“Parcel Monkey are the absolute worst. No customer support, no care for the package, no care for the customer. Waiting on a simple update on an overnight delivery within the UK which is now running to its 7th day. The help-desk just fob you off without update to meet their SLA and they do nothing. You can't call them, all you can do is keep sending a message to their help-desk, and they just respond to make sure that they start the clock again with some inane update like "we're looking into it" or "please hold".
The company is in either complete disarray or a scam. Do not trust, they do not care and you will just send them dozens of messages without any conclusion - just go with a reputable company.
Update - for the Parcel Monkey update below they just told me that they've emailed the courier - after 5 days of telling me the same thing - they feel that sending another mail and waiting more is appropriate. Don't be fooled they are scamming this platform and playing the reviews. Read the bad ones - they are honest.
Update: Day 7, the courier have now advised that they lost the parcel. Parcel Monkey have been updated but they still maintain that they have no further information. Lying, misleading, stealing my property - the list goes on - DO NOT USE - they are a scam!
Update: Day 10, Still no update or response from Parcel Monkey - If you're thinking about using them beware - this could be you...”
“Complément de facture de 586,80 euros pour un colis de 20 kg FR-DE
Attention lisez bien leur conditions générales :
J'ai envoyé un colis de France en Allemagne, lors de ma saisie des dimensions j'ai commis une erreur sur une des dimensions ( 9 cm au lieu de 90 cm) mais j'ai bien précisé qu'il s'agissait d'un fauteuil de bureau. J'ai réglé le colis qui est parti et a bien été livré...
Quelques jours après je reçois une facture complémentaire de 586 euros prélevée directement sur mon Paypal ! open bar.
Lorsque j'ai demandé des explications il me disent que le transporteur a ajusté sa facture suite à la rectification de la dimension et a pris la décision seul de livrer quand même le colis sans mon accord préalable....
J'ai donc payé un colis de 20 kg contenant un fauteuil de bureau 56 euros + 586,80 euros!
à ce prix là je loue une limousine et le livre moi même en Allemagne en passant une semaine de vacances!
Bien sûr j'ai écris au service client, qui ne veut rien savoir et semble se cacher derrière le transporteur.
Quand j'ai vérifié les compétences des tribunaux lors de litige en général, il est spécifié Pays de Galle ou Angleterre pour les tribunaux compétents ! ParcelMonkey fait bien du fric en France et pour régler les litige ils nous invitent au Pays de Galle / UK ou Irland.
Je compte bien aller jusqu'au bou de la procédure, car je trouve que c'est pas normal de subir les choses comme ça à cause de leur processes qui est à parfaire.
Déjà parcel monkey ne vérifie pas la cohérence des envois d'une part, et lorsque le transporteur les détecte n'informe pas en amont du changement de prix avant de réaliser la livraison.
J'avais bien précisé qu'il s'agissait d'un fauteuil de bureau d'une vingtaine de KG avec les bonnes dimensions sauf sur la hauteur faute de frappe!
Le service client parcelmonkey, ne semble pas vouloir faire quelque chose, les échanges stériles que nous avons eu n'aboutissent à rien,à ce jour je suis toujours débiteur de plus de 600 euros pour un envoi d'un colis de 20 kg de Paris à Düsseldorf!
Je vous conseille de faire appel à des sites Français de transporteurs classiques qui ont pinion sur rue, pas des intermédiaire qui se font de l'argent sans soucis mais en cas de litige vous invite à l'étranger.
Je suis dégoûté, surtout quand vous avez en face un mépris total et aucune volonté de régler le problème à l'amiable...pourquoi le faire lorsqu'on a été prendre l'argent directement sans rien demander.
Ne faites pas d'erreur de frappe ou lisez bien les CGS pour savoir en quoi vous vous engagez, je compte bien dire la vérité et soigner ainsi leur e-reputation en tout cas.”
“Their customer service was the worst I had in my life and I am not exaggerating. The customer service representatives were giving confusing and wrong information all the time to me. their communication with DPD was at least poor and because of their incompetence I lost all my clothing and professional equipment (total value of £2000).
To be more precise, many of their representatives one day they were telling me one thing and the next day the were claiming the opposite. They were never helpful or did anything at all to help the situation.
Parcel Monkey requested some information from me(photos, description of the items and parcels etc.) and it took them TWO WEEKS to send this information to DPD.
They were ignoring my messages in the the open thread and the investigation was stalling because they did ABSOLUTELY NOTHING.
Even if the send your staff for free, avoid them. As I said, worst experience ever.”
“DO NOT USE.
No one came to collect my parcels on the planned date. I stayed home all day waiting. I asked for it to be reschedulded the next day and it was confirmed by the support team. The next day again, nothing happened. In the middle of the day, I sent a message to ask why I had absolutely no news of the collection and recieved an email saying that Parcel Monkey had actually no news from the collector and were waiting for them to confirm the collection date. Why on earth did they send me a message to confirm it had been reschedulded when they didn't even know if the collector could make it?
