“I don't want even hear about this company... I don't know how even this people are 'working' there. Never, never put on yourself this stress to use theirs 'service'. If something will happend with your parcel you can't even dream that somebody from Parcelmonkey will help you. They are totaly helpless, can only make everything more difficult. My parcels are late for more then week and still nobody know what happened with them... Horribile!”
“tem delayed (adress went lost/distorted while handling the parcel from one courier to another) and badly damaged and they will not pay for it ( I could not check the parcel on time as I was travelling when it was arrived late!). Also pick up was delayed as they did not bother to com to my flat but just asked concierge.
when I asked to escalate the issue (at the end they were late and they damaged the parcel) this was the answer
Good Afternoon,
As you have raised a dispute against the decision made therefore it was an escalation. Unfortunately our decision against your claim will not change.”
“I sent an international parcel via Parcel Monkey, a few days later I was sent an email saying that the parcel was going to be returned to me as, 'it's contents are in contravention of our Terms and Conditions', and I would be charged an extra £5 for the return. They could not give any explanation of why it did not comply, when challenged. It transpired that Parcel Monkey had issued the wrong tracking number to the couriers they had used and the couriers rejected the parcel because of this, not because the parcel had a problem. A trawl around various consumer websites shows that other people appear to have experienced similar problems with Parcel Monkey. When pushed they only wanted to offer a partial refund. Avoid this incompetent bunch of cowboys.”
“Its really a shame that you pride your self with outstanding service while you instead do conduct a very poor and unplanned operations.
My parcel is no where to be found.. No email or text.. You abandoned my self sponsored parcel to another currier and now I can't trace my parcel. I'm so disappointed and would never think of using PARCEL MONKEY again.. But first I want answers from you concerning my delivery.”
“No tracking available and they failed to anything after collection until I contacted to them on 7.10.16 to ask what was happening. Then there was some progress (it was xray scanned). Then nothing again and NOT delivered. Contacted parcel monkey via online chat - they claimed to enquire with the courier and that they had no update and then cut off the chat response. They claim not to have a telephone number for enquiries. Pathetic. If I had known they had such bad reviews earlier from others I would not have used. Still waiting for update and given their customer service and literally monkey like dont care attitude it is likley a worse review will follow. they seem to be genuinely monkeys by name and monkeys by nature”
“My experience with Parcel Monkey has been awful. Trying to ship an item from UK to Abu Dhabi. Has been 3 weeks now and nothing. The courrier they used (DPD) only picked up one of two boxes and Parcel Monkey took two weeks to finally get the other collected. Then they had it returned to sender. Parcel Monkey staff don't care at all. Insincere apologies via a messenger chat room is all you get. No telephone number to speak to someone. They don't answer your questions. They also go to lengths to explain that they are not the service provider and so cannot be blamed yet the courier will not deal with me directly because Parcel Monkey is their customer not me. Terrible experience. Never again.”
“I sent a parcel with Parcel Monkey and before booking I did a search on their restricted items for console table to ensure this was not on their list and thankfully nothing was flagged, I paid extra insurance to ensure my parcel was fully covered in case of damage. I heard from my customer that unfortunately the console table had been severely damaged so I pit a claim in and low and behold they are saying the item is not covered!! apparently they do not cover 'tables' yet this is not a 'table' and worse still this did not flag up as restricted. I paid nearly £40 for this to be sent to my customer and now I may have to pay out over £100 in compensation! I will be going to the office of fair trading as this is obviously some kind of scam to ensure items are not flagged as restricted enticing the customer to pay for a service they clearly aren't going to get. Shame on you!”
“Absolutely terrible. A time sensitive delivery - they picked up my documents a day late, mis-routed them to the wrong country, messed up the customs forms then returned them to me after 8 days saying they couldn't deliver them. Took two weeks and 8 separate requests after this including reporting them to Trading Standards and threatening Small Claims Court to get my money back. Only online support is available where they instantly transfer all responsibility to the courier and claim as a third party they can do nothing to assist. Attaching your delivery to a pigeon and crossing your fingers has an equal if not better chance of getting it there than using these clowns. Shambolic from start to finish. Avoid!”
“So Parcel Monkey is a parcel delivery management company that allows you to book discounted delivery with couriers. They use couriers such as DPD, DX and Royal Mail and their prices are usually a little cheaper than booking direct; however, BEWARE! If you book direct with the company and there is an issue with the delivery, you may be entitled to some compensation but if you book with Parcel Monkey, they become the customer and you become the third person. If you have a problem, you have to contact Parcel Monkey and they then contact the courier.
I recently booked a parcel delivery through Parcel Monkey using DPD on a 2 day service from the UK to Ireland (Not a massive distance!). I dropped the parcel off at the DPD Parcelshop drop off point and where it remained for 6 days! My customer was bouncing as they needed the package. To try and keep them happy, i refunded the £23 postage that i had paid and asked Parcel Monkey to do the same. They declined!
The parcel was delivered some 9 days later. This is not good service, i will not be using again and i would advise that if you are going to use a Parcel Management tool that you use something like Parcel2Go who are cheaper and have better customer service.”
