1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 6,119 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“First visit I waited 5 hours for a tech to arrive. He did not have proper tools and struggled to install new battery. 13 days later, dead car. Contacted them on Friday evening and again Sat morning but still had to wait 6 hours this time for a 5 min job. The original tech failed to tighten the connectors and one had actually slipped off. They charged me $105.00 to get them to come out and 6 days later, I still do not have the refund... adding insult to injury.”

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Posted 2 years ago

“The tech was great! Service was responsive. My only complaint is how long it took to arrive. The webpage said 1 hour and 1 minute wait. I ended up waiting 5 hours. Other wise great job!”

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Posted 2 years ago

“The technician was courteous, knowledgeable and didn’t waste time on the project. Unfortunately after leaving I discovered the windshield wipers didn’t work. He mentioned something about the wipers but didn’t catch all of what he said. Anyway I don’t remember any problems before the installation and will need the expense of a fix before the Fl. rains.”

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Posted 2 years ago

“Disappointing overall. The price was good for a car battery and the tech was efficient once he arrived, but there were unacceptable delays. First, the app somehow allowed me to select a time 2 weeks in the past. Fortunately, that was corrected quickly. I booked a time for the next day from 9-11 am and there was no tech anywhere near me by 2 pm. I then re-booked for the next day from 9-11 am and eventually saw the tech at 2 pm.”

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Posted 2 years ago

“Install had to be re-dispatched as the original tech was a no show and the appointment was 3 hours late. When the rescheduled tech showed up he was courteous and quick.”

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Posted 2 years ago

“I was not pleased once I made my appt; it was supposed to be between 8 and 10 am; when the time came and went, I called numerous times, and was put on eternal hold. I left a voice mail, which was never responded to, and I sent an email, which went unanswered. Finally someone showed up hours late and completed the task. My battery is supposed to have a three year warranty, but I was give no paperwork; what happens if something happens to the battery? And when I finally got the message that the tech was on the way, I was given no ETA; is he an hour away? 10 minutes? Very unhappy with the lack of response from this company.”

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Posted 2 years ago

“Was promised Diehard Gold ($236 @ Advanced Auto Parts) but installed Exide Sprinter Max ($149 @ Home Depot). No adjustment in price. Otherwise service was good.”

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Posted 2 years ago

“The service was sufficient, he brought a new battery and took the old one. He wasn’t extremely personable and he didn’t put everything back in the car, he also didn’t like that he had to move his car so that my wife could get her car out. But overall he did what he was paid to do.”

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Posted 2 years ago

“The person that installed the battery was fantastic!! Communication with the company was not so great. My install was scheduled between 8-10AM. They did not show up until after 1pm. I called twice and was on hold for 45 minutes. Very disappointing.”

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Posted 2 years ago

“Once I submitted my order I couldn't get online to check my order and could not get anyone to answer a call. I was beginning to think I got ripped off. Then someone texted me the next day apologizing for the delay and saying their technician was on vacation so even though their site says sometimes get a battery within a day, I had to wait almost a week. And the battery delivered was not the one I ordered on line. All in all they did deliver and install a battery so we are back up and running. It does appear the battery is about a year + old, not really happy about that as it probably shortens my warranty.”

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Posted 2 years ago

“Was not enformed the technician was going to be late so I had to call about 3 hours past when he was supposed to be here. The technician did a great job just wish i was given a heads up they would be late.”

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Posted 2 years ago

“The service window was 9-11 am. The guy showed up around 2:30 pm. They kept in contact with me but his ETA kept moving up by an hour at a time. He did a good job. I just wish they were more accurate with their service window. I had to cancel work meetings because I was waiting.”

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Posted 2 years ago

“The technician who came was very good, I would give him 5 stars. 1-800 Battery.com was great up to the point where they realized that the battery had to be programmed for the car to start. They replaced the battery and gave me a jump so I could go to the dealer and get it programmed, but I kind of feel like I would have been better off just jumping my car before the battery was changed and driving it to a place that understood how to program the car after the battery was installed.”

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Posted 2 years ago

“I am still waiting for a $ 50 .00 credit. It has been over a week. Please advise”

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Posted 2 years ago

“When I placed the order online it said there was a 2-hour window available so I ordered the battery. Never heard anything back, but the receipt showed it being sent. I called and was told it would be the next day between 9&11a.m. Tech arrived at 12. It would be nice if communication were better between the tech and the customer. However, after the tech arrives the repair was taken care of promptly.”

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Posted 2 years ago

“Once the technician got here he was fast and efficient. My only complaint is I waited all day for service. The original time frame was 10-12 and he didn’t arrive until late afternoon. Better communication either with 1-800battery or the technician would have helped. Scheduling seemed to be an issue.”

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Posted 2 years ago

“You scheduled 12-2 window and the driver didnt show up until 3:30. He did great once he got there but if they do road side assistance I don't know how you can have any integrity of schedule appointments for your clients.”

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Posted 2 years ago

“Adequate battery replacement. Took away the old battery. Service person had not familiarized himself with the replacement procedure in advance. He misplaced parts he took apart. He could have easily looked up the tutorial on youtube before stumbling and bumbling his way through it.”

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Posted 2 years ago

“Delivery and installation promised for 10am - noon. Did not arrive until 3pm. No explanation given (other than the meaningless "running late") and no attempt to let me know they'd be late. However once installer arrived he did a quick and professional job. I am just put off by the cavalier attitude of agreeing to a time and then just blowing it off.”

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Posted 2 years ago

“I am a 1st time customer. I had to call twice just to make sure I would still receive service. The Tech didn't give me time to come outside and was blowing his horn like he was at a friend's house. He had no rags , lubricant or anything. Acted like he was in a hurry after I waited until 5:30pm to get services from a 9:00am call. Missed an entire day of work and was given a brand of battery that I am still waiting on the specs for because it is not a DieHard as I was told. I was disappointed with the service and no one communicated with me about any changes. Maybe I was expecting to much. Thanks for the experience!”

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Posted 2 years ago

1-800-Battery is rated 4.3 based on 6,119 reviews