“Disaster. Driver failed to turn up the first time. When they finally collected the package I was charged additional fees as well as £40 Handling charges once the parcel was deliver (more then the original price for postage). WILL NEVER USED AGAIN.”
“Rip off company, they failed to deliver and failed to try a second time, as per their terms and conditions. Additionally, they then are asking me to pay another 50% of the delivery fee for their failure to deliver, citing clause 5.8 of their terms and conditions. However, 5.8 is relevant only to same day deliveries. So the moral of the story is do not use this company, and do not accept their take on their terms and conditions as they are totally clueless.”
“Booked collection for a specific day and their courier did not turn up but sent me a message late afternoon to contact them. I contacted them to be told they will not collect today but can collect tomorrow. I had a day off work for this and they simply didn’t care.”
“As everyone says on here they are useless and never want to compensate for delays or damages rubbish awful customer service just book on the independent websites instead”
“should be a zero star rating. Booked a delivery within 2 hours of deadline for same day collection. Parcelmonkey rebooked for collection the following day. completely unreliable., now waiting for my refund. i reckon i'd get a better service in the monkey enclosure at the local zoo, rather than this parcelmonkey nonsense.”
“Shocking! Avoid this company. They are dishonest, their customer service is non existent. They basically take your money but fail to collect and deliver. It is a complete joke. Avoid, go elsewhere and save yourself a lot of aggravation.”
“WORST service EVER!!! I shipped my package over a month ago. I will admit, I wasn't aware that the battery in the cell phone wasn't allowed to be shipped, BUT my entire shipment has SAT, NO MOVEMENT, NO UPDATES, NO CONTACT except for me REPEATEDLY asking about my shipment, at some place in New York State for a MONTH!!! RIDICULOUS!!!!”
“Nothing worked out as explained, in fact everything was done differently and random false answers were given. The parcel was shipped by a mix of random services that were not advertised, and the shipping time is already doubled the advertised time schedule and has not yet been delivered.”
“Dreadful and I advise you to use…
Dreadful and I advise you to use another company. So they missed the pick up day, then lied instead of take responsibility. This has let down my charity and the recipient”
“This company are not good they don't collect when they say they are going to and then tell me they will collect it 2 days later and no upgrade to the service. Stay well away from Parcel monkey.”
“Complete crooks they need blowing out of the water. The new british scam is the courier service do not send anything whatever happens to it you will not be compensated they are complete and utter liars thieves and crooks”
“On 29th September I paid nearly £30 to parcel monkey to return a handbag I purchased from China for a refund. I paid for insurance/tracking. The receipient did not want to refund me and refused to pick the bag up from her local depot in China. I have asked and asked many many times where my parcel is and when it will be returned. The tracking no longer works. one minute they tell me its on its way back (returned to sender) . the next they have no clue. they have had my property 2 months and its lie after lie. I am out of pocket for a very expensive bag and £30 postage. how is this not fraud? no tracking. no phone number to contact and no useful communication at all. AVOID AVOID AVOID”
“Shocking. Booked and paid for with extended insurance, dropped off at the DPD shop and receipt given.
Item never obtained any further scans and was declared lost by DPD.
Parcel Monkey refuse to compensation for the item (even though full insurance was paid extra for) .
Having to take to Small Claims Court to recover the loss.”
“Paid 125.00 for next day collection for 3 items and not collected. After 4 days cancelled collection and booked elsewhere. Next day they came and my husband thought it was new company and they took the 3 items. Only 2 items delivered by DX and the larger item which was most expensive gone missing. Dx advised me it was lost and advise Parcel Monkey of this. They advised would be concluded by 23rd October and now no response to emails or anything. This has been going in since 5th September. Shocking company.”
“Beware of using this service. They disclaim all responsibility after taking your money and blame the courier company. Our goods were not delivered and the courier company sent us an 'has been delivered' update. They did not even attempt to make delivery and were fraudulent. Parcelmonkey (who our contract is with) refused to be responsible and also made up different stories about what could have happened, without bothering to check. Still waiting for a refund after having paid for next day delivery. I have spent 3 hours on the phone with DX and trying to contact parcelmonkey.”
“Rubbish customer service. I used Parcel monkey to deliver a package and they sub contracted it out to Parcel Force. Two weeks after it was delivered I was invoiced another £56 with them claiming that the package was over weight, yet on the invoice was an actual weight of 10kg which is well within limits. When challenged, the excess charge suddenly became because of a volumetric calculation - which is nonsense, you can't calculate weight based on just the size of the box. Again we challenged this, and then it was an overcharge based on a "girth plus length" measurement. Again this was challenged, but they just kept repeating it was my responsibility to prove it wasn't oversized. When pointed out that they took money from me and they should be proving it was a legitimate charge they just said that "the courier laser measured the package and he said it was too big". I asked for the print out to back up this claim and got the stock reply that it was my responsibility. I then wrote to their customer services and have been completely blanked, even though the letter was sent recorded delivery and signed for on receipt. Can't begin to describe how angry I am with them.”
“Parcel Monkey uses Parcel Force as a courier, combined they make the for the worst experience ever. Parcel Force should not exist as a company they are like having your parcels delivered by your local council. Same bunch of mediocre alcoholic numb sculls.
Parcel Monkey have been robbing customers for years upon years taking money for insurance and seldom paying out. If the UK operated a decent protection service for its citizens these fraudsters would not exist. Instead they make multi millions every year selling insurance that they seldom pay out on.
Can I urge anyone who has been robbed by this company to take the matter up with their MP, the FCA, BBC Watch Dog or who ever will listen. This German company has been defrauding British Citizens for over a decade and nothing has been done. Why is this?”
“Absolutely awful service - got a quote for £10 off their website and paid by card. Took item to post office for a parcelforce collection and it was rejected because parcel monkey had low quoted - my delivery was completely ruined for this reason and left my customer unhappy.
No telephone number to contact them on - live chat was awful
AVOID THIS COMPANY”
