1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 6,119 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Two hours turned to six hours.”

Helpful Report

Posted 2 years ago

“The last tech that came was very knowledgeable and did the job they way it should be done. But I question if the first battery I received was used because it died in 3 months.”

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Posted 2 years ago

“Technician missed the first appointment and then the next day I was notified that he would arrive in 90 minutes. He did not arrive for 2 1/2 hours. When he arrived the work was done quickly.”

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Posted 2 years ago

“We have given an "acceptable" rating only because they did not come on the day confirmed and they did not call to inform us of a date change. We spent five hours just waiting for the battery technician to come. There was no phone call to let us know of a date change. They came the next day and installed a new battery. All fine and good, but we wasted the day before waiting for them to come and they never did.”

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Posted 2 years ago

“They missed the installation window and there was no communication. The online chat feature asked me for the order number and then silence, never got back to me. Finally got them on the phone and they said they would be here the next morning, but again, didn't show up. More calls and they finally came but with a different battery than the one I bought. I'm handicapped and grateful for this service but it was a terrible hassle, and very unprofessional.”

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Posted 2 years ago

“Once the actual appointment was set, it was smooth sailing as far as replacement. I selected ASAP on a Saturday and couldn’t get somebody out until 2 days later on Monday.”

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Posted 2 years ago

“I am satisfied with the battery, it is functional. However, after spending $300 for one battery, I still have not yet received a receipt. Not good business. I suppose I will have to wait……. Rocko Reedy”

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Posted 2 years ago

“Way way way overpriced!!!!! That's all I have to say.”

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Posted 3 years ago

“Know Communication after the order was paid for. Called held for long periods of time. I texted and emailed and also tried to chat online. Couldn't get to anybody. The first contact was the driver on the way. The Driver was great and apologized for the lack of contact. He did a professional job quickly,”

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Posted 3 years ago

“The original purchase was scheduled for delivery between 6:00-8:00 pm on day one. At 7:50 I contacted the service desk and was told that the delivery was pushed to the next day (from 9:00-11:00). OK not happy but let go. The next day at 10:30 contacted the service desk - when was delivery. The response was that tech was behind and would be delivering at 12:30. He did show up and did a great job. Unless I followed up, I did not receive communication. You need to improve communication with customers.”

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Posted 3 years ago

“My recent experience results in a mixed review... While I was very happy to have a 'technician' come to my home and bring a new battery for my vehicle, I was also disappointed by the technician's lack of knowledge and skill. The young tech took a very long time to get the job done, and was only able to complete the job with my assistance. I watched a YouTube video about the battery replacement procedure for my particular vehicle, and I had to share what I learned and show the tech how to remove and replace the battery. He needed my help to lift the old battery out and also needed my help to insert the new battery. The technician was careless in keeping track of which screws/bolts he removed and made mistakes when trying to put things back together. It was only with my help and advisement that the job was able to get finished. I was not impressed with the technician's lack of skill when it came to doing the work.”

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Posted 3 years ago

“Correct battery was installed, and the technician was great. However, my appointment was 1-3pm and I had to contact Customer Support after 3pm to get a status update. I was told the new ETA would be closer to 5pm - which ended up being accurate. I am understanding of unexpected delays, but I was very disappointed that I was not proactively notified that the battery would arrive 2 hours late than the window I was given, which disrupted my day even further. Probably would not use this service again due to this.”

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Posted 3 years ago

“Seems a bit dysfunctional, if I hadn't called back TWICE to get a response or any information, I'm not sure the technician would have been there. He was fine once he got there at 3 pm but the appointment was between 11 am and 1 pm.”

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Posted 3 years ago

“Decent on price. Waited really, really long.”

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Posted 3 years ago

“All went well with the instalation . but I wanted warranty info. on the 3 year battery to have on file. Something in writing, who to contact , if the battery goes bad in that 3 year period ?”

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Posted 3 years ago

“Battery installed one day later than promised leaving us overnight without an operating vehicle. Not a good plan in case of emergency Further, in the past, we always got a warranty from the battery manufacturer in case the battery life was short of warranty time.”

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Posted 3 years ago

“*** = 3 stars My technician was late and it initially showed that the visit had been completed even though he had not arrived. I freaked out and then saw multiple messages online that said the company was a fraud. I was terrified as I had work the next day and did not have a suitable back up plan. Luckily, my technician did show up later (i texted and called the company) and replaced my battery. Car is running fine 2 weeks later without issue.”

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Posted 3 years ago

“I put in my request for a new battery online using my PC on Sunday January 8 at about 1:30 PM. I may have misinterpreted your website, but it lead me to believe that someone would be dispatched to my house to replace my battery that day. It was not until the next day that someone was sent to replace my battery. The technician did a great job, but I think your website should be clear as to when the technician will arrive.”

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Posted 3 years ago

“Had to call and get an update on the est....overall a great experience and my technician was great.”

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Posted 3 years ago

“Nice guy and all but i think he forgot to tighten down my wiper blades. both are stripped out now and need replaced. Other then that i appreciate the service.”

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Posted 3 years ago

1-800-Battery is rated 4.3 based on 6,119 reviews