“It is a completely crooked company. They never picked up the parcel on the day I booked it for. They then rescheduled it to a day I wasn't at home and mixed up further dates.
They claimed that the parcel would arrive with the recipient in 5 working days but it took it 2 weeks.
Then, 3 weeks later, they unlawfully charged me £47 claiming that the size and/or weight was not as I declared, which was a complete lie. Weight was actually 0.7 kg below my declared weight and sizes were spot on. Obviously they never provided any proof to their claims.
They are absolute crooks. Stay away from them, otherwise they will steal your money.”
“This company is allowing their couriers to scam customers.
My parcel to the USA was sent via them and my measurments and weight which I checked three times to make sure they were correct, even allowing a bit extra for mistakes.
The parcel 27cm x27cm x20cm 2.7 kilo cost £37.78 which was about the usual price of the size parcel I send every year.
The courier state it was much larger by almost twice the size and gave me a surcharge of £51.59 making the total cost £89.37 which was considerably more than Royal Mail had assessed it....and they agreed with my weight and measurements.
Parcel Monkey have done nothing to help me despite several e mails from me.
Parcel Monkey have allowed one of their couriers to scam me with no recourse.
AVOID AT ALL COST.”
“It's being 6weeks my parcel never arrived i had everything personalised cards clutch bags stickers bride clutch bag etc the wedding was on the 25t November gave weeks in advance for it to arrive on time but it never came”
“Worst company out there, booked 2 parcels to go to N Ireland to be collected on Monday and they were still there in the Weds! Took them myself to local post office and still uncollected today! Between these 2 goons with Parcelforce they’re a shambles made in heaven! Absolute joke! Never again”
“These people lost my family heirlooms and they don't care. Please be warned, go with a reputable company, I got sucked in by the low cost. it comes with a low service. Pay a few bucks more. I thought send someone to post a parcel was foolproof, this lot failed. I notice they turned the comment section off on YouTube, I know why.”
“Avoid this company.
I am only reading these negative reviews AFTER getting scammed. Going by what I read here, I got off easy. They charged me extra the following week claiming my parcel exceeded the dimensions I declared. They say they passed on the costs from UPS. I do not believe them. It was the manufacturer's box and I deliberated added about 1cm to height, width and depth and about 1kg to the actual weight since it did not cost more to do so. I think I have used them before. must have been about a decade as I cannot remember what I used them for. I think it was an unpleasant experience too. I have asked my bank to dispute the charge.
I do believe it is a fraudulent company. Avoid them.”
“Parcel monkey is a scam avoid at all costs .They kept my bank details and took money out a couple of weeks after I had paid them .I messaged them and they stopped responding. I have now got trading standards involved.”
“Rated 1 out of 5 stars
Lost my parcel PM10766810 - even though I PAID for insurance it's been over a month and they just say "As soon as we hear back from the courier, we will contact you immediately." They used DHL courier shipment ref: 31385670453426. Their claims procedure STINKS!”
“Tried ParcelMonkey for the very first time, shipping a box from the US to the UK via Fedex.
They lost the package—and, because it's Fedex, there's no insurance, so not claimable.
FIRST. PACKAGE. I mean please.”
“Avoid like the plague - I had a disability scooter parcelled by a customer there were 2 parcels within weight and dimensions when the courier came to their property to collect they were told that Parcelforce don’t collect electrical items?
The mobility scooter was never collected and they took my money obviously in advance and now these people are faceless and I can’t get a refund - They claim EXACTLY the same service as Parcelforce this is a lie because when I contacted Parcelforce with regards to the parcel failing to be collected by Parcelforce they told me your contract is with Parcelmonkey not us so take it up with them?
Total Rip Off - Don’t Get Scammed”
“Dishonest, they lost my parcel and tried to say it was returned to me. Firstly no reason provide, no signature proof of delivery- I was at work when they claimed to have returned without any reasoning.
For months we went round and round in circles as they have been lying all along, my parcel was insured I paid a premium of £40 to insure which is pure rip off as they don't insure you simple take you money.
They have no call centres instead you send multiple emails, takes days if not weeks to reply, every time its a new person replying- poor customer service infact zero customer service, they are liars and have the audacity to blame customer.
I paid for a service and they failed to delivery my package and have lost my item, the tracking number proves this as they don't have a record of delivery or return.
AVOID THIS COMPANY, I have read multiple reviews all the same- they need to take this seriously and pay me for my item instead of shifting the blame onto me.
They delayed for months then tried to say its been too long, what a joke- having provided all the info they required they then give the same reason stating it was redelivered such a weak response you accepted responsibility waste my time to provide evidence then tell it was returned.
Its day light robbery- customers cannot do anything as they simple have no respect nor do they value customers, sale of good and service act 1984 haven't even refunded for the service which they charged me for in full
Paid for £1000 insurance- means nothing DO NOT SURE PARCELMONKEY, INSURANCE IS A SCAM- THEY LOSE YOUR PARCELS AND DISHONEST AND BLAME CUSTOMERS- WHY WOULD YOU RETURN AN ITEM WITHOUT REASONING- NO PROOF OF RETURN, COMPLETE JOKER- SCAM”
“This is the worse Company ever. I paid for DHL Global Express $172.00 and shipped last Wednesday to the Philippines. My order is still in the USA and I have no tracking. Customer Service takes a long time to answer and give you a BS answer. I am getting angry emails from my customer and there is nothing that I can do. Honestly run as fast as you can from this Company. Probably one of the worst experiences of my life. This Company does not even deserve a one star.”
“AVOID at all cost. They lose packages and do not follow up, zero customer service and terrible attitude throughout their staff. It took me 8 months to get a response for my missing parcel thanks to the Police Force, to this day Parcel Monkey have not responded further nor care. AVOID!”
“After a month of being given the run around, parcel monkey have now admitted the courier they used have lost my parcel. Now trying to claim a refund on the product is another challenge. They thought they had me when I was unable to produce an original invoice, threatening to close the claim without it. Now I've produced the invoice they've replied ( in text messages because you can't speak to anyone) I have to wait 30 days for my claim to be "investigated" and they will be in touch when they know more. I've messaged numerous times asking them to explain their term of "investigate" and why I can't be issued a refund now I've done everything they've asked and my messages are being ignored.
Never use a company with no telephone number!”
“Absolutely awful service we had paid for two parcels to be picked up from our home address to be delivered next day in Birmingham for our twin daughter’s birthdays and no one came.
If this wasn’t bad enough I got in touch for a refund and they only refunded me for one parcel I have contacted them on several occasions and now they won’t even acknowledge my messages.
Be warned what a monkey business business.
I have left the consignment number so hopefully they will refund me and finally put an end to this. PM10441756”
