1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,704 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,704 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I experienced a few mishaps … First the online app was not working correctly. When I explained this to staffing I was still able to get a discount (but not the same as the online discount) I was told that my battery would be tested once the technician got here. The technician told me that he only installed batteries. (No testing).Staffing put in the wrong address .Only a street number with no relevant house number.(this delayed my technician arrival). He had to call me for my address. The technician lacked knowledge on how to get my battery out of the casing. Luckily I had looked at Utube prior to his arrival and was able to explain how to remove the plastic covering .(covering that covered the floor board). Overall the technician was very pleasant and showed great patience for the things that were out of his control.”

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Posted 3 years ago

“Technician was excellent and extremely fast. Had my battery change done in under 30 minutes. Problem is he was 4 hours outside the appointment window I selected. Lost my whole day waiting for him to arrive and I wasn't notified about the 2nd delay. I had to call to see where the tech was and was then notified he'd be even later than the first reported delay....”

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Posted 3 years ago

“Scheduling was easy, the installer was on time, courteous, respectful of property and efficient. Now for the not-so-good part. I was online searching for the AAA battery installation web site and thought that is what I was clicking on, or this company was sub-contracted by AAA. I feel the typical "bait and switch" type advertising like this going on online is deceptive and I would not knowingly participate in it. It was disappointing to realize that I could have received the same service less expensively had I actually reached the correct web page.”

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Posted 3 years ago

“I am rating 3 stars. All personnel on the live chat were helpful and friendly. The tech who came to my car was also professional, helpful and friendly. No problems there. Problem for me was timing and communication. I called Friday at 3:44 pm and no one was available to get to my car until 12:30 pm the next day. And this was not communicated to me at all. No email or text. First ETA was 2-3 hours...nothing. I initiated another chat. Next ETA, next morning 8-10 am...nothing. I initiated yet another chat...finally 12:30 pm. If I had known I would have had to wait that long, I would have made other arrangements.”

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Posted 3 years ago

“Net 3 stars as 5 for having car battery installed in my driveway. 5 stars for the ordering process and notification of when the technician was to arrive. 1 star for the technician who installed the wrong battery and leaving before even telling us he was done. SMH. I will still use and recommend this service in the future - i'll just say to watch the battery being installed.”

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Posted 3 years ago

“My appointment was for a Friday in between 2-4 pm. I get a text at 4:02 saying the technician was here, however I went outside and no one was there. By the time I reached someone through the chat line they said the technician said I wasn’t home and moved on. I never saw the description of the technician vehicle on my street! The person running the chat said that the technician would come back on Friday, they did not. Saturday morning I got on the chat and told my circumstance again. The person on the chat sent someone out within 2 hours and they were great! The only reason they get 3 starts is because Tim was a complete professional and was great.”

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Posted 3 years ago

“Scheduled for 11am installer arrived at 4pm installation only took 10 min. Don’t really know why he was so late but it messed up my schedule for the day. New battery is in and car starts that really all that counts.”

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Posted 3 years ago

“Scheduled an appointment for 11:30 AM but no communication till 1 PM. I tried to call 1-800-Battery, it kept saying 4th caller in line, 3rd, 2nd, and back to 4th caller. That went on for an hour and got tired. The technician showed up at 1:30 PM.”

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Posted 3 years ago

“The driver never showed up. Had to wait an additional 30 hours to get it.”

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Posted 3 years ago

“The rep Corey Reneau was prompt friendly and courteous but battery took longer to replace than the 15 min quoted by one of the reps I had previously spoken with on the phone ....about 45 min. Also disappointed that he, unfortunately, broke off a small piece of the battery holder which will need to be replaced thus adding to the time and cost of battery replacement. And upset that although I initially reached someone quickly to inquire, I then had to redial several times to try to make appt after being serially disconnected and waited on hold for a total of total 3 hours while the entire time recording said would be with me in 1 minute!!! So had to give up and use live chat”

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Posted 3 years ago

“Great customer service (Chris) - need to have experienced installers who can recognize an incorrect battery which I fortunately caught. Also, had additional drop-down menu selections for special vehicle models. I have a FORD - F-150 "King Ranch" mod but King Ranch wasn't an option to select and it has an entirely different battery requirement than a regular Ford - F-150. Could've caused the customer a total inconvenience or vehicle to not perform (electronic fuel injection) properly not to mention the wasted man-hours. Installer did not knkw or believe the different battery (obvious size difference) would be a problem. Not a good biz model guys.”

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Posted 3 years ago

“Estimated time was blown away by 5 hours with no communication that there was going to be a delay.”

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Posted 3 years ago

“They did a good job overall, but showed up 22 hours early for the scheduled appointment. Because of the this, we hadn’t yet dug the car out of the snow. It was 5pm and super icy out. We dug it out for them and made it work, but were definitely not expecting them 22 hours early.”

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Posted 3 years ago

“Wonderful customer service and company. But they were an hour and a half late for my appointment time, with no apologies. Everything else was exceptional: would recommend, just plan ahead for long wait times.”

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Posted 3 years ago

“5 out 5 Great service and excellent job done on time.”

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Posted 3 years ago

“1-800 Battery Too expensive! I waited the whole day on Saturday. I booked the 9am morning appointment, and ended up calling back 4-5 times during the day to obtain updated ETA. Once the installer arrived about 5:05pm, it took less than ten minutes. I think the scheduling aspect of the operation needs vast improvement. I requested but never received a copy of the 36-month warranty. Installer could not provide any warranty.”

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Posted 3 years ago

“Too expensive! I waited the whole day on Saturday. I booked the morning appointment, and ended up calling back 4-5 times during the day to obtain updated ETA. Once the installer arrived it took less than ten minutes. I think the scheduling aspect of the operation needs vast improvement. I requested but never received a copy of the 36-month warranty. Installer could not provide any warranty.”

Helpful Report

Posted 3 years ago

“I was disappointed with the way my service request was managed and handled. In particular no updates regarding status. The service request was made on Friday afternoon 12/17 and I was told it would take approximately two hours to complete the battery replacement. I texted your firm after waiting 2.5 hours only to learn the service wouldn't happen until 12/18 between 11 AM and noon. At approximately 12:30 on 12/18 I texted and called your firm to get confirmation the order would be completed. The service was completed at approximately 3:15 on 12/18. As a customer, being stranded without the courtesy of truthful/accurate updates is bad business. The "technician" who installed the battery is a new hire of yours, he was polite and did the job in short order. My issue is that I had to initiate communication with your firm to get updates and status; otherwise, I was left waiting. The "optimistic" time estimates given without the means in place to meet those estimates is not good business.”

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Posted 3 years ago

“When the actual service was completed I was very pleased... However I had to call three different times to get an accurate ETA! I asked for the service ASAP and one customer service rep told me they wouldn't be coming until the next day! The company states it should take about 90 minutes but it ended up taking about 4hrs before the technician should up!”

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Posted 3 years ago

“Work was fast! But the process took for about 1 1/2 day. Thats okay im just glad my battery was changed! Thank you!”

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Posted 3 years ago

1-800-Battery is rated 4.3 based on 5,704 reviews