“Absolute state of a company. 11 days, no delivery - get told i have to wait another 4 days before i can request a refund, which will then take another 5 days to come through, before i can order another part.
Zero customer service, judging by the reviews others have experienced the same. AVOID AT ALL COSTS.”
“Same as everyone else. Delivered broken goods and we had to pay for postage, refused to replace, only return and refund then it was "step right up! Try your luck again! Only a £5 postage to play". No thanks.”
“Ordered a replacement door for my oven, as I had smashed it. Item delivered was manufactured the wrong way round. I tried and tried to get someone to speak to me, as what's to stop them sending out another exactly the same if I order another?
All I was offered was a return and refund. My oven is currently unusable. They do not want to resolve my problem. "Sorry we don't stock the item!" I get that, but I need to speak to someone, not webchat, not return and refund. I want a guarantee that I get the part that I need!!”
“Wouldn’t even give it 1 star! Ordered, paid, been waiting over a fortnight and not even tracking. No response to emails sent. Probably a bogus company by the looks of the reviews here.”
“OVER 2 MONTHS WAITING so far for a part that was shown as in stock on site, I had to contact them to see what was happening after a month and was quoted a date two weeks later for delivery, never happened, contacted them a FURTHER MONTH LATER and have now been quoted another date… I advise everyone to shop elsewhere, horrible experience, poor customer service, I will not use this company again.”
“Wish I had seen these reviews before ordering a part for my Samsung Fridge. It never turned up. I shave sent several emails and tried the telephone number which is a useless automated one.
This company is set up to scam people. Going to report to Trading Standards.”
“The item I’ve ordered just doesn’t fit but because they didn’t include an invoice l can’t return the item I’ve sent 4 messages without a single reply the telephone number is an automated go away message and now they have the cheek to ask for a review …no customer service at all .”
“I needed an element and went for one with same specs as the broken one as could not find cooker specific part. Ordered it next day delivery and after reading some bad reviews thought i had made a mistake with this company.i was wrong, item came same spec as faulty part and next day as advertised . 5 star service ..i will use again untill they give me a reason not to.”
“Would give zero if I could. Stay well clear! Ordered a new glass top of an induction cooker. Was told item not in stock but you will have it in 28 days. Had to get in touch with them after 8 weeks. No way of calling them, if you try to do online chat then soon as you say its a query about and order it comes up with a message that no operators are available so I said it was to place an order and as if by magic operators were available! They don't respond to emails. Told me it will be another month and a half so just asked for to cancel and refund. No confirmation sent so will chase. Wish I had seen all the negative feedback before order but you live and learn I guess.”
“This is the worst online store I have ever seen. When the order was placed on July 25, the item on the website showed "in stock", but it has not been shipped. On August 1st, I found out that there is no contact information on the website, only online chat, and it took me a long time to contact their website through online chat. Their customer service told me that the product was out of stock (but the website still showed "in stock" at this time), and I didn't know when it would be shipped. I told him that I wanted to cancel the order, and the customer service closed the chat tool directly. After waiting until August 3rd, the order was still not cancelled. I still contacted customer service through the chat tool on the website. The customer service told me that the order could not be cancelled because they showed that it was in stock. I told him that I had cancelled the order before, but he did not respond at all. , just told me that there is stock and can't cancel the order, I asked him how long it would take to ship, he answered me 3-5 working days, but not sure, let me wait for their email, and then he closed the chat tool again. This is a really bad site, it's disgustingly bad!”
“Wow I would leave no stars if possible customer service is absolutely shocking avoid like the plague they are terrible still awaiting my refund from 9/7/22”
“On 23rd January 2022, I ordered 4 parts for my oven from this company. Only 3 arrived; without the fourth, the first three are useless. Weekly updates became monthly then stopped. It became clear that the item was out of stock with little or no prospect of ever arriving. In June, using the online chat, I asked for a refund, to which they agreed. I checked that I would not have to pay for postage. This is all in the chat, which I saved. However, when the return instructions were emailed to me, there was a charge for posting the "unwanted" heavy items. On 23rd June, exactly six months later, I emailed both the CEO and Managing Director (Andrew Sharp and David Holden). Neither gave me the courtesy of a reply.
As it stands, they owe me almost £80. I intend to get my money back through the small claims court.
Avoid this company at all costs - there are far better ones out there, who are honest when they are out of stock.”
“They didn’t say on there website it was out of stock. So I’ve asked for refund. Not heard back from them yet. This company I believe is owned by AMAZON .Com USA You would think they would have a better system wouldn’t you avoid them like the plague do. Or deal with.”
“I ordered an item they sent the wrong product and then don't give you a suitable option for exchange or make any effort to send the correct product. Unreliable, untrustworthy company.”
“I ordered a part in March, with an expected delivery date of May. It's now June and I have still not received my part, my email enquiries are not answered and I stopped receiving updates on my order in April. This company cannot be trusted. Worst thing is, I arrived at the site through a Beko link thinking I was ordering a genuine spare part. I will avoid Beko and avoid 4OurHouse in future. The two are a disgrace. One makes terrible products, the other just takes your money and leaves you hanging.”
