“I have been a loyal customer for years. I am nearly 80-years old and disabled, so buy a lot online.. I recently ordered 3 polo neck sweatshirts for my son for Christmas and guessed at his size. Unfortunately I guessed wrong and we had to exchange the items. I was horrified to learn on my statement that Damart increased the price of the replacement items to £19.00 each instead of the £13.30 offered and agreed original price, resulting in an outstanding balance of £17.10 I rang to query this with them and was advised that as a company they view the issue of replacement items as a new sale and therefore not subject to any original offer. I challenge both the legality of this and the moral validity of this.
Their response: We can confirm we will not be able to credit your account for this amount. The outstanding balance is due on the 2nd of January 2018. Unfortunately, if you do not pay this amount, we will not be able to stop further action from taking place.
As stated, when you called us in December to query the price difference, two separate orders were placed. The first order had the 'Black Friday' 30% discount. Nearly a month later, a completely separate order was placed with free postage. This is the reason you were charged full price for the second order.
You do have the option to exchange goods by returning the first lot of goods and requesting a replacement order, however the discount would still not be applied as discounts can only be used once.
My response: See you in court, I am going to shop elsewhere - and you should do the same!!”
“I was so annoyed this morning to see that the deep pink colour from my new Damart pyjamas had rubbed off on my sheet and pillowcase. I shall not be buying anything from this company again.
I would also like to say that phoning the company costs a fortune.”
“I have been very unhappy with Damart over my last purchase. Unfortunately the item is too tight and I need to return. Despite offering a free returns label and information concerning free returns all over the paperwork, no such label was enclosed. The only label they sent requires you to affix postage. Surely this is not right. I am now going to have to pay to return the item, whereas other customers will presumably be getting free returns!”
“The majority of items that I have bought from Damart have been of extremely good quality. They wash well and still look good. Sizing is generous. It is easy to return an item if necessary. Their customer service has always been very good too.”
“I have difficulty going out shopping nowadays. I have bought a considerable amount of clothes from this company and have found them very good, both on quality of product and on quick delivery.”
“As I live abroad (in France) I had to have a delivery made in UK - the person I dealt with on the phone was very helpful and supportive.
My leather jacket was well packed and I was delighted with the product.”
“My 84 year old mother ordered some shoes and received documentation telling her they would be delivered a few weeks after the order when she is away on holiday. She tried to delay the order to be told this cannot be done and also she is not able to cancel the order either. I contacted them and asked if the order can be redirected to my address to be told this is also impossible!! Very poor service Damart. Take a look at Next. Never a problem.”
“my recent order of milno trousers are smart and comfortable to as I am casual dresser and looks smart, and Damart clothes are smart, and practical, with good prices.”
“Their range of clothing, shoes and accessories is just right for my age group (mid 50s). I often get discounts off my shopping and of course, it's the ease of catalogue shopping that allows me to try on at home. Purchases arrive in a few days and returning is simple.”
“ordered 2 pairs of shoes ,first delivery of them went missing sent email to damart they answered very quickly and sent new order perfect customer service”
“Good quality clothing, fast delivery, and helpful customer service - answering my emails promptly and courteously when I had a problem with my online account. Highly recommended.”
“Went to return some items and waited ages in queue at post office to be told it would cost me £3.40 then took parcel to my Hermes shop where I take any of my mail order returns to be told they needed a barcode They quote EASY returns in their catalogue but don't tell you you have to pay for returns I have done mail order returns for years and still do and have Never had to pay Think this is misleading as you assume they are free”
“Ordered 2 tops which were on offer in the paper I ordered a bigger size as did not know the fittings. They were too short and tight. £3.+ to return. I've never had to pay for any on line returns First and last time”
