“I should have read the reviews here, trustpilot is full of fake reviews made by their bot accounts.
I sent a one-of -a-kind item to a friend. It was supposed to get there in 10-14 days. It was lost for over a month and a half. I was emailing them constantly asking for updates. I finally got one that was more than "we are contacting the courier for update" and they say
"Regret to say, Unfortunately, this is declared lost by the carrier. We have noticed that the parcel insured for personal/gift item, hence it will not claimable."
ARE YOU SHITTING ME”
“I wish I read this review from this website then some
Other fake ones. What I read most of the packages here get lost , it don’t make any sense. That’s straightaway scamming from ppl. How it’s it possible so many packages get lost 😡. My get lost too after 4 months keep writing them where is my package. Shame on them. They should definitely close their business!!!”
“TLDR: Always pay by credit card to protect against any of Parcelmonkey’s scams and volatile terms and conditions. This way if the service is not as described, your credit card company can open a case against them to recover your funds. Don’t be fooled by their ‘you agreed to our t&c’s’ waffle - if their terms are dubious, they will not be upheld in court. They charged me ~£18 to send roller skates to Europe. The skates got held up in UK customs with no attempts made to contact the buyer or sender. The skates were then bizarrely sent to Parcekmonkey. They didn’t go via Parcelmonkey depot, they went directly from me, so I don’t know why this was required at all, certainly not an eco-friendly service or company. Then it became obvious why it goes via them - they then charged me an additional £14 to have the skates posted to me under the reason “Dear Sir/Madam, Your item has been returned to us because the recipient refused to pay customs duty.” This was a lie that was later admitted - they made no attempt to contact the buyer or myself and I know this as it was my phone number provided to customs. Anyway, no refund given by parcel monkey for either the initial parcel where no delivery or contact attempts were made, or for the subsequent charge to return the item to me. And by the way they limited my response time to have the item returned to me to 21 days - at which point they would ‘dispose’ of the item - I.e. sell it themselves on their eBay account. My advice to ANYONE thinking of using this company is to pay by Credit Card because you’re really going to need the added protection that comes with using one when dealing with corrupt, scamming companies such as Parcel Monkey. ~£30+ to have some skates sit at UK customs and then returned to me 3.5 weeks later. Official complaint made to Navin Ramiah (MD) at head office, which I won’t expect a reply to - not once did my complaints and messages get acknowledged by management, so there’ll be a Subject Access Request to follow. Probably going to have to go small claims court if the credit card company don’t successfully chargeback, but I will out of principle. Dreadful support staff also.”
“Whatever you do, don't use Parcel Monkey. In December (4 months ago), my wife shipped 6 packages via them to our home in France. 4/6 never arrived, and they just confirmed that two of those are *definitely* lost. A 33% success rate is beyond horrible. There were things in those packages that cannot be replaced.”
“This was the second time i made the mistake of going with Parcel; Monkey, yes my fault i know.
The first time after 10+ emails they never picked up my parcel.
As for today i went through them with DX, and despite a call from DX them, they never arrived.
I'm now live chatting with some fool that can't speak English, NEVER AGAIN.”
“I'm in shock by the laziness of the customer service team. Being sent from pillar to post and not caring about a parcel that may be lost. They are letting me deal with it instead of doing their job. Disgraceful. I do not recommend”
“It’s an utterly unreliable company which lost 2 out of 4 parcels in less than 3 weeks and did not refund me. Furthermore they returned a 5th one, failed to help (they CS advisers behave like robots) and kept the money. Dodgier than dodgy. Avoid at all costs!”
“Mailed on February 13th, 2021 and package just arrived to destination today 3/27/2021 - very unhappy - was told in description that it would take up to 14 days.. I planned on at least 20-25 maybe pushing 30 days.. but this was more .. not happy at all. My package sat in New Jersey for a week or more and I even tried to retrieve and send back as it needed to be there in the three week time frame.. No one would help and it is all out of everyone's hand and the rep's just pad the excuses with patience and smiles. I would not use this again..”
“I've been using parcelmonkey for several years - July 2019 is the earliest entry on my account page.
I just sent a box of easter confectionary to some relatives - the box was of very good quality and in new condition. Internally it was stuffed with bubble wrap and the brown paper that Amazon use with their boxes.
On delivery the box was so squashed that both sides of the box had burst open, one ripping the box staples that joined it together.
Clearly DPD has put something very heavy on it - even though the box was light itself.
Laughably I choose to pay extra for DPD over ParcelForce as I thought that they were suppossed to be more reliable!
The contents were all broken. OK - so I cannot claim for the confectionary as they list this on their exclusion list (it seems that most things are nowadays).
But I am apparently not even entitled to a refund of the carriage - as the parcel was delivered and so they deem that "the service was provided although the parcel was damaged".
So it seems that I cannot now expect that any parcel I send is not to be mistreated and abused, as that is what has clearly happened here.
A great attitude and a great way to loose customers.
What a joke.”
