1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,427 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,427 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was 2 days after promise. Tech who installed was excellent”

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Posted 2 years ago

“I asked for ASAP and they said they would be here in 2 hours. It ended up taking 6 hours, but the person who came was very nice and courteous. At any rate, it was very helpful to have the battery replaced on the same day.”

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Posted 2 years ago

“Waited on hold for 75 minutes reading the text message we’ll be with you shortly: Very poor and no one to speak to as well. Service man was very competent and worked diligently.”

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Posted 2 years ago

“When do I get my warranty?almince”

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Posted 2 years ago

“Would be a higher review but they didn’t arrive until 5 hours after the appointment window with no communication or updates on where they were or why it was so late. But once the tech did come he was able to test and confirm my battery was bad, he replaced it and had the car running again in 20 mins.”

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Posted 2 years ago

“Luis was quick, friendly, and very helpful”

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Posted 2 years ago

“I'm sill waiting to get access to my online account.”

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Posted 2 years ago

“Had to reschedule several times because they never showed up. Finally, on the 4th try someone delivered, and installed my new battery.”

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Posted 2 years ago

“Overall it was an okay experience. Certainly better than getting towed somewhere to get battery changed. However- I was told someone would be there in an hour. No one showed up until 7 hours later. Customer service rep Anthony was great”

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Posted 2 years ago

“Initial testing of old battery not performed or offered as an option as described on website. Also driver did not meet delivery window.”

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Posted 2 years ago

“Service was good. Price was very expensive”

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Posted 2 years ago

“Ryan was professional, on time, and a good guy. Great service!”

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Posted 2 years ago

“Service provider was 5 hours late and customer service was unresponsive. Tried calling, texting, and emailing but received no response for hours. Could not drive vehicle all day until battery was replaced. Fortunately the actual battery swap only took 5 min.”

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Posted 2 years ago

“In terms of ordering a battery and scheduling an installation, the site is great. When it comes to execution, things kind of fall apart. The site says you will receive an email throughout each stage in the process. I did not receive an email until after the battery was installed. My installation window was between 6pm and 7pm, but as of 6pm I still hadn't heard anything. No status change. Customer service was unnervingly informal (i.e. "hello?" was how they answered). I was told they'd definitely be there by 7pm. They weren't there at 7pm. Nor 7:30pm. Nor 8pm. They finally got here at 8:15pm. Customer service provided me no confidence.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“The service repair went smoothly. I was not impressed by the lack of responsiveness of the system. I originally had scheduled appointment through the system on Saturday and did not receive any followup that it had to be moved to Monday since the dispatch couldn't coordinate a tech. I had to call in repeatedly to customer service myself to find out (not once did they send advanced notice). So the repair job & tech were 5/5, but the dispatch and customer service throughput brought it down to 3/5.”

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Posted 2 years ago

“Tech was great, but brought the wrong battery which was different than what I had pre-paid for. I called customer service and was told there would be an $81.83 credit put back on my card, but it hasn't happened yet. Still reserving judgement, but I should have seen the credit by now.”

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Posted 2 years ago

“I had to wait almost five hours for them to deliver the service although an initial wait time of two hours was indicated when I ordered. No proactive notice was given, I had to call them three times before someone showed up finally. I felt this was a poor service. Besides this, the battery was replaced within minutes and we could use the car again.”

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Posted 2 years ago

“Was promised delivery/insalation between 1-3 pm. Called at 3 pm and was told that no one had picked up the order. Reschedueld for 4:45. Guy who arrived was very helpful”

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Posted 2 years ago

“Great on-time performance. But after replacing the battery the radio and the clock do not work.”

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Posted 2 years ago

1-800-Battery is rated 4.3 based on 5,427 reviews