Completely unreliable, no wonder there's no phone number to call. Such a waste of time and energy, such a stressful experience.”
“I just found out how bad PARCELMONKEY is. I am actually dealing with that at the moment. I also found out who the founder and CEO of that company is. In case anyone want to send him a message or review. He is on Linkedin and his name is Nav Ramiah
Group CEO parcelmonkey.com, based in New York. "When complaining is better to deal with the circus owner and not clowns". Good luck everyone.”
“Loss of money and time. After a month of chasing the delivery it is on its way to arrive back to me! Cancer patient receiver drove 3 hr to collection point 3 times to collect the parcel trusting the information they had provided. They dod not pay my money back even I had insurance and it was a big mistake to trust Parcel Monkey. I am not sure whether I will receive my itsms or not. I wish I paid a bit more to another company but did not trust parcel monkey”
“Terrible company. Sent a parcel beginning of March. Took several days to deliver but was automatically refused as all businesses shut down due to Covid. So 12 weeks later from sending it the parcel has turned up at its depot asking me for another £17 to have it returned to me as I had seemingly wrote down the wrong address this is even after DPD confirmed by email that it was returned due to businesses being closed.
BANDITS!”
“Don't use them. They do not tell you they are using a third party insurance service when shipping your goods via DHL. Then they will not refund you the insured value you paid for when another government seizes your property because you won't pay them insane clearance fees twice the value of what you paid against loss or damage. They pass the buck, then DHL passes the buck, they all point at each other after you have lost your property to customs goons in foreign territories.”
“I had parcel collected from my house on the 12th may parcelforce collected it and now have been lost contact parcel monkey about the issue and not getting no where with them all they keep saying is that someone will be in contact and this have been going on since 15 th of may 2020”
“I paid to for them to pick item from me and drop the item to different address in parcelmonkey website to Parcelforce . Parcelforce picked it from me delivered it back to me over and over they even left it outside my home . Now they are asking for more money to be delivered to the right address . WHAT A WASTE OF TIME AND ENERGY .I DO NOT UNDERSTAND HOW THIS WORKS FOR THEM .Parcelmonkey wants me to pay again too its like paying and signing up for unnecessary headache .I have attached the two labels which was printed to send it back to me . I tried to get in touch with them to inform the right address after their 1st attempt to deliver it back to be after picking it form me .But they insisted that it was right address they are trying to delivery the parcel to. Now I can see the label they have been desperately trying to deliver it back it me instead of sending it to right address .”
“I paid extra for a next day Delivery of a parcel and it didnt arrive until 2 days later. Try to complain they don’t want to know. They didn't pick it up on the scheduled day, said they’d been but I was in all day and no one came.”
“DO NOT USE PARCEL MONKEY lost our prom dress wouldn’t pay out the insurance money they call it protection plan we returned the dress to seller (Prom canceled because of virus) it never arrived To seller March 13 it is now may 19th we begged for information weekly then daily they are rude on there site the service gives false tracking numbers and carriers had us chasing lies so frustrated, our family Could have used the 180.00 we lost only official response through email was they Would issue a refund of 43.00 for shipping that was 2 weeks ago haven’t even gotten that shameful business ,they need investigated for stealing from people and shut them down no number to contact this place .”
“Parcel Monkey (Using DX Couriers) lost my items. The tracking number doesn't show any information on the DX website either. The items were insured but the Parcel Monkey claims department won't pay out the insurance due to not having any receipts for drum equipment that I have had since I started to play music as a child. Some of my items were gifts which I don't have receipts for. I trusted them to do their job, I took the precaution of insuring the items yet still I get robbed of my instruments which hold a lot of sentimental value to me. Shocking criminal behaviour! I'm sure that I will get shafted in the small print of the customer contract, however I feel robbed literally.”
“Awful. Customer Service Does not Respond. Just stops responding. Takes no ownership. Lost my parcel and owing to absolutely missmanagement and not being able to communicate - courier destorys my parcel. Parcely Monkey could not be least bothered. Just asbolutely do not give a s**T. Worst company I've ever dealth with. Avoid.”
“the most irritating company to work with! i bought my package papers in march 2nd to germany, it didn’t get picked up until march 30th and stays in every place for 14 days and still hasn’t been there! every time i use the joke they call customer service it was automated messages that never made any sense DO NOT USE FOR THE LOVE OF YOUR WALLET i lost 80 dollars.”
“Do not use this company. They do not have a direct contact number. Their website does not have any information to escalate issues or deal with complaints. They do not respond to emails. Look at their website.... Spend the extra money and use another company!”
“DHL tracking number provided isnt valid, they provide internal tracking number but its just makes no sense my package dropped in NJ and it shows it dropped in Memphis.
nothing makes sense they giving automated responses.
better using dhl or any other company directly
lost my 1200$ laptop, no indication ill ever see it again. well, see em in court.”
“I would score parcel monkey 0 if I had the option. Bad customer service. Don’t bother raising a claim if it arises as they won’t respond and ignore you. Try iparcels tons better and more professional.”
