“BEWARE. Unreliable, very irresponsible service. My $29 -postage package of books I need, sent from NY to Europe, has disappeared. Tracking report indicates meandering all over USA. Fourteen days later, I have no idea where the package is. Customer service issues apologies but no information. THe tracking website "has issues" " it will be fixed" but hasn't been fixed. And no one knows where the package is. I deeply regret using parcel monkey. Better to pay a bit extra and not lose your time and money.”
“They are just scammer they don't book the deliveries you pay for with the courriers just take your money and they ignore you and if you complaint on social media they block yo”
“Simply avoid. My parcel arrived damaged, but it is not eligible for compensation because I've sent an item from the "restricted items list", which includes almost everything.”
“Terrible customer service.. paid for a parcel to be sent which never arrived at the destination and was then told would be returned to sender and could take several months .. never arrived and now telling me because i didnt claim in the first 10 days i cannot claim for the lost items !!”
“zero points is what i want to give this service... to all people hear me, you give away your rights when you use them they use to be cheaper than others, so you understand the risk they are now not cheaper than the next company. so you are NOT getting what you pay for i waited 3 days 72 hrs for a collection..(not incl booking day) there is no contact number you know why! and the small print says they can take up to 5 working days to collect, SO IF YOU value your time look elsewhere for an efficient service because tie is money and they just apologise and lie.”
“Parcel Monkey is my worst experience. I paid for the most expensive service and Parcel Monkey not even delivered making me lose a lot of money. They managed my shipment exactly like a cheap one.
I've been for 2 months asking them a compensation and Parcel Monkey is deaf. They only want to collect money for a disastrous service.”
“My recipient had the wrong parcel delivered - paid for next day delivery - It was VERY urgent.
Not only did they have delivered the wrong parcel - it's 7 days later and still between them and DX they cannot locate it - saying it was already delivered. They have no phone number and I have asked in mails and live chat to have a manager contact me directly - they just ignore me.
They are a scam company and say they are not responsible, but DX is telling me directly it is down to them to start the investigation but they will not.
Trust me now - do NOT use them, be prepared to lose your parcel. Their customer service is non existent. I explained they have a legal contract with me not DX.
You have been warned!!!!
Trading Standards should have them closed down”
“Shame you don't give the option to score them 0. I booked an express international service but they never turned up and didn't even think about Letting me know. When I tried to contact them about the time my parcels will be collected, some women answered by chat a very basic reply saying that i had to stay home from 8am-6pm (as if I had nothing else to do of my day). At 5:30 pm I decide to contact them again as I am starting to worry since I had a plane to take that evening (I booked their services to send my stuffs back home as I was leaving the country) again they were unable to provide me with an answer they knew nothing!!! And of course it was not their responsability but the courrier's one...I end up calling the courrier (parcel force) directly and they confirmed to me how useless parcelmonkey is, they show you interesting prices but no service at all. In the end parcel force sent me a driver to pick up my stuffs after I called them 3 times to explain the situation. I will NEVER use parcel monkey again, I'd rather pay directly the courrier company and pay a fee pounds more”
“They were late 7 days, provided no tracking information, charged customs more than 10 times and their customer support were very poor communicating. New people answering to each message every time contradicting each other and prior conversations. I will now have to pursue the issue legally. Not recommended at all.”
“They never answer any questions. Their only response is a variation on 'we apologise' but basically 'we couldn't care less'. They have no idea where you parcel is at anytime. Their delivery time is way-out.”
“DO NOT USE TAKE YOUR MONEY DO NOT DELIVER ITEM THEN SEND IT TO THERE WEARHOUSE AND DEMAND £5 + return postage to get it back! When queried they deleted my comments off Facebook and blocked my account. Also after emailing they have said they have no customer service support and no number we can contact. They have not given a reason as to why our package will not be delivered. It may cost a few pounds more but book direct with the parcel companies, as at least if an item is returned to sender they will deliver it back to you, they add their wearhouse address as the sending address so it will go back to them and then they will demand a fee and return postage from there, or they will destroy your package. As we were shipping to UK> China our postage cost a considerable amount and we have lost a lot of money in this process.”
“24HRS TO TRY AND SORT A PROBLEM. BIGGEST WASTE OF TIME EVER. WE AS A COMPANY WILL NEVER USE THEM AGAIN. THEY SHOULD BE STRUCK OFF.
2 HRS TO REPLY TO A QUESTION AND THEN THE REPLY IS NO HELP WHAT SO EVER.
I HAVE HAD IT ALL YESTERDAY AFTERNOON AND ALL MORNING TODAY AND THEY STILL CANT SORT THEMSELVES OUT.
WE DO NOT RECOMMEND ANYONE USES THEM!!!”
“Dropped off parcel at Matalans, DPD collection point, parcel bound for Australia. Cost £22.
3weeks later it had not arrived. Tracked and message stated the parcel had breached T&C??
No other information except if I wanted it returned it would cost a further £19.
I had 3 days left to do this or it would be destroyed.
Paid the extra costs reluctantly and re ieved the parcel 9 days later with a book missing from the contents. Had bought for my granddaughter.
Then I read all the reviews but Too late by then.
costs”
“Did not come to collect my parcel (I waited over a week after the agreed collection date, but no communication). Live chat very unhelpful. I assume they'll never pick up the parcel so I booked with another company. However they offer no compensation as they call this situation "Late collection".”
