“These people are totally unprofessional, they lose your parcel and there's no way to contact them because there is no telephone number in their website. And if you manage to find a telephone number on other site, you call them and all you get is a robotic voice telling you that your parcel was already delivered, goodbye. This is outrageous, I didn't sign anything, so therefore I haven't received yet, you thieves! And the online forms for lost parcel are a joke, they basically blame you and give you all the responsibility for losing the parcel.”
“DHL have managed to not deliver my parcel to my nominated pick up point despite it only being two miles away from the depot. They have notified me four times that the parcel is out for delivery and four times I have later in the day had a notification that it is back at the depot and will try again tomorrow”
“If I could rate them less that one star I would. They have the worst customer service imaginable that is not helpful for even the most basic enquiries. They damaged a package I shipped, completely ignoring the obvious handle with care sign on the box, placing very heavy objects on it and refusing to take responsibility for the damage caused to it's contents.
The cost of their service is not cheap and for that reason I am extremely insulted by the the lack of care and lack of humility in the way they handled my situation. They as a company has gotten too big for it's britches and is taking advantage of that fact. I will not be using their services ever again. After years of consistently using their services, to this disgraceful experience, they are not worth anything more than a poor rating. You are better off using absolutely any other delivery services.”
“After waiting a week and dhl saying they tried to deliver four times (they did not come here once) I have had to contact the seller to ask them to get the item back and to resend it with a reputable company.”
“They put enough blocks before delivering the packet. In this process, they charged me 13 days of demurrage fees. Very bad customer care. They were not helpful at all to me, the customer. One star is too much actually.”
“The driver dumped a bucket of pee underneath the truck on our driveway. When I asked him what he just dumped he said liquids. It smells horrible.
I can't believe you have these rude people working for you”
“Awful, terrible I’ve never seen a SLOWER currier. Service!
Just love how they say how fast and expedited the are. Been waiting for some medication, yes medication for 7 days now!! Crazy. I see why they only have one star!”
“I payed for a package to be delivered door to door, $113 US dollars, I had to pickup it at their office 7 miles away. and supervisor wasn't willing to help me.”
“Entregaron el paquete en una casa distinta, llame a reportar y me dijeron que lo iban a buscar y ver que pasó, llame al día siguiente y no tenían respuesta y al final del día la respuesta fue que el paquete seguramente se iba a perder, pero que ellos pagaban por el problema.
Y me puse a investigar por mi cuenta haber que pasó y encontré la dirección donde entregaron mi paquete por error y el dueño de la casa me dijo que nunca se comunicaron con el y que nunca fueron a recuperar el paquete y me tocó a mí recuperarlo , esta compañía es una M..........da grandisima no la vuelvo a usar aunque sea la ultima que quede y me encargaré de que las compañías que la usan para envíos no la usen mas.”
“Becarefull dont use this company for international service they take your money and your package never get the destination
And nobody help you wit anything
For sure you lose your money they don’t give refunds
It’s a nightmare”
“This company could improve its service by going out of business. Its impossible to resolve any problems by using its chat. Allowing just one minute to type your problem is unworkable, don't even try to reach a live person. DHL is even worse than FedEx or UPS. If i find a company is using this so called service I will not do any business with them.”
“Poor service, badly managed company.
DHL passed my parcel on to another courier to deliver, who ended up returning it to DHL. DHL then lost it when returning it to the sender. After complaining, I’m told they apologize, and that’s it. So I’m out of a package, and out the shipping charges as well.
Poor service, badly managed company. Avoid them.”
“The most terrible experience I've ever had with parcel deliveries. Said it was attempted delivery but it never came and they never attempted a second time. Had to search all over their website and go down to shops to inquire on my parcel, only for it to be wasted trips. Even now, 1 month later, I'm still searching for my parcel. Just terrible and a waste of time.”
