“Terrible service. I sent package to my friend in another country it took more than five months and then they said my package is lost. The package was not insured so it is not claimable.
It would be good if they know how to do their job. The package means something to me and the recipient. I definitely not use their service ever again. They can't do their job.”
“Taken money out of my account without my permission. Where are the 8 trees you promised to plant with my money?
Total cost of using Parcel Monkey to return unwanted shower screen £163
Total value of goods £ 105
Total refund given by bathroom company after shower screen smashed by delivery driver £0.
Parcel Monkey customer (Me) OUT OF POCKET by £163 +£105 = £268”
“I sent a parcel to Norway. It was to be delivered in 3 weeks. $ months later parcel monkey cannot give me a accurate tracking number. The parcel they say is mine has a return address of a man in Poland (my package supposedly spent 3 months in Poland) I can not collect insurance on the parcel because the parcel they say is mine does not have my return address on it. Can't get a decent answer from Parcel Monkey. This is a scam, They want more money in advance to either deliver it or return it? Meanwhile I don't think this box is mine. a scam..totally”
“Parcel didn’t arrive with to buyer so I lost £270. Had paid extra for compensation if lost and was told last Tuesday I would be refunded.
No refund and no parcel also no one seems to help on live chat and email just keep telling me to wait.
I’m disgusted.”
“We have been cheated. We have payed and no one replys my messages. Dont use it!! If anyone from Monkeys cintact me I can show my credit card charges.”
“Useless company. Despite waiting for a month, my package was eventually sent back to me, broken and with holes (you could see the content inside). Unfortunately, not only was there no refund issued but also the lack of communication on their part was frustrating and unprofessional. DO NOT USE”
“Would not advise using parcel monkey - we booked a UPS courier delivery slot and we are now entering the third day waiting if they will eventually pick our package up?! You are given no time slot but expected to sit in all day and wait if the courier will actually turn up (3 days in our case). Parcel monkey refuse to compensate for this appalling service but instead just keep rebooking slots for the following day that are yet to come to fruition! If I could give the service a 0/5 rating I would”
“The fact that the parcels are not returned to the sender if not delivered is disgusting. I do not think a lot of customers realise what happens if not delivered. That they will be charged again plus admin fees, or you will Destroy parcel ???. WHY ???? WHY NOT SEND THEM STRAIGHT BACK TO SENDER ??? BECAUSE YOU ARE CHARGING MORE MONEY .....THATS WHY. RIP OFF.”
“Box was returned to the sender's address after 3 months, all contents damaged. A little 20 pounds refund was offered, but then it was paid out to a wrong account which was closed 6 months earlier neglecting my indications. Customer service is not helping, seems to talk to a cheap AI given the multiple errors in basic logic. Still asking for the 20 pounds after 6 months, but just for the purpose of research on the operations of this company”
“Horrible experience. I feel like pulling my own hair shipping through them. I'd rather use EMS which is super reliable. My parcel has been over one month and it hasn't even been delivered yet. Noone knows what happened to it. Customer service in the USA where I shipped from gave me wrong tracking info which belong to Jersey Post. Customer service in the UK doesn't even bother to response my queries. I wonder if they're in a business to ship products or stealing products from people like us and selling it online.”
“I shipped 2 packages with Parcel Monkey in May, paid the fee for shipping, and dropped my packages off at the designated shipping company. The packages arrived a week later and all seemed fine. 4 months later, Parcel Monkey billed my credit card again, claiming additional charges. This is fraud. Don't trust Parcel Monkey with your credit card information!”
“They gave me a quote for a parcel collection and return to Amazon. I measured the parcel accurately and used the weight on the package that had been delivered to me. I did this in good faith and assumed the weight was correct. They have now taken an extra £76 out of my account without notifying me until after they had taken the money as they said I had given them the wrong dimensions. It is impossible to contact them as they have no phone number and in order to take part in a customer service chat you have to open an account with them. I have no opportunity to dispute this with them and this is a lot of money to charge for a parcel delivery service on top of my original payment to them. Total scam. Do not use.”
“AVOID LIKE THE PLAGUE, they take you money. Send you a parcel label which wont work and then your parcel goes into the bermuda triangle. They take no responsibility and refuse a refund. Awful service!!!”
“Sent a shipment of two boxes ( back in April) to the Netherlands. One parcel arrived. Been Keeping up correspondence since April to find it. I have had several bits of misleading information, like they are just making it up. The worst courier service I have ever had in my many years of sending goods across the globe....Dreadful.”
“Please avoid this company. They offer reasonable rates but then a week later they say your parcel was heavier than it was. I got charge additional £77.00 . I had the parcel weighed at the post office and the supplier of the item I was returning confirmed the weight. They take your money off your card , and then send an email to say so, so you have no way of stopping it . CRAFTY PLEASE AVOID I WOULDNT WANT THIS TO HAPPEN TO ANYONE ELES.”
“Parcel Monkey is a scam, the same kind as the ones which charge you for arranging official documents when you can actually get them for free. Parcel Monkey doesn't do anything a regular postal service won't do. In the UK, Parcel Force will collect your parcel from your home. No need for Parcel Monkey. Unlike kosher firms such as DHL or Fed-Ex, they have no customs agent. So it's down to you to deal with customs - they take no responsibility. They are a waste of time and money.”
“They don't advertise what they sell. The checkout clearly requires you to highlight, where you wish your item to be returned in case of a failed delivery. Now when it comes to actually returning the item, ParcelMonkey instead routes your parcel to their warehouse and demands further payment (which is 110% more then what I initially purchased). In the UK, this is called fraud by false representation. You can validate this statement by calling Citizens advice. I have challenged Parcelmonkey on this matter and received a refund (for the return), but you won't believe the amount of arguing I had to go through.
My recommendation to Parcelmonkey is to actually inform their clients what they sell (at the checkout). If return is not included, like what you would get if buying directly from the carrier, highlight it. Also get competent people in customer service, who have a clue about logistics & customs.”
