1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,580 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,580 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I had to wait almost five hours for them to deliver the service although an initial wait time of two hours was indicated when I ordered. No proactive notice was given, I had to call them three times before someone showed up finally. I felt this was a poor service. Besides this, the battery was replaced within minutes and we could use the car again.”

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Posted 2 years ago

“Was promised delivery/insalation between 1-3 pm. Called at 3 pm and was told that no one had picked up the order. Reschedueld for 4:45. Guy who arrived was very helpful”

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Posted 2 years ago

“Great on-time performance. But after replacing the battery the radio and the clock do not work.”

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Posted 2 years ago

“Cost was way too high, but they were prompt and got me back on the road.”

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Posted 3 years ago

“I was very aggravated with the process for your services. I went online to your website at 11:56 AM on Sun 21 Aug 2022 and placed an order for delivery and install of a battery. I marked that an appointment was needed ASAP, and in the notes, I explained that I was waiting in a mall parking lot for assistance. 12:16 PM, I received an email providing the details of my order and that the ETA was 2-hours, 2-min. I noted that nowhere in the email did it state that an appointment was “not” made or that a technician would not be able to provide the services I prepaid for online. After waiting 2-hours with no updated email, text, or status, I chatted with an agent to try and obtain a status for my order. The agent explained that my order was assigned to a technician, but the technician was not answering his phone, the agent would try and get someone out to me, but unfortunately could not provide a for sure ETA. The agent explained that I should receive a status update when the technician has the battery and is on his way. The agent also stated that Sundays are the days that some technicians take off from work, so there was no way of knowing what technician was available to meet me. The agent and I agreed that Monday (22 Aug) would be best to meet a technician. Additionally, the agent stated that I would receive a text on Monday in plenty of time and that these requests are typically completed around 9 AM the following day. The agent ended the chat by explaining that I would have plenty of time to meet the technician at the mall once I receive my first notification. However, on Monday morning at 8:00 AM, I received a text that the technician was on his way and was 10-min from the stalled vehicle’s location. I live in North Raleigh 35-min away from the mall and was inconvenienced again to ensure I could get someone over there in time to meet the technician. On a good note, the technician replaced the battery with little difficulty and was there when the text message said he would be. But the 2-hour wait the previous day without getting what I paid for, lack of notifications received to keep me updated on what was going on with my request, the fact that no details were provided at the time of ordering to inform me my order could “not” be fulfilled on Sunday, and that the agent was not able to contact the assigned technician on Sunday to determine a timeline, all contributed to a negative experience.”

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Posted 3 years ago

“The online order was pretty good. The same-day delivery is also fast (earlier few hours than the scheduled time), impressive. Till now: 5 - stars Rest of the part: 1 -star But, the installation person is in so hurry to get the job done and doesn't have knowledge of fitting the battery properly. I helped him to put the things right while assembling the battery and fitting it. In his hurry, dropped the bolt in the engine cabinet and spend additional time finding them again and getting them back. he needed to open/close a few other parts to get the dropped bolts back (some mess up), but finally okay.”

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Posted 3 years ago

“Appointment time was between 8-10am, no one called to confirm this appointment. The technician arrived at 10:15am. Once he arrived, he was not familiar with the make of the vehicle, or where the battery was. Once he started working, he didn't seem to have the correct tools.”

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Posted 3 years ago

“The installer did a good job overall. However, I did not receive a written warrenty in which the installer stated that I should receive it by email. As of today, I have not received it.”

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Posted 3 years ago

“The serviceman was wonderful it is just the company does not have enough workers and the wait was over 5 hours. Fortunately, it was not an emergency for me but I would not be happy if time was of the essence.”

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Posted 3 years ago

“My technician was great and on time. I thought I was purchasing a gold Die Hard battery but received an FPV Battery.”

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Posted 3 years ago

“I was expecting faster work. It took a bit over 5 hours to get to me. After that it was ok. Luis”

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Posted 3 years ago

“I experienced a error in scheduling -On the site I booked for a set time on Saturday at 10 am. -Yet somehow the company registered it as an "ASAP" order. So someone came on Friday night when I was not home. So this caused extra work and confusion in messaging to reschedule. Ultimately the issue was resolved and the technician successfully installed the battery, but the mis-scheduling was frustrating.”

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Posted 3 years ago

“Everything was done the way I asked and in a professional way”

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Posted 3 years ago

“In the end my truck is running and the battery is swapped. However, there was a lot of stress involved as my vehicle is pricey ($80,000) and has a lot of electronics. The technician (while a very nice albeit introverted guy) admitted he had never changed the battery in my model/vehicle before and mentioned perhaps needing to watch a YouTube video of how to perform the swap? Red alert. He also unfortunately showed up with the wrong battery which he only realized AFTER taking everything apart. I regretted my decision to not just go to my dealer for the service immediately. In the end after going back to the auto parts store for the correct battery, he did manage to figure it out and all is well - my battery is swapped and everything seems to work. But i will probably just go to my dealer in the future. The customer service folks were as helpful as they could be.”

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Posted 3 years ago

“We don't have a smart phone , so the text the technician sent to us was not received. After several delays and phone calls we finally got our battery . All's good that ends good. Thanks”

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Posted 3 years ago

“Tech was great, but car battery was dead 48 hours aftet install”

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Posted 3 years ago

“The representative that I spoke to and placed the order with told me he would send a 900amp hour battery, but it was a 760. He said he had two available to fit my car, and that he would send the larger capacity one. The installer, when he arrived, had no idea about this. Also, the invoice says nothing about what battery was installed, nor anything about a warranty. The installer told me I had a 3 year warranty, but there was nothing in writing about it. I paid about $100 more for them coming out to install it, and I was willing to do that, but I think everybody needs to be on the same page, and that when someone says you are going to receive x, you should receive x. But what came was a DieHard Platinum, which is a good battery. Yet it does not say on the invoice anywhere what kind of battery was used. The installer was very good. He knew what he was doing, and had the proper test equipment on hand. That part of it I am happy with. The rest of the transaction, not so happy.”

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Posted 3 years ago

“Battery guy arrived on time and changed the battery as expected, but the new battery wasn't charged and had to be jumped several times to get a charge going.”

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Posted 3 years ago

“The technician was very efficient and completed the work very quickly. However, the initial order noted a 2-hour lead time for the technician to arrive - the actual arrival time was about 5 hours later.”

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Posted 3 years ago

“Was told tech would be there in 2 hours tech finally showed up 5 hours later. Should have been told that upfront.”

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Posted 3 years ago

1-800-Battery is rated 4.3 based on 5,580 reviews