Login
Start Free Trial Are you a business?? Click Here

FashionEyewear.co.uk Reviews

2.6 Rating 244 Reviews
39 %
of reviewers recommend FashionEyewear.co.uk

Phone:

0208 987 2400

Location:

426 Chiswick High Road, London United Kingdom
W4 5TF

Write Your review

FashionEyewear.co.uk 1 star review on 22nd March 2024
Aleksei
FashionEyewear.co.uk 5 star review on 20th March 2024
Anonymous
FashionEyewear.co.uk 5 star review on 20th March 2024
Anonymous
FashionEyewear.co.uk 1 star review on 30th December 2022
Chin
FashionEyewear.co.uk 5 star review on 2nd August 2021
Adam Kimball
FashionEyewear.co.uk 5 star review on 2nd August 2021
Adam Kimball
FashionEyewear.co.uk 5 star review on 2nd August 2021
Adam Kimball
4
Anonymous
Anonymous  // 01/01/2019
I ordered 2 glass frames a month later I still haven’t received them, they told me first a mail strike is due to delay, then they told me it said on my order form it would take 8 weeks…NO WHERE IS IT ON MY FORM. It says will dispatch 5-7 Days! NO WHERE in 2022 does it take 8 weeks to receive an order. They are using my money period! DON’T USE THEM ITS A SCAM!!! Am needing my glasses for a vacation. My husband has had 3 new pairs of glasses and an eye appointment in the time I’m still waiting for my order. We are self employed for 40 years this is the worst customer service and business ethic I’ve ever seen. Lie after lie.
Helpful Report
Posted 2 years ago
Been over 4 weeks since purchase and they keep saying due to Royal Mail strike etc. there’s delays! Wish I had read the reviews before ordering.
Helpful Report
Posted 2 years ago
If there was lower than this rating I would give them. Purchased sunglasses 16 Nov 2022. It’s Christmas now and still haven’t received it. Escalated the case with them. Lots of excuses and uncoordinated email communication. They even gave me a tracking number saying the item is with the courier and on its way. Guess what happened when I checked the tracking number with the courier- IT DOES NOT EXIST! Do not buy from them you’ll regret 100%. I asked for refund now and I am raising a chargeback with my bank and PayPal. Good luck to them now.
Helpful Report
Posted 2 years ago
I ordered a pair of Bvulgari sunglasses back in July 2022, I kept getting emails to say my order was delayed and not arrived and delivery date pushed back and back. I was happy to wait until I received an email to say someone had noticed an error on my order and this is what had caused the delay and wouldn’t be arriving till January 2023. They would not compensate the 6 months I have waited for these glasses and I have cancelled my order due to appalling customer service.
Helpful Report
Posted 2 years ago
I ordered a pair of eyeglass frames from this company for my husband. His ability to use a computer to buy things is rudimentary, so we finally selected a pair. I ordered them. They arrived with an invoice in my name. I emailed to ask if they could put his name on or even both of ours, so his extended benefits insurance will pay. I already just ordered a pair over bay for myself. It went very smoothly in comparison. Turns out we have to return them and he has to reorder. Talk about a waste of resources. Where is the common sense in that. Been on hold to speak to them from Canada ($$$$$) for 45 minutes and then the call dropped
Helpful Report
Posted 2 years ago
Just received my tom ford sunglasses. Arrived well before promised time. They went out of the way to accomodate me. Love them !!!
Helpful Report
Posted 2 years ago
I bought a couple of Ray Bans from Fashion Eyewear for the first time. Reason being that their prices were very competitive and even more reasonable than the supplier themselves. They did not disappoint! I was very happy with their service and the product itself which was 100% legit. Furthermore, I had an issue with one of the glasses and contacted their customer care service. Once again they did not disappoint and were quick to action my problem with great customer service each time they or I contacted them. I personally would recommend Fashion Eyewear to anyone looking for genuine glasses at a competitive price.
Helpful Report
Posted 2 years ago
They indicated that the glasses were available and ready to ship when in fact they didn't have it in stock. After 1 month, they shipped it while I was away on vacation and when I tried them on they did not look good. Needless to say when I tried to return them they said it was too late. Their customer service in a joke.
