“Zero customer service to resolve a problem
Used them several times and all was fine - UNTIL I has a problem. Zero customer assistance to resolve the matter. I did all the work - contacted FedEx myself - got the weight corrected. FedEx reversed the back charge to their account - I provided Parcel Monkey with that documentation. They STILL won't reverse the back charge sent to my credit card. Plus - FedEx confirmed the $524 back charge from Parcel Monkey was about 10x the actual parcel back charge. Don't expect any customer service if you have a problem. Beware.”
“Don't use these thieves. Additionally charged me and extra 20 quid saying that the weightwas 51kg not 24kg. There isn't a car wing on this planet that weighs 51kg so blatant fraudsters and will never use parcel monkey again”
“I sent a parcel and they charged me £22 and 3 weeks later they charged me another £78 because they claimed the parcel was actually smaller than i quoted! Beware of this SCAM COMPANY!
This is the photo they sent me ……”
“They accepted the money but never shipped the package. They claimed customs held it for duty, but once that was also paid, parcelmonkey just ghosted me. no info and no recourse.”
“we shipped a large item out to holland, the courier company over there say they tried to deliver it but no card or anything was left so the recipient didnt know anything about it. it was subsequently returned.
obvioulsy we were not happy so when asking for some kind of refund we were told its our responsibility to monitor tracking so no refund can be given..
we are looking into this further as that is just stupid. we did ship another through them but now have changed to a different company.”
“Kept trying to locate parcel that had been sent to them in error. Although provided tracking number they reckon they couldn't find it as it wasn't sent via there site. What a company no phone number!! Never heard that before”
“I wasted my money using their service. Your parcel will not arrive at the time they advertise; and prices are higher than the actual courier. Customer service is very poor and they wash their hands saying “that’s on the courier” but do not contact them when there’s an issue, do not provide update, do not help you when there is a problem. At the end, the delay was caused due to documentation issues which was all issued by parcel monkey.
Incredibly disappointed by this service.”
“Terrible service. I sent package to my friend in another country it took more than five months and then they said my package is lost. The package was not insured so it is not claimable.
It would be good if they know how to do their job. The package means something to me and the recipient. I definitely not use their service ever again. They can't do their job.”
“Taken money out of my account without my permission. Where are the 8 trees you promised to plant with my money?
Total cost of using Parcel Monkey to return unwanted shower screen £163
Total value of goods £ 105
Total refund given by bathroom company after shower screen smashed by delivery driver £0.
Parcel Monkey customer (Me) OUT OF POCKET by £163 +£105 = £268”
“I sent a parcel to Norway. It was to be delivered in 3 weeks. $ months later parcel monkey cannot give me a accurate tracking number. The parcel they say is mine has a return address of a man in Poland (my package supposedly spent 3 months in Poland) I can not collect insurance on the parcel because the parcel they say is mine does not have my return address on it. Can't get a decent answer from Parcel Monkey. This is a scam, They want more money in advance to either deliver it or return it? Meanwhile I don't think this box is mine. a scam..totally”
“Parcel didn’t arrive with to buyer so I lost £270. Had paid extra for compensation if lost and was told last Tuesday I would be refunded.
No refund and no parcel also no one seems to help on live chat and email just keep telling me to wait.
I’m disgusted.”
“We have been cheated. We have payed and no one replys my messages. Dont use it!! If anyone from Monkeys cintact me I can show my credit card charges.”
“Useless company. Despite waiting for a month, my package was eventually sent back to me, broken and with holes (you could see the content inside). Unfortunately, not only was there no refund issued but also the lack of communication on their part was frustrating and unprofessional. DO NOT USE”
“Would not advise using parcel monkey - we booked a UPS courier delivery slot and we are now entering the third day waiting if they will eventually pick our package up?! You are given no time slot but expected to sit in all day and wait if the courier will actually turn up (3 days in our case). Parcel monkey refuse to compensate for this appalling service but instead just keep rebooking slots for the following day that are yet to come to fruition! If I could give the service a 0/5 rating I would”
“The fact that the parcels are not returned to the sender if not delivered is disgusting. I do not think a lot of customers realise what happens if not delivered. That they will be charged again plus admin fees, or you will Destroy parcel ???. WHY ???? WHY NOT SEND THEM STRAIGHT BACK TO SENDER ??? BECAUSE YOU ARE CHARGING MORE MONEY .....THATS WHY. RIP OFF.”
“Box was returned to the sender's address after 3 months, all contents damaged. A little 20 pounds refund was offered, but then it was paid out to a wrong account which was closed 6 months earlier neglecting my indications. Customer service is not helping, seems to talk to a cheap AI given the multiple errors in basic logic. Still asking for the 20 pounds after 6 months, but just for the purpose of research on the operations of this company”
“Horrible experience. I feel like pulling my own hair shipping through them. I'd rather use EMS which is super reliable. My parcel has been over one month and it hasn't even been delivered yet. Noone knows what happened to it. Customer service in the USA where I shipped from gave me wrong tracking info which belong to Jersey Post. Customer service in the UK doesn't even bother to response my queries. I wonder if they're in a business to ship products or stealing products from people like us and selling it online.”
