1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,427 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,427 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, it took 24 hours to get the service I needed, not 2 hours as promised. The technician was great. He changed the battery and started the car, but later on, the car did not start again. Apparently, the key needed to be programmed. I had to call another expert to do that. and cost me 250 $ extra.”

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Posted 6 months ago

“Very competent Tech, on a tough job, but VERY EXPENSIVE.”

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Posted 7 months ago

“Still waiting for my new battery!!”

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Posted 7 months ago

“3, I was under the impression that I would receive fast service because the form indicated ASAP. My fault, I didn't read the entire form. I ordered at approx. 4pm Sat. Service tech arrived approx. 10a Sun. Apparently, they are capable of accepting a payment, but unable response to their text based customer service. Battery was slightly larger and tech couldn't replace 'hold-down bracket' so he gave me the screw (he removed) used to restrain the original battery and informed me to hold on to it. Beyond that, the tech was polite and patient. Apologetically, I can't say that I would refer a friend”

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Posted 8 months ago

“Driver was very poor on direction”

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Posted 8 months ago

“The hurricane caused an understandable delay but poor customer service extended that delay even morr”

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Posted 8 months ago

“I would say 3/5. The tech was very nice and efficient, and once he got here it went very well. Although, there was a lot of uncertainty of his arrival. Admin's texted with me minimally, but I should be able to know the ETA at every moment, tracked on my phone. Also when I purchased the battery, I selected ASAP and was not given an ETA. Even if it is very conservative, i would still list the ETA upon purchase. Also, I would have a better tracker with better indications of time through the delivery process. I felt like i was in the dark a lot of the time. Even if its just some form of visibility just to make the user understand a little. yesterday, i didnt know when someone was coming until 11 minutes out when i started to track the driver. this should be like 3-5 hours out. thank you for the battery, it works now. Also the tech was a good guy.”

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Posted 8 months ago

“Richard, CEO your service is less established and I can take that into account. Your service indicated your technician would have the tools to check my existing battery to determine the charge. He did not have the tools to check it. Your technician was working in an area that typically has two technicians with an expected arrival time between 10-12. Since there was one technician absent the technician was working double calls and arrived at 230PM. I understand your technicians are independant contractors but providing them adequate resources reflects on the quality of the work and service. The mark-up on the batteries is a little high too. Thanks for the service. Don Douin”

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Posted 8 months ago

“Total Value— a 3-star. Technician was great. 5 minutes to install. Price is my only concern. Just because you can get $300 for average quality battery doesn’t mean you should. I would use you again, except it will be more worth it to get a jump from insurance company and take it to AutoZone for $80 installed…out the door. Wish I could rate the service value higher, but I cannot.”

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Posted 9 months ago

“Got my battery replaced by 1-800 Battery one year ago and it died yesterday. Spoke to someone and they said they would honor the warranty and it would be $50 for labor on the phone but they charged me $104. Lol. The service is relatively fast and the people are friendly but little stuff like this urks me.”

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Posted 10 months ago

“The young man that showed up was very nice and installed the new battery. The car did not start….. I had to call a Mobil tech in to see why and it turned out that a wire was not put back. It cost me an addition 150.00 for someone else to connect the loose cable……. Really?”

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Posted 10 months ago

“I have to say, it was not what I expected, however I was more than satisfied even 2.5 hours after my appointment. I was notified of numerous delays, given a discount and the technician was absolutely wonderful. I would call again because of the interactions with customer chat, personal call and the servicing technician.”

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Posted 10 months ago

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Posted 10 months ago

“The dispatcher was very rude, but the serviceman was great.”

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Posted 10 months ago

“The initial order process was easy. However, before the the battery was finally delivered and installed, the process became more and more confusing with email messages I couldn't read unless I logged on to my account. I never created an 'account' and was never required to do so. Once I created an 'account' a subsequent email advised that my order had been changed - that it would only be delivered. Responses from the online chat person were also confusing. The tech who installed the battery was polite, helpful, informative and patient. If it were not for him, I may have scored this review even lower. If hadn't of been for all the confusion, I may have scored it higher.”

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Posted 11 months ago

“The technician was great. Overall, though, for the price it was not a great experience. The windows of time you book are treated loosely... If you ask for 8 to 10am , it really means 10-12. Support was responsive and the technician was friendly, but it's not like any other delivery service where they communicate proactively about your delivery. You end up having to call them 15 minutes before the delivery window is about to end to get an update. The price is very high for this sort of lackluster experience.”

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Posted 11 months ago

“Service was swift although I thought it was pricey”

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Posted 11 months ago

“So far so good. Guy shows up, puts battery in, car started. Honestly the battery didn’t look new, however “chat” feature advised me the battery is new. A warranty is in place as per this company, and hopefully the battery lasts. Still a little shady to me, but we’ll see. Nothing is over until it is.”

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Posted 1 year ago

“The service was excellent but the wrong battery was brought, although I did confirm the battery numbers three times, but it was the wrong battery. It did not fit in the well the way it should but I was able to get the cover over it enough to close the trunk panel. If I was not selling the car I would have returned the battery for the correct one I ordered. Disappointed!”

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Posted 1 year ago

“The battery I paid for was not installed. A much cheaper battery was put in.i would like a price differential refund.”

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Posted 1 year ago

1-800-Battery is rated 4.3 based on 5,427 reviews