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1-800-Battery Reviews

4.3 Rating 4,520 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

4.3

Based on 4,520 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best part of this service is that I have been able to get someone to come to Me with a new battery same day. However, their toll free number is never in working order so it’s hard to get ahold of anyone. Use the chat feature.”

Posted 1 year ago

“I was charged twice on my credit card. Contact me please. 614-353-7393”

Posted 1 year ago

“Technician was on time and friendly. He competently installed the battery. However he was unable to register and code the battery properly within the cars ECU. I now have a warning light that comes on ever time I start the car. 1-800 battery advertised they have the register/coding capability that is required when replacing a BMW battery. I will now have to pay another $100-200 at the dealer buying a service I already paid 1-800 Battery to perform.”

Posted 1 year ago

“Took too long and I had to have multiple follow-ups before having the battery delivered and installed. The technician was however, friendly and helpful”

Posted 2 years ago

“I was surprised when the tech showed up in his own car, two hours early. He declined to jump start or test the battery, because he was "sure it was dead." But at least I got a new battery.”

Posted 2 years ago

“I paid for a diehard battery and got some other kind”

Posted 2 years ago

“The delivery did not happen in the scheduled time window and I was not notified of the change.”

Posted 2 years ago

“I had no option to select orientation of negative and positive poles. Unfortunately, battery provided was reverse. Installer had to rig to properly connect. Not happy with that. Should that be an additional question to ask the consumer or should it be something that is assumed when make and model is stated?”

Posted 2 years ago

“Call when you are going to be late!! Guy was 3 hours late!!!!!!!”

Posted 2 years ago

“Tech was great once she arrived, but it was 4 hours past initial quote time”

Posted 2 years ago

“Virgil Stevens: This company engages in "bait and switch" trade practices. They charged me for Die Hard Gold battery, but have installed instead a much cheaper Exide one. The Technician was very late and very rude. He refused to properly mark the date of installation so that I cannot use the warrantee. When I have refused to sign he simply faked my signature. WORST SERVICE EVER. STAY AWAY FROM THIS COMPANY.”

Posted 2 years ago

“The convenience was great, the price was OK, but the battery that was delivered was not the DieHard I ordered. When I complained I was told that the website warns that you will not necessarily receive the battery you think you've paid for, since 1-800-BATTTERY relies on the inventory of their third-party installers. If that warning is there it's pretty hard to see!”

Posted 2 years ago

“Pricing was great and customer service reps were very professional and helpful- I had a battery installed and it was not installed properly and I was stranded less than 30 minutes after service- took 2 hours for technician to come and tighten down connections properly- nice guy and he apologized for the issue - I know nobody is perfect and they were professional but 2 hours stranded is a long time”

Posted 2 years ago

“Nice guy but he was 3 hours late I had to cancel appointment which cost me $25 did a great job but would have been nice if you'd let me know when he was going to be late. Had to call the 800 number twice to find out what was going on.”

Posted 2 years ago

“Kind of disappointed in the whole process. Initially ordered a high end more expensive battery & supposed to be installed the same day at my home. When no one came during the 2 hr apointment window so I called & was told by the tech he had a different battery than what I ordered. They were supposed come back between 10A-2P the next day but again didn't show. Then told that the tech had to go pick up the correct battery. Then told on the way to me he had a flat tire & couldn't come. They sent another tech to pick the battery up from him & he arrived at 5P. The tech was pretty good, I realistically did not expect a master mechanic but he could have been more experience in battery replacement since his main busines was locksmithing. Probaly would not use this service agAin.”

Posted 2 years ago

“Once the technician arrived, everything went smoothly. The only thing was that my apt time was from 8-10 (and he arrived at almost noon), and I didn't know that I would be give an 30 minute heads up before the technician arrived. So I was waiting for over 3 hours at the car in the freezing weather when I only lived 10 minutes away. Better communication about what to expect and updated ETAs would have been greatly appreciated so I could have used my time more efficiently. It was a bummer I spent so much time sitting around waiting.”

Posted 2 years ago

“Service was great. Quick, timely with a full explanation. The only surprise was the mileage charge of $25.00 after reading at the website the were no hidden fees. I should have read the bill bill before and not after. But like I said everything else was terrific. If not for the mileage charge a 5 star rating was appropriate.”

Posted 2 years ago

“The install was fine but the changing of the battery caused computer issues for my car. I called the 800 number and advised the operator of the problem cause by the installer. I was told they would contact the installer than call me right back. No one from 1-800 battery has contacted me to help fix the problem. Also they state on their site that they have real time chat on line. That is not a true statement as it pertains to me. I sent an email asking questions and several hours later got a call with excuses on why it wasn’t real time. Also they charge $1.00 per mile that the installer had to drive to get to my location. If this is how the treat all their customers than I highly question the star ratings that the post on their site.”

Posted 2 years ago

“I need a printed copy of the 36 month warranty on the battery to go in my car. I am 93 years old and the auto may be passed on to others in the coming years. Thank you Archie Mangum”

Posted 2 years ago

“Tech Doug was great! Phone and phone app support need some work.”

Posted 2 years ago

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1-800-Battery is rated 4.3 based on 4,520 reviews