“Sent a parcel to Middle East using Parcel Monkey. Actual delivery was done by DHL. I did weigh the whole parcel at the post office before booking online. It all came to under 4kg. Parcel was delivered to its destination however couple of days later my card was charged again as parcel monkey informed me that the actual weight was 11kg. There is no evidence of this claim but money left my account already. Never again will i use them and do not recommend to others. Customer service is non existant. Bad for any business”
“This company failed to deliver my parcel then it was returned damaged and with a missing item. They then denied having received images of the damage and my invoice even though they were uploaded onto their robotic like email system. Issuing court proceedings against them , do yourself a favour and avoid them. Ps if you criticise them on social media they block your comments”
“The fact that they are maybe a little cheaper than the rest, doesn't mean that they don't have to deliver the service you pay for!
We moved from one country to another and hired their services to send some boxes.
the day they have to come to pick them up they didn't come, and they didn't contact us at all to let us know. We have to waste a whole day waiting for them.. We tried to contact them but it was impossible. We sent them many messages in the only way we could, through their website. They didn't reply at all, and next day, they didn't come! We were flying the day after and it was a very stressful situation.
We send them messages again, and the only thing they did was copying and pasting a text from their website, so basically they ignored us..
Thankfully a friend of us made us the huge favour of taking all the boxes and taking them to his place, so we needed to change the pick up address. We asked them and of course it took them couple of days to reply, and they said we couldn't do that because the price may change. UNBELIEVABLE!
So they don't do their job, and they don't give us any solution whatsoever!
We had to cancel the order, and do the whole thing again. We ask them for a compensation for all the inconvenience, for our time, our friend's time, the gas of his car (this was in London, so distances are really long), etc.. They ignored us once again and never replied to our complaints.
The best thing, is that on top of it, when the boxes came, one of them, a plastic one, which I bought for 16£, came broken....
VERY frustrating, this companies which offer services for cheaper, think that they can treat you like you don't have any rights and ignore you..
Aaaaand now they send me a message saying that our boxes were heavier (I doubt it because we weighted them all before sending), and they took 28£ from my account!!!”
“I booked a collection in Glasgow for the 8th of December 2015 for a parcel to be sent to a friend in Singapore (Christmas presents). My credit card was promptly charged (£25.10). However the parcel was returned to my home address two days later (DPD) with no explanation. It seemed to have been posted back to me. Since then, I've exchanged messages with Parcelmonkey on their Support Centre and the service has been appalling. The response I always get (up to this day) is "we are waiting for an answer from DPD". Even more annoying and unfair, a few weeks later I received an email from Parcelmonkey announcing the upcoming charge of my credit card of an extra £8 following information sent to them by DPD regarding my parcel that apparently was heavier than declared when booking. I'm puzzled how they could know that since my parcel was at home unopened (and still is today). I immediately sent a message to Parcelmonkey support centre to try to cancel this charge but it went ahead anyway and each time I mention the word "refund" in my messages, I get these automatically-looking messages starting with "Dear Customer,..." and quoting a line from their T&Cs saying a customer cannot get any refund if a parcel is returned. But mine never even left its home city to go to Singapore. This is totally unfair and can't be legal to have been charged (twice even!!) for a service that never took place and not to have been given any explanation let alone a refund over a month and a half later. They're clearly trying to tire me over and this is disgusting. I even had to purchase duplicate gifts on Amazon and have them delivered directly to Singapore for my friend's kids on time for Christmas, another £60. The only option for me seems to be their complaint procedure (if that exists...) and the Small Claim Court but what a hassle! I haven't got the time or the energy to do this and then they'll get away with charging someone for nothing. So for now I'm posting reviews to share my experience with others. Needless to say that I won't ever use their services again nor those of DPD.”
“DPD lost my parcel. Had to chase parcel monkey for four weeks. The parcel was insured for £20 by default, but they refused to pay compensation. Lack of communication, poor service, no support. NEVER AGAIN!”
“DO NOT USE PARCEL MONKEY.
They use other couriers, lost my parcel, took them 2 months to come back to me with a answer saying parcel got lost. During the two months they could not give me reference details or contact numbers of the courier they used and the £100 I insured the parcel for was not paid as the receipt I had for the goods exceeded that amount??? After all the hassle they cause me they would not pay out an amount? Disgusting customer service. Do not use them!!!”
“Terrible company. Will try to say your parcel weighs more than it does and will take extra money before informing you. Takes longer than they state to get pRcels to their destination. Lying thieving crooks in my opinion. Will never use again. Make parcel force look good which is saying something..”
“Unfortunately Parcel Monkey are charlatans and cowboys. DO NOT USE.
They will damage and break your items and then demand excessive proof and evidence and then turn around and tell your claim for compensation was not approved.
They should be shut down by trading standards”
“Save your effort - do not use Parcel Monkey. You pay peanuts you get monkeys. They will lose your parcels and then they will not compensate you for it. you will not be able to speak to anybody. when you live chat they lie and send you links to tracking parcels that are not yours in the hope that you will go away with false hope that your parcel is not completely lost. When you try to claim for it they make you wait 6 weeks and then finally come up with a list of 'non eligible items' that includes almost everything you can imagine. They are liars and thieves - I would not use them again in a million years. Pay a little more and use someone reputable.”