“I booked with parcelmonkey for shipping from the UK to Syria. The service they used was DHL. I have an account with DHL and I already know DHL will NOT ship to Syria due to the economical sanctions. I contacted parcelmonkey and asked if they really can ship to Syria and the agent said yes. I even explained to the agent about the sanctions and he confirmed they can ship to Syria. I paid and DHL driver picked up the parcel. After ten days, the shipment had no update at all when i tracked on DHL website. I phoned DHL and asked about it, they said they can not ship to Syria and they are waiting for the monkey to request the return. I phoned the monkey and asked where my shipment was and the stupid Monkey said they tried 2 times to deliver it but no one was at the address in Syria. the address i sent to was a laboratory which opens from 7am to 10pm. I asked the agent if there is any evidence they knocked the door or any photo of the door of the address they reached in Syria but he said they have evidence but they can not show it. one advice i can give to parcel monkey: If you insist to lie to your customers you need to learn how to lie because we are not that stupid to believe whatever you say. I would have appreciated if you said you did not know DHL would not ship to syria. After two lies your agent made, you charged me around £15 for return from your warehouse in UK to my address in UK. you also charged me 3 times more for shipping out. you charged me £87.68 for Syria while the shipping cost to Lebanon (next to Syria) was £28. so i paid you £102 for nothing. what i got in return was two stupid lies and damaged parcel. When i complained you said you need picture of the broken items. Why dont you offer picture of the address in Syria if you say you knocked the door twice while DHL the carrier admitted the shipment never left the uk”
“The worst company I have ever used in my life!!! I shipped a package over 3 months ago and I have been getting the run around since then. They don't even know where my package is!!! Horrible company!!!!”
“As soon as read the word Monkey in the company's name i was doubtful, but i decided i would go with my heart and use them, this was the worst thing i have done as they have lost my items and because they were on the restricted list i couldn't take out any additional insurance.
It was if they had known they wouldn't reach there destination in the first place and just take your money and run, i am now £600 out of pocket as i was due to be refunded when the items reached there destination.
If you are looking for a courier company think twice before using this Monkey company. Do not make the same mistake as me.”
“Scam company.. paid over £20 for a parcel to be delivered. The courier was DPD who did not provide a payment link for customs to be paid after several requests and promises they would provide it. As a payment link via email was the only way the customs could be paid. ( I even called the countries customs who said the courier DPD would should send a payment link via email as this was the only way the payment could be made) DPD still did not send the link to me or the recipient and after 6 days after numerous calls and web chats therefore customs sent it back to the UK. Parcel was returned to parcel monkey and not myself, then parcel Monkey wanted me to pay another £20+ for it to be returned to me. I had numerous cahrs with their customer service and explained it was not my fault but the lack of DPDs action however they refused to take any responsibility and see no wrong doings by the courier. All they keep telling me is to write a letter of complaint or take legal action. The customer service is the worst I have ever experienced and my career is in the high level customer service sector. I've now paid parcel monkey a total of £46 for nothing.”
“The customer service is terrible. Impossible to actually speak to someone on the phone. Just lots of bullying messages telling me they would destroy my packages if I didn't part with more money. Seriously stay away.”
“The worst company I had to deal with in my life!!!!!!! They lost my package, never communicate with me what is happening with my package, I send them over 20 messages to give me the shipping number so I can try to follow what is happening with it. They charged me an extra 83$ claiming my package gain 15lb on its way and now after losing my package they even don't want to refund me the shipping cost :( I sent Christmas gifts for my entire family and 4 months after I still can't find out what happened with my package and no money back. I feel robbed by them, so frustrating and sad”
“The old saying of ‘you get what you pay for’ comes to mind with these
dodgy middle men.
‘Customer services’ are slow and stupid and don’t really care about finding what has happened to your parcel or they lie to try and avoid paying out.”
“DO NOT USE THIS COMPANY ESPECIALLY FOR OVERSEAS BUSINESS PARCELS!!!
We sent a parcel through Parcel monkey using DPD services overseas to our customer of 2 years in Sweden. The customer did not receive a notification about duties to be paid from Parcel Monkey or DPD and the parcel has now been sent back and I am having to pay for the parcel to be returned.
We have also now lost custom as this was the first order placed since we left the EU.
We will never use this company again and if you are thinking about using them please save yourself the hassle!
The customer service is absolutely shocking and it can take days before you can get hold of them. There is no phone number and this just adds to the stress when things are going wrong.
Terrible company! Terrible customer service!”
“The company just lost my package and don't give me any explanation.
The only explanation was "Unfortunately we lost your package".
They don't have any responsibility to manage someone's object.
Edit 2021-03-09:
They still saying "Unfortunately we lost your package".”
“DO NOT USE!
Parcel Money arranged collection of my parcel, then charged me £52.60 on top of the £17.33 I had already paid.
They stated in one email it was 10kg in weight and I declared it was 21kg - both of which incorrect.
Then they tried to say it was 78KG in weight!!
They then said to challenge the costs, I needed to provide pictures of the parcel, with the delivery stickers on, with a measuring tape showing each dimension......after they had picked it up and delivered it!
With all of this, the parcel was also delivered late.
SCAM SCAM SCAM”
