“If I could I would give zero to parcelmonkey! Total scam. Stay away from the awful service they provide. Sent a parcel, paid for insurance and it arrived shattered even though there was a huge "FRAGILE" sign on it. They respond to emails once a week and never provide any helpful support. There is no phone number to call and I understand why now. They are just there to rob you off. Absolutely appalling customer service. They said I will not get any refund not even for the fake insurance they promise because the inner packaging to protect the item was not sufficient which is totally untrue! All excuses. So what to say....stay away!”
“They should get zero stars! only interested in taking your money.
Sent a parcel to China a regular customer 25 vinyl Lp's each LP weighs approx 225 total weight 5.5kg approx, after packing around 8kg, when ordering i normally book over weight to avoid any weight issues so i ordered 10kg with parcelforce at a cost of £41.99. Once packed i dropped off at post office and got the lady to weigh parcel and write on receipt she wrote 8.8kg parcel went got delivered 2 weeks later i recieve message from parcelmonkey saying they have been informed from parcelforce China the weight was 17.20kg and that they have charged my card £13.89 for the excess - this is the second time they have done which is why i started asking the lady atpost office to write down weight.
I tried to message with them and uploaded receipt showing weight but they not interested, they wanted pics of the actual parcel showing all dimensions and weight who the fck does that? anyway they did not want to help, no trying to contact the people in China to see if error at that end, just took my money as this is the second time they have done this i will never use them again, i even contacted my bank who did not want to know either, seems the charge backs don't apply for normal people and that companies can just do what they like.”
“Absolutely diabolical service.
DO NOT use them at all. Unless you want to throw money away, lose your parcel and fight every day with their awful chat to try and get your money back.
I paid good money to ship a parcel with DPD, they lost it, I spoke to DPD and they assured me it was Parcel Monkey who were not completing the claim for a refund. So I have refunded my purchaser and paid the delivery so I am out of pocket massively.
They do not respond to chat messages and I have been pursuing a refund for over a month now. I am now being completely ignored.
Unbelievably bad service, they should be closed down. They don't even deserve one star.
DO NOT USE THESE MONKEYS”
“Im a old customer very bad experience with this company. my parcel came from UK to Germany, i paid again to get it back. than i need simple GPS Coodinates, to proof the driver was there. DPD wont give me, parcel monkey can only give me as its their account with DPD. they wasted 1 week, and i might no be able to claim from ebay now. because of these guys. only good for dispatch. when you need help, worst experience ever for a simple task.”
“The worst service ever. Lost my parcel, then found it. Then charged me to send it back to me instead of the destination I asked for it to be sent to in the first place. I would go as far as to say they are robbing people disgusting”
“I wish I could write zero, this is the WORST CUSTOMER SERVICE IN MY ENTIRE LIFE. They do not seem to know anything they are doing. They have lost my parcel, I have put a CLAIM over a month ago and their investigation shows they have lost my parcel but to refund my money is another story. Up to today. YOU GUYS SUCKS, STUPID, HORRIFIC, I am tired”
“Absolutely horrific!! It is criminal...without any proof they credited my account for more. Till today they have been absolutely unhelpful to resolve this issue. Best advise - do not use them!”
“My art work has not been delivered to…
We put right address to send artwork to Miami in secured tube. It hasn't been delivered .
The art work has been returned damaged
No compensation at all. Lost 270 pounds!!!!!
Goodbye”
“Lost my parcel. It was never to be seen again. Their tracking system showed it was misplaced. I had to alert them. I went through an arduous claims process. They provided no apology or compensation, despite admitting liability, because of a technicality.”
“Worst non-service ever. Parcel guaranteed for international delivery in four days took over two weeks just to establish where it was. Hopeless. Non-existent help. Their 'support' line is a text box who trot out random platitudes with no new insights. Useless. To be avoided at all costs. Never ever again. Atrocious. Cannot believe that a company like this is permitted to continue in business.”
“Thieves!
Insured item worth £100 went missing. The buyer told me it hadn't arrived about a week after due delivery date.
Made a claim - refused!! Why? Because you have to claim within 5 days of due delivery (huh!?).
This may be acceptable if you send very occasional items and are willing to track all of them every day. I send several items a day and Im expected to keep track of all of them arriving on schedule. You have to be kidding me?
This random restriction is clearly so that most claims fail.
Parcel2go (28 days from mailing) and Royal Mail (80 days from mailing) amongst others have no such overly onerous restriction.
Never again.
Other services re similar cost and more honest.”
“I've used them several times in the past, but as soon as you have a problem with the delivery, worst customer support ever. Seriously not recommended at all. Go to the courier website directly.”
“This company accepted a parcel to be delivered to Malaysia at a cost of £40, after a month I was told they do not deliver there.
I was told I would have to collect from Southampton or pay another 17.00 to be returned. I paid this,it was returned.
Now I tried to explain to recipient to be told he had been tracking it all the way and it had not left Birmingham depot since I sent it?
The parcel was only ornaments, so nothing suspicious. It's actually cost me nearly 60.00 to sit in Birmingham.”
“I would give zero stars if I could. Just do a quick google search to see all the TERRIBLE reviews of this organisation, which, frankly, should not still be trading.
Genuinely do not use them; they may be the cheapest BUT you will have endless problems and your package will either not arrive at all, or will be the wrong package, or will be mega late, or will be damaged. Just look at their performance on other review sites/social media/company reports.”
“Tracked the package and it said “failed delivery” on Dec. 31. The recipient has not been informed of this per slip or other means. Now it’s the 2nd of January. What happens now??”
“Sent item paid extra for insurance and item arrived smashed to hell contacted parcel monkey and 5 weeks later no refund and they say sending item in a manufacturer original packing isn’t good enough so won’t refund my £130. No telephone to call just a flaky chat system terrible company stay well clear small claims court now dealing with the matter”
“Booked a collection online. Courier did not knock on the door or ring the bell, twice. Contacted the support team who told me nothing could be done until Friday. Not what I paid for and unacceptable. Will not use in the future”
