, no text, and no email telling me what to expect or what not to expect. The day of I had to chat/box asking what’s going on. No number to call, only a chat box. Was it AI, or was I talking to a real person. They told me to expect the driver/technician, and they would bring a battery, because mine was never delivered. They never showed!! No call.. No text.. No email telling Bad experience”

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Posted 3 months ago

“I had to cancel our order. Originally, we were scheduled for a 2-4pm window on Dec 31st. Then I got a message requesting a window change to 5-6pm, which I accepted. Then, no update until Jan 2 this morning, through an early morning text message saying that a driver will contact us once on route. I reached out on the 31st by phone - the ensuing message by text was they were closed, but nothing else. Finally this morning, I called again at 11 am after not receiving any update, waited 10' for a live agent who told me they could not find a driver for us yet. This is unacceptable to have an order accepted when one is not able to fulfill it as indicated in the order, nor able to follow-up with their customer.”

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Posted 3 months ago

“I scheduled a $300 battery service after being given multiple options and selected the middle tier at about $350 after tax. After the appointment was set, the technician called and said the battery I “needed” would now be $450 and that I had to upgrade to keep the service. This was never disclosed upfront and felt like a bait-and-switch. If higher pricing is required, it should be clearly stated before scheduling.”

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Posted 3 months ago

1-800-Battery is rated 4.3 based on 6,189 reviews