“I carefully checked multiple providers before choosing Parcel Monkey in conjunction with dpd to send my package to India. I used postal scales to weigh it and carefully measured the exact dimensions before rounding them up to the next centimetre.
When booking, I was forced to agree to pay extra should my measurements be incorrect. I did this as I knew that my measurements were very correct.
Although the package was delivered undamaged and on time, Parcel Monkey issued a surcharge claiming that the package was measured by a laser and found to be oversized after waiting days until after it was received (so that I could not get photographic evidence of the size and weight). My card has already been charged.
The service since has been pathetic and I have now seen online that so many people have fallen for the trickery of this company.
Unbelievably I have evidenced that that block people with genuine complaints on social media.
This kind of trickery annoys me immensely. I would rather be told the correct price at the start even it was more.
It is the last time that I will use Parcel Monkey and dpd and I have already probably told ten people the story and will tell many more..
Cheating customers is not the way to run a business and despite a short term gain, they will loose much more. Twitter and Facebook next.”
“Did not deliver my package to China back in March 2017. When I finally got enough information from Shanghai, China customs I had been informed the parcel had been sent back to the UK on the 22nd of May. 1 month later my parcel has not been returned to the sender address and Parcel Monkey keep responding with 'We'll look into it'. I need my items back safe and sound. I suspect that they've lost my package but won't admit to it. Terrible service, terrible communication all around. I will not use again and strongly recommend customers to buy DIRECTLY through a courier service directly and NOT a middleman like Parcelmonkey.”
“Completely unreliable and incompetent:
On 20th May I paid 93£ for a collection scheduled for 25th May, for a shipment from the UK to Italy.
They did not come to collect my parcel neither on 25th nor on 26th. I waited all day, both on 25th and on 26th. They new that I would go back to Italy on Sunday, 28th, so the parcel had to be collected on 25th May.
So I asked to rebook the collection on 30th May, but they told me it was not possible anymore and the only solution was to cancel my order and send me the refund.
It is 31st May and I am stil waiting for my refund. I sent two emails these last two days but they have not replied. Nobody keeps me updated.
I am very frustrated for this terrible service and probably I will never receive my money back!
I am living a nightmare because of this! Terrible experience...”
“Be warned. After one week of NOT collecting my parcel from my local post office, loads of messages from me, they have now come back and demanded MORE MONEY because apparently its needs more wrapping.
Parcel Monkey UK does NOT have a phone number. Customer services are all online and bloody hopeless. I now have no package and am out nearly £30 and NO reply from Parcel Monkey.
Be warned, when things go wrong, THEY GO REALLY WRONG and there is NOTHING you can do about it. I am out my item and my money now. DISGUSTING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
“I tried to send a parcel to India, Parcel Monkey issued a tracking number which they'd used previously and the contract courier they used returned the parcel to Parcel Monkey. Parcel Monkey then demanded £5 to return my parcel. When I pointed out that it was their mistake they tried to say the parcel contained banned items; which was rubbish - I have an email from their contact courier saying it was Parcel Monkey's fault. Eventually they offered a partial refund and would not reply to emails. This company is well named, they handle parcels and its run by monkeys. Avoid!”
“I post a parcel value at £50, its cost £7.49 to send. Parcel monkey allegedly attempt delivery twice & then say they are returning the parcel to me, Only they dont return it to me & they send it to their southampton depo. They are now demanding delivery for a charge of £16.14 or they say I drive the 100+ miles to collect them or they have offered to "dispose" of the parcel. No where did it say that this is what would happen if the parcel was not delivered, what kind of sham company is this? I would recommend NEVER using this complete bunch of cunts as they are all a bunch of crooks. Incidentally there was some one to sign for the parcel when they attempted delivery but they decided not to let the person sign. So what the fuck is going on? is this even legal? Maybe someone (ME) should report Parcelmonkey to trading standards or WATCHDOG. Absolutely disgusting company - will NEVER EVER USE AGAIN”
“I had a very bad experience with Parcel Monkey my first try out. I had a retailer who buys bulk from us and wanted to see if we could get lower cost shipping (we are in US). Besides a terrible website I couldn't select sufficient insurance. The package was shipped via FedEx (they subcontracted) and was lost in route after the first sorting facility. I had several discussion with their "chat service" and it was always we'll raise the issue. It shipped March 9 2017 and on April 3 2017 they said the only thing I could do is snail mail a complaint (no e-mail available). I will did this but no response as of May 1st 2017. This experience has been terrible and my UK customer was not happy either. I have talked with FedEx and they agree they would cover the cost of goods but Parcel Monkey must make the claim and they won't communicate. I'm out $275 in product plus shipping and they won't respond to the e-mail or chats beyond canned responses. No phone number if available. I ship 100's of packages a month and several large packages a week to retailers. Never had such a problem with UPS, FedEx, USPS . .. DO NOT USE THIS SERVICE. very disappointed Ken F
Reply”
“Courier did not arrive two days in a row to collect my parcel, Parcel Monkey customer service is hard to contact and has a couldn't care less attitude”
“If you want to spend two weeks chasing your parcel round your own country, upsetting your own customers,being ignored and stalled constantly, lose your shipping fee`s,and feeling stressed and wasting hours and hours emailing, go ahead use Parcel monkey,I used them once and that was enough for me total fiasco.”
