Jdwilliams Reviews

1.80 Rating 160 Reviews
19 %
of reviewers recommend Jdwilliams

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Anonymous  // 01/01/2019
Lovely selection of plus size clothing for ladies and the men's clothing selection is great too. There's a great choice of homeware items as well as gifts and toys. Give them a try... you won't be disappointed!
Posted 3 years ago
Appalling customer service. My wardrobe order was over a week late and customer services had no clue where it was. They tried palming me off to another department which apparently take 24-48 hours to respond, an internal phone call to find out would be common sense rather than wait further. Eventually spoke with a supervisor who said the item had been delayed ''a week ago'', yet they found it hard work to update me with this originally. I am a first time customer and the last order I'll ever do.
Also they send generic, delay tactic email responses asking for account number/name/address even though you have quoted them your order number. Pathetic
Posted 3 years ago
I have shopped with
J d Williams for over 20 years and every thing I have purchased have been excellent. Speedy delivery and free returns, couldn't ask for a better company.
Posted 3 years ago
I have very rarely had to return anything because of poor quality/fit.
Posted 3 years ago
Ive ordered chest drawer... it arrived with missing part ( manufacture error ) I realised after I build the drawers, Spoke with customer service team, had to explain I discarded all the boxes all I got left was the receipt & luckily they've ordered Hermes pick up! & took the drawer's back & my new one arrived in literally 2 days after my concern that it wont arrive before Christmas.

I really appreciate their help & care & for dealing with ME!!
Customer service help line in this company is absolutely amazing & very professional, communication is excellent.

Thanks alot team you're the best
Posted 3 years ago
Phone staff are really rude and don't give a dam and say they will do something and don't follow it through not worth the time and effort
Posted 3 years ago
Ordered a pair of boots for a special event only to receive a pack of 5 boxer shorts! How does that happen? Quality Control, or checking before packing service? I am beyond frustrated as now having to chance my plans. How on earth could that such a mistake occur, the items are not even similar. Fuming!
Posted 3 years ago
Okay so I applied for credit with jd Williams in which I was granted £125 so I then proceeded to place my order using my credit in the hope to build my credit rating up, everything was fine I got my confirmation email saying it had been placed and would be delivered by the first, so I waited in all day and no delivery, I then called to be told that my order was cancelled, without any notification, and now everything that I had orderd is out of stock.... without any apology or anything and calling there overpriced 0345 number I will definitely not be ordering with them in future
Posted 3 years ago
I ordered a dress which arrived promptly and fitted perfectly. I have ordered from them in the past and the clothes have always been good quality and well-fitting, as well as competitively priced. They have a very extensive stock.
Posted 3 years ago
If I could give NO stars I would.
Customer service is non-existent.
Automated replies telling me that my enquiry will be dealt with within 48 hours and that I am in a queue. This is after I have waited 9 days for a response.
Avoid! Avoid! Avoid!
Posted 3 years ago
Bought a washing machine from them.
Didn't want it installed as new kitchen were to be fitted.
The delivery men insisted it was plugged in so that they could test it and sign off.
I then couldn't exchange it as the wrong model had been delivered because of this!
Customer Services haven't responded to my complaint or made any attempt to help!
Posted 3 years ago
Fab items and good delivery. Great communication
Posted 3 years ago
give good service and all goods have quality and delivery is excellent
Posted 3 years ago
Perfect fitting sandles and quick delivery service
Posted 3 years ago
Prompt delivery ,very pleased with purchase have ordered quit a lot with them very pleased
Posted 3 years ago
returns accepted no quibble no matter how many times for personal satisfaction
Posted 3 years ago
Great to have pick up point at local coop
Posted 3 years ago
Quite professional service
Posted 3 years ago
Excellent quality goods at competitive prices
Posted 3 years ago
prompt delivery and free returns.
Posted 3 years ago
Jdwilliams is rated 1.80 based on 160 reviews