“DHL is so amateurish and inefficient and their communications are deceptive and essentially useless. We had a rug from Morocco which the seller insisted on using DHL. Our fears were born out. The rug sat in Cincinnati customs for over a week until we finally got DHL to explain what customs wanted. Yes, customs was being exceptionally difficult but DHL's inept communications and customer service just made it worse. Because of all the delays that DHL created, the rug became subject to the new Trump tariffs, costing us a great deal more. And then DHL charged us extra fees for handling the new duty payment from us. Horrible experience.”
“Stay well clear dealing with this crowd twice already delivered wrong item to wrong address as it clearly labeled with the right address. Phone customer service ? Don't even go there... complete waste if time”
“I am completely disgusted by the service I received from DHL Germany. I entrusted them with a 31.5 kg package containing my personal belongings — and they lost it. Not only did they fail to locate it after several weeks, but they also offered me a pathetic refund, far less than the actual value of things inside. They didn’t even have the courtesy to pay the standard €500 coverage (for uninsured shipments). This was also a domestic shipment!!
They simply told me the package is lost and that I should be satisfied with the amount refunded — without any transparency, accountability, or a real apology.
For a company that operates internationally and is supposed to represent trust and reliability, this experience has been deeply disappointing. It’s not just the financial loss, but the complete lack of responsibility and customer care that is shocking.
I will never use DHL again for any important shipments, and I urge others to be cautious. You might think your package is insured or safe — until it disappears and you’re left with nothing but frustration.”
“The door bell rang, I opened the door by the time I went downstairs from my apartment and see the driver already driving away.
Now I need to walk to a packet station 1km away to pick it up and the packages are big since I don't have car.”
“It's lots of hassle dealing with DHL. Unlike UPS, in order to make a payment you have to go to different site. They don't take PayPal that is another thing. They don't take duty payment on delivery time but they keep your shipment on hold and would send you notice at the end like you don't pay duty in 1 or 2 days we will return your shipment. I would rather go with other services who takes payment at doorsteps and I get my shipment on time.”
“De zoveelste keer dat dhl afspraken niet nakomt, status pakket geleverd echter weer niks ontvangen.
Bij buren niet etc.
Dit is nu al de 5e x sinds vorig jaar dhl bezorgers ( niet allemaal) nemen hun baan niet serieus en dumpen het bellen niet aan okal ben je thuis of brengen het zomaar naar een dhl punt of brengen het pakket helemaal niet.
Dhl neem verantwoording i.p.v. aangeven bij de verzender het probleem te zoeken ben dhl zo zat!!”
“I have a business account with DHL and they refuse to sell me a size 8 box or give me a size 8 box. Plus the employees that work at the front desk of each facility for DHL they have no manners,disrespectful and rude..Omar at 96st 12ave Manhattan says tht HIS policy.”
“In den letzten 10 Tagen hatte ich nur unschöne Erfahrungen mit dem Zustellservice. Es wurden Pakete an den Absender zurück gesendet, weil der Postbote das Paket "nicht zustellen" konnte. Wie das möglich ist, obwohl der Name der auf dem Paket angegeben wurde auch auf dem Briefkasten steht verstehe ich nicht. Ein anderes Paket hatte einen deutlichen Aufkleber "Do Not Bend Package" und der Postbote knickt das Paket und quetscht es so stark in den Briefkasten, dass der Inhalt kaputt gegangen ist. Warum können die Beamten nicht lesen? Die Werte von DHL sind, das Leben der Kunden zu vereinfachen. Aber zur Zeit findet das Gegenteil statt. Alle diese Dinge, die für meine Hochzeit kundenspezifisch hergestellt wurden kommen entweder nicht mehr pünktlich an oder muss ich neu kaufen -- alles nur weil nicht gelesen wird was auf den Paketen steht. Wer bezahlt denn hetzt die Differenz? Ich etwa, als Strafe, dass ich alles richtig gemacht habe? Das kann nicht sein. Es ist wirklich bedauernswert und hinterlässt ein Gefühl das man nicht wertgeschätzt wird als Kunde.”
“I waited all day for a package only to get a notice that said package was attempted to be delivered, but resident wasn’t home! No One attempted anything! I did not sign a signature release only because the package was expensive and I wanted to receive it personally. I also have a dog that barks quite a bit. Nothing was attempted to be delivered. Why would they say that?! Very bad experience!”
“Probably the worst major courier I´ve used. A parcel was sent from Germany & they lost that. A replacement was sent 6 they lost it & returned it to Germany! They had my address AND their own DHL drop off point in my suburb, they failed to deliver to either. When I emailed I got the standard "we will reply in 24-72 hours". They didn´t & still haven´t. Add to that all the times they´ve damaged goods sent to me I have to say they´re the worst I´ve experienced.”
“I applied for the DHL Digital & Technology Graduate Programme and progressed through multiple selection stages, investing significant time in assessments and preparations. Just before the final assessment centre (Experience Day), DHL abruptly cancelled the hiring process due to "recent business changes."
While I understand that business priorities shift, the lack of clear communication and transparency throughout the process was disappointing. Candidates were left without proper notice after weeks of effort. A more professional approach in handling recruitment decisions would have shown greater respect for applicants' time and commitment.”
“DHL driver hit my fence as he was backing out. All we heard was a very loud bang and when I looked out the window my fence was leaning and he was pulling off from the driveway. I reported to the company and can't seem to get a response or resolution. I have never used this company before and I will never again and I do not recommend any one else to either.”
“Dear DHL,
The recent incident involving your handling of my package has been unprofessional, unacceptable, and unnecessary. Upon examination of the package, it was evident that there was no reason to defile the box, which does not belong to DHL. I have never witnessed such an attitude directed towards another individual’s property.
Regarding the return request, it was never made to provide identification. The only requirement was to present identification upon dropping off the package at a designated DHL location. This is not our first shipment with DHL, and therefore, the claim that I did not provide identification is unfounded. It appears that this incident is targeted, and I require a more comprehensive explanation.
It is highly unlikely that individuals would voluntarily add their personal identification to a consignment package. Therefore, I believe that the employee responsible for handling my shipment lacked respect for others’ property.
In light of this incident, I recommend that the employee involved undergo additional training or seek employment that aligns better with their personality. Failure to uphold DHL’s standards is unacceptable.
I trust that DHL will take this matter seriously and implement appropriate measures to ensure that such incidents do not recur in the future.”