“Parcel monkey charged my bank card without my authorization after I had already paid in full for shipping charges (double charges). AND they did not even deliver my parcel to my home address as advertised. I had to collect it myself. Will never use this company again!”
“I booked a collection service to pick up goods I had bought on eBay. The item should have been. Collected on Tuesday and the sender waited in all day only for the parcel not be picked up. I contacted Parcelmonkey via their live chat system (thats a total lie, it took over an hour to reply!) and was "told" that the job was re booked for Thursday. I was not asked if that was convenient, I was just told. On Thursday the sender contacted me to say Hermes had collected the parcel ( though I had specified DX when booking) and then about 3 hours later I was contacted again to say DX had also turned up to pick up the parcel. I contacted Parcel monkey to ask what was going on and who actually had the parcel and they implied that I was mislead and they had nothing to do with Hermes. I pointed out that it was highly unlikely that a courier would turn up at a random house where there just happened to be a parcel for me and know my name and address! This seemed to confuse the Parcelmonkey operative( different one replying to each message) and this time I got a vague apology. I again asked who what where and when ref the parcel and was met by silence, no comment or reply. Then on Saturday I was informed from the sender that Hermes had just delivered the parcel they had picked up from him back to him!!! At this point I asked him to send it via Royal Mail and will now have to waste time getting a refund from Parcel monkey. Summing up never ever under any circumstances use these amateurs, either use a courier direct or use Royal Mail”
“I recently sent a parcel to myself from England to Greece. Once the item had been delivered I received an email from Parcel Monkey a couple of days later to say that the dimensions of a parcel I had sent were incorrect and they have charged an additional 30 GBP to my card. Luckily, I still had the box in my possession and was able to provide photographic evidence that the dimensions were in fact correct. Parcel Monkey have flatly refused to reimburse the additional charges and customer services simply ignore any correspondence. Will never make the mistake of using them again.”
“Never use Parcel Moneky! Lost a suitcase when I used Parcel Monkey's service, didn't receive any support to recover it or help with the economic loss.”
“Crooks. No phone number, no one responds on emails or live chat.
Parcels don't get collected
Parcels don't get delivered.
Crooks. Fraudsters. Assholes.”
“Terrible service. Sent 2 parcels to Spain 3 weeks ago which seem to have gone astray. Tracking details have been incomplete, incorrect & inconsistent. I cannot get any information from Parcel Monkey. They simply dish out messages with platitudes & just say that they are awaiting details from the courier (DPD). They have now been awaiting for 2 weeks. I don't believe a word they tell me. Wish I had never used this company. They seem like a load of crooks! I did read good reviews on Trust Pilot. I suspect they direct purposely chosen satisfied customers there.”
“The only good thing about Parcel Monkey is their cheap price. Parcel to USA languishing somewhere - who knows where. The courier refuses to tell Parcel Monkey, obviously because they undercut the courier's prices so dramatically. The only means of communication with Parcel Monkey is via email - they have no phone access. Steer well clear and pay the extra money for a service that works.”
“Absolutely appalling company to deal with. Being a broker their job to correct the problems their agents do. I wanted to send a parcel to Australia but it never left the country and supposedly DPD spent some time trying to deliver to an address in UK despite saying AUSTRALIA. No phone contacts, just get email replies from clueless people. Now they have the cheek to charge me an extra 20 quid to have it returned to me. I will be taking these crooks to the small claims court.”
