1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,427 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,427 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The person that installed the battery was fantastic!! Communication with the company was not so great. My install was scheduled between 8-10AM. They did not show up until after 1pm. I called twice and was on hold for 45 minutes. Very disappointing.”

Helpful Report

Posted 1 year ago

“Once I submitted my order I couldn't get online to check my order and could not get anyone to answer a call. I was beginning to think I got ripped off. Then someone texted me the next day apologizing for the delay and saying their technician was on vacation so even though their site says sometimes get a battery within a day, I had to wait almost a week. And the battery delivered was not the one I ordered on line. All in all they did deliver and install a battery so we are back up and running. It does appear the battery is about a year + old, not really happy about that as it probably shortens my warranty.”

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Posted 1 year ago

“Was not enformed the technician was going to be late so I had to call about 3 hours past when he was supposed to be here. The technician did a great job just wish i was given a heads up they would be late.”

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Posted 1 year ago

“The service window was 9-11 am. The guy showed up around 2:30 pm. They kept in contact with me but his ETA kept moving up by an hour at a time. He did a good job. I just wish they were more accurate with their service window. I had to cancel work meetings because I was waiting.”

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Posted 1 year ago

“The technician who came was very good, I would give him 5 stars. 1-800 Battery.com was great up to the point where they realized that the battery had to be programmed for the car to start. They replaced the battery and gave me a jump so I could go to the dealer and get it programmed, but I kind of feel like I would have been better off just jumping my car before the battery was changed and driving it to a place that understood how to program the car after the battery was installed.”

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Posted 1 year ago

“I am still waiting for a $ 50 .00 credit. It has been over a week. Please advise”

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Posted 1 year ago

“When I placed the order online it said there was a 2-hour window available so I ordered the battery. Never heard anything back, but the receipt showed it being sent. I called and was told it would be the next day between 9&11a.m. Tech arrived at 12. It would be nice if communication were better between the tech and the customer. However, after the tech arrives the repair was taken care of promptly.”

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Posted 2 years ago

“Once the technician got here he was fast and efficient. My only complaint is I waited all day for service. The original time frame was 10-12 and he didn’t arrive until late afternoon. Better communication either with 1-800battery or the technician would have helped. Scheduling seemed to be an issue.”

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Posted 2 years ago

“You scheduled 12-2 window and the driver didnt show up until 3:30. He did great once he got there but if they do road side assistance I don't know how you can have any integrity of schedule appointments for your clients.”

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Posted 2 years ago

“Adequate battery replacement. Took away the old battery. Service person had not familiarized himself with the replacement procedure in advance. He misplaced parts he took apart. He could have easily looked up the tutorial on youtube before stumbling and bumbling his way through it.”

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Posted 2 years ago

“Delivery and installation promised for 10am - noon. Did not arrive until 3pm. No explanation given (other than the meaningless "running late") and no attempt to let me know they'd be late. However once installer arrived he did a quick and professional job. I am just put off by the cavalier attitude of agreeing to a time and then just blowing it off.”

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Posted 2 years ago

“I am a 1st time customer. I had to call twice just to make sure I would still receive service. The Tech didn't give me time to come outside and was blowing his horn like he was at a friend's house. He had no rags , lubricant or anything. Acted like he was in a hurry after I waited until 5:30pm to get services from a 9:00am call. Missed an entire day of work and was given a brand of battery that I am still waiting on the specs for because it is not a DieHard as I was told. I was disappointed with the service and no one communicated with me about any changes. Maybe I was expecting to much. Thanks for the experience!”

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Posted 2 years ago

“Two hours turned to six hours.”

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Posted 2 years ago

“The last tech that came was very knowledgeable and did the job they way it should be done. But I question if the first battery I received was used because it died in 3 months.”

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Posted 2 years ago

“Technician missed the first appointment and then the next day I was notified that he would arrive in 90 minutes. He did not arrive for 2 1/2 hours. When he arrived the work was done quickly.”

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Posted 2 years ago

“We have given an "acceptable" rating only because they did not come on the day confirmed and they did not call to inform us of a date change. We spent five hours just waiting for the battery technician to come. There was no phone call to let us know of a date change. They came the next day and installed a new battery. All fine and good, but we wasted the day before waiting for them to come and they never did.”

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Posted 2 years ago

“They missed the installation window and there was no communication. The online chat feature asked me for the order number and then silence, never got back to me. Finally got them on the phone and they said they would be here the next morning, but again, didn't show up. More calls and they finally came but with a different battery than the one I bought. I'm handicapped and grateful for this service but it was a terrible hassle, and very unprofessional.”

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Posted 2 years ago

“Once the actual appointment was set, it was smooth sailing as far as replacement. I selected ASAP on a Saturday and couldn’t get somebody out until 2 days later on Monday.”

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Posted 2 years ago

“I am satisfied with the battery, it is functional. However, after spending $300 for one battery, I still have not yet received a receipt. Not good business. I suppose I will have to wait……. Rocko Reedy”

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Posted 2 years ago

“Way way way overpriced!!!!! That's all I have to say.”

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Posted 2 years ago

1-800-Battery is rated 4.3 based on 5,427 reviews