Helpful Report
Posted 2 years ago
Fantastic service from start to finish. Website clearly shows expected dispatch time so you can select a pair that’s in stock if you require a pair of glasses quickly. Excellent communication, prices and service. 3rd time repeat customer and will be back again for sure. Thank you
Helpful Report
Posted 2 years ago
Spent over £462, took ages to arrive, had paid for light sensitive lens but they failed to do this. Ignored my messages, eventually offered me £10 less than I had paid for the light sensitive and told me to pay my own postage to return. I said I was going to stop payment on the credit card and I wanted to return them. They sent a label to return at that point, 2.5 weeks later still no refund. Avoid them as the service is shoddy.
Helpful Report
Posted 2 years ago
I was concerned about my order at FE after I saw a number of reviews that said "scam", however I had a great experience getting progressive eyeglasses from them. Note that it took about a month, but honestly, that's not much longer than it takes to get glasses locally right now, and I live in a city. They responded to my requests for info, and most importantly, these lenses seem much better than any I've gotten locally for the same money. Ultimately, I saved hundreds, and for glasses that are the same ore better than glasses I'd have gotten locally, and it was great not having to go into one (of many) insurance company money laundering optical boutiques around here.
Helpful Report
Posted 3 years ago
No issues! Love my glasses and got them in decent time.
Helpful Report
Posted 3 years ago
Totally reliable and trustable, on time, very satisfied although I live in Canada, I received my pair in 7 days with almost half of price in Canada. Just when you want place your order make sure they are in stock. That`s it Thank you Fashion Eyewear
Helpful Report
Posted 3 years ago
Typed Tiffany&Company on google. Ordered sunglasses and I get a confirmation from Fashion Eyewear.co.uk?? Never received the sunglasses. Been waiting for 3 weeks now. Total fraud. Avoid this company.
Helpful Report
Posted 3 years ago
To call their customer service incompetent would be an understatement. Absolutely no regard for their customers, no communication internally, make promises they do not keep regarding refunds. Their "customer service " team have no problem disengaging with you whatsoever. Folks, better off buying from a reputable retailer with honesty, professionalism and integrity, unfortunately this retailer nor their staff possess any of these qualities. AVOID LIKE THE PLAGUE.
Helpful Report
Posted 3 years ago
EU customers pay custom charges when glasses reach their destination - they make no mention of this at checkout unlike other online retailers nor is it calculated at the point of sale. Very underhanded practice - will not buy from them again!
Helpful Report
Posted 3 years ago
This company is TOP NOTCH. My glasses took about 2 1/2 weeks to get to NH. Super fast responses via contact email. I’m in love with my prescription Gucci glasses AND sunglasses. The sizing chart was helpful. The inputting of my prescription was easy. Just overall. User friendly and friendly service. Will be buying again!
FashionEyewear.co.uk 5 star review on 2nd August 2021 FashionEyewear.co.uk 5 star review on 2nd August 2021 FashionEyewear.co.uk 5 star review on 2nd August 2021
Helpful Report
Posted 3 years ago
SCAMMERS!!! Item got stuck in the custom for and they give the generic answer that there is nothing they can do. They ignore your refund request.
Helpful Report
Posted 3 years ago
Total disgrace palmed off as it seems that's all they ever do. Says up to 14days I am now on to 3 weeks, seems like others have waited longer. I'm dreading the arrival to when ever this may be, and the possibilities of having to return. Wish I read all the reviews and trusted my gut. I thought ordering online would have been a faster process, I was so wrong!!!
Helpful Report
Posted 3 years ago
paid FedEx extra € 45. A disgrace of a company, that doesn't deliver this is a froude
Helpful Report
Posted 3 years ago
FashionEyewear.co.uk is rated 2.6 based on 244 reviews