“Absolutely disgusted by Parcel Monkey. I sent a wheelchair abroad with this courier which arrived VERY late and damaged.
When I contacted them to complain about the damage (with proof of photos etc) I was told I was outside the 5 days from delivery, so I couldn't complain. The delivery date that they state is actually the date it arrived at the sorting office in the country, not the destination (which took another 8 days to get the parcel to!). It was signed for when it (finally) got delivered (which I have proof of) but Parcel Monkey won't take that on board and still state they are correct... How on earth do they work that out? They didn't forfil their end of the contract as the parcel was delivered a lot later than they stated (I paid for a set date delivery) and it arrived damaged (I also paid extra for courier insurance with them)! I took before photos and packaging photos in the hope that I was covering myself and the receivers from a problem like this... Yet, here we are!
I am out of pocket the courier costs (which was £115.00) and the wheel chair needs repairing (which I'm having to pay for!).
Don't use this company... Horrendous experience!”
“ABSOLUTELY APPALLING SERVICE!!
I have spent all day waiting for a delivery company to collect a parcel which was arranged through Parcel Monkey. Parcel Monkey has not way of contacting to talk to someone by phone. Through their chat system I have been asking their representative when the courier is likely to arrive - they said 8am-6.00pm any time - so I have had to wait in all day. At 5.00 I rang the courier company who said that the courier was going to be 5.30 and that Parcel Monkey could have provided me with this information !!
WHAT IS THE PURPOSE OF PARCEL MONKEY ???”
“I have contacted parcel force directly, who have managed to collect the parcel, I can honestly say, and I will be leaving extremely negative feedback on review forums about your service, which is completely shocking, unprofessional and unable to process simply instruction or pass on relevant information. I paid for a next day collection which in all honestly is shocking shocking shocking, and if I wanted to wait a week for the item to be collected that would have been my instructions when requesting your service. You offer a service that you CAN NOT DELIVER”
“Appalling service from this company, do not use. Paid for collection of 3 items that were returns. Sent back unopened in exact packaging they were delivered in. Paid for insurance. Parcelforce driver dropped first one straight in front of me splitting it but still took all 3. They then broke another and so only delivered one. Value of the other two totals over £200 and they refuse to both pay out on insurance AND refuse to return my property to me citing poor packaging (they got to me fine!). Theft in all but name.”
“Appalling service from this company, do not use. Paid for collection of 3 items that were returns. Sent back unopened in exact packaging they were delivered in. Paid extra for insurance. Parcelforce driver dropped first one straight in front of me splitting it but still took all 3. They then broke another and so only delivered one. Value of the other two totals over £200 and they refuse to both pay out on insurance AND refuse to return my property to me citing poor packaging (they got to me fine!). Theft in all but name.”
“Worst customer service I have ever experienced. Lost my package. Don't pay compensation only give BS excuses. Absolute rubbish company. AVOID AT ALL COSTS.”
“They never came to collect my parcel. I asked for compensation but the only option was to arrange redelivery or cancel my order. Will not be using again”
“Parcel monkey has taken no action in helping with my delivery which has failed 4 times for collection now, caused my urgent delivery to have not even been picked up a week after original date having paid nearly GBP 100. They have been less than helpful with no direct contact and no update at all
AVOID THIS SERVICE PROVIDER AT ALL COSTS”
“I booked a parcel to be delivered to Ireland using Parcelforce 48. The item was collected on a Monday, so we expected a Wednesday delivery. It's now Friday and the parcel has still not arrived.
I have spoken to the customer service team on three occasions now and they are one step down from utterly useless. I keep asking the same question, why is my parcel late and how can I claim compensation? Each time they have failed to answer these two basic questions.
I strongly recommend that you look elsewhere if you are trying to find a cheap postage/parcel provider, this crowd are a mess.”
“Absolutely appalling service! Do NOT RECOMMEND!
I was promised to get the item delivered from US to the UK by 27th February, however not only did I not get the item I am still unaware where my item is.... I have chased service team numerous times and I got a reply that the delivery takes up to 22 days!
I paid $55 for a small parcel and was faced with terrible customer service.
I am still unaware where my parcel is!”
“They did not collect my parcel as agreed and paid for in advance, nor did they monitor to see if it had happened. I contacted them and they said they would rebook it for the following Monday. I agreed under protest and they rescheduled, promising that they would book it immediately and monitor it carefully. However they failed to instruct the delivery company until late in the day so again it was not collected and they did not monitor. I asked for senior review but none has been forthcoming. A quick search online reveals many people with similar experiences. I am flying out of the UK tomorrow and now will not get my parcel in time. Parcel Monkey are now not responding to any contact. So they have taken my money, failed to fulfill their contract and now refusing to speak. This seems to be a common experience with many other members of the public duped by the promises of a good service on their website.”
“Avoid them. They will rip you off soon as they have the chance. 100% convinced they are some sort of scam. The reviews on their website are chosen to feature and not true reflections. Ongoing investigation.”
“Another poor review for Parcel Monkey...
After issues with a next day delivery parcel getting to its destination 5 days late, I contacted Parcel monkey via live chat (as they do not provide phone support) and spoke to their customer service team. I received automated responses that were extremely unhelpful but I was eventually put in contact with FAO manager 'Mike' to discuss a refund.
He denied the late delivery of my parcel despite my emails from Parcel Monkey and DPD to prove it was indeed delivered late then followed by categorically refusing to refund me.
Parcel Monkey is an absolute joke of a company. Greedy with no care for customer service. They belong in the past.”
“Parcelmonkey is a greedy company that no longer competes with the cheapest courier comparison sites. I had a parcel that was slightly overlimit 0.5KG, they billed the card £30 + VAT, although the courier had acceptted it at the time of dropping it off. Another time, my parcel was rejected by the courier as due to it's contents, instead of the parcel being returned back to me as I'm the sender, the parcel got returned to them for some reason and then they practically bully me into paying a further £20 to have the parcel delivered back to me. They would not budge and when questioned about it was returned back to them I just got generic answers. I will not be using this company again, I have been a customer since 2007, very poor service if something goes wrong. Avoid.”
