1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,701 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,701 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Had to reschedule several times because they never showed up. Finally, on the 4th try someone delivered, and installed my new battery.”

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Posted 3 years ago

“Overall it was an okay experience. Certainly better than getting towed somewhere to get battery changed. However- I was told someone would be there in an hour. No one showed up until 7 hours later. Customer service rep Anthony was great”

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Posted 3 years ago

“Initial testing of old battery not performed or offered as an option as described on website. Also driver did not meet delivery window.”

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Posted 3 years ago

“Service was good. Price was very expensive”

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Posted 3 years ago

“Ryan was professional, on time, and a good guy. Great service!”

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Posted 3 years ago

“Service provider was 5 hours late and customer service was unresponsive. Tried calling, texting, and emailing but received no response for hours. Could not drive vehicle all day until battery was replaced. Fortunately the actual battery swap only took 5 min.”

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Posted 3 years ago

“In terms of ordering a battery and scheduling an installation, the site is great. When it comes to execution, things kind of fall apart. The site says you will receive an email throughout each stage in the process. I did not receive an email until after the battery was installed. My installation window was between 6pm and 7pm, but as of 6pm I still hadn't heard anything. No status change. Customer service was unnervingly informal (i.e. "hello?" was how they answered). I was told they'd definitely be there by 7pm. They weren't there at 7pm. Nor 7:30pm. Nor 8pm. They finally got here at 8:15pm. Customer service provided me no confidence.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“The service repair went smoothly. I was not impressed by the lack of responsiveness of the system. I originally had scheduled appointment through the system on Saturday and did not receive any followup that it had to be moved to Monday since the dispatch couldn't coordinate a tech. I had to call in repeatedly to customer service myself to find out (not once did they send advanced notice). So the repair job & tech were 5/5, but the dispatch and customer service throughput brought it down to 3/5.”

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Posted 3 years ago

“Tech was great, but brought the wrong battery which was different than what I had pre-paid for. I called customer service and was told there would be an $81.83 credit put back on my card, but it hasn't happened yet. Still reserving judgement, but I should have seen the credit by now.”

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Posted 3 years ago

“I had to wait almost five hours for them to deliver the service although an initial wait time of two hours was indicated when I ordered. No proactive notice was given, I had to call them three times before someone showed up finally. I felt this was a poor service. Besides this, the battery was replaced within minutes and we could use the car again.”

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Posted 3 years ago

“Was promised delivery/insalation between 1-3 pm. Called at 3 pm and was told that no one had picked up the order. Reschedueld for 4:45. Guy who arrived was very helpful”

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Posted 3 years ago

“Great on-time performance. But after replacing the battery the radio and the clock do not work.”

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Posted 3 years ago

“Cost was way too high, but they were prompt and got me back on the road.”

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Posted 3 years ago

“I was very aggravated with the process for your services. I went online to your website at 11:56 AM on Sun 21 Aug 2022 and placed an order for delivery and install of a battery. I marked that an appointment was needed ASAP, and in the notes, I explained that I was waiting in a mall parking lot for assistance. 12:16 PM, I received an email providing the details of my order and that the ETA was 2-hours, 2-min. I noted that nowhere in the email did it state that an appointment was “not” made or that a technician would not be able to provide the services I prepaid for online. After waiting 2-hours with no updated email, text, or status, I chatted with an agent to try and obtain a status for my order. The agent explained that my order was assigned to a technician, but the technician was not answering his phone, the agent would try and get someone out to me, but unfortunately could not provide a for sure ETA. The agent explained that I should receive a status update when the technician has the battery and is on his way. The agent also stated that Sundays are the days that some technicians take off from work, so there was no way of knowing what technician was available to meet me. The agent and I agreed that Monday (22 Aug) would be best to meet a technician. Additionally, the agent stated that I would receive a text on Monday in plenty of time and that these requests are typically completed around 9 AM the following day. The agent ended the chat by explaining that I would have plenty of time to meet the technician at the mall once I receive my first notification. However, on Monday morning at 8:00 AM, I received a text that the technician was on his way and was 10-min from the stalled vehicle’s location. I live in North Raleigh 35-min away from the mall and was inconvenienced again to ensure I could get someone over there in time to meet the technician. On a good note, the technician replaced the battery with little difficulty and was there when the text message said he would be. But the 2-hour wait the previous day without getting what I paid for, lack of notifications received to keep me updated on what was going on with my request, the fact that no details were provided at the time of ordering to inform me my order could “not” be fulfilled on Sunday, and that the agent was not able to contact the assigned technician on Sunday to determine a timeline, all contributed to a negative experience.”

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Posted 3 years ago

“The online order was pretty good. The same-day delivery is also fast (earlier few hours than the scheduled time), impressive. Till now: 5 - stars Rest of the part: 1 -star But, the installation person is in so hurry to get the job done and doesn't have knowledge of fitting the battery properly. I helped him to put the things right while assembling the battery and fitting it. In his hurry, dropped the bolt in the engine cabinet and spend additional time finding them again and getting them back. he needed to open/close a few other parts to get the dropped bolts back (some mess up), but finally okay.”

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Posted 3 years ago

“Appointment time was between 8-10am, no one called to confirm this appointment. The technician arrived at 10:15am. Once he arrived, he was not familiar with the make of the vehicle, or where the battery was. Once he started working, he didn't seem to have the correct tools.”

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Posted 3 years ago

“The installer did a good job overall. However, I did not receive a written warrenty in which the installer stated that I should receive it by email. As of today, I have not received it.”

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Posted 3 years ago

“The serviceman was wonderful it is just the company does not have enough workers and the wait was over 5 hours. Fortunately, it was not an emergency for me but I would not be happy if time was of the essence.”

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Posted 3 years ago

“My technician was great and on time. I thought I was purchasing a gold Die Hard battery but received an FPV Battery.”

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Posted 3 years ago

1-800-Battery is rated 4.3 based on 5,701 reviews