1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,704 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,704 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Battery installed one day later than promised leaving us overnight without an operating vehicle. Not a good plan in case of emergency Further, in the past, we always got a warranty from the battery manufacturer in case the battery life was short of warranty time.”

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Posted 2 years ago

“*** = 3 stars My technician was late and it initially showed that the visit had been completed even though he had not arrived. I freaked out and then saw multiple messages online that said the company was a fraud. I was terrified as I had work the next day and did not have a suitable back up plan. Luckily, my technician did show up later (i texted and called the company) and replaced my battery. Car is running fine 2 weeks later without issue.”

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Posted 2 years ago

“I put in my request for a new battery online using my PC on Sunday January 8 at about 1:30 PM. I may have misinterpreted your website, but it lead me to believe that someone would be dispatched to my house to replace my battery that day. It was not until the next day that someone was sent to replace my battery. The technician did a great job, but I think your website should be clear as to when the technician will arrive.”

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Posted 2 years ago

“Had to call and get an update on the est....overall a great experience and my technician was great.”

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Posted 2 years ago

“Nice guy and all but i think he forgot to tighten down my wiper blades. both are stripped out now and need replaced. Other then that i appreciate the service.”

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Posted 2 years ago

“Took three visits to get the right battery for my Jeep. Customer service was good though as was the install tech to keep on it and find the right battery.”

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Posted 2 years ago

“Not very professional, from Customer Service To the tech”

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Posted 2 years ago

“The service is convenient but very overpriced and the serviceman was over 2 hours late past the scheduled appointment. Via the tracker, he was sitting at one location for over 90 minutes when he texted that he was "on his way".”

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Posted 2 years ago

“Technician was great. Scheduler mistated date/time of technician's arrival and the total cost, which was $50 more than quoted.”

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Posted 2 years ago

“1-800-Battery came to our van suggested we take the deadc9 mth old battery we have, back to ask about it's warranty. They did NOT PUT A NEW BATTERY IN. THEY CHARGED US $365.35 FOR THE SERVICE CALL & NEW BATTERY. They said their billing dept would contact me for a refund, the service call with tax would be $107,41 & a 257.93 refund They haven't called us yet which makes us very upset! Their billing dept needs to improve their terrible customer service. We're expecting a call tonoow 12/9/22. Because of this issue we would not recommend them to anybody we kbow.”

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Posted 2 years ago

“Your price was much higher than several auto parts shops I contacted, but those didn't have my battery in stock, or wouldn't install it, so I had to use you. Despite my having told you the car, year and model, your people came first with the wrong batter, and then it took another 90 minutes for them to return with the right one. Your people were otherwise competent and professional.”

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Posted 2 years ago

“$357+ is an outrageous price to pay for 10 minutes of a technician's time, a truck containing the relatively few types of batteries needed for automobiles and a wrench with a couple of different fitting. But then I don't have much choice, do I? As batteries have essentially a 3-year operating term, in 2025 I'll buy one ahead of time and replace it myself.”

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Posted 2 years ago

“In the end, everything was OK. But promised ETA was missed twice. First time, staffing was short and battery was not delivered on same day. The next day, promised ETA was was missed by couple of hours.”

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Posted 2 years ago

“Delivery was 2 days after promise. Tech who installed was excellent”

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Posted 2 years ago

“I asked for ASAP and they said they would be here in 2 hours. It ended up taking 6 hours, but the person who came was very nice and courteous. At any rate, it was very helpful to have the battery replaced on the same day.”

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Posted 2 years ago

“Waited on hold for 75 minutes reading the text message we’ll be with you shortly: Very poor and no one to speak to as well. Service man was very competent and worked diligently.”

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Posted 2 years ago

“When do I get my warranty?almince”

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Posted 2 years ago

“Would be a higher review but they didn’t arrive until 5 hours after the appointment window with no communication or updates on where they were or why it was so late. But once the tech did come he was able to test and confirm my battery was bad, he replaced it and had the car running again in 20 mins.”

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Posted 2 years ago

“Luis was quick, friendly, and very helpful”

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Posted 2 years ago

“I'm sill waiting to get access to my online account.”

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Posted 3 years ago

1-800-Battery is rated 4.3 based on 5,704 reviews