1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.27

4.3 Rating 4,546 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 4,546 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The installer was excellent,however,we called at 4 o’clock and didn’t get our battery until 8 o’clock”

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Posted 2 years ago

“The service was quick and pleasant, however, I dont think my battery was tested, I think it was just replaced and now three days later my car is reporting a low battery charge. I am concerned that the replacement was not needed and now I will have further issues.”

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Posted 2 years ago

“No call or text about when to expect the service man. He did show up a few hours later . Dispatch email was sent after job was completed . He did not check my old battery, did not show me the “new battery” . Took old battery without asking. Asked for a tip in a strange way, and left. Car starts so battery obviously works . And it damn better hold up for 3 years based on the price. Service was far different than the video you sent me about your businesses process .”

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Posted 2 years ago

“The website is very easy to use. The technician who delivered and installed the battery was right on time, did a great job it was very easy to work with. The price was a little high but I needed my car up and running in the morning and they were able to fit my time need. The one strange thing was I spent a lot of time back-and-forth with Customer Service trying to get a copy ( either hard or soft) of my warranty and the company was unable to provide one.”

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Posted 2 years ago

“till now battery working good”

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Posted 2 years ago

“They got out to me in about 5-6hrs and did what they said they was gonna do. Tow Truck Driver was knowledgeable about cars and assisted at top quality. The company rep was respectful of the situation. Sucks when it turns out not to be the battery I know ppl may put bad reviews because of that but its nothing they can do about that. Just waiting on the refund its been a week. Was expecting service to be the $25 not $99 but it is what it is people still gotta get paid.”

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Posted 2 years ago

“Needs to be more clear on pricing, not changing it three times, the last charged without my knowledge of the $70 increase.”

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Posted 2 years ago

“Was helpful”

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Posted 2 years ago

“My experience started roughly, when the scheduled appointment was delayed 4 hours. (It was July 4). As the new appointment time approached, I was informed that the web site gave the wrong spec for the battery for my car, and they could not get the correct one. (I suggest the web masters review the specs on the site. The options offered for a 2012 Volvo S60 are indeed not the correct battery choices according to Volvo). The delivery was postponed until the next day. The following day, the installer was prompt, professional and worked through some quirks to assure a proper installation with the proper equipment. I am grateful to the installer and the dispatcher for staying with this to good conclusion. Truly professional. I urge the site managers to audit and correct the errors in the specifications to prevent a similar mix up, and delay in service. Thank you.”

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Posted 2 years ago

“It was ok.They took down my wrong address, then I had to call back and change it which took forever. They came a whole 24 hours later, that’s way too long. When the mechanic arrived she was great and she gave me great service that was the best part.”

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Posted 2 years ago

“Not sure if was correct battery. Installer was quick, professional and friendly. He gets 5 stars. Not sure about the company.”

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Posted 2 years ago

“I received text messages about additional $10 off (recharge10 - code) when I asked the rep to apply he said a coupon for $10 off (carbatt10 - code) is already applied to my order. So they need to fix that. The tech was supposed to come out on Monday, got a call from the rep that he cannot make it and need to reschedule for next day! The tech came out on Tuesday on time and was very professional, got the battery changed successfully on my 2009 BMW.”

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Posted 2 years ago

“Arrived 6 hours later, too expensive”

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Posted 2 years ago

“It was great to have someone come to my home to see install. However, when they disconnect my old battery, it caused my check engine light to com because it has to be reset. For that much money , he should have reset my car”

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Posted 2 years ago

“The tech. who came (Dave) was excellent. I had made an appointment for 9:00 AM o6/02/21, but the tech was dispatched 9:00 AM Saturday 05/29/21. Not good. The phone number displayed when Dave called 30 minutes before his arrival showed "San Francisco" - he had to call twice because nobody I know would call me at 6:00 AM their local time. Also not good. It's the usual problem - like with Verizon - techs good, support staff horrible.”

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Posted 3 years ago

“Overall very good - not the battery brand you sold me but I guess it is the equivalent. The vent hose was not reinstalled so I had to dismantle the battery and reinstall that to vent under the car. Overall a convenient service.”

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Posted 3 years ago

“Was 3hours late from 9am appointment”

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Posted 3 years ago

“Great service. But repeated requests for receipt for getting reimbursement from AAA not honored. Tech could not give any receipt at all.”

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Posted 3 years ago

“Person that came to replace the battery was not an employee of the company. It was a third party. If I had known this, I will not have purchased from you. Battery installed was not the same as what I purchased from your website either. The brand was unknown. Just hoping you honor the warranty.”

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Posted 3 years ago

“They came out and installed a battery as promised. However, it was not the battery shown on the website when I made my purchase. I asked the tech about it, he said he was just told to take the battery he brought. I called customer service, and was told it was an equivalent battery, that I didn't understand car batteries. I asked for documentation to that effect, and was told to go find it myself. So far the battery has been fine, thankfully. I'm not eager to deal with the surly customer service again.”

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Posted 3 years ago

1-800-Battery is rated 4.3 based on 4,546 reviews