“The fact that they are maybe a little cheaper than the rest, doesn't mean that they don't have to deliver the service you pay for!
We moved from one country to another and hired their services to send some boxes.
the day they have to come to pick them up they didn't come, and they didn't contact us at all to let us know. We have to waste a whole day waiting for them.. We tried to contact them but it was impossible. We sent them many messages in the only way we could, through their website. They didn't reply at all, and next day, they didn't come! We were flying the day after and it was a very stressful situation.
We send them messages again, and the only thing they did was copying and pasting a text from their website, so basically they ignored us..
Thankfully a friend of us made us the huge favour of taking all the boxes and taking them to his place, so we needed to change the pick up address. We asked them and of course it took them couple of days to reply, and they said we couldn't do that because the price may change. UNBELIEVABLE!
So they don't do their job, and they don't give us any solution whatsoever!
We had to cancel the order, and do the whole thing again. We ask them for a compensation for all the inconvenience, for our time, our friend's time, the gas of his car (this was in London, so distances are really long), etc.. They ignored us once again and never replied to our complaints.
The best thing, is that on top of it, when the boxes came, one of them, a plastic one, which I bought for 16£, came broken....
VERY frustrating, this companies which offer services for cheaper, think that they can treat you like you don't have any rights and ignore you..
Aaaaand now they send me a message saying that our boxes were heavier (I doubt it because we weighted them all before sending), and they took 28£ from my account!!!”
“I booked a collection in Glasgow for the 8th of December 2015 for a parcel to be sent to a friend in Singapore (Christmas presents). My credit card was promptly charged (£25.10). However the parcel was returned to my home address two days later (DPD) with no explanation. It seemed to have been posted back to me. Since then, I've exchanged messages with Parcelmonkey on their Support Centre and the service has been appalling. The response I always get (up to this day) is "we are waiting for an answer from DPD". Even more annoying and unfair, a few weeks later I received an email from Parcelmonkey announcing the upcoming charge of my credit card of an extra £8 following information sent to them by DPD regarding my parcel that apparently was heavier than declared when booking. I'm puzzled how they could know that since my parcel was at home unopened (and still is today). I immediately sent a message to Parcelmonkey support centre to try to cancel this charge but it went ahead anyway and each time I mention the word "refund" in my messages, I get these automatically-looking messages starting with "Dear Customer,..." and quoting a line from their T&Cs saying a customer cannot get any refund if a parcel is returned. But mine never even left its home city to go to Singapore. This is totally unfair and can't be legal to have been charged (twice even!!) for a service that never took place and not to have been given any explanation let alone a refund over a month and a half later. They're clearly trying to tire me over and this is disgusting. I even had to purchase duplicate gifts on Amazon and have them delivered directly to Singapore for my friend's kids on time for Christmas, another £60. The only option for me seems to be their complaint procedure (if that exists...) and the Small Claim Court but what a hassle! I haven't got the time or the energy to do this and then they'll get away with charging someone for nothing. So for now I'm posting reviews to share my experience with others. Needless to say that I won't ever use their services again nor those of DPD.”
“DPD lost my parcel. Had to chase parcel monkey for four weeks. The parcel was insured for £20 by default, but they refused to pay compensation. Lack of communication, poor service, no support. NEVER AGAIN!”
“DO NOT USE PARCEL MONKEY.
They use other couriers, lost my parcel, took them 2 months to come back to me with a answer saying parcel got lost. During the two months they could not give me reference details or contact numbers of the courier they used and the £100 I insured the parcel for was not paid as the receipt I had for the goods exceeded that amount??? After all the hassle they cause me they would not pay out an amount? Disgusting customer service. Do not use them!!!”
“Terrible company. Will try to say your parcel weighs more than it does and will take extra money before informing you. Takes longer than they state to get pRcels to their destination. Lying thieving crooks in my opinion. Will never use again. Make parcel force look good which is saying something..”
“Unfortunately Parcel Monkey are charlatans and cowboys. DO NOT USE.
They will damage and break your items and then demand excessive proof and evidence and then turn around and tell your claim for compensation was not approved.
They should be shut down by trading standards”
“Save your effort - do not use Parcel Monkey. You pay peanuts you get monkeys. They will lose your parcels and then they will not compensate you for it. you will not be able to speak to anybody. when you live chat they lie and send you links to tracking parcels that are not yours in the hope that you will go away with false hope that your parcel is not completely lost. When you try to claim for it they make you wait 6 weeks and then finally come up with a list of 'non eligible items' that includes almost everything you can imagine. They are liars and thieves - I would not use them again in a million years. Pay a little more and use someone reputable.”
