1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 6,119 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have to say, it was not what I expected, however I was more than satisfied even 2.5 hours after my appointment. I was notified of numerous delays, given a discount and the technician was absolutely wonderful. I would call again because of the interactions with customer chat, personal call and the servicing technician.”

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Posted 1 year ago

“The dispatcher was very rude, but the serviceman was great.”

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Posted 1 year ago

“The initial order process was easy. However, before the the battery was finally delivered and installed, the process became more and more confusing with email messages I couldn't read unless I logged on to my account. I never created an 'account' and was never required to do so. Once I created an 'account' a subsequent email advised that my order had been changed - that it would only be delivered. Responses from the online chat person were also confusing. The tech who installed the battery was polite, helpful, informative and patient. If it were not for him, I may have scored this review even lower. If hadn't of been for all the confusion, I may have scored it higher.”

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Posted 1 year ago

“The technician was great. Overall, though, for the price it was not a great experience. The windows of time you book are treated loosely... If you ask for 8 to 10am , it really means 10-12. Support was responsive and the technician was friendly, but it's not like any other delivery service where they communicate proactively about your delivery. You end up having to call them 15 minutes before the delivery window is about to end to get an update. The price is very high for this sort of lackluster experience.”

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Posted 1 year ago

“Service was swift although I thought it was pricey”

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Posted 1 year ago

“So far so good. Guy shows up, puts battery in, car started. Honestly the battery didn’t look new, however “chat” feature advised me the battery is new. A warranty is in place as per this company, and hopefully the battery lasts. Still a little shady to me, but we’ll see. Nothing is over until it is.”

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Posted 1 year ago

“The service was excellent but the wrong battery was brought, although I did confirm the battery numbers three times, but it was the wrong battery. It did not fit in the well the way it should but I was able to get the cover over it enough to close the trunk panel. If I was not selling the car I would have returned the battery for the correct one I ordered. Disappointed!”

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Posted 1 year ago

“The battery I paid for was not installed. A much cheaper battery was put in.i would like a price differential refund.”

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Posted 1 year ago

“Very quick service but there were a couple of disappointing issues. 1, the Diehard car battery which I thought purchased, ended up being a different battery, I was told it was equal to the original. Called 800 # to complain and was told in the very fine print which was not easy to find, that they reserved the right to replace with similar battery, just wish that information was more upfront. Also they said that the technician would test old battery to make sure it was dead and not just in need of a recharge. My technician did not have the equipment so never really knew the exact facts of my old battery. Was also told someone would contact me about issues for possible discount, never received any communication. For these reasons I will definitely look elsewhere when needing to replace my car battery, disappointing experience.”

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Posted 1 year ago

“The attitudes of local contractors are not very good, rude is how I will describe it. JC”

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Posted 1 year ago

“James the technician saved me from canceling my order. My order was delayed a day due to technicians not wanting to work Super Bowl Sunday!!!! Not good for a 24/7 company. James told me he was available Super Bowl Sunday but, received no orders! The scheduling system is horrible!!”

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Posted 2 years ago

“My scheduled appt for 1/30 didn't happen. My appt for 1/31 for between 11:00 - 1:00 didn't show up until around 4:00. Once technician got here he confirmed my battery needed replaced & car started. Battery was under warrenty & I was told I would pay $50.00. Please adjust amount charged to my account.”

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Posted 2 years ago

“The website was very difficult to navigate and execute. The scheduling process was unclear and unweildy. Surprisingly, the technician arrived without the necessary tools.”

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Posted 2 years ago

“Tech had to be called to see when he would be there. We were scheduled between 8-10 am, he showed up at 10…with one battery not two like I ordered for my truck. He had to go get the second battery after installing the first one. I was told he would test the old batteries before installing the new ones just to make sure that was the problem, he did not do that. The delay in leaving and returning with the 2nd battery really delayed the day and other plans.”

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Posted 2 years ago

“The primary advantage to this service is that you don’t have to leave your house. However, the batteries are at the upper end of the generally accepted price range the charge for coming to your house and installing it is between 100 and $150. Finally, they were two hours late with their service call. If the most important thing is to not have to leave your house, and you don’t mind waiting the entire day, then this might be a good choice. However, if you’re able to leave the house, simply driving to a local auto parts dealer, buying the battery and having them install it will save you money and time.”

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Posted 2 years ago

“The technician was quick and extremely polite. However, I am very disappointed in the battery. The four choices I had to pick from for my car were all AC Delcos. I picked a higher end one that was cca 810. I received a cca 700 Exide Sprinter battery. It's not what I prepaid for. The dispatcher told my technician on the phone that they'd credit me $20 back to my card, but I never received a credit. Very disappointed and beware of what you order vs what you get.”

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Posted 2 years ago

“My technician Orlando was great, very professional, took care my battery replacement with ease. I could not have asked for a better technician. However, your company provided the wrong battery one that was weaker. I purchased a battery with 800 CCA and was provided one with 700 CCA. I am awaiting a potential refund. Your customer service reps were not particularly helpful and told me that despite my purchase of a 800 CCA battery the fact that I was provided with a battery above the required CCA of 600 for my vehicle that was good enough. I hope this issue can be rectified or I would have to take future business elsewhere.”

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Posted 2 years ago

“I waited awhile after the window closed for estimated time for services. I wasn’t informed that the status changed until I reached out to customer service. However, I wanted to to give the technician who services my car a good review I believe he came from Philadelphia, he was professional, quick, accommodating and knowledgeable. He asked questions and follow up with me after installation to make sure everything was functional.”

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Posted 2 years ago

“The battery was delivered and left at my door without notification. Then I had to wait an hour for a technician to arrive to install the battery .”

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Posted 2 years ago

“Overall the service was acceptable. Please accept this feedback to make the customer service experience much better. First, there was not a clear understanding of the service tech's arrival time vs the battery arrival time. Some confussion could have been avoided if this part was made clearer upon the ordering process. Second, the text alerts to my cell phone did NOT sync to the online arrival times of the tech. This was also extremely confussing as a new customer. Yes, overall the service was acceptable but could have been so much better. I had to call your cust/sv team to get an accurate understanding of what was happening. At one point I was told the service tech had his cell phone set to 'walking times' which is why the online system was sying ETA was 7-9hrs, while at the same time I'm getting text alerts saying the tech would arrive in approx. 30 minutes. Please improve your customer communications. Again, I also suggest putting (in plain simple language) that the battery would ship seperately from when the tech arrives and that a 3rd party is involved with the battery delivery because again when I spoke with the battery delivery service they had no idea what I was calling about and it took me a few minutes to put the puzzle pieces together. Again, as a 1st time customer.”

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Posted 2 years ago

1-800-Battery is rated 4.3 based on 6,119 reviews