1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,704 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,704 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I had no option to select orientation of negative and positive poles. Unfortunately, battery provided was reverse. Installer had to rig to properly connect. Not happy with that. Should that be an additional question to ask the consumer or should it be something that is assumed when make and model is stated?”

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Posted 3 years ago

“Call when you are going to be late!! Guy was 3 hours late!!!!!!!”

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Posted 3 years ago

“Tech was great once she arrived, but it was 4 hours past initial quote time”

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Posted 3 years ago

“Virgil Stevens: This company engages in "bait and switch" trade practices. They charged me for Die Hard Gold battery, but have installed instead a much cheaper Exide one. The Technician was very late and very rude. He refused to properly mark the date of installation so that I cannot use the warrantee. When I have refused to sign he simply faked my signature. WORST SERVICE EVER. STAY AWAY FROM THIS COMPANY.”

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Posted 3 years ago

“The convenience was great, the price was OK, but the battery that was delivered was not the DieHard I ordered. When I complained I was told that the website warns that you will not necessarily receive the battery you think you've paid for, since 1-800-BATTTERY relies on the inventory of their third-party installers. If that warning is there it's pretty hard to see!”

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Posted 3 years ago

“Pricing was great and customer service reps were very professional and helpful- I had a battery installed and it was not installed properly and I was stranded less than 30 minutes after service- took 2 hours for technician to come and tighten down connections properly- nice guy and he apologized for the issue - I know nobody is perfect and they were professional but 2 hours stranded is a long time”

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Posted 3 years ago

“Nice guy but he was 3 hours late I had to cancel appointment which cost me $25 did a great job but would have been nice if you'd let me know when he was going to be late. Had to call the 800 number twice to find out what was going on.”

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Posted 3 years ago

“Kind of disappointed in the whole process. Initially ordered a high end more expensive battery & supposed to be installed the same day at my home. When no one came during the 2 hr apointment window so I called & was told by the tech he had a different battery than what I ordered. They were supposed come back between 10A-2P the next day but again didn't show. Then told that the tech had to go pick up the correct battery. Then told on the way to me he had a flat tire & couldn't come. They sent another tech to pick the battery up from him & he arrived at 5P. The tech was pretty good, I realistically did not expect a master mechanic but he could have been more experience in battery replacement since his main busines was locksmithing. Probaly would not use this service agAin.”

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Posted 3 years ago

“Once the technician arrived, everything went smoothly. The only thing was that my apt time was from 8-10 (and he arrived at almost noon), and I didn't know that I would be give an 30 minute heads up before the technician arrived. So I was waiting for over 3 hours at the car in the freezing weather when I only lived 10 minutes away. Better communication about what to expect and updated ETAs would have been greatly appreciated so I could have used my time more efficiently. It was a bummer I spent so much time sitting around waiting.”

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Posted 3 years ago

“Service was great. Quick, timely with a full explanation. The only surprise was the mileage charge of $25.00 after reading at the website the were no hidden fees. I should have read the bill bill before and not after. But like I said everything else was terrific. If not for the mileage charge a 5 star rating was appropriate.”

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Posted 3 years ago

“The install was fine but the changing of the battery caused computer issues for my car. I called the 800 number and advised the operator of the problem cause by the installer. I was told they would contact the installer than call me right back. No one from 1-800 battery has contacted me to help fix the problem. Also they state on their site that they have real time chat on line. That is not a true statement as it pertains to me. I sent an email asking questions and several hours later got a call with excuses on why it wasn’t real time. Also they charge $1.00 per mile that the installer had to drive to get to my location. If this is how the treat all their customers than I highly question the star ratings that the post on their site.”

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Posted 3 years ago

“I need a printed copy of the 36 month warranty on the battery to go in my car. I am 93 years old and the auto may be passed on to others in the coming years. Thank you Archie Mangum”

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Posted 3 years ago

“Tech Doug was great! Phone and phone app support need some work.”

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Posted 3 years ago

“Appreciate the service, although was left to sort out getting the radio working - not a straightforward fix. Would be great if the technician would not just remove and install the battery but would ensure the disconnect and connect haven't disrupted car function and operation.”

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Posted 3 years ago

“The person that came out was given the incorrect battery so they tried to install for 90 minutes before realizing it was too big for my car. They had to leave and pick up the correct size battery. Probably took 3 hours to complete the install.”

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Posted 3 years ago

“Se demoran demasiado tiempo en llegar. Pero el tecnico estuvo muy bien.”

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Posted 3 years ago

“Battery prices were good battery quality is great. You did say that you're sending a technician out who's also going to do a test which he did not do. Not his fault he was not told that that was something he needed to do.”

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Posted 3 years ago

“Scheduled battery replacement same day for a scheduled slot between 2-4pm and technician didn't arrive until 8:30pm. When he did arrive, it was super quick and effortless. Overall I do recommend if you're in a bind, but keep in mind that it may take considerably longer to arrive than you anticipate, so plan for that. I checked in with chat customer service 5 times to get ETAs. Although it was quick and easy to connect with a representative, it wasn't until the final check-in that I actually was able to get an actual ETA. Throughout the day I had no idea when he'd actually arrive, which made it hard to plan my day.”

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Posted 3 years ago

“The service was excellent and the gentleman was very knowledgeable and quick. My issues is the the arrival time wasn’t what was stated and if I didn’t follow up I’d wouldn’t know when would be the arrival of the mechanic.”

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Posted 3 years ago

“Everything was great accept I was never given my refund for the warranty check. The first battery only lasted 6 months and I was charged $100 for the replacement.”

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Posted 3 years ago

1-800-Battery is rated 4.3 based on 5,704 reviews